Used to be good. We stayed here many times. Used to be good. Now: breakfast started 1/2 hour late…read more Hard boiled eggs were warm and stale. Bagels were stale and hard. Pancake maker was non-functional. Efforts to fix it failed. Loud hum in the lobby from some kind of fan. And even though we have 15000 points we found we can't do anything with them. And the staff is unfriendly, ignoring clients. And the parking lot has considerable trash in it. And the room refrigerator was so loud I had to unplug it to sleep.

Great hidden place family members came up from Calgary and stay there and have nothing but good…read morethings to say about this place. I will recommend it any time. Love it

After a 9 hour flight, it turns out this hotel is a great place to unwind and get over your jetlag…read morebefore hitting Edmonton Mall (which is about 2 miles away). I stayed for a couple of nights and the rooms were large, well fitted and quiet. The staff were really nice. The pool is pretty good too, with a kids pool and a jacuzzi. Breakfast has just about everything you could want from waffles to cooked breakfast. I think the only down side is that the hotel has no restaurant so you have to eat out.

I recently stayed here wit my family for a hockey tournament. My cousins live in Fort McMurray and…read morethe rest of my family live sin Calgary so when we see them, Edmonton is a good place to meet. Especially when they have hockey tournament it is nice to see them. The hotel was hosting two teams from Fort McMurray- the peewee team and an atom team. It was Easter weekend so they were very accommodating. They let the parents stay out in the lobby and bring their own boos down to drink until whenever they wanted. I was apart of the atom team and i know for us we stayed down until 2:00am and the parents of the peewee team were down much longer after we were. As the parents were together the kids hung out together running around the hotel and the parents not really telling them to stop so the hotel staff was very patient. The kids were even going into the pool by themselves. As a result of it being Easter Weekend, the hotel allowed the parents to plan a hot wide easter egg hunt and it was very much fun and very loud with all the kids running around looking for Easter eggs so that was nice. Starting at 5 stars: - the hotel lost one star for having a hot tub that isn't hot - the hotel lost another star for putting WAY to much chlorine in the pool - the hotel gained a star for their patience and cooperation with us - the hotel gained a start for their amazing complimentary breakfast in the morning Therefore, it ended at another 5 stars !

excellent place and staff! Great experience every time we went close by for work and stayed there!…read more Clean, quiet, well maintained, friendly people. Would go back there any time!

Food stored on floor in cooler. No cleaning sanitizer in kitchen. Food preparation surfaces cleaned…read morewith bleach instead. (Which is toxic and against health guidelines.) Chef has no understanding of basic sanitary concepts. Should be shut down by health department. DO NOT EAT HERE.

A perfect stay at Best Western Plus. We willl stay here every time we are in the area…read more A clean, fresh, tidy hotel. Staff are polite, friendly, and very helpful. Easy to check in and check out. Thank you for a great experience.

Surprised. Clean…read more Good staff. Good amenities. Breakfast is ok. Room was clean. Very simple. Bed was ok. Parking was ok. Everything worked. Cookies were good. Coffee was terrible. I would not hesitate to return.

This westend hotel is nice, neat, and comfortable. The location is close to a Walmart and strip…read moremall and a short drive to West Edmonton Mall. The parking lot can get full in front of the hotel but there's also parking in the back. The staff who checked us in was friendly and the process quick. There are 2 elevators and the wait was never too long. Just outside of the elevators on the main floor is the pool area and gym. Being on the second floor, we also used the stairs and they were clean and not creepy. The room is spacious. The bathroom had ample counter space for 2 toiletry bags. There's a mini fridge and coffee area. It's too bad they didn't offer tea though and there was no sugar for the coffee which could have been missed for our room. The bed and bedding was comfortable and they give you lots of pillows. There was a sofa which is great for seating and magazines on the table. The work desk was also new and had a nice chair. The room would be great for business travelers and those on vacation and want to relax. I didn't use the pool/hot tub but it was often occupied. I used the gym on a Sunday morning and there were kids in the pool and adults in the hot tub. The gym can get a bit warm with the sun shining in the window but it's decent with an elliptical, treadmill, bike, and lots of free weights with one bench. Water in the cooler and sanitary wipes for the machines was great. The main area is nice with lots of seating and the open restaurant is convenient as there's also a Starbucks. I've had a few meals in the restaurant and the service is attentive and good food. There are conference rooms and washrooms close by too. Great option for a hotel for those looking for a place to stay in the west end!

Stayed here for YelpYEGStaycation partnered with Edmonton Tourism. I loved the layout of the room!…read more The colours were fabulous. Everything felt so modern and fresh! The artwork in the rooms felt totally Fung Shui! The bathroom was spacious and had a huge armoire with iron and blow dryer tucked inside (thanks for helping me find it, Hans!). The free Wifi was easy to access and maintained connection throughout the weekend - bonus! I would absolutely recommend this hotel to anyone traveling to Edmonton. Located minutes off the Henday and close to West Edmonton Mall. The cafe/restaurant was fabulous and perfectly made my Starbucks Caramel Macchiato.

This hotel met my expectations! The hotel is well maintained and the staff were friendly and…read morehelpful (Marilyn was great in banquet services as we rented out the lilac room for two days). The room was nice and clean although the carpet and bathroom seem a bit dated. However the room offered a microwave, fridge and Keurig coffee machine which I put all to good use! They offer coffee until shortly after breakfast (it would be nice to be available longer throughout the day). But they have cookies and fruit infused after in the lobby all day. Luggage carts were usable but not great for the parking lot as they are flimsy and it was icy and snowy out. Would stay here based on location, free accessible parking and the rate. Would recommend!

The staff are very nice and accommodating. The hotel is very clean. The pool also very clean. It's…read morea busy hotel. We have a suite. I would have to say that the couches are very very uncomfortable, there is no dressers to store clothes in. And when your staying a long period of time you don't want to live out of suitcase. The elevator is veryyyyyyy slowwwwwwww But besides those quarks I would recommend this hotel. Te location is ideal as well.

Newer place. Clean & in a quiet area. Would recommend and stay here again. The breakfast was fine…read more Was slightly disappointed that their business center was advertised as being open when in reality it is completely closed. I had a class I had to attend online at 5am-8am and didn't want to wake my family so I had to be in the busy breakfast area instead. The pool was clean & the pull out bed was comfortable.

Visited Edmonton from California to see friends and off the bat the location advertised was far…read morefrom realistic. This hotel is about a 30 minute drive (with no traffic) to the city, and almost 20 minutes away from the mall. DEFINITELY not walkable. Would definitely avoid if you are trying to be in a more populated area. Additionally, after traveling for 11+ hours, we had to wait an hour and a half (until 5:30, checkin is 3) to get our room as they would not work with our Discover credit card even though they said they accepted the carrier, and international travel was on. Spoke to the credit card company three times and confirmed no issues on our end. It wasn't until a manager came who was able to solve the problem in 5 minutes. The room itself was nice, decently remodeled with microwave/coffee/fridge, which is where the 2/5 stars are coming from. However, the "game room" advertised has only 3 games that you must pay for. If you are traveling internationally I would avoid sadly.

What an amazing stay! Garrett checked us in and was fabulous. He also remembered my name from…read morephoning him about the reservation. Way to make me feel special. Michelle helped us get a cab to our party and back again. Maria in sales was amazing at getting us an awesome group room block so we could all whoop it up at the Christmas party and have a place close by to crash so no one was drinking and driving. The room was spectacular. Cool modern vibe with a very comfy king bed. Cute little fridge in the room, great water pressure in the massive shower. All in all 5 star review. Great service from the staff and very comfy. Will stay again!