The question is "What went well?" Many things went well and i am very pleased with my floors! (Chose Kohler). It took a while to choose among so many choices and Velia was transparent and educated and guided me through the process. She was also patient with dropping off samples and not rushing the process. Pricing was reasonable and also transparent. The team she sent out was the best and they were the very best definition of "team". The job was completed ahead of time and did not seemed rushed. Edgar's team was efficient and also clean and tidy . When I fussed about a minor detail, Velia obliged and addressed it. I am very satisfied and grateful for everyone's professionalism and read more

Velia was great to work with. She was professional, knowledgeable and easy to work with. She said it would take 2-3 days to complete installing luxury vinyl planks in my entire house. That also included demolition and minor repairs. Due to my work schedule, she was really flexible with my installation dates. I decided to make it easier for the installers and moved everything out of the house and into storage so that they can work efficiently without obstacles. The two installers arrived on time and began the demolition and minor repairs. Velia also suggested various options for the repairs needed based on her experience and expertise. Once the demolition and repairs were made, the installers began installing the luxury vinyl planks at such a mind-boggling pace. By lunch time, they were determined to finish the project in one day. They called for reinforcements and two more installers arrived. With four installers, they completed the entire project by late afternoon. I was thoroughly impressed by their efficiency, professionalism and expertise. Having an 80+ year old house, not every room has a level floor any longer. After a few days, I noticed some of the planks lifting and/or not settling correctly. I called Velia and immediately she contacted her installers. We scheduled a return visit for the installers for an inspection and necessary repair. They arrived and took care of the issues. We love our new floors! It's like a new house for us! We can't thank Velia and her team enough for the amazing work and dedication to satisfaction of their customers. I definitely recommend Jimenez Carpet and Flooring for your next project. Their prices are very reasonable for the quality of work they do. Thank you, Velia and team! read more

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Service here sucks! I guess this business thinks it's so high and mighty that they can pick and choose if they want to take the job or not. The lady just kept giving my husband the run around that she will send someone out and finally her excuse why no one ever came was because she apparently didn't service our area. Mind you we're 5 minutes away. I call BS! Why didn't she just say that from the get go. Apparently they judge you in appearance and zip code. Don't recommend this place unless they get off their high horse and that lady improves her attitude. read more

I recommend friends and everyone trying to get flooring great service Best in town Great Bussiness to work with Owners are amazing people to work with read more

Second time contracting Jimenez Carper and flooring and this second time I met with Velia, she was such a pleasure to work with. Her team came out and the carpet installation for 3 bedrooms and 3 closets were expected to take 6 hours but completed in 4 hours, pleasant surprise, super clean and hard working team, we love our new carpet and will working with you guys for our future projects. Thank you Velia!! read more

Me and my wife decided to replace the carpet in our room with something more bright and comfortable, so we decided that Jimenez carpet was the way to go ! The quality speaks for itself and their customer service is what's going to bring me back . I love the communication and the honesty. Over all a great experience, can't wait to do the rest of the house . Thanks guys ! read more

Jimenez Carpet and Flooring - Carpeting Near Me

This family-owned business is a pleasure to work with. Their customer service is outstanding , everyone is helpful, caring and understanding and made the process so easy. I couldn't be happier with my carpet and flooring. I can't recommend them enough! read more

Nothing but great things to say about this company. My wife and I were looking to renovate 2 bedrooms in our home and wanted to redo the carpet. Wanted something nice that wasn't too expensive. I reached out to Jimenez carpet and was greeted by Velia. Excellent customer service! She understood exactly what we were looking for, was very polite, gave us plenty of options for our budget and offered us a deal we couldn't refuse. Krystina was also very helpful throughout the entire process and even came out to our home prior to verify measurements. The installer was a workhorse. Completed both rooms by himself and did excellent work. All in all I was very impressed with this company and definitely will be doing further business with them. 5 Stars across the board Highly recommend! read more

Jimenez Carpet and Flooring - an empty room - Carpeting Near Me

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Velia has always been such a pleasure to work with. She and her team at Jimenez Carpet have been a trusted and reliable vendor to my team and I for several years- and the working relationship has grown into an unbreakable bond over time. The approach of running a business both professionally and respectfully while always being simply human through each interaction makes everything that much better. Pricing is fair, the work is done in a timely manner and the pride in the work is always there. Jimenez Carpet is and always will be a go-to of mine. read more

I rarely write reviews, but felt like I had to promote this company. I chose Velia and her staff because they are a family owned company, had great reviews and were responsive and friendly from the first person who answered the phone to the installers. We needed new carpeting because we were selling our house and wanted it to look nice. Velia is very personable and she came on a Wednesday with samples, and thoroughly explained all my options, suggesting the basic padding and carpet. I was surprised at how reasonable the price was. She knew that we wanted to get the carpet installed as soon as possible, and was able to schedule it for that Saturday. The installers were really nice. They knew we have 4 cats and were patient with us having to contain them in different rooms. They were organized and cleaned up after themselves. Since it was raining, they were especially careful to keep the materials dry. I really appreciated the whole team. They obviously care about their customers and truly deserve the great reviews they have received. read more

Velia and Krystina are beyond amazing, highly reliable, and are always there to help in any way they can. I have been using them for 2 yrs and their team has always done a great job. The quality of their work is like no other and they provide the best service and prices. read more

Can't recommend this place enough. Great prices, fast and time effective, professional and really helped improve the look for both our rooms. read more

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I worked with Jimenez Carpets to replace carpet in a home I recently purchased. I worked with Krystina and she was absolutely amazing! Unfortunately, they did not have the exact carpet I wanted in stock, but they were able to order it from the east coast, and it came very quickly. Installation went perfect and I love my new carpet. Jimenez is a family- owned business and they definitely treated me like family. 5 stars!!! read more

Here's the thing, professionalism and experience goes a long way when you are installing carpet and floors in your home. Junior was professional and was great to work with a set budget. He makes sure to explain the process and get it done as fast as possible. read more

I highly recommend this company. I called for a estimate and someone was out within one day and 3 days later my carpet was installed. I'm really pressed for time with trying to get my baby's nursery ready before I deliver and they got the job done with no hassles and quickly. I did receive two additional quotes from other companies and Jimenez was the most affordable including carpet, baseboards and labor. The carpet is plush/super soft and I'm very happy . read more

Jimenez Carpet and Flooring - an empty room - Carpeting Near Me

From the very start of the remodeling project, Velia was very understanding and flexible with our new home. She understood exactly what product my wife and I were in search of and helped us find the best value. One of Velia's staff members, Kristina, was more than capable of filling in if Velia was tied up. All of our questions were answered timely. We had some unforeseen delays that pushed turning the house over to Jiminez Carpet and Flooring. Despite the time crunch they still were able to finish our 1,900 sqft flooring on time. The installer that ran the job, Isidro, was extremely professional and gave us a real sense of ownership as the work progressed. We felt the general overall service from Jiminez was more like family rather than another contracted job. I would recommend them to all our friends and family. read more

I truly recommend Jimenez Carpet and Flooring. Velia is extremely professional and friendly. She took her time showing us the carpets, and even though we got there 10 mins before closing, she allowed us to take our time. read more

From the moment I walked in the door Velia greeted me with a smile and was very welcoming. She was professional, patient, and she understood my needs very well. She was able to work within my timeframe, and she gave me a great deal on top quality carpet. The installer arrived on time and finished the job quickly. Overall, everyone at Jimenez Carpet provided great customer service. I would definitely use them again and highly recommend. read more

Provided great service, also sent a follow up text once the carpet was installed. I was able to text a photo of carpet I had found elsewhere and was sent multiple options they had , I chose what I wanted and went to meet in person. I had an installation date within a couple of days and couldn't be more satisfied read more

Yelp bio said they're taking safety precautions because of COVID but went with 2 stars since no masks were being worn in store or when installing in my house:( good carpet, but probably wouldn't recommend read more

Excellent customer service. Velia is very cool and patient. They helped me out with some carpet for my rental property. Kept their word with pricing and schedule. Well definitely return. read more

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This company is my go-to for all my flooring needs!!! So far they have done two bedrooms and a den and it has been an exceptional job on each one! Isidro JUST finished our small room by himself and it only took the morning! Velia works magic in getting jobs done when you need them! They never disappoint!! Before and after pics! read more

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I couldn't be happier with the tailored customer service and product I received from Jimenez Carpet & Flooring.  The sales rep, Velia, was super friendly, helpful, prompt, and communicative.  Within a week of her visit, her team came in and did an excellent job with the install.  I have beautiful new carpet that was much less expensive than I anticipated.  The quality of the carpet is exceptional.  You cannot go wrong with Jimenez Carpet & Flooring! read more

Highly recommend Jimenez. I knew what I wanted. Did a little shopping around. Walked into Jimenez and the family owned atmosphere was welcoming. Ms.V helped me out and I walked away with a better quality carpet for the same price quoted elsewhere on a less quality carpet. They installed my carpet the next day. Wait, did I mention this was done on a holiday weekend. Couldn't have asked for a better experience. I'll be back. read more

I would recommend Jimenez Carpet. I used Jimenez Carpet to install carpet in 4 bedrooms. I like to do as much research as I possibly can.. I received a few other estimates and Jimenez Carpet had a fair price and great customer service.. From my first initial contact with Velia, I had a good experience. I was very indecisive about my carpet choice, and Velia was VERY patient with me and helpful. One of the things I like most is Velia was not pushy at all. She did not mind me reaching out to her several times with questions in fact, she encouraged me to. Jimenez Carpet is a family owned business, and everyone I encountered was very nice. I mainly communicated with Velia who was awesome to work with, but I also meet her niece and her mother was very nice. I will be reaching out to them to install carpet at another property. read more

Jimenez Carpet and Flooring - New carpet in bedroom - Carpeting Near Me

Moved into a new place and wanted to change out the carpet in the living room and add some carpet to the bedrooms. Found this great place that not only was super responsive both remotely and in person but offered great service, great prices, and great scheduling options. Very happy with our new carpeting and we highly recommend Jimenez Carpet and Flooring. If you want to add some life to your home with some new flooring, look no further. read more

Ms. Jimenez and her crew did an excellent job! I'm very happy to find a local carpet installer that can deliver better than the competition and is able to take care of all of the details. I didn't think about needing to have my doors cut so that they would still open and close after the carpet was installed but they were on top of it and were able to do it for a very reasonable price and professionally and quickly. Ms Jimenez is very knowledgeable I was able to help you through the very difficult process of selecting a carpet that fits your style and budget. I highly recommend show Jimenez carpet and flooring! read more

Awesome communications work was great. Took his time carpet looks beautiful recommend Jimenez carpets to everyone.

This is the second time that we use Jimenez Carpet and they continue to have a satisfied customer! From the time I called to ask about getting a quote I was greeting by Wendy who was super friendly and professional. I did a quick renovation in my kid's room and needed new flooring. I mentioned what type of floor I was interested in and she sent someone out the next day to give me a quote. The installer was quick and did an awesome job! A plus for me was that he did everything that was agreed upon when I paid the deposit. Definitely recommend! I will be calling them back to install for another room! read more

Jimenez Carpet and Flooring - Laminate - Carpeting Near Me

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Choosing someone to come into your house and provide good work is very stressful, which is why I use Yelp. My Mother's house needed new carpet and flooring for the kitchen. It's really important to find someone you trust in your house, especially with an older parent. I found Jimenez Carpet and I'm so glad I did! Mr. Jimenez provided a quote and his daughter Velia made sure we understood every aspect of the process. My mother was totally pleased with the professionalism of the young man who installed the carpet and kitchen floor. The installation was fast as well. I would 100% recommend Jimenez Carpet for your flooring needs. -Barb and Kiish read more

Very happy with the results , Jimenez Carpet did an outstanding job installing new carpeting into our family. Staff were quick and efficient. Carpet feel so GOOD on our feet. I strongly recommend. Great quality, work and excellent customer service. read more

Jimenez Carpet and Flooring - Feel so good on our feet. Can't stop walking barefoot on it - Carpeting Near Me

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I really appreciated the free in home estimate. Mark came the same day I requested information on yelp. He was so professional and was patient with me, as I was getting quotes for other services and my infant was fussy and sleepy; but it didn't phase him or his professionalism. I took a few weeks to decide when to get my carpet but mark continued to be available. Then I went in store to look at more samples and picked a different carpet than originally planned. The carpet is GREAT quality and the padding is so soft. I'm not sure comparison with other carper places prices, but I am pleased that I got a good deal for all four of my bedrooms.. read more

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I work for a property management company in the South Bay and have used Jimenez Carpet for the last 6 years. They always provide excellent work at competitive prices. Velia, especially, is extremely easy to work with, gets jobs done on time, and is flexible. I highly recommend using Jimenez Carpet for all of your flooring needs. read more

Jimenez Carpet did an awesome job!!! The quality and service was great!!! Highly Recommend read more

Jimenez Carpet and Flooring - Carpeting Near Me

After a little difficulty connecting, Velia was fun, nice and had a great energy when she came to my house to give me an estimate for my living room and my mom's bedroom. She explained the differences between the quality of the various carpets, and gave us a deal that was below what I had budgeted. Plus my mom got the carpet that she wanted. The house has a new feel to it. My daughter, my mom and I are happy!! read more

Jimenez Carpet and Flooring - Carpeting Near Me

Jimenez Carpet is great and easy to work with. They're a family-owned business with very knowledgeable staff and their communication is excellent. I worked with Velia and she was not pushy or trying to oversell me. Velia helped me find the perfect carpet at the right price. Installation was fast, professional, clean and flawless. I will use them again in the future. Jimenez Carpet is a trustworthy company offering competitive pricing without all the headaches. I highly recommend them!!! read more

Second time working with them, fast , affordable, and just working with them is amazing, I really trust them and will be reaching out again for more projects read more

I had flooring done about a month ago. This company did a great job at a reasonable price. I would highly recommend them if you are interested in flooring. They are very personable too. Thanks again! read more

Im so happy with how my room turned out.. amazing job and I'm so happy they showed up with a mask considering everything going on! Love how they take the trash(old carpet) and leave everything ready to go:) amazing customer service love! Highly Recommend read more

Jimenez Carpet and Flooring - a crib with a stuffed monkey - Carpeting Near Me

Mr. Jimenez came out to do my measurements and I had a quote within a couple of days for a few different carpet styles I was interested in. There was another company I dealt with in the past whose quote came in slightly lower than theirs that I was naturally going to give the job to but after speaking with Velia, she was able to match their price and schedule installation sooner. I really liked that she worked for my business from beginning to end. I loved that she she didn't try to up sale me either. She was very upfront that the carpet I chose was on the high end and gave suggestions of lower priced carpet with quality that was just as good. That spoke volumes to me. She called me several times post install to ensure I was completely happy with the job. I would definitely be doing business with them again :) read more