Khalil came over to fix a running toilet for me. He did a great job explaining the cause of the…read moreissue. I finally have peace now that the toilet is acting normal now. Thank you, Khalil!

Set up an appointment and they gave a two hour window ( lost two hours of work) but they didn't…read moreshow. Called them back and office said we were never on the books. Lost a new customer and we had a plumbing issue plus a remodel in mind. Not the way to do business. Would definitely NOT recommend.

Zach came out on Saturday, he checked our air conditioner problem and immediately figured out it…read morewas the capacitor was the problem. He didn't waste any time. We had ProStar come out and they wanted to replace our unit outside and in our attic for $15,000. Zach was very professional and pleasant.

Lake Country always does a great job for us... We have used…read morethem many times for both heat and AC on both our personal home and our investment properties. We'll keep coming back... Highly recommended!! #lakecountryhvac @lakecountryhvac

Came out for an emergency well pump repair - found the problem, got the switch replaced and got my…read morerenters their water back ASAP.

Called on a weekend came very promptly and didn't charge a arm and a leg. Very nice. Definitely…read moreour plumber from now on.

This company could follow up, reach out to me for my availability 2 weeks and I have not heard…read moreanything from them. I guess business is booming and they don't need anymore customers.

He was first sent to us through our home warranty company. He has become our go to for repairs. We…read morehave a long list and he's taking care of them with care. He cleans up when done, no mess left behind. Communicates with you and will return if necessary. Cost is very reasonable for the repairs we've had done. If he can't do it he will refer you to someone (the company) who can. We highly recommend this company.

I'm surprised there are only 2 reviews for this business. The former owners of my house left his…read moremagnet on the refrigerator when I bought 20+ years ago, and I have used them ever since. I have seen his truck in the area throughout the years. Every time I "sprung a leak" in the plumbing underneath, Terry was responsive and reasonable, even on a weekend without extra charge on occasion (just don't expect that). He has also replaced my water heater (that he installed years earlier with former owner), in which visit he also installed a new toilet seat he noticed I had on hand free of charge (I know it's super easy, but nice gesture). He suggested he install an accessible shut-off ball valve within the home to help minimize possible leakages from burst pipes when I am away, which he installed at a reasonable price. Terry is clearly a knowledgeable plumber who I can recommend without reservation. I also know that he chooses to install the highest quality parts for certain applications, like outdoor spigots, that are much more freeze resistant than builder-grade.

I have used Terry for all my plumbing needs at our Lake Gaston Home. The first project was a…read morekitchen remodel and moving our water heater. The second time we used him to install an exterior shower and the last time we used him to install a sanitary line for our RV and finally he replaced both toilets in our home. Each time his service has been excellent and we will continue to use him for our plumbing needs. Wish more contractors were as responsive and reputable.

I have used the services of this business 5 times, and have been pleased each time! Friendly,…read moreexpert skill, reasonable prices. My go-to electrician!

Used them years ago. Good service and pricing. Installed…read morewhole house generator for power outage

do yourself a favor and steer clear of this company! not only does the never answer the phone but…read morethey tried to rack up charges on you that are unnecessary and will ignore your questions and calls intentionally so that they can continue to add late fees to your bill. Apart from that, they have absolutely no idea what they're doing and the owner , justin , has absolutely no idea how to run his company. They will have to come back five times to fix the same issue because they don't take enough time or care to fix it right the first time and they overcharge you crazy amounts!! WORST RAN COMPANY IVE EVER SEEN. All they care about is how much they can get out of you.. sad.

We contacted Advanced Plumbing due to a sewage smell in our basement. They arrived 2 hours late,…read moreafter they called me multiple times to confirm the appointment window, but never called to indicate they would be +2 hours after the appointment time. They quickly identified the smell was a dry drain and had me pour water into it. They spent less than 5 minutes in my home. This cost me $190.00. - $120 for labor (???), $60 for the trip, and $10 for supplies. $190.00 for a plumber to be +2hrs late, spend 5 minutes in my house, and for me to put water down my drain. They didn't even take a tool out of their truck. DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.