I would give 0 stars if I could. This office is the worst office to go through. First off starting…read morewith whoever the lady is that works the front desk. My policy was cancelled in April, I got an email CONFIRMING that our policy was cancelled & I got another email in April saying our policy was reinstated. How did it get reinstated? I have no idea because we were covered by another agent when we cancelled. So now I'm stuck paying for this dumb offices policy & my new ones because the dumb lady in the front doesn't know how our policy in their office got reinstated when she was the one who sent me an email confirmation stating our policy was cancelled. When I called my new office to figure it out they tried to help & when I called Andrew fongs offices back the lady in the front said it's out of their hands because I'm no longer with them. Don't ever go through this office. Save yourself some time & go to Randy Nishii. Crystal & Malia & Randy are so good. SO HELPFUL. Also turns out that they added a multi line discount for us that we now have to pay because I'm not a home owner! How did they even dig & look into this? I'm not sure because the lady in the front can't help me since I'm no longer with this agent!

Slow response times and the company doesn't cover NUMEROUS Hawaii issues (mold, termites, etc.). Do…read moreNOT get homeowners insurance through these folks. Save yourself the headaches. They're terrible.

We've had the pleasure of working with Scott for the past 10 years. From our very first…read moreinteraction with him, its clear that he has a comprehensive knowledge of the industry. He patiently explains coverages in easy to understand terms and made sure we understood all our options without feeling rushed. What truly sets Scott and his staff apart is their meticulous attention to details, genuine kindness and a "can do" attitude. They provide personalized service tailored to our specific needs. He is our go to insurance agent and recommend him to our friends and family. Mattos Ohana

Friendly, full service, Scott and Michelle are hust plain great!…read more I have business needs as well as Personal and they have been great and helping me find the insurance that I need for all my endeavors.

Despite being a loyal State Farm customer of nearly 20 years, I suddenly received a cancellation…read morenotice in the mail. Why? I had just moved from Honolulu to a home near the ocean. It turns out State Farm refuses to insure homes within the tsunami impact zones. Good news for other customers, I guess, but bad news from those of us in Hawaii near the water's edge. What to do? I called several major insurance companies--none of them offered coverage for my neighborhood. Finally, I asked my neighbor and learned that Allstate provides the coverage I need: home, auto, flood, hurricane, etc. I contacted the Gerald Yamane Agency in Kailua. The associate who helped me did an excellent job of responding to my questions and concerns, plus made recommendations based on my coverage needs. He gave me all the pricing and policy details I needed to make coverage decisions, then processed everything promptly so that I would have no gap in coverage. That was a few years ago. Since then, I've interacted with various people with this particular office for changes in coverage, claims, and questions. Each time I've gotten helpful, prompt, and professional service. I like the ability to pay premiums, review policy coverage, and more online yet get in touch with a real person when needed. As the slogan says, I feel I'm in "good hands with Allstate." Yelp 365 Challenge #061/365

Reid Tokujo Allstate, has always been there for us, and will continue with their excellence having…read morean office staff, that is always 2nd to none, and always there, for your insurance needs! I can't see where any other insurance can beat Reid's with the girls that works for him!

KUNIA assisted me through my policy with detailed information. The rates were reasonable and the…read morecustomer service was very good. To be honest I was expecting a much higher quote but I was surprised that they were much closer to what I wanted to hear.

Top-notch firm! Truly appreciate the exemplary customer service. Sean was tremendous in helping me…read morerepair some proverbial holes in my coverage. In and out in less than 20 mins so he is very conscious and respectful of your time. Highly recommended. Mahalo for reading my review.

I have worked with Jack Wolf Insurance on multiple risks in the past and I can always Trust Sean…read moreBrady. I have refered clients to him and he always does what's best for them. I appreciate his depth of knowledge he brings to the table along with his ability to communicate complicated policies in easy to understand terms to potential clients. Me and my family have been clients of Jack Wolf for years. Mahalo! The Youngs Ohana

I'll start my review with the reason for switching my auto insurance company who I'll refer to as…read moreLM. I've been with LM for more than 25yrs with a better than average record and I'm pretty sure I've paid more than I've claimed over the years. Recently I received a traffic ticket which I felt was inaccurate but did not contest it because of the COVID-19 situation. LM sent me a letter months after indicating that my insurance premiums were being increased from approximately $200monthly to a ridiculous $600monthly for probably the next 3yrs. After trying to explain my situation to the LM agent I was given very little help to resolve the problem.TARAN...TARAN!!! Lori Pasion of State Farm comes to the rescue!!! Like a good neighbor Lori and her staff were quick to respond with better coverage for both of my vehicles and saved me thousands and even sleepless nights. Lori and her super staff is what "Aloha" is all about and following all the COVID-19 mandates on office visits. Mahalo Lori Pasion and staff

Not sure about the negative reviews on here, but I have visited this location and purchased product…read moreinsurance) through Lori's agency and have received nothing but excellent service! Quotes were given to me very quickly. When I was looking for insurance, I was given multiple options to choose from. Darcy was extremely helpful, understanding, and helped me find what best fit my family/needs. She was very thorough in explaining the differences between the quotes! Highly recommend. They do auto, life, home insurance, and probably a lot more!