Norma and Delfina are the double winner team here and I'm not kidding!! I purchased a nice five seat sectional with recliners and charging ports and got me a solid price which included free delivery! Looking thru the inventory I also found a very elegant lamp for a good price and was surprised to find other unique linear and contemporary designs in the showroom floor! Don't be surprised if you come in and spend your entire afternoon with this "A-Team"! Be back for the bedroom set ASAP! read more

Went shopping for a mattress today at Ramos Madera Ca. The woman that helped me knew what she was talking about. She sold me what I needed. Her name was Delfina. Because of her we will be shopping there now if we need anything. read more

Outstanding customer service from the get go, they where able to find what I want a price that was at my budget. They have great selection of sofas and beds to choose from all clean and presentable. read more

We had ice cream 2 doors down and decided to go window shopping, and came out with a Beautiful Dinning table and a serving buffet table. The Sales person Delfina was awesome, she was very friendly & very nice! Not to mention the good prices and good deals. If you are looking for furniture for your new home or wanna upgrade go and see Delfina she will make it happen. read more

I had a great experience got a really good price on a big sectional service was great I greeted kindly and felt welcomed there i definitely recommend read more

I WISH i could give this store negative stars. What a horrible place, in the whole experience they treated us like crap. First we walked in, looked around for a new bed and one of the workers (who may I add, looked like she dreaded being there) came up to us and asked what type of bed we were looking for, after we explained she took us to a really pretty bed that had a decent price. We decided to go with it in the end and they told us it would be 2-8 weeks wait. We said okay, and paid the whole bed in full. 6 weeks pass by and no call, no email, nothing has arrived, so I decided to call them and ask for an update. The woman who answered is the same woman who attended us when we first arrived, So I asked when it will arrive and she said "umm let me check, I will call you back in 30 minutes." Hours go by and she hasn't called back, so I call again and she says theres been a delay but it will still arrive on time. Then the full 8 weeks pass and I call again to ask if its nearly here and once again, she says she'll call me back. She doesn't after hours, and I call her and she gives me a very vague answer. So after another 5 days of waiting we go to the store to get a straight answer, and the front lady says due to the delay theres gonna be another 3 week wait for the bed. At this point we were fed up with their shitty customer service and all the waiting after paying in full, so we demand a refund. The lady then calls her boss telling them she has customers here who want a refund - to which the boss responds "Okay? Give them it" AWFUL PLACE, DONT WASTE YOUR TIME GOING HERE, THEYLL ONLY TREAT YOU LIKE CRAP. read more

My first experience with a furniture store. I walked in just wanting to shop around for a bed and see what was available and walked out with a deal. Manager greeted me as soon as I walked in the door and pointed me straight towards what I was looking for. Very happy because staff were not pushy or hovering over me every second as I was browsing. Even when I was undecided whether or not to buy they gave me different options as far as payments and ended up convincing me to buy. read more

Didn't have a great experience here, bought furniture from them and had it delivered, when they assembled it they broke it. The Manager said she would have someone come out with sandpaper and paint! "Really? They had to replace the entire piece. After waiting a few weeks it was replaced. Things happen I get that! but customer service should be a priority if you want repeat customers and good referrals. read more

I will try to be fair.. I was initially happy with the store and service. But then when they delivered the items they just left everything in my garage. When asked to move things in to the house and set it up (as they were supposed to do) they wouldn't. These are men who work for Ramos delivery, it's their job to do that... When I called to let the manager know, he did make it right as best he could. When I set up the bed, I found it was the wrong bed size. I was told it was on back order so I waited. After 4 months still no bed so I asked for a refund and asked them to pick up the bed. They picked up the bed 2 months ago and I still haven't received a refund. I have called many times and have even contacted a higher up manager and I am still waiting. I don't feel I'm being unreasonable to ask that I get my money back since I don't have the product (the company picked it up) and for their service failure. read more

Worst place ever !! I still have not received my couches after several weeks of purchase ! Scheduling delivery is the worst ! I called to confirm and again they said must of been a mixed up !! Uggg don't buy furniture there read more

Employees are very helpful and seem happy to be there. Also they aren't pushy like most stores are. They ask what you are looking for and just help with suggestions and other products. I would recommend for anyone looking to buy nice furniture at a good price. Can't wait to go back and buy the bed set I'm looking for!! read more

I'm only giving 1 star because it won't allow me to do 0 or negative stars. If your are looking for good quality furniture go to Ashleys. If your looking for amazing customer service go to Ashleys or somewhere else.. They answer all your questions but once they get your money and order put in. they don't bother with your time anymore. They said my order should take 3 weeks and it took 6weeks and they sent it to another place. Wanting me to go pick it up in Fresno. When it was suppose to ship to Madera. No one wanted to return calls or emails. Corporate office in San Jose did the same thing. People didn't want to take responsibility of the time, mis placement of my furniture. No one would talk to me. Tony, the secretary and others. Also corporate office Someone named Reyna didn't return none of my calls or emails. They are continently unavailable. It is the last Time I shop at Ramos. I got a better price at Ashley's furniture. Some of Ramos furniture is from Ashley's and you can get a better deal with them and better quality. I will continue to go back to Ashley furniture. read more

Ramos Furniture - Ramos Furniture has terrible Costumer service. - Furniture Stores Near Me - Madera, California

Stopped in looking for a narrow table and a book-shelf. When I walked in the door a girl said, "Welcome to Ramos Furniture, did you need help"? I said yes and told her what I was looking for. First thing she said was we really don't have any book shelves and showed me a stand of pillows. She said those were the only book shelves they had and they were using them as a display. I touch one of them and they were so wobbly they almost fell over. So I asked for a narrow table like for behind a couch? She looked at me like she didn't want to be bothered and told me to go online. IF I WANTED TO SHOP ONLINE, I WOULDN'T HAVE CAME IN!! I walked around the store to check things out and what did I find? Another book shelf but not what I was looking for. I'm looking for something not made out of cardboard, you know something that can actually hold books. I noticed their furniture is mostly particleboard not well made. Will I ever shop there again? Probably not. read more

Bought dining set online and cancel order after it took too long to actually deliver the set. Still trying to get a refund and its been weeks. Good luck trying to get a hold of their corporate office, their number is disconnected!! read more

I went in yesterday and This place has horrible Customer service there furniture is over priced and they don't have a good selection on items I will never come into this place ever read more

very unprofessional!!!! lost personal information, not good with customer service.. think twice before going there