This Lil guy waiting to be seen. I've taken all of our fur babies to this Hospital for everything &…read morehave no complaints. The facility is clean & the staff is caring

Exceptional service. We called several vets for emergency euthanasia and this was the only vet that…read moreagreed to take us at the end of the work day. The doctors and staff were compassionate, helpful and attentive during the entire procedure, bringing us water, tissues, a soft cozy blanket for our fur baby, and even left their personal cell phones in the room with their flash lights on for us when the power went out mid procedure. They were not pushy and allowed us to take our time saying our goodbyes. Thank you to all of the staff for making this difficult situation as comfortable for us as possible. We appreciate you

Although our regular vet is down in Lake Elsinore, when the time came to put my lab down they were…read moremore than happy to accommodate us. The kindness and compassion they gave was as if I'd been going there forever. It made a very sad morning a little bit easier.

I never imagined I would be screamed at by veterinary staff -- but that's exactly what happened…read morehere. I'm sharing this because I wish someone had warned me. If you have a service animal, a medically necessary animal, or anything time-sensitive... please read this. My family spent seven months preparing our service dog -- a $35,000 trained medical assistance animal -- for international travel. We've traveled with him to 16 countries using USDA-certified vets with zero issues. We trusted All Paws Riverside Animal Hospital with the Japan and Hawai'i processes. We followed every instruction. We completed every blood draw, titer test, appointment, and document. We spent thousands of dollars. And then everything fell apart. Behind the scenes, things were not what they seemed. The Japan certificate was submitted incorrectly and rejected by USDA. The office had all paperwork and deadlines months in advance. The Hawai'i certificate required multiple corrections because staff, not the veterinarian whose license was used, were filling out legal sections. We were asked for information the veterinarian should have been responsible for. Worst part? We learned by accident -- not from the office -- that the Japan certificate had been rejected. And only afterward were we told the veterinarian responsible had actually been on medical leave during the process. That meant: No qualified oversight. No chance to fix errors in time. And months of preparation became useless overnight. It got worse when we tried to get answers. When we came into the office to understand what happened, the situation escalated in a way I never expected. In my experience, the office manager, Jeri, raised her voice at me and spoke in a way that felt aggressive and completely unprofessional. I left in tears -- shaken, embarrassed, and without answers. I have never been screamed at in a veterinary setting in my life. It added trauma to an already devastating situation. Then--silence. When we later requested a refund for services that were never successfully completed, the office stopped responding. Eventually, they terminated care for our entire family of pets instead of addressing what happened. No accountability. No ownership. No attempt to make it right. Why I'm writing this. I'm not sharing this out of anger. I'm sharing it because someone else will trust this office the way we did -- with their pet's health, their money, and their family's well-being. If your animal's medical, behavioral, or travel needs require accuracy and oversight, please choose a clinic that takes those responsibilities seriously. I wish someone had warned us. No family -- and no service animal -- should ever go through this.

Simple, caring, honest care. Nothing fancy or commercialized. Fees are not crazy!! Vets & techs…read moreare efficient & down to earth. No fancy oversell ever. We were given great care during our 15 years with them We are living in Montana now & yet to find a comperable clinic. We miss their care!

I took my puppies here for a wellness check and was charged $100.00 dollars just to see them. They…read moreare 8 weeks old. The lady told me because I have been there in the past my puppies didn't qualify for a free wellness check which I thought was totally stupid. Then they wanted to charge me an additional $273.00 for vaccine shots which is ridiculous. Now I see why there are so many animals unvaccinated and why so many animal shelters can't get rid of dogs and cats.

I don't even know where to begin in expressing my gratitude to Moreno Valley Animal Hospital, and…read moreespecially Alex. When my puppy was diagnosed with parvo, I was completely heartbroken. I thought I was going to lose him, and I felt like the little bit of joy I had left in my life was slipping away. But this hospital gave me something I'll never forget -- hope. From the very first moment, they treated my puppy with such care and dedication, and they treated me with compassion, kindness, and understanding. They didn't just see a sick puppy; they saw how much he meant to me, and they fought for him as if he were their own. This past year has been difficult for me -- I lost my mom, I've struggled with depression and health challenges -- and in the middle of all that, I found people here who reminded me that true goodness and humanity still exist. Alex, in particular, showed me patience and kindness that went beyond medicine. It touched me deeply and reminded me that I wasn't alone in this. Because of them, my puppy is still here with me. He's recovering, finding his strength, and showing me every day how resilient love can be. I will carry the gratitude I feel for Moreno Valley Animal Hospital with me for the rest of my life. They didn't just save my puppy -- they gave me back hope. If you are looking for a place that truly cares about pets and the families who love them, this is where you'll find it. With love : BEAN

Totally rip off please stay away from this place I wanted to put 0 stars but yelp doesn't let me,…read moreI took my dog at 11:45 am appointment on 11/24/25 to get two vaccines (usually takes 20 min the process ) time start running at 12:15 and they still skipped my dog passing people who arrives after me so I asked what's going on and they told me my dog was next so I wait another 30 min so finally pass me to a room where I wait another 20 min alone by that time my dog was so anxious and me as well and then a "doctor"came and starts talking random stuff with me not related with my dog so inside of me I was like please just put the shots, and after 20 min he said ok the doctor is coming by that time I was super upset and took another 20 min to finally the real doctor come and put two shots in less than a minute, this is ridiculous but you know thing and bad days happen so I pay and didn't even check the invoice. This morning checked the invoice and they charged me an additional 50 dollars for consultation/examination, I called them to ask why they charged and the lady told me was because doctor check my dogs heart, hears blah blah, I told her it was a lie because I was there with my dog and the doctor didn't even touch my dog and she don't even know what to respond she only said super rude " well unfortunately they charge you and we cannot do anything about it. Really???? They totally scammers and unprofessional people. Please stay away from this place totally disappointed one more thing the dispatcher she's super rude and has the worst customer service, she's been working in that place for years I don't know her name but she looks young and all the time is rude

I accompanied my aunt to the visit for her elderly sick dog. The condition was ambiguous and tests…read morewere required for diagnosis. The vets were measured in the tests they ordered, knowing that my 89-year-old aunt was on a fixed income. They had a plan, x-ray 1st, which told us a bit more, then bloodwork. The shining star of this clinic is Eileen, 16 year veteran vet tech. before sending out the blood sample ($300) she did a quick blood sugar test and analyzed the blood viaually. She came to the waiting room to let us know that the dogs blood sugar was so high their machine could not register it. She indicated that we could take the dog home, but survival was unlikely, without serious medical intervention, in the hospital ($3,000). After that, we could address the kidney and liver issues. We did not ask for a urine analysis. She did it because her years of experience told her that it would be a wise move. At that point, we discussed the reality of euthanasia. Why does this matter? Because any other vet would have sent out the blood work, then we would have gone back the next day to discuss it. They did not charge us for the blood draw or urine analysis, which enabled my aunt to pay for private cremation. They stayed an hour past closing to complete the procedure. This clinic is NOT greedy. Instead, they are truly caregivers. Thank you Eileen. You are worth your weight in GOLD.

NEVER GO HERE. Absolute cash grab. They do not care about your pet!!!!!!…read moreThey gave us * False hope * Thousands in charges (2k) * A dying dog left suffering * A rushed search for another hospital * And still lost a beloved family member We came in about two weeks ago because our dog appeared to have food poisoning. The staff recommended a long list of treatments, and because this dog was family to us, we agreed to everything they suggested if it meant he had a chance to recover. Before approving nearly $2,000 worth of treatment, I repeatedly asked the veterinarian (a Hispanic male vet) what the chances were that our dog would survive with these treatments. Instead of being honest or transparent, he avoided the question every single time and refused to give any realistic expectations. They told us to come back at closing because our dog "needed extra treatment hours." We came back at 5 PM exactly as instructed. Then they pushed it again and told us to return at 7 PM because the "extra hours would really help." Naturally, we believed them. We thought our dog was improving. He wasn't. When we returned at 7 PM, the vet casually informed us that none of the treatments had worked and that we now needed to rush our dying dog to an emergency hospital to be euthanized because THEY were closing. So after wasting our entire day, draining us emotionally and financially, they suddenly decided there was nothing more they could do -- yet somehow couldn't tell us that earlier? They couldn't even provide humane end-of-life care for a suffering animal in their own clinic. To make matters worse, while my family was devastated and trying to process losing our dog, they still slipped random charges onto the bill, including a flea and tick collar that had absolutely nothing to do with the reason we came in. This place is disgusting. Completely unprofessional, dishonest, and emotionally manipulative. I would never trust them with another animal, and I genuinely hope nobody else has to experience what we went through.

This vet clinic is one of the best I've been too! The staff here is friendly and everyone is…read moreworking hard to provide the best service! Prices are reasonable as well (:

Frankly that guy was kind of a D! New here with a senior dog…read morewho's had allergies and skin issues always! I know every med and remedy at this point and just want my dog comfortable! This guy didn't want to hear anything I had to say or take into consideration my personal experience with my own dog. He was dismissive, grouchy and unkind. The girls in front were Patient and sweet

Nice vet clinic somewhat hidden off Van Buren. I wish I knew of it sooner. I have the…read moreresponsibility to get three rabbits taken care of and I was sent to a place in Norco, let's just say I feel like I found a much better place, closer to home and moderately priced compared to the other place. Nice large waiting room, didn't wait for too long. Got problem handled and was surprised that it was almost half the cost of my last vet visit with the bunnies

Headline: Life-Threatening Negligence and Fraudulent Charting - Do Not Trust This Clinic…read more​I am writing this as a medical professional who had to perform my own clinical audit to save my dog from this office's incompetence. My dog, Twinkie, was failed by Dr. Mean and her staff on multiple levels: ​1. Fraudulent Documentation & Lack of Physical Exam: The records claim Dr. Mean performed a heart exam on Twinkie. This is a blatant lie; she never even touched my dog. Furthermore, a covering vet performed a suture removal but failed to document any of the clinical concerns we raised. Vitals that were taken by a tech on an intake form were never entered into the formal medical record. ​2. Misdiagnosis & Dangerous Over-Medication: Despite Twinkie showing clear signs of anaphylaxis right in front of the staff, they "shrugged it off" and insisted she was having syncope (fainting) due to heart failure. Without proper diagnostics, they jumped straight to a heavy cocktail of Enalapril and Vetmedin and Furosemide. ​3. Intentional Withholding of Records: I believe this office intentionally stalled sending my records to the cardiologist. Once they realized a specialist would be reviewing their "work," they likely realized they had jumped the gun. Because they failed to provide the records, I had to act as my own investigator. ​4. The Proof is in the Recovery: After connecting the dots myself, I realized the Enalapril was dropping her blood pressure below baseline and the Furosemide was dangerously dehydrating her. I made the clinical decision to stop the medications. Within 24 hours of being off their "treatment," Twinkie was back to her old self--active and barking. A subsequent exam by a different, competent veterinarian confirmed she is healthy, her heart is fine, and she never needed the medication. ​Final Word: If I hadn't used my own medical background to challenge their narrative, their "treatment" for a non-existent heart condition would have killed my dog. Their clinical notes are vague, their charting is dishonest, and their diagnostic skills are non-existent. Go elsewhere.

Dr.B ,Dr H and rest of staff truly love animals and understand how to do things right.Rather than…read morerecommending an expensive surgery they admitted my Sandy O a few day stay in hospital to treat male cat U.T.I...(Very dangerous condition).Grateful understated,Pets Place now has a lifelong customer. Special shout out to young man Technician for his professional character, regards,Chad O..Ps,proper diet( non ash) goes a looong way

This was my dog's first vet visit, so I was definitely a little nervous going in, but Dr. Hodgeson…read morewas wonderful. My little one was very anxious at first and he did a great job helping put her at ease and making the experience feel much less stressful. The appointment itself was very thorough and everyone took the time to explain everything clearly without making me feel rushed. The entire staff was incredibly friendly and welcoming from the moment we walked in. The office is also immaculate and very well kept, which immediately made a great impression. Another huge plus was how easy it was to get an appointment. I called midweek and was able to get a Saturday appointment, which is extremely convenient for those of us who can't typically make weekday visits work. Overall, a really positive experience and I'm very glad we chose this office