Didnt comminucate important details to us such as leas signing date , and proper land lord address, for rent payment. Which caused us to be late on rent. Didnt communicate landlords instruction for maintenance. Advised landlord to withhold security deposit for pre-existing damage we documented, provided accounting 8 days past legal deadline and to charge rent after accepting keys back. read more

They could exersize compassion in their treatment of disabled veterans. We were "encouraged" to sign a year's lease but at 9 moths we needed to move into an assisted living facility for serious health issues. They refused to show compassion in letting us out of the last 3 months. They demanded payment. There are other ethical compassionate companies out there. Use them, NOT Ranch and Sea. read more

Absolutely horrible communication. We rented from this company for 4 years and the last 2 months had a really bad water leak causing us to have no hot water for 2 weeks. The leak caused our water bill to triple over the time it started to the time it was fixed. We provided documentation on this and was never reimbursed yet charged for the water bill increase upon moving out. Carpet was extremely dirty when we moved in, Screen Door handle was broken when we moved in, we had 2 blinds that were broken when we moved out yet were charged for FIFTEEN to be replaced. We didn't even get to complete the walk through with the Property Management company. read more

Buyer Beware!! This company does some shady shit. No inspections done on rentals, false advertising, poor follow up. Very unprofessional. Don't rent from them, you'll be sorry!!! read more

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LATE RETURNING SECURITY DEPOSIT I am a previous tenant who moved out of a property managed by this company 3 weeks ago and still haven't gotten an update about my security deposit of $4500. They won't return emails or phone calls. It's illegal to hold a security deposit over 21 days yet for some reason they aren't following California law? After paying $850 to have the carpets, house and windows professionally cleaned (as they require in their contract) we did the move-out inspection walk-thru. Only thing marked as a deduction on the walk-thru was a key we lost and are happy to have that removed from our deposit. A week later we get news that there were multiple requests for areas to be cleaned better (so we called the cleaners to come back TWO more times), including the air filter which they want us to buy and replace ourselves for the new tenant. It's bizarre-- we aren't the owners so why are we expected to do owner maintenance on something that wasn't required in our contract. The house we rented was falling apart, something completely breaking every month; the original oven breaking, the 25 year old water heater bursting over our personal belongings, the original microwave breaking, leaks under the bathroom sinks, holes needing epoxy in the shower that we had to fill, toilet flusher needing replacement, the owner requiring us to coordinate their garage floor remodel, a water leak sending our bill extremely high for months, etc. etc..... So we really have put up with so much and this is just unbelievable to have this ending when we were so accommodating. Not to mention we let them keep our fridge, washer and dryer that we installed for free for their next tenants. The landlord would send us a YouTube video on how to troubleshoot problems instead of sending someone to fix them. Never have I ever have dealt with a landlord and management team in my life that have been this bad. They both act like we are the homeowners and need to deal with all of the home's upkeep FOR THEM. Really weird situation, really illegal and still confused about what we have to do next to get our money back. Stay far from any property managed by this company!!! read more

I've only used them Once several years ago. They lied about some features in a rental. They also had a very gossipy maintenance man at the time. Use someone else. I'm Generally not that picky but the lady I used here really was dishonest. Example the rental listed ac and heat. It only had heat and no AC! The washer was also broken! The front door locks weren't good either and I got locked out late at night and had to call a locksmith! read more

I called about a key that they didn't give me, I was only trying to reach Kim for it and the girl I spoke to at the office started screaming at me for asking for the locksmith's information so I could check in with them to see when they would be coming. She said it "wasn't their problem" and that they had too many units to worry about. I was shocked that she was actually screaming at me. Had I been rude to her of course I would understand her escalating it and reacting to me but I actually had only asked for Kim and then the locksmith's information. It was wild that a "professional" from a company like this would just escalate the conversation and start screaming like that. Kim wasn't the best, absent but would at least respond within a day or two. Repairs are minimal and not done quickly. read more

Ranch and Sea have managed our rental properties for several years. We recently sold those properties and as we concluded our business relationship with them, we reflect on what a great job they did over the years. Ranch and Sea did an awesome job taking care of both owner and tenant in every case. They ALWAYS were quick to fill a vacancy for us, were always quick in addressing maintenance issues for our tenants, and the financial management and reporting for those properties were always accurate and timely. As for their employees, Kim and Brittany are TOP NOTCH. Kim was our property manager and Brittany our maintenance coordinator. They were so very great to work with. And they served as great advocates for their tenants when the occasional issue arose that would normally put owners and tenants at odds with each other. In retrospect, we were very lucky to have found them 10 years ago when we embarked on being rental property owners. It has been a great experience. Thanks R&S for a great experience and hiring great associates! read more

This was undoubtedly the best experience I could have asked for with a Property Manager and Property Management Company. On top of finding my dream beach apartment, I also got to work with Kim Robertson, who is the best property manager I have ever worked with. She will truly go FAR out of her way to help make your experience as pleasant and professional as possible. I only had positive and very impressive experiences with Kim, I could not recommend her more. Thank you guys for making such a great experience! read more

the worst management company to work with. No one cares no one does what they say they are going to do They make empty promises They discourage you to make any complaints by throwing some legal jumbo mumbo at you. Especially Lea Buckley. She is a property manger and she is most difficult and unprofessional individual you will ever work with. Run away read more

Kim and ranch and sea have been letting me rent one of there properties for over 6 years I highly recommend them!!! Been great to work with

Kim Roberts is an amazing property manager! Her communication skills , willingness to help others goes above and beyond . Kim is a great asset to your company her kindness ways goes by far when dealing with clients / customers in a time of need . Especially with the housing market being the way it is now . Thank you Kim ! I greatly appreciate you . read more

Too busy to return calls for the vacation properties they manage. I mailed, texted and called... tried 4 times over 5 days. Today is day 6, no response. If the place is rented, or if your no longer managing it at least call, text or email back. P.S. Potentially hiring this company? Move on....There are hungry managers out there who will do their job. **update just called the main number to ask, and found out they are no longer managing the vacation rental...hmmm..maybe need to update their website? read more

6/16/17 Update with the repairs for this unit. The head of maintenance, Lea told us if we wanted the issue with the freezer fixed, we'd have to pay for it ourselves, since the vendor they hired decided to first ghost them, and secondly give them an outrageous quote. Their other contractor keeps giving us excuses as to why he can't come do the repairs. We postponed them due to the stress of trying to schedule when we are free. We then notified the contractor (a month at least in advanced)of the week we would be free to do the repairs. Suddenly he is not able to complete them. My husband took leave for 5 days to be as flexible with the vendor and it still was not enough. Then Lea put the blame on us: " It seems in this email you are insinuating these contractors did not finish their jobs due to a fault on our end. To the contrary, we have multiple records showing your unwillingness to cooperate or schedule a time for completion." In response to my husbands email: "These repairs have been in progress for over a month. My wife had taken time off of work for the repairs to be completed but the contractors you sent were very late and didn't finish the whole job. We just want our house fixed the way it should have been when we moved in earlier this year. " This is just one piece of a ridiculous string of emails. This is by far the worst company I've ever dealt with and it's only getting worse. I'm now ok without a porch light if it means I don't have to deal with these people. read more

Terrible company. Always get a Agent to represent you. They did not have the hour ready for me to move in . No stove/ Heater and air conditioner/ metal electric gate (4 dogs got out and never saw them again). So many times they bullied, lied that this year has been a nightmare. The house had mold when I moved here and they still insist I wash it off like they did. Again be very careful before you sign anything anything that say get it in writing because the lie. read more

I own my own appliance repair company called Angelic Appliance Repair and Ranch and Sea Property management are one of the north county property management companies that have been using my service for the last 3 years. I generally deal with Mackenzie from the maintenance department on a regular basis. Mackenzie is very professional, attentive, friendly and stays on top of every repair request she sends me. I have dealt with alot of Ranch and Sea tenants since 2015 while fixing their broken appliances. Ranch and Sea tenants are always complimentary of their management company and their staff. I always hear what a top notch company this is and how they always take care of all their concerns quickly and efficiently and always use top quality companies for any repairs. read more

Kim is amazing. 5 stars doesnt do her justice. She deserves extra credit stars. She is proffesional and personable. Nobody is better. My fiancee and i couldn't have been happier. God bless you and your family. Kim thanks again for everything. read more

"Woohooo as good as it gets" is spot on when it comes to working with Kim at Ranch and Sea. I am shocked at some of the bad reviews and can only surmise it was with staff that is no longer with the company. During the first two months of working with R and S they had staff turnover. We have been renting with Ranch and Sea for 6 years and the worst part about buying a home is losing Kim! She has been my angel for years- from quickly assisting during a sewer explosion to replacing faulty equipment immediately. Her customer service is so exceptional she actually recognizes my voice if she happens to pick up the phone instead of the receptionist. We love the online paying feature and it is nice to have the ability to request maintenance online since problems creep exist outside business hours. For example, our garbage disposal stopped working while I was doing dishes at night. I placed a service request that evening and already had a technician calling to schedule an appt the following morning. I really can't recommend Kim enough. If you are lucky enough to work with her your rental experience will be fantastic! read more

Ranch & Sea has been the property manager for my unit for over 5 years now, and they have, especially recently, been great about handling any problem I've had. Denise and Kim are an outstanding team. They have taken care of any issues I've had--an emergency busted water pipe, worn-out kitchen appliances, a broken doorknob--and have done it professionally and quickly, sometimes even within mere hours of the request. The R&S team has always been on top of things for me. I definitely recommend them as friendly, reliable managers! read more

Just moved in and everything had been so easy. Everything is done online. Application,to signing the lease and paying the deposit. The move in walk through was quick too. So far so good. Will update my review in 3 months. read more

They are attentive and handle matters quickly. Been with Ranch and Sea for many years!

Ranch and sea is a company that cares about there tenants, I've been with them a little over a year and in that time frame If ever needed anything they were there to fix repair or replace it And the sense of urgency is what I truly appreciate thank you ranch and sea for caring.. read more

Absolute worst experience I have ever had working with a property management company. Period. Carol was my contact and she never spoke to me on the phone except for 25 days after I moved out when I called and threatened about going to court for still not receiving my deposit back. Every time I called and spoke to the front desk they directed me to send an email to which I never received a response. I only received approximately 25% of my deposit back after keeping the house in good order with a $900, non-itemized cleaning bill. I am an active duty service member and I felt disrespected working with this company. read more

Ranch and Sea are great to work with. Kim, in particular, stands out for her communicative style and ability to resolve issues in a timely and effective manner. Keep up the good work! read more

I work with Kim Robertson on a regular basis. She manages units in Homeowner Association's I manage. She is easy to work with, very prompt in returning my calls or emails. I know if I report a problem to her with one of her tenants she will address that problem with her tenant immediately to rectify the issue. I would and have recommended Kim and Ranch and Sea to owners who ask if I know a good person to manage their rental(s). I have only had positive experiences working with Kim. Danielle M. read more

These people are jerks. I called to check out an apartment I saw online and they told me it was unavailable as there were people filling out the application. So I left a number just in case. And two days later they contact me and left a message. I called back and then they said to come and check it out the next day. So me and my wife left work early excited to check it out. No one showed up. No one called. And when I called to see if anyone was coming they told me that the showing is canceled and it's rented out. And acted like they never heard from. Not cool. Would stray from ever dealing with these people. SCAM read more

Recently worked with Kim on a rental. She was so easy to work with and I am thankful for her efficiency, honesty, and professionalism. She follows through and has a pleasant manner. What a winning combo!! read more

Do not rent a house from these people..I put in a application a few weeks ago and everything checked out. I have years of extent rental history and income. we was all set to move on the 15th but Kim just needed to get the final approval from the owner and do the manny repairs needed done She has blown me off for days . I have call her and left messages for her to see if we where all set to move. She told me she has emailed me to tell me we didn't get the property..I don't think so!!!!.I am so glad I didn't go with this company. Poor customer service!!!!!! read more

Is it possible to give 6 stars? This company is hands down the absolute BEST property management company I have EVER dealt with. Specifically, Mackenzie Lucks. I swear I feel like I can't live without this woman in our lives. Constantly in communication, trouble shooting, dealing with claims, friendly, and most importantly, genuinely cares about us! The only downside is that I can't clone her and have her handle all of our properties across the US! Thank you for everything R&S and Mackenzie! read more

Ranch and & Sea Management have been a really great company to rent with. Every time I have an issue they have taken care of it or directed me to where to go. read more

I would give this team 0 stars if I could... what a waste of time and energy working with them. While they were "working" on verifying our information, they rented the place out from under us... keep in mind this was after providing them EVERYTHING they asked for (and there is a lot of it) and being told that we were "number 1" on the list of people applying for this property. Their team has horrible communication skills and requires a lot of baby sitting when it comes to confirmation on the information you are asked to provide. This team lacks professionalism and integrity, plain and simple. I would highly recommend taking your business elsewhere. read more

I have had nothing but positive experiences when dealing with my maintenance requests. Leah is incredibly efficient and the turn around time for my requests/repairs has been amazing. Every technician that has come to my residence has been extremely professional and has completed the work in a timely manner. Thankfully, no complaints here! read more

I have had to deal with numerous Management Companies since 1999. So far, this is the best and most responsive one I have dealt with. Kim has always returned my calls promptly and has taken care of business in a professional expedient manner. The only reason not a full 5 rating is because I believe their weekend/fill-in folks could use more telephone training. read more

Denise Dibisch is the best property manager I have ever used. Friendly, efficient and professional, she got my property cleaned, serviced and rented within one month. That is a huge achievement in December, which is a notoriously bad time to try to rent your property. Highly recommend! read more

Nicole frazier has found us a wonderful condo and she is very professional. I recommend her to anybody looking for a place.

After 20+ years of successfully managing my own rental, I decided I wanted to try a property management company. My first experience was horrible. I swore never again. Then this past August I decided to try again and contracted with Nicole Frazier at Ranch and Sea to find a tenant for my rental. Nicole was a prayer answered! She was very professional, knowledgeable, worked hard for me and kept me informed almost daily on potential prospects through texts or phone calls. Nicole sincerely listened to my concerns and was so easy to do business with. When she said she'd do something, she did it. She found me a qualified tenant within two weeks of listing my property for rent. I would highly recommend Nicole Frazier for your rental property management! read more

Renters BEWARE! At first this company seems very friendly and professional. Then after you move in, they are difficult to reach if any work needs to be done. We referred to them as "Wait & See" not "Ranch & Sea". However the really sad news is if you are planning to rent from them be prepared to lose your security deposit and much more $$$. You may take meticulous care of the property, always pay your rent on time, and still be in this situation as I've been told by a former manager it's planned in advance... For example they may install the cheapest carpet they can find, which will permanently stain if you breath on it, then charge you for new carpeting when you vacate. read more

In the year that I have rented from this company, I have had 3 seperate property managers. Each one worse then the other. It was like pulling teeth just trying to get ahold of someone. I could only leave a message and don't even think about expecting a return call for at least 5 days! The month I moved out, I paid a pro-rated amount for the month seeing as I was moving half way through, on the 8th I realized my rent check hadn't been cashed yet, I called to see why and when I got to my manager she told me she was "just talking about that." She then proceeded to ask me why it was prorated. I informed her that it was because that was the date I was moving out. Shouldn't she have this information since I had handed her my 30 day notice the month before? I am so SICK of this company! SOOOO happy that I am moving on! My dishwasher broke, it took them a WEEK to get someone out to even look at it. They are unprofessional and not intelligent. I will never rent from them again, or use them to rent out my property! read more

Denise is very professional. She helped us find a great family for our rental home. She handled everything from the advertising, showings and procuring the lease documents. Great service! read more

When I moved in to my apartment, ERA acknowledged that it required more work after the last tenants had moved out: Fix a broken window, stained carpet, missing shutters, missing toilet paper holder, missing light bulbs. On move out, they insisted that I pay for the things that had not been fixed or replaced after the last tenants. I was also promised and had in my contract two parking spaces. I found out from my neighbors that that was not true. ERA lied and did not make ammends for only providing one parking space and not what was in the contract. The attitude from this company is that the tenants should just suck it up and pay. I will never do business with this company again. read more