If I could provide a lower ranking on here I would! The person that I encountered with this organization was the rudest individual that I have ever encountered in this industry.
Let me set the stage:
My encounter with Ravenswood Paint & Body started off great and I was choosing them based on the recommendations I found online in regards to their quality work.
My vehicle was backed into by someone in the parking lot of a gas station the day before. I submitted a claim with my insurance company to start the process as they have always worked with me in regards to filing against the responsible party on my behalf. After filing the claim, my insurance company provided a list of repair facilities nearby and I picked Ravenswood Paint & Body due to their location and ratings on the quality of work.
The very next day I received a call from a male employee inside the business (assuming it was the person running the business; however unsure at this time). This individual was informing me that the insurance company sent their office information that I may be bringing my vehicle in for repairs. Furthermore, he requested that I bring my vehicle by later that day so that the shop could examine the damage to determine what repairs needed to be done.
I informed the person on the phone that I would bring my vehicle by around 2 or 3 that afternoon so that they could inspect the vehicle. After this call I then spoke with my insurance company who asked me to go ahead and file the claim with the responsible party's insurance company to expedite the claim. I was informed that I should wait to pursue the state farm claim until the responsible party's insurance company made determination on the payout and therefore I needed to wait for their adjuster before going forward on the repairs.
I contacted and made the claim report with the responsible party's insurance company, USAA; who were very nice and accommodating. With this being said, due to the location and the quality ratings of Ravenswood; I was still planning on choosing this facility to complete my repairs.
I went to their office and when i walked inside there was a man and woman inside the small office. The man was on the phone so I informed the woman of who I had spoke to earlier that day and that I was asked to bring my vehicle in for an estimate. She stated that I probably spoke with the individual who was on the phone.
Less than 30 seconds after I said the words "estimate" the male individual hung of the phone and immediately stated in a very aggressive and assertive voice "WE DON"T DO ESTIMATES!" I was briefly taken back but could understand that maybe he didn't hear exactly what I told the female so I informed him that I was there because I was asked to come by so that I could have my vehicle inspected by them to determine the damages and what needed to be fixed. Again, he stated in a very aggressive and assertive voice "WE DON"T DO ESTIMATES!" I told the individual that I wasn't sure who I had spoke with (and it was at this time that he acknowledged it was him) but I thought I was asked to come in for an estimate; however, maybe I misunderstood why I was coming in.
I then explained to them that I was essentially waiting for USAA to complete the claim and that I was probably not going through my insurance company which sent him the paperwork. He immediately became very aggressive and told me that if I was going through USAA then they would NOT complete the repairs.
I was very shocked to hear this and asked him why and he responded that USAA may send an adjuster out and say the repairs cost $1000 but when he actually goes to do it he might notice that it is actually $1200 and he WILL NOT submit paperwork requesting more money from the insurance company. I then started to respond and he interrupted me stating that he was going to finish what he had to say! So I let him finish and he went on to say that this is how he "controls" the repair industry to ensure quality work is being done.
Once he was finished I let him realize that he obviously was losing me as a customer and explained to him that even if USAA paid me 1k and I brought the vehicle to him and asked him to repair it and he wanted 1.3k, I would have paid the difference because of the reviews I saw; but because he was a complete and total JERK who barked at me from the start and treated me like a moron; he was out whatever money he would have made! He said he didn't care; so I hope this review hits him in the wallet for other potential people wanting to take their vehicle to Ravenswood Paint and Body! If i prevent at least one person from choosing this company that is more money this jerk will never get.
Also, I will be contacting my insurance company to inform them of the actions of this particular business in hopes that they choose to stop recommending him to others. Completely unprofessional and rudest person I have ever encountered in the industry. read more
