excellent customer service during and after the completion. I would recommend anyone to go there…read morefor repairs.

If I could give less than 1 star I would. I came into this establishment on Saturday 7/25/26 and…read morehad an estimate completed on getting some nicks and dings fixed on my 69 firebird. The gentleman that inspected the car was professional and thorough. He took photographs and researched the existing emblems and letters to insure everything was good and available to purchase if any were damaged during the repair. He gave me the estimate and I accepted it and made an appointment to bring the car in this morning, 7/27/26. When I arrive, there is a lady standing outside who i later found out is Shannon Hall Lamb, she walks up and asked me if she could help me, I said no thank you the gentleman from Saturday was already helping me. He came out with a paint tech and started showing him what needed to be done, the young man with him said no problem it could all be done easily. This is when Shannon stepped in and said she wasnt comfortable with doing the job. I asked what she meant. She then stated that she didnt trust her employees to do the job right and not break something that she couldnt replace and started using "corporate" as an excuse. So, a couple things here. 1. Her estimator and painter already said it was not a big deal. 2. I drove 30 miles on saturday and 30 miles today only to be told she didnt trust her employees enough. So, either she is a bold faced liar in reference to her employees abilities or she is an incredibly terrible boss who would denigrate her employees to a potential customer, either way, not a good look for someone in a leadership position. looking back, I guess i should be glad I didnt have my car repaired there since this person Shannon is such a terrible boss that she cant trust her own employees to do their job correctly. Maybe it isnt the subordinates that are the problem here, maybe it is the ineffective leader.

The location listed is not the right one posted - Which costed me another 20 dollars in a uber at…read moremy expense on top of the 15 the already paid and you have to wait for him at circle k but this is the address may be help the next person the location - 11819 Balm Riverview Rd Riverview, FL 33569 United States Not gated - fyi

What an amazing kind hearted owner of H & Y Towing, literally rescued me & my family on I75 in the…read moreafternoon. Towed my truck all the way to Bradenton and calmed me down from all the anxiety I was having. Thank you so much!! You deserve more than 5 STARS

After calling AAA and waiting over 4 hours for a tow truck, I called Stepps Towing on W memorial…read moreblvd in Lakeland. Service was within 15 minutes with updates every 5 min. Excellent service. The driver, Alex waa great. Will call Stepps from now on.

Horrible,horrible,horrible. My cousin got in an accident,she called her insurance for roadside…read moreassistance and they contacted Stepp Stowing. This accident occurred at 4:30, they gave her an ETA of 7:30. (3 hour wait ) 7:30 comes and still no sign of a tow truck. My cousins calls Allstate asking about the status and comes to find out Stepp Stowing cancelled the request all due to not being able to find her. What kind of company is this???? They didn't even bother to call her to get more information on her location. Now,please help me understand how are you based out of Lakeland and don't know Lakeland? Like hello, South Florida intersection of Ewell. They didn't arrive until 10pm, unbelievable!!!!!!!!! My boyfriend and I had to make calls between Allstate and Stepp sTowing to get her off the side of the road. That just absurd from 4:30pm - 10pm. F.Y.I..... if you can't handle the load please don't accept it! I know not to ever use this towing company.