When we moved into our townhome it had old carpet and outdated flooring. James was such a delight to work with and even recommended colors for flooring because I had no clue what might look good. Like paint you can think something will look good and you'll never know until it's installed. I am glad I trusted James's instinct. His two staff floor installers were also some of the best I've seen. Prior to James I had a carpet installer at another place and the carpet ended up having rolls in it 1-2 years later. AND.. I also had a kitchen remodel where the flooring people allowed water to seep in and the floor was damaged a year later (but it was too late by then and I could not get it replaced). These are OTHER experiences I am comparing to so you understand HOW GOOD JAMES IS. To-date, the carpet on my stair well is still flawless (this is now years later). And the the luxury vinyl plank James recommended are still my favorite in both color and quality. There have been zero issues. They were installed in 2020 and now in 2026 they're still phenomenal (sorry for the late review). We did the LVP flooring in our master bedroom, closet and bathroom. Thank you James! read more

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James and his team were very professional, efficient, and easy to work with. We had to get some carpet installed quickly and Superior Carpet was able to do a high quality job in a short amount of time. We were very happy with the result. It looks great! read more

We had a leak in our house and had to have portions of our wood flooring replaced. Although James was on vacation, he took the time to arrange for the wholesale dealer to release a box of wood flooring to my husband for pick-up and I as able to settle the bill with James when he returned from vacation. I have done business with James over the years and he and his associates have always been thorough, professional and responsive. I definitely recommend Superior Carpet and Design. read more

As much as it hurts my heart to write this review, I couldnt hold off any longer. I met James in 2006, when he and Superior Carpet was on LaTijera in Los Angeles. I needed someone to upgrade my condo since I bought it as is and I finally wanted to make it look like my own. He came out, gave me an estimate on cost for painting, flooring and kitchen remodel and room doors and I agreed to have him do the work. I was so pleased, I had him do work at my dad's house a few years later. Fast forward to mid 2023, when I had James come back to replace the porcelain tile in my living room, dining area and kitchen and replace it with new flooring. He suggested the new vinyl flooring that is the new thing going now and I was pleased with what we choose. Well, I started having issues with the panels in the kitchen coming up and had to have four panels replaced right next to each other but at different times a few months later. The last one was replaced around early 2024, but it kept moving. I contacted James in April 2024, he came, glued it with Crazy Glue . He told he was retiring and I wished him and his wife well. The glued panel lasted but then the panel attached to it, which had previously been replaced, began to peel and started lifting. I texted James in Feb. 2025, to find out what glue he used before and he responded. I mentioned I saw he hadn't retired and told him I wouldn't bother him about my floors anymore since I felt he didn't want to deal with them, which I never received a response. Needless to say, the glue didn't keep the peeled part down and I have since ordered repair tape from Amazon that I tried to match to the panel as close as I could to patch the peeled and lifting area. I haven't had any issues with any of the panels in the other rooms in my home, just that one particular area in my kitchen. read more

Superior Carpet & Design Center - Strip I tried to glue. - Carpeting Near Me - Hawthorne, California

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James was good at communicating with me and reached out when he needed to. The carpet that was suggested and installed looks and feels great. His installation team that services the Gardena area did a great job. Happy with the price, product and service. read more

We were fixing up our home to lease out and realized we needed to replace the carpet in one of the rooms. I contacted Superior Carpet and spoke to James. He was super polite and professional. I explained what was needed. He explained he was a mobile business and texted/emailed me carpet options with a detailed quote. Prices were very reasonable. I chose my carpet. The carpet was installed beautifully the next day by a professional and friendly employee. I would highly recommend Superior Carpet. read more

Superior Carpet gets 5 stars!!! James was amazing and very helpful when inquiring about replacing my carpet before I moved into my new place. He was thorough and helped guide me in making my decision. His amazing crew got it replaced in literally hours. They did such an amazing job! I was on a budget and they just helped me with everything !! Thank you! read more

We only had a great experience with James and everyone at Superior Carpet & Design. We are very satisfied with the work. I'd definitely recommend choosing this company for your flooring needs read more

Superior Carpet & Design Center - Carpeting Near Me - Hawthorne, California

James was great friendly, professional and prepared. I needed a carpet install on short notice and he made it happen. Juan also great he got the install done in a few hours. read more

James is a wonderful, caring man. While preparing to sell a family home of 63 years, I was quite emotional. James was so kind and compassionate. The carpet looks fantastic and was done quickly. Will defiantly call on James again! read more

Superior Carpet and James Jacobs will be my go-to carpet people from this day forward. I find them helpful, professional, responsive, and just a pleasure to work with. Of all the things I have had to worry about on multiple jobs/worksites-Superior Carpet and James Jacobs have been a stress reliever. read more

Superior Carpet has been our choice for our flooring and design needs for many years. We have purchased carpet, tile, wood laminates and even window treatments. Superior Carpets has always delivered. They have a wide range of products for any budget. James provided the best customer service from the original estimate through the job completion and made sure we were satisfied every step of the way. read more

After getting two other quotes, I found Superior and am SO HAPPY I did! Great selection - had all bases covered, in terms of choices on materials, colors, and quality. Knowledgeable staff - spent time to understand my needs and what was important to choose the right flooring. SUPER installation crew - they were fast yet incredibly detailed in their work, even coming back for a touch up to make sure everything was perfect... they really went above and beyond. Fast process - so quick and easy to select, measure, quote, deliver, install... Plus they are LOCAL which is important to me. I couldn't be happier with how my house has turned out and Superior is going to be first stop for my next project. read more

Superior Carpet & Design Center - Stairs, transitions, and edging details all perfect - Carpeting Near Me - Hawthorne, California

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James and the superior crew are awesome to deal with and do an outstanding job at a fair cost. I have used them a few times and will continue to use them for any future flooring projects. I definitely recommend Superior Carpet and Flooring to anyone in need of a flooring installation! read more

I am impressed with Superior carpet! I contacted James explained my needs & a few days later he came over with samples for bedroom carpet. Simple, easy and affordable. 1week later, My mom's bedroom turned out fantastic. Installers where on time and got the work done in a professional manner, my mom was very happy. Thank you for the service even thru COVID-19 situation, we felt valued and comfortable with work that was done. read more

Superior Carpet & Design Center - Grey carpet in bedroom 16x12 feet room - Carpeting Near Me - Hawthorne, California

My son suffers from severe allergies so we pulled up his carpet. I called Superior carpet on Saturday and got a quote from James. He quoted me a good price to put laminate flooring for the room. I ask him how quickly could we he do it. He came over the same day, measured the room and showed us samples. We finalized the order Monday morning, and a couple of hours laters the installers where at my house doing the job. A couple of hours later they were done. The job was immaculately done. The finish and the details were perfect. I plan to have them do more rooms, and would highly recommend them. I am a very satisfied customer! read more

I can't speak highly enough on the professionalism, courtesy, fair pricing and management. After the initial installation of our carpet there was an issue with how the carpet looked, and without hesitation they immediately came out to see the carpet and replaced it at their cost. This level of integrity is a lost art it seems nowadays, but not with this company. read more

Had a great experience. The workers showed up both day on time and were nearly dressed in the business uniform. They got right to work. The first day they removed carpet from the stairs and hallway, fixed a problem with the underlying wood, and put in new flooring that amazingly matched the flooring I had put in the living room 3 years earlier. James, the owner, had a great eye in picking out the color. The work was professional and they cleaned up afterwards and the flooring looks great The next day they installed new carpet in my bedroom and office. With James' help and eye. the carpet I chose looked great. Again very professional job and they moved the furniture in both room. James is the consomite professional and a very fair and personal business man. I highly recommend this company. Carol Miller read more

This project is the second time I have worked with James at Superior Carpet and Flooring in 15 years, and he never disappoints. We needed to bring a hard surface flooring into our home to accommodate our aging pet, and he suggested a new technology vinyl laminate flooring. He brought over a few samples, and we were able to select one that day. We had a phased installation due to the holiday, so we did the downstairs first then the upstairs three days on premise each time to complete the job. His installation team was prompt, friendly, always alerted me to any challenges or questions they had and left my home clean each day. I did prepare the space in advance packing up rooms to make the process move quickly for the installation team. We have had our new flooring for nearly two months and simply love it. Our pet has adjusted after initially finding the surface a little slick. Maintenance is a breeze with this type of flooring, I highly recommend it over the carpet. The two things I would do differently was to give more thought to our stairs, there are so many options available to bring character to your home and I simply did not have enough time to work through my ideas so I went with a standard installation and I would consider putting a layer of soundproofing if it is available for the upstairs. read more

Superior Carpet Flooring America has provided us with first class service for many years. That is the reason we use them time and time again, whether flooring, blinds or even design ideas they are professional, honest and caring. We recently purchased wood flooring and the service was superb as usual. James came to our home, bought samples and made professional recommendations since we were not 100% sure of what we wanted. We are so pleased we followed his nudging for we love our new carpet on our stairs and the gorgeous gray wood flooring in our room. His workers were on time and cleaned up at the end of the install. Superior service, superior product, Superior Carpet! read more

This was a wonderful carpet buying experience! I had the pleasure of working with Joya who explained all the differences in the carpets and genuinely cared about what we were looking for. She didn't try to upsell us which is rare. My daughter found exactly what she wanted. Unfortunately what she wanted was discontinued but Joya found an exact match from a local vendor for the same price. She kept me well informed and less than a week from the measuring, the carpet was installed. It looks and feels great! Jose the installer was very pleasant and got the job done quickly. The whole process was easy and reasonably priced. I will definitely be using them in the future! read more

They were great. They had a large selection and they were able to match my laminate floors almost perfectly. Reasonably priced and they were pretty straight forward. read more

I love the professionalism of this company, the owner Mr. James and the staff are a fantastic company that does excellent work and most of all very timely and price and quality u of work is above and beyond of any other company. This company has replace the carpet to all flooring in our condo common areas. They also, place new flooding and shutters in my home. I recommend this company anyone looking for good honest and--quality work. read more

We have dealt with Superior Carpets for about 20 years, the entire span of our being landlords (so lots of carpets, as you can imagine). The owners, James and Pam, are friendly, sincere and down to earth people. They are a delight to work with. Selection and pricing are great, installation smooth and we have never had a problem in all these years. Check out their new location on El Segundo Blvd, near Inglewood Ave. I'm sure you will be as happy as we have been. read more

My wife and I were recommended to contact Superior Carpet and we are very pleased that we did. James came to our house within hours after we contacted him. He is very professional and was very helpful in assisting us with carpets for our bedrooms. The installers showed up on time as promised. They were polite and very thorough with the installation. Our new carpets look beautiful and we are very happy with the finished product. We highly recommend Superior Carpet. read more

I am very pleased and impressed with Superior Carpet. Their professionalism is excellent. Mr. James Jacobs does an excellent job. Thanks for letting me post this evaluation. Jerome Evans. read more

We had a wonderful experience working with Superior. Would highly recommend! They were very professional, always arrived on time, answered all our questions and the work quality was exceptional! read more

I did my homework and was not at all disappointed. In fact I was so happy with the professionalism, courtesy and fair pricing. My mom had a small kitchen floor to update and a small bathroom floor. We chose a light ash wood vinyl flooring. Curtis let me take samples home to my mom's house. Mind you I live in Florida and visit my mom regularly. So it was not easy dealing with me. I just can't say enough about the kindness of this man. I had to wait 3 months until my return to see the work and it was gorgeous and perfectly done. My 90 year old step dad had to be there while they worked. Any concerns were immediately addressed. Don't hesitate to use this location. Highly recommend Superior Carpet Flooring and especially Curtis. read more

Very happy with their service. Same day someone came out to our house and measured the amount we would need. Almost had went with Empire but that was a joke. I'm glad I went with this local carpet store that has been around for awhile. After they measure, the owner took the time to walk is through the different options of carpet that fit our budget. Extremely satisfied with their product & service. read more

Terrible customer service, I'm a sales representative who was searching for a sample of carpet for a customer. Their company could not provide me an answer for three days as to whether I can receive a sample of this. So I called again, and had the pleasure of speaking to Curtis..seemed decent and all of a sudden asks "how would me providing you a sample help me personally?" None. In this industry its usually curtis-see (get it courtesy) to provide sample to customers or sales representatives or build relationships with people. He further responds with "Do your homework, I got sales to make," and hangs up on me. Curtis, you won't be making any sales with that kind of attitude towards customers. Luckily I've been in this business long enough so I'll be sure to let everyone I know in this industry about this companies terrible customer service. read more

This was the first time that we worked with James and team at Superior Carpet Flooring, and we were impressed with the entire process: from initial floor and base board type selection all the way to installation. Having work done on our floors done due to water damage, we were looking to replace laminate with something water proof . We settled on vinyl plank flooring, which is waterproof and comes in many styles to look like stone or even wood. James walked us through the process and even came onsite both days that the floor was being installed, this allowed him to point out problem areas with the existing floor that the install crew was then able to fix. I really appreciated that as they were able to even get rid of an odor caused by old epoxy that was not removed properly by the previous installer! The finished product looks great! The install was sharp and professional. The added benefits of the new floor compared to the old one are: quieter, water proof and of course it is much better looking. read more

Dave is great. He has always been very informative and straight forward. You really can't beat their prices. I could not recommended them enough. read more

James was amazing, he made the job so easy for us. We were pressed for time trying to get in our house after a water leak had damaged our existing hardwood floors. He came out to the house during the mitigation and gave us great advice. We went to his show room and he personally helped us pick out our new floors after taking about 10 of his samples home for a day. When the demo was done his team was ready to go and had the job in less then 2 days for the entire downstairs. I highly recommend James and his team. Very professional and they do good work at reasonable prices. read more