Awesome service. Thorough and didn't need a lot of direction. Will definitely call on them again

I've been meaning to post this for a while. This is a long one but people need to be warned about this company so please bear with me. Last month, my boyfriend hired Atlanta Eco Cleaners to clean one of his rental properties in Marietta to prepare it for new tenants. When he originally spoke to the owner, Amanda, they agreed to have the property cleaned on Thursday, December 17th, as he had tenants moving in on Sunday, December 20th. When they spoke, he was only told that a cleaning crew would come in that day. He gave her his credit card number, and Amanda said she'd call him with the exact time that they would be there. She never called and never emailed a receipt or a cancellation policy for her company. On the morning of December 17, my boyfriend's phone died. By 9:30am the phone was charged and he turned it on to see a text from Amanda asking for entry instructions into his property. He immediately called her back, explaining that he didn't know what time she was planning on coming to clean. He asked if she could reschedule for later that week. She said she was entirely booked that day, was going out of town that night and wouldn't be able to come back out. He asked her to call him if any times opened up and reiterated that he needed to have the property cleaned before the tenants moved in that weekend. He never heard back from her. The next night, he checked his bank account and realized he'd been charged the full amount for the cleaning: $229. He immediately texted Amanda and asked her why she took the money without performing any services. She responded by saying that the cancellation policy was listed on her website (note that you have to go under the a secondary page, at the very bottom to find it). Due to this happening right before the holidays, they didn't speak again for several weeks. When he finally got her on the phone, he asked again if she would reimburse the $229, and she told him that she would not reimburse the money. He then replied that he'd write negative reviews on her, because people needed to be warned about her unethical business practices. She responded saying she "had a very good attorney and would file a Slander lawsuit." Funny, if her "very good attorney " had taught her anything, she would know the difference between libel and slander and the situations under which each can be applied. This woman is a thief and I hope no one else has to go through an ordeal like this with her again. read more

This company is unprofessional and dishonest. I hired them for a deep cleaning service on January 23. I was told the cleaning would begin around 11:00 am. The crew did not show up until 1:49 pm! They did not call me or answer my email to let me know they had delays. I called today to speak with Amanda and she told me that it was my fault that my house was not cleaned and that I was charged $50 for a lockout fee. When I tried to get an understanding from her about them not calling or answering my email, she was dismissive and uncaring. She told me that company was closing and that she basically did not care about my concerns. I am horrified that I was treated this way. This company claims to be so professional and well reviewed, but it is not. They are uncaring, unprofessional, and I urge all to never use them. I will be alerting the BBB of their actions. read more

Excellent customer care and service. My house has never been so clean! No chemical smell from cleaning products, just extremely clean. Can not recommend high enough! Try them once, you will not be sorry. read more

Amazing service! We just got our townhouse and needed to have the nasty chemicals cleaned over with better products due to allergies and sensitivities. Our house now looks and smells 10x better! We will definitely be using this company again to clean!!!! read more

Cleans fine but person was rude and started harassing me via text. When I asked about missing pots they said they put it away. But the pot is nowhere. They didn't wipe down the table at all. They didn't properly tell me what the process was. And then when I told them to not throw away a bag they almost decided not to clean the house. I don't expect much but disrespect is not one of them. Avoid these folks. Bad energy. And it's sad because I grew up with a mom who used to sweep floors and respect all workers and as a chronically ill person I can't always clean the way I used to. And so I pay and at the very least I should be able to have things be chill. I used another service that was run by Black folks and never dealt with hostility. Folks were cheaper and polite. Let me try to remember who they are so I can call them next time! read more

I used them for a deep clean, and they did an outstanding job. They were polite and professional. I highly recommend them. I will use them in the future. read more

They are scammers!! Beware!! Amanda's (the person who answers the phone) husband and their teenage son came to clean my house. They came an hour and a half earlier than the appointment time- I was not there prior to the appointment time but they thought it was okay for some reason to enter my home without me! I told them I would be 5-10 minutes late max, so I let them have a key just to bring their things in. They saw the house (bought a new house, nothing in it, just needed a deep clean- why I called them!) and decided it was more work than the price they had offered, but no one called me (I did not get there until the appointment time) to tell me this, and they started working anyway! When I got there they had only cleaned two bathrooms (and one I had pre scrubbed for them) even though I had asked them to start in the kitchen. They told me they could not do the work I had previously discussed with Amanda on the phone and would have to charge hourly, and that it would take 8 hours at $50 each. They originally were going to charge me $299 flat for deep clean of my 5 bedroom house, not $ $800!! When I asked them to leave (mind you it has now been only a half hour since our original appointment but they decided to come an hour and a half earlier than scheduled without telling me!) they told me I have to pay them $200 at least for the 2 hours they've been there or they will call the cops. I was forced into letting them "do as much as they could" for their $299 price. Never use this business ever!!! read more

The team at Atlanta Eco Cleaners knows what to do in order to get your home looking fabulous!

Horrible!!! Pick another. They broke my dishwasher and tried to cover it up. They also went through my personal information and invaded my privacy. I am sure there will be some identity theft issue in the future. She knew everything about me. What I did and what my what my husband did. Finally, they did not clean one of my bathrooms. The worst experience ever. Not only had to pay for horrible customer service but also a new dishwasher. I would give zero stars if possible. read more

If you want your personal items taken from your home, then this is the company for you! We hired them to do a move-in cleaning on our new home. They charged a high rate so we figured they would be thorough. The more we moved into the house the more we found uncleaned shelves, drawers, mantles and appliances that they left dirty. The kitchen oven was filthy. They did not sweep out the garage. But the worst part is that the owner admitted to taken some personal items from the master closet and "throwing them away". It made me ill! I would never use them again or recommend them to anyone. read more

Amanda and her crew did a pretty nice job of cleaning my home. It had not had a deep cleaning in some time so there was a lot to do. They were cordial and went about their business. When they were finished Amanda suggested that I do a walk through, which I appreciated. I did find a few areas that had not been touched or cleaned and she got one of the crew to do so. My biggest disappointment was that the microwave was not cleaned: the website states that this is included in a deep clean. I was expecting a house full of company and found myself cleaning prior to their arrival. I did like the earth friendly products, but not sure I will use them again. read more

I have a large dog and 2 cats. Their hair is everywhere. I am happy that they got behind the furniture and doors and got all the hair up. They were nice to my animals too. It was refreshing. read more