The phone has never been answered in the times I have called the office. Always goes to leave a…read moremessage and 3 times this week I did leave a message and so far no call back.

Worst ENT/Allergist ever!…read more Teenage staff who have no idea what they are doing. Terrible issues with scheduling and being left waiting way past the allotted time. Was seen for chronic nasal dryness and was told that everything I was experiencing was normal. It is absolutely not normal! And they weren't willing to investigate further to get to the bottom of the issue. Only open one day a week for allergy shots. Restart your treatment completely due to the holidays and their lack of available appointments, then charge you for more testing. Wouldn't recommend this place to anyone!

Dr. Stacey Gray is the Director of the Sinus Center at Mass Eye and Ear, so, going in to the…read moreappointment I knew I had a visit with someone who had the creditials I wanted. What creditials can't give you, however, is patient care. My experience with the front desk/administrative staff, the nurses, the other doctors I interacted with (it's a learning hospital) and Dr. Gray herself has been beyond exceptional. The front desk staff (especially Sam) has gone beyond all expectations to make certain that I was prepared for the appointment, had all the answers to any questions I may have had, and even went through great lengths to assist me in scheduling an appointment with another specialist Dr. Gray referred me to who had a notoriously difficult front staff and who I was especially frustrated with. The remainder of the administrative staff was also friendly and helpful, from receptionist to billing. Dr. Gray herself was friendly and informative. She took the time to explain each test she was doing and why it was needed and, although, ultimately, my problem does not lie in Dr. Gray's arena to be resolved (hence the referral), she was helpful in ruling out potential causes and helping me understand what the next steps would be. I cannot recommend highly enough Dr. Gray and her associates.

Dr. Hadlock helped me with my Bells Palsy and is the most competent and caring doctor one could…read morehope for to deal with facial paralysis. My local doctor suggested sewing my eye shut as a response to my eye not closing but when I saw her, she put a tiny platinum weight into my eyelid to help it close. Talk about night and day treatment going from someone who does not know best practices to one who sets the standard for best practices! She has done a Cross Facial Nerve Graft and Grascillus Muscle Transfer as a response to my paralysis and helped me feel better as a person who could then communicate more effectively with the world around me. Every time I have been in her office she is teaching others how to serve patients and I used the word serve because when I go there I feel as if I am a very important person who is getting a queen's treatment. Her staff is amazing and helpful - Bailey helps with logistics when I'm flying there and Mara, the PT is outstanding as well! Thanks Dr. H!

I was lucky enough to come to this world's best country, and the best hospital. Last week my right…read moreeye pressure suddenly dropped to 68, and I can't see anything. The ambulance rushed me to Massachusetts General Hospital Eye Hospital. Dr. Sun and Dr. Wang immediately take laser treatment and do glaucoma, cataract surgery on my right eye, and I can see again after 2 days. Huge thanks to the doctors and Massachusetts General Hospital Eye Hospital. thank you all so much.

Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

What's joke, Dr Noonan should not be practicing medicine. Terrible bedside manner, brushed off my…read moreconcerns then told me to go buy a 6k pair of hearing aids, she should lose her licenses

Dr. Katherine Noonan discovered that I had a CSF leak when I went to see her about a stuffy ear…read more She is warm and caring, as well as extremely competent as a physician. I am so grateful to her for both diagnosing and treating me in the

My husband had a bad fall, fractured his skull, and had immediate and complete hearing loss on one…read moreside (irreversible). We saw the chief of Otology/Neurotology at Mass Eye and Ear, Dr. Santos. He and all the technicians were wonderful and so helpful.

This was my best experience at any hospital in Boston. I had sudden hearing loss and went to the…read moreclinic today and the nurse saw me right away- even before I was finished checking in! In total I saw 4 different technicians and was in and out of there in less than 1 hour. One otolaryngologist, Maura, did a phenomenal job cleaning my ears. She was very friendly and made me feel comfortable. Also, valet parking was a plus because it was only $12. Overall, great experience and would highly recommend this clinic!