A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

They explained the process very well. Gave me the worst scenario cost wise, it turned out to cost…read moremuch less. Great work.

Very unprofessional counter staff stopped on Monday morning for approximatecost cost and schedule a…read moretuneup had to get back to me waited or a week left voice mail never did get back to me I wasted a week went to shop down street gave me quote right then brought in 3 days latter all done

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Cooper Auto Repair in Tacoma is a solid shop. They do an awesome job communicating and keeping you…read moreupdated on your vehicle whenever possible. I also appreciate that they offer pre-purchase inspections for vehicles you're considering buying. Honest, professional, and reliable--these guys are great.

I rarely leave reviews, but the experience I've had here warrants sharing…read more I brought my vehicle in on April 20 at 9:00 AM and was told I would receive an update by mid-week. Prior to that, I had already paid $1,200 at Greg's Japanese Auto for a full diagnostic, which confirmed the issue was a gasket. I shared this information when I dropped off my car. From that point forward, communication was extremely poor. I had to repeatedly call for updates, as promised callbacks were never made. On multiple occasions (April 22-24), I was told someone would follow up by the end of the day, but no one did. When I specifically asked to be contacted directly as the owner, they continued calling my husband instead. Despite already knowing the issue, the shop took over a week just to confirm it again and didn't even order parts until the end of that timeline. Many days--and even entire weeks--went by with zero communication unless I initiated contact. The most concerning issue is the lack of transparency, especially regarding cost. The last quoted price we were given was $6,200, and we were never contacted about any changes to pricing, parts, or services. We have now been told the total is $7,800, which is a significant increase that was never discussed or approved beforehand. At this point, I still have not received my car and am being told it "should" be ready today. I have been without my vehicle for well over a month. This has forced me to cancel plans and rearrange my schedule multiple times, adding unnecessary stress and disruption. Additional concerns include: No proactive updates for long stretches (including May 11-22) Delays in starting work with no clear explanation New issues (such as needing to order a special tool) were never communicated until I followed up Failure to follow direct instructions on who to contact When I spoke to the manager, Matt, I expressed concerns about the lack of communication and was told it would be addressed. Unfortunately, nothing improved. I understand that repairs can take time. What is not acceptable is leaving customers completely in the dark for weeks, requiring them to chase updates, and then presenting a significantly higher bill without prior approval. At minimum, customers should expect: Timely and honest communication Follow-through on promised callbacks Clear authorization for any cost increases Unfortunately, this experience fell far short of those expectations. DO NOT TAKE YOUR CAR HERE FOR ANY REASON!!!

Quick and easy actually good prices. Got charger way higher at Midas but Keven fixed my front…read morebreaks within a reasonable price.

This guy and his crew are so amazing. He took my vehicle and made sure that it was fixed so that…read moreit ran in the right way. There were two other issues I wanted him to look at. I wanted an idea of their cost and I didn't have much extra money this month but now I know exactly what they're gonna cost me. I was in the middle of a move, which made this so much more difficult One of the issues he came up with a simple solution that doesn't fix it, but it made it better. I have a girlfriend that's younger with two kids that went there to get some help for overfilling her car with oil .., he was amazing with her as well I absolutely adore this guy so kind actually very funny. And very honest. I actually don't trust anybody else to work on my car but him and his crew. When you refer a young, single mother to somebody, you worry a little bit. He is exactly the same way to my friend as well. These guys are just amazing and they're honest and their fair prices.! I just appreciate knowing that I have somebody who will take care of my vehicle! Thank you

Spencer, fair and honest. I had other small issues which he did not have to do. Not only did he fix…read moreit, he did not charge me extra. Thank you Spencer.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

I purchased a Japanese engine from them for my first engine swap and so far so good. I was a little…read moreworried at first but it's running good. I foolishly didn't take the man's advice that sold it to me and skipped steps of changing seals and timing belt/water pump and it was leaking a little bit so I ended up doing that after but there was nothing wrong I can see with the engine my car is repaired and I avoided buying a new car. I can't comment on mechanic work they do but as for buying an engine for an engine swap they sold me a good product. The guy even helped me with advice when I had questions. I would use them again for another engine but next time I'm going to go with a rebuilt engine instead of a straight import.

I trusted my only car with this place and they screwed it up. I don't think they know what they are…read moredoing. They have wrong parts in places, parts just completely missing , and it reeked of smoke. I would highly recommend NOT GOING HERE!!!

My first experience with a mechanic shop and very impressed and grateful. From the moment I was…read morescheduled until the end when I left with my car all fixed I was very impressed from customer service and questions and service that was provided with Ashley. This is definitely a place I will be coming back to when I have any issues or need anything fixed. Will be referring and recommending this place to anyone I know. Worth the commute to make sure to get 10/10 service! Thank you again!

Hello Scott Mathis here, an update to my last review. Was very satisfied with their work and was…read moretaken care of the next day. Just today April first I went by to inquire about a motor in my window the secretary there said she had an opening April 29th, bummer No can do on that one There is some nice weather coming up need that window going up and down. Anyway if you need something done right away that might not happen. That's too bad I was hoping they would be my go to mechanic that was right across the street but I guess I can only use them if it's not an emergency anddon't need it done now. That worked the last time but not this time. Scott

A HUGE shout out to this business!! They have done work on my vehicle! Very satisfied, they booked…read moreme immediately for a job I needed asap! Today they checked and filled my tires (because the pressure light came on) NO charge, even though I offered! I'm a senior citizen and I am so grateful for the respect from the owner!!! If you are interested in a vehicle repair, I suggest this company!!!

After a few repair attempts at Klean Auto, I will never use this shop again. I found their quality…read moreof work to be downright bad. They certainly did not fix what I hired them to fix. Communication is poor as I had to call them to hear updates. it is likely parts were not replaced that I paid for, and also they kept my extra parts. Lastly the location is in a bad area of town where I do not trust leaving my car, especially since they were leaving it unlocked.