The lady in the office is so professional, so helpful and fantastic! Wonderful service!…read more Go directly to her. I have been an Allstate customer for decades and never once met this agent. I don't need to because the staff is amazing, and I wish this worker was my agent instead. She will take great care of you Do NOT bother with their 800 number as the service there is hideous, unhelpful and lame. Instead go directly to this agents assistant as she gets things done well and provides friendly service. This review is only 5 stars because of office worker and not the agent as I never once ever spoke to or met the agent in the years I've been doing business there.

Reid Tokujo Allstate, has always been there for us, and will continue with their excellence having…read morean office staff, that is always 2nd to none, and always there, for your insurance needs! I can't see where any other insurance can beat Reid's with the girls that works for him!

Friendly, full service, Scott and Michelle are hust plain great!…read more I have business needs as well as Personal and they have been great and helping me find the insurance that I need for all my endeavors.

Bridget has been very helpful and has given me awesome customer service and so has Scott I really…read moreappreciate that very much

I would give 0 stars if I could. This office is the worst office to go through. First off starting…read morewith whoever the lady is that works the front desk. My policy was cancelled in April, I got an email CONFIRMING that our policy was cancelled & I got another email in April saying our policy was reinstated. How did it get reinstated? I have no idea because we were covered by another agent when we cancelled. So now I'm stuck paying for this dumb offices policy & my new ones because the dumb lady in the front doesn't know how our policy in their office got reinstated when she was the one who sent me an email confirmation stating our policy was cancelled. When I called my new office to figure it out they tried to help & when I called Andrew fongs offices back the lady in the front said it's out of their hands because I'm no longer with them. Don't ever go through this office. Save yourself some time & go to Randy Nishii. Crystal & Malia & Randy are so good. SO HELPFUL. Also turns out that they added a multi line discount for us that we now have to pay because I'm not a home owner! How did they even dig & look into this? I'm not sure because the lady in the front can't help me since I'm no longer with this agent!

Slow response times and the company doesn't cover NUMEROUS Hawaii issues (mold, termites, etc.). Do…read moreNOT get homeowners insurance through these folks. Save yourself the headaches. They're terrible.

I've had a great experience with the team at Ryan Miyashita State Farm. Everyone is knowledgeable,…read morefriendly, and makes every interaction easy and comfortable. I've worked most closely with Brett, who always makes sure I'm aware of all my options. He takes the time to explain everything clearly and never makes me feel rushed. Most recently, he helped lower my monthly car premium by $20 by applying State Farm's multi-car discount. I really appreciate his attention to detail and commitment to finding the best value. Highly recommend Brett and the team!

Jessica Lim was amazing and very professional. She handled my auto insurance transfer with ease and…read moreanswered any questions I had over the policy. I would definitely recommend Jessica to any friends or family!

Wil's understanding, experience and knowledge. He actually rescued me when I was in an awful…read morebroadside car accident which wasn't my fault. I actually did a 360 scared the heck out of me and my puppy!! When I finally got my thoughts together, I called Wil my Insurance rep! Wil said "where are you, I'm on my way. When he arrived, Wil said OH MY GOD! Are you ok!? When HPD arrived, I couldn't even talk! So Wil said for me not to worry and he's going to take care of everything. He spoke with HPD and took care of my insurance information with the HPD. Ambulance came to take me to the hospital but I had my small puppy with me in my car and she was thrown to the front and hit the windshield and fell to the floor of my car and YES, she was traumatized just like I was. The ambulance driver said that I couldn't bring my puppy to the hospital because they don't allow dogs!! I told the driver, well, if my puppy can't go I'm not going either! I told him that I'm not going to leave my puppy in this mangled car!! Wil told the driver he'll take care of this. Wil asked me where I wanted to go and I said maybe I should go to work! He said to me, NO, you were in a bad accident so I'm going to take you home! Talk about KINDNESS, he told me PLEASE DO NOT LAY DOWN OR FALL ASLEEP! because you hit your head so hard you may not wake up!! PLEASE!! Do not lay down! Watch TV, make hot tea sit down but do not lay down! I had to promise him that I will not lay down. My husband finally responded and he came home from the office! But like I said Wil is the BEST! He goes beyond his duty and truly sincerely cares for his clients! Serious, who does that?!! I KNOW WHO DOES!! WIL CHANG DOES THAT!

This review is for Wil & Amy Chang, who I understand are not longer operating the agency by the…read moreformer Outback. I'm not sure who makes these decisions but I only have fine words for the Chang's who served my family and I very faithfully for years. Now I've been assigned to a new agency. I know nothing about their customer service, etc. I hope there is stability with State Farm as I'm too old to find another carrier.

I'll start my review with the reason for switching my auto insurance company who I'll refer to as…read moreLM. I've been with LM for more than 25yrs with a better than average record and I'm pretty sure I've paid more than I've claimed over the years. Recently I received a traffic ticket which I felt was inaccurate but did not contest it because of the COVID-19 situation. LM sent me a letter months after indicating that my insurance premiums were being increased from approximately $200monthly to a ridiculous $600monthly for probably the next 3yrs. After trying to explain my situation to the LM agent I was given very little help to resolve the problem.TARAN...TARAN!!! Lori Pasion of State Farm comes to the rescue!!! Like a good neighbor Lori and her staff were quick to respond with better coverage for both of my vehicles and saved me thousands and even sleepless nights. Lori and her super staff is what "Aloha" is all about and following all the COVID-19 mandates on office visits. Mahalo Lori Pasion and staff

Not sure about the negative reviews on here, but I have visited this location and purchased product…read moreinsurance) through Lori's agency and have received nothing but excellent service! Quotes were given to me very quickly. When I was looking for insurance, I was given multiple options to choose from. Darcy was extremely helpful, understanding, and helped me find what best fit my family/needs. She was very thorough in explaining the differences between the quotes! Highly recommend. They do auto, life, home insurance, and probably a lot more!

DO NOT waste your time with this company…read more This has been nothing short of a nightmare. After being referred to this auto body shop by our insurance company, we waited months--yes, months--with zero progress and endless excuses. The shop refused to fix the car, despite being part of the insurer's preferred network. Communication was abysmal, transparency nonexistent, and any attempt to move the process forward was met with apathy or deflection. At this point, it feels like a scam--designed to delay, frustrate, and hope we just give up. Completely unprofessional, unaccountable, and utterly lacking in integrity. Avoid this place at all costs. You deserve better.

I've been with DTRIC so many years all of a sudden my insurance rate went up sky high! Very…read moredisappointed as I have been a loyal customer will make a complaint tomorrow morning!!!!!!