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    Ramos Renditions

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    4 years ago

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    Ask the Community - Ramos Renditions

    Lowe's Home Improvement - Christmas Decor

    Lowe's Home Improvement

    (155 reviews)

    $$

    Meyerland

    Wow! Wow! Kimberly was fantastic. I came over and asked her about the promotion I heard of you…read morespend $100 you get $20 off. She did the following 1. She helped me merge my personal and business accounts 2. She helped me secure my lost password 3. She helped me sign my business account with the tax exempt. She even was so patient while I looked up my EIN number! 4. She helped me checked out my purchase!! This where the whole pro team just came as a family. Martin Johnny and Calvin made sure that I got the right price! One of the shower heads I was getting was showing the wrong price! They informed Gabe to honor the price on the picture!! Maira was so pleasant as well helping all customers !! For 15 years I've never walked into a Lowe's because I was loyal to Home Depot.. I'm sure glad I stepped into Lowe's.. They have earned my business. I was treated with so much care and kindness!! What a great experience! If you're in the mood for employees who put the PRO in Professional. Come to Meyerland Lowe's and look up Kimberly, Martin, Maira, Johnny, Gabe or Calvin you'll be glad that you did!

    Complaint Against Lowe's…read more On May 29, 2026, I placed Order #300902150262791005 with Lowe's for a vacuum and an outdoor welcome mat. The Lowe's website showed the welcome mat as in stock. When the order was delivered, I received no notification, knock, or doorbell alert, and I later discovered that Lowe's had delivered the wrong item. On May 30, 2026, at approximately 10:00 AM, I contacted Lowe's Customer Care and spoke with Diane. She verified that I received the incorrect item, refunded the gift card used for the purchase, and assisted me with placing a replacement order, Order #300906150261343706. During the call, she confirmed that the Pearland, Texas store had the item in stock and advised that four units were available. I received an order confirmation showing the replacement order had been successfully placed. Approximately 30 minutes later, Lowe's canceled the replacement order, stating the item was unavailable. This directly contradicted the inventory information provided during the call. I also discovered that the gift card used for the replacement order was not fully refunded. When I contacted Lowe's again, I was told a replacement gift card would need to be mailed to me and that I would have to pay again if I still wanted the item, despite the issue resulting from Lowe's errors. When I requested assistance, I was told no other solution was available. I asked to speak with a manager but was instead connected to a supervisor who advised that I could not speak with a manager by phone, obtain a manager's email address, or receive corporate contact information. I informed Lowe's that I am disabled and rely heavily on deliveries. Despite explaining my circumstances, no meaningful accommodation or effort was made to resolve the problems caused by Lowe's mistakes. I am a longtime Lowe's customer, and my complaint is not simply about a welcome mat. It concerns receiving the wrong item, conflicting inventory information, an incomplete refund, being asked to spend additional money to correct Lowe's errors, being denied access to management, and receiving no meaningful assistance. I am requesting: (1) immediate resolution of the missing gift card refund; (2) reimbursement of any funds being withheld due to Lowe's errors; (3) review of the customer service and escalation process; and (4) a reasonable resolution regarding the item Lowe's repeatedly confirmed was available but failed to provide.

    Ramos Renditions - commissionedartists - Updated June 2026

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