My experience at this facility has been very pleasant overall. I recently brought a loved one in,…read moreand she was seen by Dr. Herbert, who was wonderful. She was professional, caring, and provided great service. The only issue I have is with the lady at the front desk, whose name I believe is Lorena. She came across as very rude, although that may simply be her personality. Unfortunately, I had two separate interactions with her within the past week, and both left me with the same impression. On another occasion, I brought my son in after he was hit in the face with a basketball and busted his lip. I called ahead to ask about the wait time and explained the situation. Lorena told me that if he needed to be seen, I would need to come in and wait. I understand that wait times can change, but I simply asked whether there were a lot of people waiting at that time so I could make an informed decision about whether to come in immediately or consider my options. She told me that she would not provide that information and repeated that I would need to come in and wait if he needed to be seen. I want to emphasize that the medical care and service I received were great. My concern is specifically with the customer service and friendliness at the front desk. A little more patience, kindness, and willingness to communicate would make a big difference. I will absolutely return if I need to, because I was pleased with the care provided. However, first impressions matter, and for some people, that first interaction can be the lasting impression of a facility. I hope this feedback can be used constructively to improve the overall patient experience.

Very clean facility and super friendly staff. There wasn't a wait so we were seen quickly. We were…read moregiven a tablet to fill info out and not only was it repetitive, it didn't save a lot of info so the front office lady came in and had to hand write it all. Very weird and confusing. The care was fine, but hubby broke his toe at work and they gave him a post op flat boot, we had to ask for extra tape, and they didn't say anything about crutches. We had to ask for pain meds too.

Dr Woods and his team are very attentive to my concerns and health. Northwest Health has a large…read morenetwork of specialists. Dr Woods spends a good deal of time with every visit. I've been his patient for 5 years since I came to Tucson. I'm extremely satisfied with the quality of care he provides.

1) I leave a message for the Dr. 2) I get a reply that has me thinking he did not read my message…read more 3) I question the MA, as to the DR. reading and answering my message. I'm told he read and answered it. 4) I go to an appt. with the Dr.. Bring it to his attention. He says he did NOT answer the message. OKAY who's telling the truth??????? THEN. I send him a document stating the problems I have had since my operation. The reply I get from the MA is "IF YOU HAVE QUESTIONS MAKE AN APPOINTMENT" This is most definitely a What the F___ !!!!!!! And I'm being kind here.

TMCOne Rita II, Suite 100, is a medical complex within Rita Ranch subdivision. Building is L-shape,…read moreentrance is far right corner. It offers Family Medicine and Pediatric Care. Extremely convenient location, easy to locate and ample parking. Do arrive early, parking can get congested at times.

I don't think they could make it any more obvious they don't care about my kids health and only…read morecare about billing our insurance so frustrating to wait for an appointment and see the doctor for 0.4 seconds. I have twin one-year-olds I made the appointment for one and they are both sick with the same thing. She would not acknowledge the other because she's not making money off of him so I have to take each twin to separate doctors appointments super convenient.

My mama's oxygen levels dropped into the 70's so her fabulous caregiver at Park Sr Villas…read moreimmediately called EMS and then me. I met the ambulance here and I am so happy this is where the brought her. The staff has been an absolute blessing. Every person has showed competence and compassion for my Alzheimer's stricken mama. They have even taught me new ways to better care for her and made suggested that will go miles in improving her level of care. The respiratory therapists have been amazing; the doctors have been responsive respectful and brilliant; the culinary team has been so kind and helpful; phlebotomy came in like magicians who seemed to use magic to draw her blood because nearly each time was painless; and the nurses..... let me TELL you about these nurses! Wow! I mean they were beyond attentive to my mom's medical and psychological needs. They went out of their way to help her maintain her dignity, and never once dismissed what she had to say, even when she was a little whack-a-doodle. They adjusted to whatever was best for her! I'm talking to you, Christine, Corrine and Aiden! You and your crew made my mama smile and laugh through the terribles and for that I am forever a fan. The team at TMC Rincon are to be commended for doing their jobs with heart! Oh and this is a brand new facility. The ER was timely and thorough; the place is beautiful; and the room had a couch that converts into an actual BED for me to stay with her! And they have done away with the big beeping monitor system that always drives both patients and families crazy. She had a mini monitor "pack" that sends the feed to a central monitoring location which alerts the staff in the actual hospital if there an issue. This frees the nurses to do real patient care, instead of constantly responding to unimportant beeps and buzzes. I think they have really managed to create a different hospital experience for patients and families alike. I am very pleased, impressed and grateful.

The care I received here was so amazing, I have never written a review on a hospital before but the…read morestaffs experience and overall caring qualities made my stay here so worth it. I ended up having surgery but my nurses all did amazing at making me comfortable and providing me with the care I needed. Would recommend to anyone!

Dr. Rolins has been my Primary Care Physician for several years and I am very pleased with him and…read morehis office staff. He listens and takes time to hear what you are saying. He is thorough and explains everything completely. And he is compassionate with a bit of humor mixed in as well. The office staff couldn't be better!! They are patient, polite, and pleasant-even through the worst of Covid. I have never had an issue with anyone in this office. I recommend Dr. Rolins without reservation!!! With healthcare the way it is in this country it seems that we need to have a little patience with "the system". The previous review was not a good one but as my father used to say-you attract more bees with honey than you do with vinegar. A lot of the way you perceive things has to do with the way you treat other people. It takes time to work through the system these days with referrals, being in or out of network, what your insurance will pay for or what they deny--none of that is your doctor's fault. He probably feels as frustrated as you do-maybe more. Try giving people a break now and then.

I was transferred to Dr. Rolins from my previous doc who retired. At the first visit, it struck me…read morestrange he declined to look at a lesion on my leg, especially as I had a history. Just recently, 4 months later, he referred me to a vascular surgeon regarding the lesion that was out-of-network although my insurance showedthem in network. Clearly there ws a problem neithr his office nor the insurance wanted to own. I tried to resolve with his office who were singulalry unhelpful and refused to let me speak to the practice manager. Dr. Rolins then fired me as a patient. Docs like Rolins need to look at themselves and their own admin to see why there is a problem in the first place. Not blame their mistakes on the patient . I am, by the way, a nationally recognized patient advocate

I came in for trouble breathing...Out I went with two useless tests. The first one I took, though I…read moreshould have asked "how much" and "what for". Sure enough, back came a bill, net of the insurance payment, of $188. No results, no consultation, and no test results sent to my Primary. So I called- first woman said something like they would not respond. Then she agreed to let me speak to someone else, but left me on "hold" for 15 minutes until I hung up. Huh??

Get staff who doesn't treat patients as though they were an inconvenience to their "horse play"…read more,for lack of a better word). They are outwardly rude. I asked them to repeat something and I got eye rolls. They speak Spanish amongst themselves when they have an English speaker before them. They speak in a demeaning way to patients. I almost got up to save a very eldery woman because she was getting flustered and didn't know what to do. They have no empathy and make things as difficult on you as possible. For instance, I needed blood work, they were supposed to have sent it over, not there. Call for help and I got hung up on, try again got left on hold for over 45min til they wore me down and I hung up. I called again and got Lillian who was absolutely going to help me...yay....not there again. Needless to say I am no longer a patient there... I will not be subject to that kind of treatment. I just got off the phone with their supervisor who would have a hardcopy of the labs at the office and she would speak to the staff. Why is it my job to now go to the office, deal with the absolute horrific staff. It was then I quit. They don't care about the patient at all!!! PATIENT BEWARE Dr Mukesh

Excellent care team! Very knowledgeable, caring doctor who actually listens to your concerns.read more

What could improve?? A few things!! For one...a call back…read more I left two messages yesterday, Thursday and two today, Friday. No one called me back.. I've been working two weeks to get my prescription refilled. This coming Monday will make 3 weeks. When I called two Mondays ago. The staff told me that they didn't do in-house compounding anymore because of insurance. I gave them a name of a compounding pharmacy that I've used in the past. This took a couple days. When the staff called my prescription in, it was a different form of pill then when it was compounded in the office. was getting the dissolve in your mouth thyroid pill. The office called in a capsule. I wanted to stay with what I had been on for the last two months. When the pharmacy finally got the OK from the doctor to do the dissolve in your mouth pill, the pharmacy told me two days ago, it would be the end of next week before I got my medicine. I ran out of medicine two days ago. I decided to check with a local compounding company I've used in the past. I called them Thursday of this week. They told me if the prescription came in yesterday. They could have my medicine to me by Tuesday. Problem is the office called in a prescription from my old doctor, not my present doctor. This Dr has never prescribed this dosage for me. So I've made a bunch of calls and no one has called me back and they haven't called the right dosage into the pharmacy. So, I don't know when I'm going to get my medicine. Pretty sad.