first off, I rarely do reviews, but unfortunately, I feel I need to for this particular business…read more If I could give Zero stars, I would. I had carpeting in my whole house done by this group before without difficulties. we were referred by my longtime interior designer who has worked with this company for many years. I had my whole house (two floors) done by this group before without difficulties, and I had been happy with the results. About three or four years ago, I had to replace carpet in my first floor. A couple of years later I needed the carpet stretched as it became wavy. Never had this happen before but, carpet needed stretching. It was done. Fast-forward two years, to now.. Carpet very wavy in all areas of the first floor, including where it had been previously stretched. I called the company to see about getting consultation with the intent of having my carpet stretched again. I called, left message with polite phone attendant who assured me that someone would call me back. Waiting. Waiting. Waiting. Waiting. Called again a month later. Same story. We will call you. Was told the service rep David would call me. Never happened. Called again a month later and it seemed like they were going to come do a consultation. Yay! I was interested in possibly redoing the whole first floor. Was called the next day and told that "we do not service your area anymore. I am sorry. Goodbye". it would've been very nice to know at the beginning that they *no longer serviced my area**, especially as I provided my address, my invoice number and date of previous repair to the attendant on my first phone call to this company. **I am very unhappy and would not recommend this company as their service reps are not interested in helping repeat customers.**

Had a pipe burst in our bathroom which also flooded our room. So after repairing the floor we…read moreneeded new carpet. David and his team here did a great job going over options that were reasonably priced and were able to come out just a few days later to get everything installed. I'm extremely pleased with how things turned out. I will definitely be working with them again for any more of my flooring needs.

The question is "What went well?" Many things went well and i am very pleased with my floors!…read more(Chose Kohler). It took a while to choose among so many choices and Velia was transparent and educated and guided me through the process. She was also patient with dropping off samples and not rushing the process. Pricing was reasonable and also transparent. The team she sent out was the best and they were the very best definition of "team". The job was completed ahead of time and did not seemed rushed. Edgar's team was efficient and also clean and tidy . When I fussed about a minor detail, Velia obliged and addressed it. I am very satisfied and grateful for everyone's professionalism and

Velia was great to work with. She was professional, knowledgeable and easy to work with. She said…read moreit would take 2-3 days to complete installing luxury vinyl planks in my entire house. That also included demolition and minor repairs. Due to my work schedule, she was really flexible with my installation dates. I decided to make it easier for the installers and moved everything out of the house and into storage so that they can work efficiently without obstacles. The two installers arrived on time and began the demolition and minor repairs. Velia also suggested various options for the repairs needed based on her experience and expertise. Once the demolition and repairs were made, the installers began installing the luxury vinyl planks at such a mind-boggling pace. By lunch time, they were determined to finish the project in one day. They called for reinforcements and two more installers arrived. With four installers, they completed the entire project by late afternoon. I was thoroughly impressed by their efficiency, professionalism and expertise. Having an 80+ year old house, not every room has a level floor any longer. After a few days, I noticed some of the planks lifting and/or not settling correctly. I called Velia and immediately she contacted her installers. We scheduled a return visit for the installers for an inspection and necessary repair. They arrived and took care of the issues. We love our new floors! It's like a new house for us! We can't thank Velia and her team enough for the amazing work and dedication to satisfaction of their customers. I definitely recommend Jimenez Carpet and Flooring for your next project. Their prices are very reasonable for the quality of work they do. Thank you, Velia and team!

I would give them 4.5 stars for their customer service as the older lady owner at times appears a…read morebit impatient, probably a culture thing because with what appeared like long time customers she was more patient, but overall they deserve to show 5 stars not 4. They don't have prices posted on their items so I had to keep asking. Their recurring customers didn't have to bother with questions, they just came in and ordered. Their prices for flooring and molding are better than Home Depot. For that I recommend this business. They don't have a good selection of tile and what they do have Home Depot has better prices. I purchased the vinyl flooring, less expensive and thicker material than Home Depot. The base molding and door casings are less expensive here as well. I didn't purchase crown molding, but they sell it also. They also have free samples you can take home for any of their materials.

Andrew was great. Very communicative with a very competitive rate. He installed only about 300 sq…read moreft with trim, and I could not be happier with this work.

Andrew and his team did an outstanding job on our floors! We are thrilled with the results…read more There were a few challenges because it's an old 1929 house , so it was not an easy project. He was very responsible & careful with our home and all our belongings. He always arrived on time & was easy to get in tough with. For the few touch ups we needed , he came back right away to fix them. He was a pleasure to deal with & very knowledgeable. We highly recommend his services!

Gilbert's team did amazing work with our new vinyl flooring. They were on time, very considerate,…read moreand did a high quality job. We would highly recommend them to anyone in the area looking for flooring installation. Thank you!

Great work!!! Great service! Made everything easy and great options. Thank you to Gilbert for all…read morehis assistance! Keep up the good work guys!

When we moved into our townhome it had old carpet and outdated flooring. James was such a delight…read moreto work with and even recommended colors for flooring because I had no clue what might look good. Like paint you can think something will look good and you'll never know until it's installed. I am glad I trusted James's instinct. His two staff floor installers were also some of the best I've seen. Prior to James I had a carpet installer at another place and the carpet ended up having rolls in it 1-2 years later. AND.. I also had a kitchen remodel where the flooring people allowed water to seep in and the floor was damaged a year later (but it was too late by then and I could not get it replaced). These are OTHER experiences I am comparing to so you understand HOW GOOD JAMES IS. To-date, the carpet on my stair well is still flawless (this is now years later). And the the luxury vinyl plank James recommended are still my favorite in both color and quality. There have been zero issues. They were installed in 2020 and now in 2026 they're still phenomenal (sorry for the late review). We did the LVP flooring in our master bedroom, closet and bathroom. Thank you James!

James and his team were very professional, efficient, and easy to work with. We had to get some…read morecarpet installed quickly and Superior Carpet was able to do a high quality job in a short amount of time. We were very happy with the result. It looks great!

Don't scroll any further!!! Hollywood Carpet is fantastic at what they do. Kevin, Fernando and…read moretheir team are absolutely wonderful to work with. They recently updated our flooring at a local nonprofit center. We ran into more than a few issues, but Kevin and his team handled them professionally and successfully.

6 years later all seams coming up...Terrible installation of carpet....Initially didn't even put…read morenew pads under carpet until I called an insurance company to send out someone to inspect... Do not hire

Great Products and Great Prices !! Why pay more of you…read moredon't have too. Wood flooring and Tile!! Eddie is the BEST!! If you want great quality and Great pricing .. this is the place to shop

Francisco is so helpful! They are great! Highly recommend! Very friendly. If you need tile help,…read morethey can help you with color matching and finding the right tiles for you!