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    Ramos Renditions

    5.0 (1 review)
    Open 8:00 am - 7:00 pm

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    4 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.9
    (155 reviews)
    $$

    Complaint Against Lowe's…read more On May 29, 2026, I placed Order #300902150262791005 with Lowe's for a vacuum and an outdoor welcome mat. The Lowe's website showed the welcome mat as in stock. When the order was delivered, I received no notification, knock, or doorbell alert, and I later discovered that Lowe's had delivered the wrong item. On May 30, 2026, at approximately 10:00 AM, I contacted Lowe's Customer Care and spoke with Diane. She verified that I received the incorrect item, refunded the gift card used for the purchase, and assisted me with placing a replacement order, Order #300906150261343706. During the call, she confirmed that the Pearland, Texas store had the item in stock and advised that four units were available. I received an order confirmation showing the replacement order had been successfully placed. Approximately 30 minutes later, Lowe's canceled the replacement order, stating the item was unavailable. This directly contradicted the inventory information provided during the call. I also discovered that the gift card used for the replacement order was not fully refunded. When I contacted Lowe's again, I was told a replacement gift card would need to be mailed to me and that I would have to pay again if I still wanted the item, despite the issue resulting from Lowe's errors. When I requested assistance, I was told no other solution was available. I asked to speak with a manager but was instead connected to a supervisor who advised that I could not speak with a manager by phone, obtain a manager's email address, or receive corporate contact information. I informed Lowe's that I am disabled and rely heavily on deliveries. Despite explaining my circumstances, no meaningful accommodation or effort was made to resolve the problems caused by Lowe's mistakes. I am a longtime Lowe's customer, and my complaint is not simply about a welcome mat. It concerns receiving the wrong item, conflicting inventory information, an incomplete refund, being asked to spend additional money to correct Lowe's errors, being denied access to management, and receiving no meaningful assistance. I am requesting: (1) immediate resolution of the missing gift card refund; (2) reimbursement of any funds being withheld due to Lowe's errors; (3) review of the customer service and escalation process; and (4) a reasonable resolution regarding the item Lowe's repeatedly confirmed was available but failed to provide.

    Extremely disappointing experience at the Lowe's in League City. A truck toolbox purchased as a…read moreChristmas gift failed in less than three months when the lock fell out. After confirming I was within the exchange window, I removed the toolbox from my truck (unloading tools and unbolting it) and brought it in expecting a simple swap. Instead, I was told to locate the replacement myself. While pushing a large toolbox through the store, I was also assisting my 80-year-old father who walks with a cane. Multiple associates were present, yet no one took ownership or offered meaningful help. When the replacement was finally found, staff declined to bring it to the front, citing department boundaries, and I ultimately loaded it back into my truck alone. The defective product was inconvenient, but the lack of customer ownership and basic service was unacceptable. No customer -- especially one helping an elderly parent -- should be expected to navigate an exchange and heavy lifting process without support. Very disappointing experience from a store I've done significant business with.

    Ramos Renditions - commissionedartists - Updated July 2026

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