**TLDR: On October 17, 2024, Rare Perfection Cleaning poured wastewater off my 28th-floor balcony, damaging neighboring units and causing my building to assess a $1,000 fine against me for the violation. Tiffany (owner) refused to pay for the damage her team caused, despite acknowledging that Rare Perfection caused it. It has been over a year, and I have been left to pay $1,000 out of pocket for their negligence.** BEWARE. This company will behave recklessly. They will cause damage, they will not fix it, and they will leave you to foot the bill. Attached is documentation of this behavior. I am writing my first ever review as a warning to other homeowners, especially those for whom liability for vendor negligence is a serious concern. I hired this service to clean my home on 10/17/24. While cleaning my terrace on the 28th floor, the staff made the decision to pour dirty wastewater and soap directly over the balcony railing. See attached. As literally everyone reading this is aware, the water did not simply disappear, but rather cascaded down the side of the building, flooding onto the private balconies of my neighbors below and causing furniture damage to the neighbor on the floor immediately beneath me. The incident was immediately caught by building security. See attached report. When I initially contacted the owner, Tiffany, regarding the incident, she did not deny it. In fact, she was fully aware that her team had dumped the water. See attached text messages. Later, she admitted that Rare Perfection dumped the water, but because they had no written notice that they shouldn't dump water off high rises, doing so was somehow not their fault. See attached email. In her own words, she admitted to the building that her team committed the act, claiming it was a "simple oversight" and that they were "unaware of the specific policies" prohibiting the dumping of wastewater off the side of a high rise. The appeal was, of course, denied. Homeowners, and certainly a professional cleaning company, should know better than to dump buckets of water off a balcony in a high-density residential area. This is the *beware* portion. After the appeal was denied, Tiffany's behavior shifted from slow-playing a mistake to authoring a complete failure of business ethics. Once the fine was upheld, I paid $1,000 to the building. I had to. I then again asked Rare Perfection Cleaning to reimburse me for the fine. Tiffany refused. When I politely insisted that her business should be responsible for the costs incurred by her employees' actions, she stopped acting professionally. See attached. Following that exchange, she ceased all communication. Two weeks ago, I gave Tiffany one more chance to do the right thing, even reducing the amount I would accept. Once again, she ignored me. - It has now been over one full year since this incident occurred. - I have paid the $1,000 fine out of my own pocket. - Rare Perfection Cleaning has ghosted me and refused to take responsibility for the damage they caused. I have given this business a twelve-month grace period to do the right thing. I offered payment plans; I offered to settle this privately, etc. They have chosen not to take responsibility, and potential customers should know that. Accidents happen in any business, but I judge a company by how they address their mistakes and shortcomings. This company demonstrated that they are not only (i) capable of causing expensive liability issues for their clients but are also (ii) completely unwilling to stand behind their work, actions, or underlying values when things go wrong. Good people are accountable for their mistakes. These are not good people. If you hire them, do so at your own risk. If they damage your property, cause a fine at your building, whatever the case may be, the evidence suggests they will not pay for it, they will not help you, and they will eventually stop answering your calls. I strongly advise you to look elsewhere for a cleaning service that carries proper insurance and understands what it means to be accountable to others. read more

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Tiffany & her team were amazing to deal with!! Tiffany understood my sense of urgency & special needs in getting my house ready to sell. Trusted them and the post cleaning videos really gave me piece of mind they did a great job!! Most of all - what a great value - great price for a great job. You should use them read more

This service took our vacuum cleaner and two ladders we left for their use, tried to lie and gaslight us that the ladders weren't there. Tiffany originally said "she would handle it", then tried to make the excuse that her workers took obviously durable goods *as trash* because people complain when things are left behind. Then when I tried to get Tiffany to take responsibility for the items or the financial cost to replace them, she refused, saying she "wasn't trying to stress so much about things" and to "do what you need to do". They did an OK job cleaning but this is truly beyond the pale. Do not use this service; they are truly unprofessional and will take anything they think they can get away with. My vacuum is *supposed* to be returned tomorrow, but given how poorly this has gone, I'll believe it when I see it. read more

The cleaning person I previously had was no longer responding to my text messages so I figured it was time to look elsewhere for cleaning service. Did a Yelp search, Google search, and reached out to a few friends to see if anyone had an recs. A friend mentioned they've used Rare Perfection a few times and had a great experience each time. So decided to give them a try. I was able to find their website and appreciated how easy it was to schedule and how you could truly customize what cleaning services were needed. Once I scheduled the appointment, I received a text message letting me know the request was revived and I was shortly provided with a quote that not only laid out the total cost but also a breakdown of what was included for each service. I was also able to make any changes to the service and quickly received a new quote. I knew exactly what I was paying for and what was covered in the cleaning so there was no question. I received communication letting me know who would be doing the cleaning and on the day of, the cleaners arrived early and after a quick overview of the layout of my home, they made magic happen. They were so nice and friendly and mindful that o was working from home and managed to not make a ton of noise. I was also pleased that there wasn't such a potent smell from the cleaning products they used and when they were done, they provided me with a form that I signed stating that everything was to my liking. I submitted payment directly to the company and was super happy with everything. I'll definitely be using their services again! read more

Highly overpriced, unprofessional & poor quality of work. The owner had to send the crew back again after 6 hours of work since they missed almost 50% of the spots! They missed most of those items AGAIN after visiting the property for the 2nd time, Lastly, if you have a partial finished basement, they count it as 2 floors (finished & unfinished parts). They don't tell you this at first, but will hit you with a change order later on, regardless of photos & videos you send them. Not recommended at all! read more

Great job! My house looked an absolute mess and there was no way that I was going to be able to deep clean anything myself with a dog and two little ones! I am so thankful for the team and their in-depth attention to detail... They were extremely personable, made me feel comfortable, and did an amazing job! read more

Holy Cow!! Our house is SPOTLESS!! Tiffany and Reggie are total pros!! Seriously focused on every detail...really really great!