Made an appointment online for a Covid test for our child. Text message instructed to check in at the front desk. Knowing that my husband was instructed to drive around back, I called and asked if they really wanted us to go INSIDE and check in at the front desk, potentially exposing others to an infectious disease. It was then we were instructed to drive around back. Good thing I called. Problem was, driving around back was sketchy AF. There wasn't any labeling on the dirty backside of the building indicating which grimy door belonged to which business... I had to Google the address to see which suite they were in. There was so much filth, garbage, abandoned shopping carts, dirty mops, etc. It made you think, THIS is where a MEDICAL FACILITY is going to SWAB my CHILD for a disease?!?! Even when the urgent care door was opened, a dirty mop bucket and a messy sink area with random cleaning products and whatnot in disarray were on display. (Gulp) The tech that assisted us came out a few minutes after we parked. He needed me to write down my child's name and birthdate.. only he didn't have anything for me to write it on so I scrounged around my vehicle's floor for a scrap of paper. After paying $200 for a rapid test (eye roll), he came out and swabbed my child's nose. We were informed it would be 15 minutes or less to get the results. My child was so uncomfortable with symptoms that I was tempted to go home and have him call us. It the '15 min OR LESS' I felt like it wouldn't be bad to wait. Unfortunately, the wait was closer to 25-30 min. Ah well. Results came back negative. Hoping it wasn't a false negative or that the test wasn't preformed correctly. Ultimately, glad we could get in quick. (All CVS and Walgreens Rapid test slots were unavailable). Staff was nice. MAJOR negative was how dirty it was on the backside of the building. I understand the garbage and shopping carts were not behind the urgent care but having to go back there for a medical procedure was gross. read more

Rapid Response Urgent Care - It is SO GROSS out back where the Covid tests are done. The open door with the mop is the urgent care. - Urgent Care Near Me - Pearland, Texas

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I just had a PCR test for covid test today .along with my husband .. We drive through at the back of the urgent care .. One thing that this Urgent cate center they bypass the usual protocol. The swab was done .. the specimen was not labeled with our name and DOB on it .. For accuracy.. please follow the standard protocol. read more

WORST URGENT CARE I HAVE EVER BEEN TO IN MY LIFE!!! I came in thinking I would be seen quickly (they had 2 people waiting to be seen) but after almost an HOUR AND A HALF, I finally asked what's taking so long. The intern said the assistant is still trying to verify my insurance. I asked "Can you just bill my insurance?" She said she would check. When she came back her response was, "She is still on the phone. It's a process." What kind of process does this facility have that others don't!?? I clearly don't feel good, I'm coughing like crazy with other patients coming in, why would you treat your new OR existing patients this way!? Not to mention, they have NO TISSUE in the lobby for anyone to use (what do you do when you have a congested/runny nose??), and they have no WiFi which makes filling out forms online a NIGHTMARE! I don't usually leave reviews but when I'm completely APPALLED in a business, I let it be known. One last thing, don't be "the only one working today" making complaints every time the phone rings while you have people in the lobby. Have you ever heard of "Professionalism"?? Now I'm being seen at Methodist Urgent Care- in a room within 5 minutes. THAT is how you treat your patients!!! read more

I should have read the reviews before going here.This place has to be under new management,because I came to this exact location 2yrs ago & received professional service.My experience was HORRIBLE to say the least.I came to get a simple ear flush do to excessive ear wax.Doc Larry Yap Ong is who performed the procedure,he used a tool to remove the wax but pushed it back on my ear drum.My ears were blocked when I came in & after the procedure.I explained to Doc Larry Yap Ong that I could not hear still.He told me that my ear drum had a hole & prescribed ear drops.After a 1week of still not being able to hear I went to a ENT Doctor,who removed the ear wax & said the wax was on my ear drum & there is no whole in my ear drum.Rapid Urgent Care is a HORRIC PLACE with UNPROFESSIONAL DOCTORS. read more

Refused an urgent care appointment to a veteran! Refused to do eligibility check! Stayed VA is not paying.....seems like you need trained persons in your billing department!!!!!!! Pathetic facility! You hang a sign in tour window stating you provide services to Military Veterans! read more

No matter what you are coming for, the staff makes me feel so comfortable. They are very knowledgeable and not matter your budget they work with you. highly recommended. read more

Dr.Flor is simply amazing! Anytime I am not feeling well I go here! She's so empathetic and understanding. She always takes the time to listen and throughly answer any questions I may have. Also, she recommended me to a great pharmacist so I could stop running into issues with Walgreens. Hands down this is my go to place whenever I am sick. Oh man, I didn't even mention the fact I never have to wait long to be seen. They've spoiled me. Also, such a clean environment as well. read more

The most inefficient place I have ever seen. The portal they use is good for nothing. Didn't even give me the right test. Just the worst experience possible. read more

Exceptional service and perfrossionalism from the front staff to the doctor. I had to take my son in this week and he was treated quickly and throughly. Also, my daughter was seen this week too. The two medical assistants named Laura and Amy were quick to answer all my questions and concerns. Also, making sure that I was satisfied with the visit . Thank you to all that work there read more

I came in ONE time for Covid test and got charged TWICE for office visit. One visit for $340 for covid test , the other visit they charged us for $155 for a phone call to give us the covid test result. How are we going to get the test results without them call us? The service was that good as well, avoid this scam place next time. read more

I was so disappointed about the lack of professionalism from the front desk staff at this urgent clinic in Shadow Greek. The first thing that I was greeted once I walked inside, was, ''do you have insurance?''. Not even a ''good afternoon or hello''. Never did I received a hello, how can I help you? or a polite greeting. It appeared that the woman at the front desk was upset or not happy at all. then to top it off, I asked to use the restroom but there was no toilet paper and after asking for some, the same staff member said,'' we haven't order any''. I grabbed a tissue box and she responded, "there is some already in there!" I was about to walk out but she had already charged my co-pay and plus I was not in a condition to drive somewhere else. In a positive note, the nurse practitioner caring for me was very polite and professional. Word of advice to the owners: pay attention to the customer service provided in your clinic! read more

There has been multiple reports of the staff being unprofessional with the interns that are trying to get their clinic hours. The staff is very rude towards their interns and falsely accuse them of being disrespectful. Horrible energy in this place coming from the staff. read more

Went to this urgent care facility for the first time on 7/5 which most people were off. My visit was because excruciating pain which, after later images, turned out to be a partially herniated S1 disc. They got me in quickly, diagnosed what they could without images and sent in prescriptions to Royal Pharmacy down the street so I could make it through the Holiday weekend without having to crawl around the house because the pain to stand was so bad. read more

Back alley, sketchy as hell, would not trust with anything! Called yesterday to make an appointment for a covid test and was told to register on line at a link sent to me through text, which I did immediately and scheduled an appointment for today at 11. Showed up at 1050, to one girl at the front desk, with clearly used gloves, and a used covid test tube just sitting in a bag on the front desk. It seemed like she was the only one there, literally the only person, employee or patient, in the building, but that was completely unsanitary and there's no excuse. I said I was there for a test and she told me to drive around back like I should have known, but no one ever said that when I scheduled. I found a parking spot in the back of the building between all the dumpsters and boxes from neighboring businesses. I waited for 20 minutes before she came out to get my IDs and handed me an intake form that looked like a 5th grader slapped it together with spelling errors, no lines, and so informal you would have not have thought it was a medical sort of form. I left when she came back with my cards, which I regret handing over in the first place, and told me that I didn't register the day before, which was the last sketchy joke I'd take from this place. I told her I did, and frankly that this was all extremely unprofessional and did not feel safe at all, and I'd be going somewhere else. Don't waste your time or risk being a victim of what felt like a fraud of a business space. read more