We've had Desmond-Integra as our insurance services since 2020, after purchasing our first home,…read moreand we've been very happy with their service. Even when I mistakenly hit up the wrong agent I'm forwarded to my direct agent, Bev, and she gets back to me quickly. We recently went through a policy renewal process and Bev was able to thoroughly explain the changes to the current policy, why they were happening, and what we might want to consider to keep costs down. She even provided personal experience into options to help me with choosing the right solution. In the end, Bev put me at ease with the choices and I actually feel relaxed.

Matt and his crew are professional, responsive and easy to work with. Matt helps me with my…read morepersonal insurance needs but he also provides excellent service to my many property owners for whom I manage their real estate investments. I refer him without reservation and appreciate his friendly demeanor and professional expertise.

I called Travis today planning to have him locate less expensive homeowners insurance for us. He…read moreasked specific questions about our current policy and took the time to explain the calculations. He assured me that we have the best available policy and ultimately he didn't get a new customer. However, he took the time to help me think through some aspects of our current policy that I could control the cost of and that resulted in a lower premium (for this coming renewal anyway). He may not have a paying customer, but for his honest expertise he has a customer for life when and if our current insurance companies changes our policy options (ie. hail/wind deductible %). Travis, thank you for taking the time to speak with me! I will reach out in the future to no one else should I believe we may benefit from switching companies.

Travis is your guy when you're looking for an independent insurance broker…read more I hadn't reviewed my coverage for home/auto insurance for price competitiveness in over a decade and decided to review it again. Travis gave me his honest opinion that my rates were well in line with industry standard, and pointed out that I likely wouldn't retain certain grandfathered perks if I were to switch. This shows a high level of dedication and professionalism, when he could have instead steered me to another company so he could get a commission.

Cameron H found me a great quote for insurance and health insurance…read more Other general insurance companies were quoting me 154! Cameron not only lowered it but added so much more to my policy and looked out for my health since I don't have insurance. All for $98

I will never do business here. I called for a quote on auto and rental. The sales person was being…read morebullied by apparently Taylor the owner himself. I could hear him telling my agent to "get all he can out of me". Taylor then yells "I want a credit card number what's taking so long". "That's what we're here for. Makes some fucking money", I don't know how other State Farm offices do business but, I've never been to a insurance company that treated its employees and customers this way.If you want to be more than just a number please find another company to do business with. Never do business with this company on Farwest. State Farm if you read this you may want to look into how this makes your brand look if you even care.

Jeff Kuhl is my Agent for my Home Owner's policy. He was extremely knowledgeable in what our needs…read morewere for my home in Pflugerville. He was not only able to answer all my questions and concerns but offered several suggestions I had not thought of. He provided a terrific policy at a very competitive price. This company has been in business for several decades and it is easy to see why. I intend to stay with Jeff at Pflugerville Insurance for all my future needs.

Our new construction home had a builders risk policy with State Farm via the general contractor. I…read morehad a feeling and called to verify the policy status. I called Luke Smith and after 10 days of inquiries, I was told our policy had been canceled 2 months earlier leaving us vulnerable with no coverage. No notification from the GC or State Farm and I had to check with them to even find out this happened. We then had to buy our own very expensive homeowners policy through State Farm with a builders risk clause. Our home wasn't far enough into completion to go with our existing insurer. I called in 11/16/21 and spoke with Michelle. She was pleasant and listened. I told her I was not very happy with them and my insurance could provide same coverage for less than 1/2 the money. She indicated it was easiest to wait for the policy renewal to switch over. I agreed to wait until 1/27/22 to switch to another insurer to make it easy. I confirmed with her the charge would be effective 1/27/22. On 12/28 I received a letter from State Farm that my coverage was canceled in 11/16/21 when I called. What??!! I left a message at Luke Smith's office and no one even bothered to call me back. Negligent and put me in potential huge financial risk AGAIN! No apology or anything. Not sure how they are in business. More like a really bad neighbor!! I too will never do business with State Farm due to this agent.

You will not find a better insurance agent! Luke and his staff are amazing. They provide great…read morecustomer service and best of all Luke gives back to his community regularly.

The last few years have been incredibly stressful concerning both "acts of God and Man"…read more Two years ago, our rental vehicle, a brand-new Ford Explorer, was destroyed by a hail storm, which also inflicted severe damage to our home. Three days later, our water heater caused a flood that affected half of our house. We had to vacate our home for six months. Greg and his team were there to guide us through the process, and State Farm took care of everything except for our deductible. In October of this year, we experienced a terrible car accident in Florida. We hadn't even made our first payment on our brand new car before it was totaled. We found ourselves stranded in the middle of nowhere! Once again, State Farm was there to assist us and help us recover. Greg Meyer and his team are truly a blessing. They have consistently supported us with family insurance, provided us with information, and connected us with the right people to assist us. I want to extend my personal gratitude to Jerry, Saige, Madeleine, Morgan, and anyone else in the office that I may have overlooked. If you're interested in learning more about Greg, visit his website: https://www.gregmeyer.biz/?cmpid=cp71_blm_0001 Read: About me. Everything stated is accurate; he and his staff demonstrate it every day. I consider myself extremely fortunate to have had Greg and his amazing team support my family and me over the years. The past few years have been very stressful in regards to "acts of God and Man". Two years ago our rental car, a brand new Ford Explorer was totaled due to a hail storm, the same storm caused extreme damage to our house. 3 days later, our water heater flooded half of our house. We had to be our of our home for 6 months. State Farm was there to guide us through the process and take care of our every need. Our only cost was our deductible. In October of this year we had a horrific car accident in Florida. We had not even made the first payment on our brand new car, it was totaled. We were in the middle of NOWHERE! Once again State Farm was there to help and pick up the pieces. Greg Meyer and his team is a God send. They have always been there for us helping us with family insurance, getting us information and connecting us to the right person to help. I want to personally thank Jerry, Saige, Madeleine, Morgan, and anyone else in the office that I have failed to mention. If you want to know more about Greg, check out his website. https://www.gregmeyer.biz/?cmpid=cp71_blm_0001 Read: About me. Everything is true, he and his staff prove it every day. I am one lucky client to have had him and his fantastic team help my family and me throughout the years. .

Kyle Massa is the man! He went over everything thoroughly and didn't rush me through my car…read moreinsurance. State farm has good claims coverage reliability also. He saved me $130 on my car insurance from one phone call!

I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

Friendly service and responsive. Have had auto and home policies through here since 2022.read more

We are retirees on a fixed income and were not happy with the 35% auto and home insurance rate…read moreincrease we received on our 2018 policy. We are rated "Preferred" across the board and have never made a claim on either home or auto. The reason we were given for our premium increase was due to the natural disasters in other parts of the country. We do not live in a high risk area and have never had an accident. The way to beat the system is to find an agent who represents 12 insurance companies, understands your situation, and is willing to shop around until you get the best premium with the best company on a continuing basis. We were blessed to find this agent: TPS (The Policy Source, LLC) Tammy Hebert and her assistant, Stacie, went beyond the call of duty in working with us to find an excellent rate ( she saved us $500 on home and auto) and with a top company. Her patience and customer service is incredible. This is the first review I have ever written for an insurance agent because my husband and I have never been treated as kindly and compassionately as we were by Tammy and Stacie and this deserves to be recognized. This can be a very stressful situation for anyone on a fixed income trying to reduce expenses. I know Tammy would be happy to visit with you to see if she can save you money: Tammy Hebert, TPS, LLC, 921 West New Hope Drive, #501, Cedar Park, Tx. 78613. Phone: 512-956-7720.