I've had to utilize Tucson ER & Hospital a few times over the last few months…read more Everybody here is friendly, compassionate, and proactive in addressing emergency needs. From the nurses to the doctors, they all care about people and being a safe and welcoming place to be treated. The wait to be seen and treated is quick. They want you feeling better as soon as possible. I 100% recommend this place.

Cross posting from google reviews because 3 hours after posting hundreds or reviews flooded mine…read more Being charged a ridiculous amount after getting no help nor answers, I was given black label medication I wasn't told about and I absolutely wouldn't have agreed to take. Sent home to almost die a few hours later. Don't come here. They don't care. I saw Sean Maley. Update: In response to the comment from this business, I called more than once after I regained my ability to speak in full sentences, and I asked why I was given medication without my knowledge and I just got a bunch of "I don't knows" and "I don't think they'd do that" even after I was sent a survey regarding my visit, I was asked if I wanted a call back, I said yes and I never received one. So I don't know what speaking to this facility again would do to help me in anyway. I even requested my medical records from this facility, and I was never told that the doctor believed I had a serious condition even though it was entered in my notes. And of course, it ended up being exactly that, but I was never told. I am an adult and I should've been told all of this information and not found out later by reading doctors notes. And I also read in my notes that I left with a 2 out of 10 pain. I never ever told anyone that my pain was below a 10. Their "legal counsel " isn't licensed to practice law in the state of AZ.

Our experience two days ago was not quite as stellar, for the first several hours, as on previous…read morevisits, but the hospital is undergoing some major reconstruction, apparently, so we made allowances for that. I went in because a cyst had ruptured behind my knee and I was unable to put weight on that leg. Various tests were done. Then, while we waited for reports, I passed out. We were seated in a hallway, and my husband tried to revive me. He couldn't leave me, for fear I would fall out of my chair. Thankfully, a nurse soon came up; she tried to revive me, and when I did not respond, she moved quickly to get me into a room. No heart attack, but an artery had flattened, and my BP was extremely low. Dr. Joshua Paree was there, and my husband was very impressed with him. He moved quickly, knew exactly what he needed to do and did it. I began to come around while they were working to stabilize me. I received the excellent care I have come to associate with TMC, and I am very grateful. So many nurses, but I remember names of only two: Jenny and Miguel. But all of them were so efficient and so kind.

TMC's customer service has been incredibly frustrating. I tried to schedule my second shingles…read morevaccine, only to discover that it can't be done through the MyChart app. The app instructs you to call, but the phone number listed there is incorrect, so we had to search online for the correct number. When we finally called, the recording said they were short-staffed and suggested sending a message through MyChart instead. We chose to stay on the line (because how do you schedule an appointment in an email), and after one full hour, we still hadn't moved up in the queue. Scheduling a simple vaccine shouldn't be this difficult. It's disappointing that accessing basic healthcare services requires this much time and effort. This experience has left me questioning the level of customer service and health care TMC provides.

I went to this ER on a Wednesday afternoon and they got me in pretty quickly. I was in server pain…read morean could not stand up very well, they took me back and started working to figure out my issue. The first nurse was very friendly and helped me and my daughter, the RN who came in to take blood after the Dr saw me was a mess, he had and attitude and slammed some the test vials on the cart. I asked be it in serious pain in my abdomen and chest if everything was ok, he say yes why, I stated well you do not seem like a happy human right now. He replied no that is just who I am. OK so maybe not work with people who are just seeking help and need answers, I understand not everyone that comes to the ER is a nice person but I really don't want someone who is trying to help to be that moody, sorry. You area a nurse and we look to you for support and help. The Reason for the 2 stars is because I was there for hours while they still tried to figure out what was wrong, and trying to transport me to the NWMC on Houghton and Old Spanish Trail, the evening nurse was very kind and cared about my well being. He did his best to help, and finally he gave me oxygen to help with the heart and oxygen monitors to stop going off over and over. There was another issue I am not sure which hospital it was but the phone system had gone out so the ER could not reach anyone at the Houghton location to get me moved. How does this happen in 2025. WTH It turned out I had double pneumonia, that was found the next day after two more CT Scans.

Northwest ER, dehydration during to GI issue. MD ordered IV hydration, then left. Nurse put in IV…read moreport, never dehydrated me. Had CAT scan with contrast, after 2 hour wait for results, physician went over and cleared me to go. IV port still in my arm, asked him to get somebody to take it out, he did. The worst of the worst, zero stars

My daughter was told by urgent care, after being seen for for a possible bowel blockage, to go to…read moreER if it didnt resolve with meds that urgent care prescribed. The situation didn't improve so we went to Tucson Medical Center ER at 4:30 p.m. yesterday. My daughter is multiply diabled. She was told that they would do a fleet enema and hydrate her. After waiting until 9:30, the procedure was started. It was somewhat successful and she was told that the staff would perform a more aggressive enema. So, she was placed in a private ER room at 10:45 ish. We waited and waited. I asked the nurse 3 times when the nurses would be in to attend to my daughter. Each time I was told that they were making their way through the patients and that the ER was very busy. The 3rd time the nurse told me that the team would be in shortly and that they had the meds ready for the second procedure. We waited and waited. A nurse came in and I mentioned to her that we had been in the private room for 2 1/2 hours waiting with no updates. She left the room. The doctor came in and said that there was a problem with communication between she and the nurses. She said that they had determined that there was no blockage and that my daughter would be released and she should do her own procedures at home-and besides they needed the room for other people who were much sicker than she was. All of this after waiting for 2 1/2 hours. She w as clearly angry. She sssuggested that she could give another enema and have my daughter wait in the waiting room and use the waiting room bathroom!! (which was also dirty) We made the decision to leave. Checked out and went home at 3:00 a.m. - after 10 hours of waiting and waiting. The ER was dirty and very cold. Curtains were torn, floors were dirty and vending machines didn't work. Had to ask for a warmed blanket while I was in the waiting room. Communication was very poor with both patient and staff. The doctor was clearly trying to get rid of my daughter going into detail about how sick the other patients were putting the blame on her instead of the poor communication that they have internally. We will never return to this ER. I will be reviewing the bill when we get it.

Experienced unexpected extreme pain one morning. A previous diagnosis increased my apprehension and…read morechose TMC ER. Staff and medical personnel assessed my situation quickly, addressed my pain issue. Ran all necessary tests. Alleviated my concern over previous diagnosis and sent me home with a referral. Was grateful for the timeliness, professionalism, and kindness.

My first experience at Carondelet St. Joseph hospital on Wilmot rd Tucson Az. ( summer 2026)…read more The experience with the outpatient surgery center was most positive from the the phone call for information from Helen in waiting room upstairs ( lobby very cold dress accordingly ) , the medical aides , nurses , Dr. Hellbush anesthesiologist & assistant, Dr.Katie Artz surgeon highly qualified & recommended , & recovery team , thank you . A friend on westside of Tucson said that confidence was not experienced at the west Carondelet St. Mary's hospital but I didn't hear the details who , what , when, & why ,respectfully . That said it was very clean efficient , and parking was easy . A large parking tower is located to the south & north side of Carondelet Dr.to enter Surgery outpatient , turn immediately north of the parking structure on east side .

Nurses in ER were sarcastic. One said to me I'll get sarcastic like she hadn't been before. the ER…read moreis a level 1 Trauma center. the bathroom that I used had overflowing trash. I was in the ER for nine hours, then brought to a room. The bathroom sink leaks loudly nonstop. Toilet paper is like sandpaper no paper towels in the bathroom. The bed is weird moves up and down as you move ...nauseating. If you turn off the movement of the bed, it sinks in the middle. JNight Nurses are nice. My Gastro doctor said I could go home but only hospitalist can let me go and here I sit

Oops a problem to solve. I was buffing Out a bbq fork and…read moreit caught. Opened my palm and 7 stitch's for me. I was first in line, the blood had stopped. They do take appointments, so you are first after them. They don't contract with the VA, so you have to use your Medicare Insurance. No problem, I have learned to have both. In and out in a reasonable time with instructions and ointments and bandages till I come back to have the stitches removed. Glad I came. The staff were great. Very modern office and equipment.

Visit was great in and out Dr was very thorough and took very good care of me. I highly recommend…read morethis place.

Arrogant attending Dr. She was condescending and arrogant. Nurses were all wonderful. MD's either…read morerushed and too busy or patronizing and downright awful.

The whole experience was horrible! My sister and I brought our mom in because she had fallen/in a…read morelot of pain and incoherent at times. We asked if we can get a wheelchair for her. They said none were available. My sister explained she could not walk. The front desk person then snarkly said"well how did she get in the car" it took 4 of us to get her in the car and she lives about an hour away making it even harder for her to walk. I heard nurses/staff making fun of patients and talking bad about them. We were there for 8 hours before they said they couldn't find anything wrong. The next day my mom was worse. Ambulance brought her to UMC. They ran tests and found she had a very bad infection somewhere in her body. NW didn't even catch that. She could have gone into septic shock. DONT GO TO NW HOSPITAL!!!!

Here for an eeg. Dropped patient off at the door and went to park. Closest garage is "employees…read moreonly." Next best choice is further away. Got a tkt then saw rates for $3.00 per hour! Well, ok. Next sign says " patients and guest parking level 1 only." Went around level 1 twice. Each space that was empty, was "reserved." Called security to ask where I could park. Guests and patients can park anywhere in that garage that isn't marked reserved. So up I go. All the way to the top! Where it's not covered parking! Not if I have to pay for it! Left the parking garage! Under 30 min is free. Back to the front door! Valet it is. Waited in line approx 5min. O'! Look! There's a sign that says " Free valet!" Would have been nice to see that at the entrance. The young man that administered the test was very knowledgeable he was very nice and he was very gentle. They could have given us more detailed directions on what to do and not to do or what to expect from this test. Overall it was a good visit but the parking sucks!

My 83yo father was taken to Banner ED by ambulance. He was in excruciating pain & actively…read morebleeding--and on very powerful blood thinners from a previous medical condition. He bled through all of his clothes while sitting in their waiting room (so blood-soaked they were thrown away). Banner ED personnel left him sitting in the waiting room for over 8 HOURS, continuing to bleed and writhe in pain and became irritated when asked when he could be seen or treated. My father finally left and went to another hospital. I have worked in emergency medicine as a paramedic in 3 states over 40 years delivering patients to many, many ERs. My husband is a physician and has worked in multiple hospitals over 30 years. Neither of us have ever been so appalled at the lack of care or concern shown by Banner Hospital. Even at attempt at simple human kindness would have gone a long way but there wasn't even a minimal effort at patient care. I assure you, NO ONE in our family will ever step foot in a Banner facility again.

Worst hospital ever. My boyfriend was hospitalized and the experience was absolutely horrible…read more My bf has a very common name and there was another patient with the same name in his room. They took my bf to an operation room by mistake. HOW SCARY! Thankfully one of the doctors called him by his last name and that's when they realized they had a wrong patient. SMH Now I'm trying to make an appointment for him for some testing and they can't make it because the doctor put an order in for wrong thing and they can't make an appointment until that is corrected. It has been a few days already since I first called. I don't event want to give one star but nurses that took care of him during his stay were extremely kind and did their job well so they deserve the star. They definitely need more help though. It seemed very understaffed. Avoid if you can! Unfortunately, this was the closest ER for us.

Shame on Banner only offering valet at their other sites! Handicap parking is far. Not even a…read moreshuttle offered. I see the southside gets shafted again. Won't be coming back here.