Nice vet clinic somewhat hidden off Van Buren. I wish I knew of it sooner. I have the responsibility to get three rabbits taken care of and I was sent to a place in Norco, let's just say I feel like I found a much better place, closer to home and moderately priced compared to the other place. Nice large waiting room, didn't wait for too long. Got problem handled and was surprised that it was almost half the cost of my last vet visit with the bunnies read more

Headline: Life-Threatening Negligence and Fraudulent Charting - Do Not Trust This Clinic ​I am writing this as a medical professional who had to perform my own clinical audit to save my dog from this office's incompetence. My dog, Twinkie, was failed by Dr. Mean and her staff on multiple levels: ​1. Fraudulent Documentation & Lack of Physical Exam: The records claim Dr. Mean performed a heart exam on Twinkie. This is a blatant lie; she never even touched my dog. Furthermore, a covering vet performed a suture removal but failed to document any of the clinical concerns we raised. Vitals that were taken by a tech on an intake form were never entered into the formal medical record. ​2. Misdiagnosis & Dangerous Over-Medication: Despite Twinkie showing clear signs of anaphylaxis right in front of the staff, they "shrugged it off" and insisted she was having syncope (fainting) due to heart failure. Without proper diagnostics, they jumped straight to a heavy cocktail of Enalapril and Vetmedin and Furosemide. ​3. Intentional Withholding of Records: I believe this office intentionally stalled sending my records to the cardiologist. Once they realized a specialist would be reviewing their "work," they likely realized they had jumped the gun. Because they failed to provide the records, I had to act as my own investigator. ​4. The Proof is in the Recovery: After connecting the dots myself, I realized the Enalapril was dropping her blood pressure below baseline and the Furosemide was dangerously dehydrating her. I made the clinical decision to stop the medications. Within 24 hours of being off their "treatment," Twinkie was back to her old self--active and barking. A subsequent exam by a different, competent veterinarian confirmed she is healthy, her heart is fine, and she never needed the medication. ​Final Word: If I hadn't used my own medical background to challenge their narrative, their "treatment" for a non-existent heart condition would have killed my dog. Their clinical notes are vague, their charting is dishonest, and their diagnostic skills are non-existent. Go elsewhere. read more

I brought my Bernese Mountain Dog to SoCal K9 Clinic and Dr Means for the first time and they provided fantastic care.The front desk staff was welcoming, and the waiting room is incredibly clean and calm. On my visit for a routine checkup, all the staff was wonderful. They took the time to answer all of my questions about without making me feel rushed. My dog loved her new vet; the techs here are so gentle and know exactly how to keep her at ease.I also really appreciate their transparent pricing--they will walk you through the costs before doing any treatments or vaccines. They treated my pet like family and always make sure I understand our treatment options and costs upfront. If you are looking for a trustworthy, compassionate vet for your furry family members, this is the place to go! Highly recommend! read more

Horrible and unethical. Have been asking for my sick cat's records for weeks now to be told each and every time that the doctor needs to approve them, something she refuses to do. When asked "why?!" Zero response. I'm taking it to the American Veterinary Board. She is breaking the law and couldn't care less. She is hurting an animal her vocation promises to help. Disgusting behavior, Mr. Means, just disgusting! read more

Brought my dog in for diarrhea.I was informed by Dr. #1 that he had obstruction in stomach and needed removal surgery. i was hysterical. next morning before surgery Dr. #2 called me and said nothing was on X-Ray anymore. They Cancelled surgery and gave other tests instead. No call back on an update so I went into the office to pick my dog up. They handed him to me with 5 prescriptions- with no confirmed testing to reflect his needs for the prescriptions. This threw me off. I am still waiting on my large prepaid bill to be corrected. Allow me to mention that they are sweet and caring towards animals.. but i'll never come back because $2,000 later and no answers. read more

SoCal K9 Clinic - Veterinarians Near Me - Riverside, California

For the price it's okay; but the time you'll spend waiting will ultimately charge you more. If you are okay with waiting over an hour after your scheduled appointment then this place is ideal. Customer service is awful considering the amount of time you'll spend waiting along with the poor quality of patient care. Not to mention that once you're finally placed in a room, you'll be sitting there for the same amount of time. Spent 6 hours over an eye scratch. This isn't just a one time poor experience, but something that frequents every single time I've come in. I think it's time I take my business elsewhere. read more

The wait time is ridiculous. I've gone 3 times for my pets vet visit and I always wait more than 2 hours. So ridiculous

If you have an appointment, expect to wait an hour before you're seen, and then hours in the waiting room with no word. Don't call on the phone because you'll be put on hold for 30 minutes and then hung up on. Took my dog for a broken nail and it ends up getting infected, then they just suggest the same treatment. Not a real vet they actually have no idea what they're doing. Apparently it takes an hour to pick up a prescription that was put in the day before. Insane overpricing. Rude staff. They're basically a frenchie breeding facility. Went to another vet and they gave them such a hard time when trying to get records sent over. Worst vet i've ever been to. read more

I am sad. I really like So Cal K9. Doctors are great and very knowledgeable, but I had a horrible experience with the staff member who gave my Rottweiler his shots. He was to shave the dogs neck too but was not able. Now, I understand precaution is needed as he is new to me as well. My new baby was adopted from Jurupa about 12 days ago. He has been great but is very protective. Anyway, the doctor looked at the dog sleeping in the exam room and said, "If he were mean he would not be sleeping right now. We will shave him, bath area and give medications. I am like cool OK. I waited for about 15 min but was getting cold in the room so I walked my new baby out front. A male, grey on sides, was immediately telling me. "I will do what I can do." "If he snaps at me, I will not be able to do it." Look I understand but he attitude was horrible and short. Ya know snappy. I told him he was making me nervous let alone the dog. Well needless to say he gave up quickly. So I said I can shave the dog. He set down the clippers and left the room. Another 10 min goes by, so I start to shave the dog. This guy enter the room and says. "Cease what you are doing, Turn off the clippers and hand them to me." Again, snappy. Not polite at all. So, I told him that I'd buy clippers and do it myself. So now time for the shots. He starts to direct me in how he wants the dog positioned. I had to have him repeat. This is what really what ended our relationship at SoCalk9. He slows down ,so slow, as if talking to a child, one word at a time, and says. I. said. turn. the. dog. rear. to. the. wall. Hold. him. I am sorry I am not a child. I told this guy that he is rude and it's all in the approach as to how one should speak to another person. He tells me, "I've been doing this for 29 years. I don't know but seems he is burned out. He did not even try to introduce himself to my dog. Just. bunch on man handling. read more

This staff is always so kind and patient. I've done walk in and appointment. Walk in can take some time but once I got into my appointment I completely understood. They are a lot of time and car with your pet and you. I've recommended them to several friends already! read more

Took my husky mix who hadn't been to a full clinic before for the first time and had a great experience! Loved that they accommodated him by letting us check in and then sit in the car and called us when it was our turn. Was hesitant my dog would be reactive to other dogs but he did quite well and the staff was friendly and helpful. Was in and out pretty quickly as well. Definitely recommend read more

Great people. My dog had a great time here. The people are so nice and they take really great care of your lil pups. read more

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They take way to long and are pricey. I suggest searching else where. A whole bunch of people came in with appointments and still had to wait hours. read more

The slowest Vet office EVER!!! Terrible parking. The Vets seem knowledgeable but don't go unless you want to be there for several hours, even with an appointment. And the exam rooms stink of urine. read more

We brought our two Xolo dogs for their year wellness check, to include microchip for both and rabies shot for one of them. As good stewards we scheduled an appointment for both to find out that they double and triple book. This practice is uncalled for and one that only places unnecessary stress upon our pets. I should have read the reviews to really make a conscious decision of how they run their business. Unfortunately they have lost a customer and I will make sure to tell those I know as well. read more

Had an appointment at 11:30. Still sitting here at 1:15. I understand that sometimes there are emergencies but that is not the case. They are just unorganized and overbooked. Will not be back. read more

My sister's dog didn't get pregnant even she did two TCIs breeding there. She was hoping to have the lady who has a very very long hair for her female's TCIs. She had a different lady for both TCIs. She told me that the lady took a so long to finish the TCI each time. It's was so dissatisfied. read more

Amazing vet and staff. Very compassionate and understanding. Went through many vets and clinics but none can compare to this vet.

Walk in c section today. Smooth as can be. Pups and Mom are amazing. Love the customer service! read more

SoCal K9 Clinic - Mom and pups recovering well from c section - Veterinarians Near Me - Riverside, California

probably one of the worst walk-in that I've ever been to about her puppy tee concerning that she might have giardia and after waiting nearly 4 hours, I was finally seen even though they insisted I should come in 1130 and I'd be seen much quicker, but honestly I could've just took her to an emergency vet but they wanted their money. So i'm waiting from 11:30 AM to about 3:30 PM I finally get into a room and we get everything discussed and x-rays, bloodwork was done with a Pavo and giardia test. This situation was so exhausting and unprofessional. i finally didn't get to walk out til 430-5pm. Thinking by the next day, they would give a call which they did not and had to reach out myself for them to tell me she is positive for giardia which can cause a whole epidemic and a household other animals so the neglecting of the rush on telling me is absolutely flabbergasting. After trying to discuss what options there would be, they said that they will not be prescribing panacur because nursing dogs cannot have it with little to no excuse besides, it will have a little adverse reactions with the puppies but it's a low possibility and denied helping with medication but happily took the $400 of an appointment after having me waiting for nearly the whole day just to be seen. My dog and her puppies were exhausted. We were starving and overall probably the worst experience ever for them telling you it was OK to come in for a walk in just to blow me off all day. The reception in front desk is really nice, but I don't trust the doctor and there's probably a reason why there's so many horrible reviews. read more

This was my first visit to this pet hospital, and it will definitely be my last. I would not recommend anyone to take their pets here. In my opinion, they are better suited to being breeders than calling themselves a pet hospital. Their examinations were purely superficial, and they failed to check anything I specifically asked them to look into. It's clear they only want to deal with healthy animals for breeding purposes and have no interest in actually caring for sick or injured pets. Their attitude was dismissive, and the care they provided felt careless and rushed. On top of that, they were extremely rough with my cat. While I don't know exactly what happened behind closed doors, my cat was visibly unhappy and distressed after the visit, which has never happened before. For anyone who truly loves their animals, I strongly urge you to avoid this place. This is not a facility where the well-being of pets is prioritized. read more

I love my new Vet! Dr. Means is awesome. She takes her time with us and explains everything. I appreciate her knowledge and trust that my little pooch is in good hands. Everyone in the office is really nice too. read more

Very first time here and let say it is been great, they do get busy here. The staff are very friendly and helpful

Ever since ownership is no longer under Manny, this clinic has been going downhill!!! Wait times have increased significantly and overall hospitality and care is just not the same. The vet techs and doctors seem to lack compassion for our animals. If you don't mind waiting 2-3 hours for your pet to be taken care of, I DO NOT recommend bringing your fur babies here! read more

I have been a great customer for several years. Unfortunately, my last few visits have been terrible. It does not take two or three weeks to train a new employee. If the computer goes down, you do not allow the line of people to grow outside the door, while four employees behind the reception desk are chatting and drinking iced drinks. Are they unable to think outside the box and do it manually? Do a list of people, get them into rooms with all the techs walking around doing nothing and get it fixed. Thank God Val emerged from the back employee room and got the line moving. She did in 5 minutes what four people could not figure out in an hour. Please give this woman a raise. You will start losing business if you keep hiring people incapable of doing their job. Please see if Val has some relatives and get some quality people at your office. read more

They were the most affordable euthanasia vet clinic I found available on the weekends, no appointment needed. They helped send my sweet Penny over the rainbow. If you're a first time client you do have to pay an extra $60 or $65 I can't remember for the vet to check them out first. Every other vet place asked for more money just to let you be with them when they went over the rainbow. This vet clinic did not do that. Both my husband and I were able to stay with her to the very end and then gave us as much time as we needed after. They do charge if you want to take them home or the ashes, I was not able to afford that so I opted out. I later on in the month found them to be a very affordable place to get my 13 year old Lhasa apso's nails trimmed after calling around, again no appointment needed. On the weekends it gets packed fyi. During the week I went on Thursday for the nail trim it was fast in and out under 30 minutes. The Vet I found to be very compassionate and caring. I felt like she really cares about what she does and her patients. The staff were very nice but the vet won me over. I definitely recommend this place. read more

SoCal K9 Clinic - Penny - Veterinarians Near Me - Riverside, California

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Thank you SoCal k9 for not only being very thorough when I came in with my sick cat but also being extremely compassionate when I found out he wasn't coming home. Staff,(front , techs, vet) were so gentle and overall amazing. So happy I chose them to get the care my angel needed. Thank you guys again read more

SoCal K9 Clinic - Veterinarians Near Me - Riverside, California

Came here after my dog injured her back leg and my vet was closed. Only went because of a fellow breeder recommendation. Although my first experience was a walk in and the vet (Dr Tran) was a pleasure, my second experience was less than delightful. Second visit was by appointment for an xray and leg recast.. waited over an hour past my appointment before dog even went back. Then the vet (Karen MEANs) was in fact a mean Karen. The worst bedside manner. Very rude and made me feel as though my ONLY option was surgery with an orthopedic specialist or amputation. After leaving in hysterics, took my dog home and got a second opinion. She healed with no issues. They seem to be incompetent in anything beyond reproductive services. Save yourself time and heartache and go to Butchko. read more

SoCal K9 Clinic - Said dog, several days after I was told that she would need surgery or leg amputation. - Veterinarians Near Me - Riverside, California

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Dr Means and her team are the best ! Best prices best care and fastest !! When others couldn't fix a health problem with one of my Frenchis she did. read more

Was on hold for about 30 mins then they hung up on me at 9am. Guess they don't know how to use caller ID and return my call. Great customer service read more

Great place! I love Dr. Means and the whole staff! Always greeted with a friendly smile! I recommend So Ca k9 clinic for any and all pets!

My dog had limping issues due to hip dysplasia or arthritis. Instead of getting x-rays he just got bloodwork done even though he is not sick. He was not vomiting or having diarrhea and is eating normally. Cost me more than $200 for the unnecessary bloodwork! read more

Took my two puppies for a doctor check up. I love this hospital. Everyone is really nice!! Dr Means told me my pups look healthy and great! They also did my female's C-section. Prices and very reasonable and attention and care is great every time I need them for my dogs. I recommend this hospital !!! read more

SoCal K9 Clinic - Mikey - Veterinarians Near Me - Riverside, California

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Took our French bulldog in today for her first PG testing. The staff was very nice and friendly and helpful. They were rather busy due to the clinic hours, but overall the weight wasn't too bad. It was exactly what they had estimated it to be. read more

I was trying to ignore the bad reviews and just give this place a chance ... but I should have went with the reviews. I checked in with a scheduled appointment at 12:30 my appointment was for 12:40. They called me back by 12:50... me and my pup stood in the room waiting for the doctor that never showed up :/ I asked what was going on around 1:45 and waited again..... my pup was crying and crying to leave and was just not happy with being in the exam room for a long period of time. By 2:00 I just got up and let the receptionist know I was leaving due to never being seen. I could hear all the other rooms getting seen and out really fast. Unfortunately We never got seen by the dr. I was really looking forward to bringing my pups here. All I was there for was a simple exam and a rabies shot. So this is why I put 1 star and wouldn't recommend this place. read more

SoCal K9 Clinic - My pup patiently waiting for nobody to ever show up. - Veterinarians Near Me - Riverside, California

I highly recommend So Cal K9 Clinic. They may not be fancy but they have an excellent staff that is caring and knowledgeable from their front desk to the technicians and veterinarians that attend to your pets. I have not found any practice that is able to address my needs as a (show and preservation) breeder in as professional and thorough a manner. They offer both TOSOH and Idexx progesterone and these have been timely and accurate. Their board certified theriogenologist, Dr. De Sousa is a delight to work with. I find her to be good at listening to her clients and committed to helping them achieve their breeding goals. I've never had more reliable sonograms performed anywhere. I like the fact that you can see them on either a walk-in basis or schedule an appointment. To top it off, they have reasonable prices and I've always found them to go out of their way to be helpful. read more

SoCal K9 Clinic - Briarcrest Cavaliers - Veterinarians Near Me - Riverside, California

Had another appointment and it was a much better experience. Granted, got there super early and got seen as a walk in early. Saw the Dr this time and she was nice. Staff was helpful. Wish I got the receptionists name but she was great and helpful, unlike the previous ones. Thanks for helping with my pets! I'll be back! read more

If I could give it 0 stars I would. I scheduled an appointment for 3pm and was not seen until over an hour later. I was put in a room and had my animal briefly examined by a vet technician, who assured me the veterinarian would "be right with me". That was false, I had to go check in with staff 3 different times to make sure they knew I was still there and still it felt like forever before a veterinarian came in(over an hour). Considering the only reason I went in is because I was concerned for my animals health, even going as far as to arrive 20 minutes prior to my scheduled appointment time; why even offer appointments if you don't plan to honor them? This felt intentional because my boyfriend expressed a condition he deals with and it felt like the staffs way of harassing us because they felt he was "different". I can't believe the treatment myself, my boyfriend and animal received here. All of that for a less than 10 minute visit with the veterinarian with and almost 200 dollar bill later. We spoke with reception at end of our visit and asked to speak with a manager, who conveniently happen to be on a phone call. I was again assured that I could leave my phone number and would receive a follow up call from the manager to express my concerns, but that never happened. It seems it is their forte here to not keep their word. Myself and anyone that I know will never be coming here. read more

I live in LA but drive out here because it's very affordable. I brought two different lifters to get their tails docked. This vet takes walk ins and appointments. The staff is friendly and efficient. Not too long of a wait. read more

What could improve? Answer: The bad attitude I encountered today with Sarah the "co-owner" of this facility. I came in to request a Travel Certificate for my dog - "it's a document that confirms your pet's health status and suitability for travel. It is often required by airlines and destination countries for both domestic and international travel to ensure the animal is healthy and doesn't pose a risk to other animals or humans." When the vet tech took my dog into the room all he did was take my dog's temperature, weigh her, inspected her ears and teeth, then scanned her for a chip. It literally took 5 minutes. Once completed he left the examination room and came back with a clipboard & paper. Asked me to review the info (ie: address, destination, dogs info) then minutes later produced a final copy, handed it to me and said goodbye. I thought that's it?! That was easy. I then proceeded to exit and walk back to my vehicle. Minutes later I got a phone call it was the girl from the counter at the vet clinic. She indicated I left without paying and there was a fee of $177. I was surprised to hear the cost considering nothing out of the ordinary had been done to my dog and no estimate or cost had been given when I initially checked in. I asked to speak to someone aside from her who could better explain the charges to me. Sarah then came to the counter and in a very condescending manner began to say "you requested a service and got it and with that there's a cost". No shit Sherlock but my question was why was it $177 and what is the breakdown for?? I tried to explain to her no one, neither of the other 2 employees who helped me before her mentioned there would be a fee. It would have been convenient to know up front what or if Id be charged for this Travel Certificate. Rather than listening to me she kept trying to talk over me, put me in my place and give me silly unnecessary examples of "well when you go to Target and buy milk you expect to pay for it and not get it for free, right?". Again, I simply needed to understand what the charge was for. I had nothing on paper to reference regarding the cost of services & price. To add there is nothing displayed on their wall or counter of how much things cost there!I was trying to figure out wtf am i being charged for bc it didn't make sense that the certificate would cost $177. I was not looking for something "free" but Sarah, who's supposed to be their "dr" just kept talking over me. It wasn't until later that she finally broke it down to $125 Certification fee & $52 for the Physical. I told her that's the answer I was looking for and she should have said that from the start. Instead she chose to argue, make a scene, give stupid condescending examples about paying for services, and act unprofessionally in front of multiple clients in the lobby. Word of advice- customers aren't interested in being lectured or given a sermon. Do better at communicating the costs of your services UPFRONT. Work on your price list so customers don't have to keep guessing. Seek to understand instead of talking over people! read more