So after 5 years of doing business this this dealership their true colors show. I recommend that…read moreany looking to buy a vehicle new or used do not use any of the Mike Carpino dealerships. They do not stand behind their word. I was a loyal customer and over the last few years I purchased 3 trucks from them. The Most recent was a 2018 f150. 10 days after I purchased the truck the transmission went out. This is no falt to them. I did purchase a extended warranty that covered the repair. After being in the shop for almost 2 months I finally got my truck back. I drove it around for about a week everything seemed fine So I hooked up my travel trailer and took off on vacation made to almost Dallas from Missouri and that transmission blew a seal and lost all the fluid. This left me broke down on the Hwy. The fluid covered my travel trailer costing me Almost 500 dollars to get it cleaned a hotel cost me 125 bucks while waiting on a friend to come tow my truck back to the dealership this was another 200 in fuel Robby From the dealership said he would take care of that but never did. Then the timming components went out and needed to be replace my warranty paid for this repair also. While they were doing the repairs ii asked them to install new spark plugs. Everything seemed fine then a week later I got a check engine light that was a miss fire. I went a local shop and found out they did not replace the spark plugs there were 3 different brands of plugs in the truck, so I was out the expense of replacing the plugs that they said they did. No this week I have found an oil leak on the valve covers from when the timing components were replaced. I call the dealership explaned what i found. The service department advised me that it would be cover under warranty because of the prior work preformed. So off the the dealership 2 hrs away I go and drop off my truck. 5 hours later I get a call saying they would not cover the oil leak because it has been over 12k miles so another 4 hours of driving to go get my truck. Waisted 8 hours of my time for my truck not to get fixed..... I am done and want everyone to know how this dealership operates

I called three times about a truck I was interested buying the salesperson said they would call me…read moreback. Three days went by I called the salesperson back and asked if they still had the truck in stock I wanted to purchase I was told he would have to check with the manage and would call me back. Three more days went by no call. I called the dealership again and asked to speak to the manager I was told the manager was on vacation. I asked to speak with someone who could sell me a vehicle and I got the same salesperson the previous two attempts to buy a truck and was blown off. This was at the Parsons location. I ended up going about 35 minutes to another town, called them and I got the truck I wanted to buy the next business day. I tried to do business here locally but apparently the local dealership isn't interested in selling vehicles.