If looking for caring staff this place is it. Had to put my furry companion of many years down…read more They were carrying and allowed me time with her until I was ready to let her go. The staff and Dr explains the whole process and were amazing. Thank you so much.

Disappointing experience. I understand appointments are not always exact timing. But sitting and…read morewaiting for over an hour past the appointment time is a bit frustrating. I feel like they could have at least called ahead and let us know they are running behind. Also, after arriving back home I noticed they cut her nails without us knowing and one is cut too short causing my cat to bleed...

Although our regular vet is down in Lake Elsinore, when the time came to put my lab down they were…read moremore than happy to accommodate us. The kindness and compassion they gave was as if I'd been going there forever. It made a very sad morning a little bit easier.

I never imagined I would be screamed at by veterinary staff -- but that's exactly what happened…read morehere. I'm sharing this because I wish someone had warned me. If you have a service animal, a medically necessary animal, or anything time-sensitive... please read this. My family spent seven months preparing our service dog -- a $35,000 trained medical assistance animal -- for international travel. We've traveled with him to 16 countries using USDA-certified vets with zero issues. We trusted All Paws Riverside Animal Hospital with the Japan and Hawai'i processes. We followed every instruction. We completed every blood draw, titer test, appointment, and document. We spent thousands of dollars. And then everything fell apart. Behind the scenes, things were not what they seemed. The Japan certificate was submitted incorrectly and rejected by USDA. The office had all paperwork and deadlines months in advance. The Hawai'i certificate required multiple corrections because staff, not the veterinarian whose license was used, were filling out legal sections. We were asked for information the veterinarian should have been responsible for. Worst part? We learned by accident -- not from the office -- that the Japan certificate had been rejected. And only afterward were we told the veterinarian responsible had actually been on medical leave during the process. That meant: No qualified oversight. No chance to fix errors in time. And months of preparation became useless overnight. It got worse when we tried to get answers. When we came into the office to understand what happened, the situation escalated in a way I never expected. In my experience, the office manager, Jeri, raised her voice at me and spoke in a way that felt aggressive and completely unprofessional. I left in tears -- shaken, embarrassed, and without answers. I have never been screamed at in a veterinary setting in my life. It added trauma to an already devastating situation. Then--silence. When we later requested a refund for services that were never successfully completed, the office stopped responding. Eventually, they terminated care for our entire family of pets instead of addressing what happened. No accountability. No ownership. No attempt to make it right. Why I'm writing this. I'm not sharing this out of anger. I'm sharing it because someone else will trust this office the way we did -- with their pet's health, their money, and their family's well-being. If your animal's medical, behavioral, or travel needs require accuracy and oversight, please choose a clinic that takes those responsibilities seriously. I wish someone had warned us. No family -- and no service animal -- should ever go through this.

Simple, caring, honest care. Nothing fancy or commercialized. Fees are not crazy!! Vets & techs…read moreare efficient & down to earth. No fancy oversell ever. We were given great care during our 15 years with them We are living in Montana now & yet to find a comperable clinic. We miss their care!

I called this morning and was able to get a cancellation appointment for my dog at 11:20 AM. I…read morearrived early at 11:00 AM and was told we would be roomed soon. Around 11:30, staff told me we should be seen and out by noon. By 11:50, I noticed other dogs being taken in before mine, and I still hadn't been called back. Eventually, I was told I could either reschedule or leave my dog there, which I was not comfortable doin AT ALL!!! I understand unexpected delays can happen, especially at a veterinary clinic, but I felt my time was not respected. I even took time off work for this appointment, only to end up not being accommodated properly. I'm sharing my experience so others know to expect possible long wait times and delays, even with a scheduled appointment.

I don't even know where to begin in expressing my gratitude to Moreno Valley Animal Hospital, and…read moreespecially Alex. When my puppy was diagnosed with parvo, I was completely heartbroken. I thought I was going to lose him, and I felt like the little bit of joy I had left in my life was slipping away. But this hospital gave me something I'll never forget -- hope. From the very first moment, they treated my puppy with such care and dedication, and they treated me with compassion, kindness, and understanding. They didn't just see a sick puppy; they saw how much he meant to me, and they fought for him as if he were their own. This past year has been difficult for me -- I lost my mom, I've struggled with depression and health challenges -- and in the middle of all that, I found people here who reminded me that true goodness and humanity still exist. Alex, in particular, showed me patience and kindness that went beyond medicine. It touched me deeply and reminded me that I wasn't alone in this. Because of them, my puppy is still here with me. He's recovering, finding his strength, and showing me every day how resilient love can be. I will carry the gratitude I feel for Moreno Valley Animal Hospital with me for the rest of my life. They didn't just save my puppy -- they gave me back hope. If you are looking for a place that truly cares about pets and the families who love them, this is where you'll find it. With love : BEAN

Totally rip off please stay away from this place I wanted to put 0 stars but yelp doesn't let me,…read moreI took my dog at 11:45 am appointment on 11/24/25 to get two vaccines (usually takes 20 min the process ) time start running at 12:15 and they still skipped my dog passing people who arrives after me so I asked what's going on and they told me my dog was next so I wait another 30 min so finally pass me to a room where I wait another 20 min alone by that time my dog was so anxious and me as well and then a "doctor"came and starts talking random stuff with me not related with my dog so inside of me I was like please just put the shots, and after 20 min he said ok the doctor is coming by that time I was super upset and took another 20 min to finally the real doctor come and put two shots in less than a minute, this is ridiculous but you know thing and bad days happen so I pay and didn't even check the invoice. This morning checked the invoice and they charged me an additional 50 dollars for consultation/examination, I called them to ask why they charged and the lady told me was because doctor check my dogs heart, hears blah blah, I told her it was a lie because I was there with my dog and the doctor didn't even touch my dog and she don't even know what to respond she only said super rude " well unfortunately they charge you and we cannot do anything about it. Really???? They totally scammers and unprofessional people. Please stay away from this place totally disappointed one more thing the dispatcher she's super rude and has the worst customer service, she's been working in that place for years I don't know her name but she looks young and all the time is rude

I accompanied my aunt to the visit for her elderly sick dog. The condition was ambiguous and tests…read morewere required for diagnosis. The vets were measured in the tests they ordered, knowing that my 89-year-old aunt was on a fixed income. They had a plan, x-ray 1st, which told us a bit more, then bloodwork. The shining star of this clinic is Eileen, 16 year veteran vet tech. before sending out the blood sample ($300) she did a quick blood sugar test and analyzed the blood viaually. She came to the waiting room to let us know that the dogs blood sugar was so high their machine could not register it. She indicated that we could take the dog home, but survival was unlikely, without serious medical intervention, in the hospital ($3,000). After that, we could address the kidney and liver issues. We did not ask for a urine analysis. She did it because her years of experience told her that it would be a wise move. At that point, we discussed the reality of euthanasia. Why does this matter? Because any other vet would have sent out the blood work, then we would have gone back the next day to discuss it. They did not charge us for the blood draw or urine analysis, which enabled my aunt to pay for private cremation. They stayed an hour past closing to complete the procedure. This clinic is NOT greedy. Instead, they are truly caregivers. Thank you Eileen. You are worth your weight in GOLD.

NEVER GO HERE. Absolute cash grab. They do not care about your pet!!!!!!…read moreThey gave us * False hope * Thousands in charges (2k) * A dying dog left suffering * A rushed search for another hospital * And still lost a beloved family member We came in about two weeks ago because our dog appeared to have food poisoning. The staff recommended a long list of treatments, and because this dog was family to us, we agreed to everything they suggested if it meant he had a chance to recover. Before approving nearly $2,000 worth of treatment, I repeatedly asked the veterinarian (a Hispanic male vet) what the chances were that our dog would survive with these treatments. Instead of being honest or transparent, he avoided the question every single time and refused to give any realistic expectations. They told us to come back at closing because our dog "needed extra treatment hours." We came back at 5 PM exactly as instructed. Then they pushed it again and told us to return at 7 PM because the "extra hours would really help." Naturally, we believed them. We thought our dog was improving. He wasn't. When we returned at 7 PM, the vet casually informed us that none of the treatments had worked and that we now needed to rush our dying dog to an emergency hospital to be euthanized because THEY were closing. So after wasting our entire day, draining us emotionally and financially, they suddenly decided there was nothing more they could do -- yet somehow couldn't tell us that earlier? They couldn't even provide humane end-of-life care for a suffering animal in their own clinic. To make matters worse, while my family was devastated and trying to process losing our dog, they still slipped random charges onto the bill, including a flea and tick collar that had absolutely nothing to do with the reason we came in. This place is disgusting. Completely unprofessional, dishonest, and emotionally manipulative. I would never trust them with another animal, and I genuinely hope nobody else has to experience what we went through.

This vet clinic is one of the best I've been too! The staff here is friendly and everyone is…read moreworking hard to provide the best service! Prices are reasonable as well (:

I had an extremely upsetting experience at this clinic. The vet was insensitive, dismissive, and…read morefrankly rude throughout the entire visit. When I declined a referral to a neurologist for my 7-month-old cat whosuddenly was unable to walk, the vet casually suggested that putting her down was the alternative-- he mentioned this option with complete disregard for my feelings and my pet's well-being. How are those the only two options? He didn't even touch or exam my cat. I asked if bloodwork could be done first since my cat had no injuries, but the vet refused and insisted on x-rays. Even after the x-rays came back normal, the vet doubled down, saying either I go to a specialist or put my cat down. I had to fight for what I believed was another option, and only then did he reluctantly agree to do bloodwork and suggest medication to help with possible inflammation. This should have been discussed from the start, not treated like an afterthought. The most frustrating part? After five days and a visit with a different vet, my cat is now taking steps and on the road to recovery--proving that there were other options all along. Pet owners deserve care, empathy, and clear explanations--not ultimatums. Based on this experience, I would never recommend this clinic.

Took my husky mix who hadn't been to a full clinic before for the first time and had a great…read moreexperience! Loved that they accommodated him by letting us check in and then sit in the car and called us when it was our turn. Was hesitant my dog would be reactive to other dogs but he did quite well and the staff was friendly and helpful. Was in and out pretty quickly as well. Definitely recommend

Headline: Life-Threatening Negligence and Fraudulent Charting - Do Not Trust This Clinic…read more​I am writing this as a medical professional who had to perform my own clinical audit to save my dog from this office's incompetence. My dog, Twinkie, was failed by Dr. Mean and her staff on multiple levels: ​1. Fraudulent Documentation & Lack of Physical Exam: The records claim Dr. Mean performed a heart exam on Twinkie. This is a blatant lie; she never even touched my dog. Furthermore, a covering vet performed a suture removal but failed to document any of the clinical concerns we raised. Vitals that were taken by a tech on an intake form were never entered into the formal medical record. ​2. Misdiagnosis & Dangerous Over-Medication: Despite Twinkie showing clear signs of anaphylaxis right in front of the staff, they "shrugged it off" and insisted she was having syncope (fainting) due to heart failure. Without proper diagnostics, they jumped straight to a heavy cocktail of Enalapril and Vetmedin and Furosemide. ​3. Intentional Withholding of Records: I believe this office intentionally stalled sending my records to the cardiologist. Once they realized a specialist would be reviewing their "work," they likely realized they had jumped the gun. Because they failed to provide the records, I had to act as my own investigator. ​4. The Proof is in the Recovery: After connecting the dots myself, I realized the Enalapril was dropping her blood pressure below baseline and the Furosemide was dangerously dehydrating her. I made the clinical decision to stop the medications. Within 24 hours of being off their "treatment," Twinkie was back to her old self--active and barking. A subsequent exam by a different, competent veterinarian confirmed she is healthy, her heart is fine, and she never needed the medication. ​Final Word: If I hadn't used my own medical background to challenge their narrative, their "treatment" for a non-existent heart condition would have killed my dog. Their clinical notes are vague, their charting is dishonest, and their diagnostic skills are non-existent. Go elsewhere.

Dr.B ,Dr H and rest of staff truly love animals and understand how to do things right.Rather than…read morerecommending an expensive surgery they admitted my Sandy O a few day stay in hospital to treat male cat U.T.I...(Very dangerous condition).Grateful understated,Pets Place now has a lifelong customer. Special shout out to young man Technician for his professional character, regards,Chad O..Ps,proper diet( non ash) goes a looong way

This was my dog's first vet visit, so I was definitely a little nervous going in, but Dr. Hodgeson…read morewas wonderful. My little one was very anxious at first and he did a great job helping put her at ease and making the experience feel much less stressful. The appointment itself was very thorough and everyone took the time to explain everything clearly without making me feel rushed. The entire staff was incredibly friendly and welcoming from the moment we walked in. The office is also immaculate and very well kept, which immediately made a great impression. Another huge plus was how easy it was to get an appointment. I called midweek and was able to get a Saturday appointment, which is extremely convenient for those of us who can't typically make weekday visits work. Overall, a really positive experience and I'm very glad we chose this office