1 Star - 13+ HOUR ORDEAL | DANGEROUS NEGLECT & ABUSE…read more My sister arrived coughing up blood at 12:30 AM. Her X-ray was finished at 3:55 AM, yet we were left in the waiting room with zero consultation or answers until 9:00 AM. Overall, we were stuck there for nearly 14 hours just to get a diagnosis. We didn't need a bed; we needed a doctor to review her results and tell us if she was safe. The front desk conduct was appalling. A receptionist named Marella told me she "DID NOT CARE" my sister was coughing up blood and intentionally flipped her ID badge to hide her name (a violation of WA law). Another staff member earlier that morning refused to provide a grievance form. While the clinical staff was kind and attentive once they finally saw us at 9:00 AM, the 13+ hour total time spent for a respiratory emergency is a massive safety risk. Formal reports have been filed with the WA Department of Health and Legacy Leadership. Avoid this ER.

5+ hours in the ER for a dog bite. The slowness of this hospital is staggering. Finally getting…read moreinto a room to see the dr for the first time since arriving 5 hours ago. How clean does one expect the room to be when they leave another persons blood laying around? I will never step foot into this hospital for care ever again.

I was brought in by an ambulance for chest pains, they already had an ED room ready for me. Doctor…read moreHanley and ED nurses Kaitlyn and Rachel efficiently and effectively took care of me and diagnosed a heart event. Dr Kozinski came in the middle of the night to do an angiogram that confirmed a SCAD. I was moved to the Cardiac ICU where the entire team was wonderful. While I can't remember the name of the great nighttime nurse (sorry!), daytime Nurse Mary and NP Jackie were caring and super informative. I've forgotten so many names, but I want to mention that the young man who put in my second IV line (the first was at a clinic) did it painlessly. Also, the professional who did my echocardiogram was excellent, and the staff member who took my food orders was so considerate and helpful. Everyone was so welcoming and respectful to me, my same-sex spouse, and my sister. Their care and treatment were exemplary. I was able to be discharged after only one night in the CICU. THANK YOU, PEACE HEALTH!!

I never given a review before. Ive been to a lot of hospitals due to my chronic illness. But I came…read morein for something else personal. I came into the emergency room for severe pain. To start off, The nurses were all AMAZING, there was this specific nurse, I wish I remembered her name but she discharged me and obviously I was really emotional. She took time to answer questions and reassure me, and also explain what I had meant- because I was confused and didn't know. All of things I generally wanted to ask the physician, Daniel Hercz. My biggest problem here that makes me frustrated is he diagnosed me with something that I was never tested for. I came in for a result not a guess. I had questions I needed to ask him, I said hey I just want to be sure this is %100 so I know exactly what I need to do. He seemed upset that I wanted to do that and left aggressively. No one wants to be taken care of by someone who acts like they don't care. I understand people have bad days and they can have difficult patients. But I am an EXTREMELY kind person and I've dealt with customer service and remained kind even when I was handled disrespectfully. This was not okay. And I'm sitting here still full of questions and I can't even have the diagnosis result that I was supposed to have. I'm glad I was treated, but that was not okay. Why was a nurse doing a physicians job? Give the nurses a raise. Please. I wouldn't recommend anyone come here, you might not get a proper diagnosis- just a guess‍ Again, thank you for the nurse whom helped me and was there for me- I 5 starts beyond for her. But the physician? Wow. Do better, by giving proper diagnosis rather than just guessing because now I'm stuck without a reassuring test result. I actually needed tests for what I had, but no he just suspected it and left he said a few words then dipped all mad like? Okay I'm done with whatever I have to say. I'm young, I don't do this and I hate to complain I'm a positive person. But please just deal with this because this is SOMEONES LIFE! At risk for something that could be big. Don't mess with people's health ‍ No matter how bad my day is, I could never not diagnose someone properly.

Kaiser onsite medical doctors and staff are very Professional…read more On the other hand, I don't want to paint all the call center workers with the same brush but ones I dealt with are completely worthless as paid Kaiser representative and have no self respect about delivering garbage service, then like bums, have their hands extended out for a paycheck they have not earned! Just because you bring your stupid ass to work doesn't mean you've earned a paycheck! I had a surgical procedure that subsequently got infected and called the Doctor but was routed to the call center and after getting the run around for 45 minutes I said " does anyone there know what they're doing" of course the weak and brittle constitution of the medical worker got his feelings hurt and hung up! Good thing I was able to get some Antibiotics and heal the wound myself.

Excellent care! So clean and Dr Heck and his medical assistant Lorna are great!!! Definitely great…read moreDr office!

This year, Black Friday was the blackest of them all…read more I had to rush my wife to the emergency room in the middle of the night, as she had begun experiencing severe flu symptoms. Coupled with her existing Type 1, the combination of the two swiftly morphed into diabetic ketoacidosis (DKA), a condition that can rapidly escalate into coma...or death. Despite arriving at around 3am, the emergency room lobby was filled with at least two dozen souls suffering from other maladies. Once we were able to check in, she was seen by a triage nurse within 15 minutes, who ran labs and diagnostics; she was returned to the lobby to suffer for another 30-45 minutes before a room was found for her. We'd overheard from the nursing staff that the wait for rooms could be as long as 8 hours, but apparently someone behind the scenes fast-tracked her, realizing the severity of her condition. Unfortunately, once she was taken in to the ER, she languished for nearly another hour while the painfully aloof (and criminally understaffed) night nurse waffled about, with nothing to do, until the lab results could be fully processed, and a doctor could be found. This was interminable, as my wife desperately needed pain medication, and hydration - neither of which were provided, despite multiple requests. Also, there was no sense of urgency or even quality patient care from the nurse (Emily? It was a short "E" name), who seemed frustrated at being "overwhelmed" (despite sitting at an adjacent desk 15' away for 30 minutes, while my wife's pulse monitor, which had fallen off her finger, blared at her the entire time). Eventually, a doctor did arrive, assessed the situation, and got her medicated, hooked up to fluids, and started the healing process. It was only then that we started to learn that what we'd assumed was just a nasty flu was something far worse. After a few hours, a shift rotation (Adam, the dayshift nurse, was conversely awesome), and several more bags of fluids and medications (I saw at least 4 separate drip bags going simultaneously, at one point), my wife was released from the ER and moved upstairs to an ICU bed, where she would remain for another 16 hours or so, hooked up to machines pumping her full of electrolytes and chemicals to get her system back into normal operation. She would eventually be moved out of the ICU to "regular" recovery room, for another 24 hours, before being released, nearly three full days after being admitted. Once she was through the nightmare of the first four or five hours in the ER, our experience with SW Washington marginally improved, from cold and dangerously understaffed, to clinical and still-understaffed, but not as bad. It's obvious that there is a massive healthcare provider shortage throughout all the wards and departments here, as there was never more than a skeleton crew of nurses anywhere, around the clock, and call times to summon one to my wife's bedside took an average of 20-30 minutes; wanting to speak to the doctor on-shift (there was only one) usually took at least 3 hours, if they could be located at all. They held my wife for an extended period out of an abundance of caution, as she had mostly physically recovered by the end of the first day, but the levels of certain chemicals in her system, such as potassium and magnesium, were lower than average. They kept her bedridden and attached to drip bags for the entirety, in order to prop them back up, although we never saw much progress. Eventually they were forced to release her, as she was "close enough", and they needed the beds. She's home now, taking it easy, and will probably be fine, but...man, that was a scary weekend. I rushed my wife to SW Washington out of convenience, as it was arguably the closest hospital to our house in a rush, and I'd had a good experience with them before, during a personal emergency (I was in and out in 3 hours). However, should a similar scenario every rise up again, if a few additional minutes can be spared, I'll be taking her back to OHSU instead, for several reasons: more beds, better staffing (both in numbers and quality of patient care) and, most important of all (if you ask my wife): *FAR* better food. Seriously, every joke or meme you've heard made about hospital food being bland or terrible is true here: it's atrocious!

My father was admitted to Southwest facility due to low blood pressure, and difficulties breathing…read moredue to fluid in the lungs. When I arrived to visit my father he was in a private room and receiving the very best of care. I know hospitals are busy and nurses are spread thin-but, whenever one of our family members was there (and we were there in shifts constantly) he was being looked after or having his bedding refreshed. I was really concerned we were going to lose my father- with their care and medical care he improved and for that my family is very Thankful!

I have been all over this hospital and every time I am met by an excellent, knowledgeable and…read morefriendly staff. Working at a hospital is mentally and physically exhausting and the staff continues to rock on giving excellent care. A special shout out this time to the heat and vascular specialists who are a well oiled machine of next generation doctors and support specialists. This place is special, unfortunately hospitals are necessary, thankfully there are options like this one.

I got brought in here after a car crash and was unconscious. After I woke up a few days later I…read morewas presented with a $112,000 bill. My insurance paid $110,000 of it and I paid the other $2000. SW Medical had contacted dozens of other doctors and professionals to work on me. None of their services were included in the $112k bill. They never provided my insurance info to the doctors they had contracted and over a year later I received a garnishment notice from a collection agency. It was $5700 more. Then a year after that I received a notice (first time hearing about this bill) for another $3000 with a threat of garnishment. SW Washington Med Center says they bill their Trauma Service and their Medical Service separately and somehow my insurance info was never viewed by the trauma billing people. They also bill the "hospital use" and the doctor seperately. So I am still paying bills from this horrible place! I have GREAT insurance and should not be paying this, but insurance companies by law will only accept bills a year or less old. I would rather pay for a longer ambulance ride and be taken to Salmon Creek or Emanual. Never again will I do business with this horrible company (Peace Southwest) Who garnishes someone's wages for a medical bill that was their own screw up? Plus they'd already been paid over $100,000 for the horrible medical care they provided! Rip off!

The ER doctors are excellent - and give you the treatment you need - They show love and care -…read moreThe primary Doctors aren't as good - Moria Bolduc

I've had several bad experiences at the Providence ER. The last time was especially bad. I had…read moreaccidentally taken the wrong amount of my medication and immediately went to the ER to seek help. Instead of calling poison control, I was rushed to the ICU where nurses spent all their efforts into convincing me that I had tried to harm myself. During this, I had four seizures before they decided to call Poison control to receive treatment instructions. Four seizures could have been prevented if they had called poison control immediately. I bit my tongue several times and bled profusely. They told me that my tongue will heal quickly, and refused to also treat that wound. It has not healed in almost a month. I had to see my primary care provider elsewhere to receive help. I felt neglected, as if they didn't really care. They weren't trying to treat me, but shove me in their mental health unit, when I had not tried to hurt myself. Their judgement of my character and actions was unwarranted and their actions felt harsh and punitive in nature. Eventually they called poison control and administered medication that would have effectively prevented this whole ordeal. I will never go back. All of the other hospitals in Portland are far better options with far better care that doesn't lack compassion and judgement by a very near sighted and uncaring staff. I am trying to not take this personal, and ruminate, but it was traumatic and embarrassing, and has led me to seek help in dealing with it. Thanks for reading and I hope you find this helpful in making decisions on where to seek care in an emergency.

Obstetrics and Gynecology…read more My experience with Dr. Duggirala was extremely disappointing due to lack of follow-through and communication. At my appointment on February 13, 2026, she told me she would have another physician review my MIR report and would get back to me within three days with a plan and referral to the appropriate specialist. That never happened. I followed up through the patient portal 4 times asking who I was being referred to and what the plan was. I repeatedly received messages from staff saying she was out of the office/on-call and would respond within 48 hours, yet I never received a response from the doctor herself. When medical issues require timely care, patients depend on their doctors to follow through. Instead, I was left without answers and had to begin searching for specialists on my own. I sent a message through the portal asking to refer me to the specialist I found myself and still no response. As of March 11, 2026, I still have not received any follow-up or referral. I would not recommend this provider based on my experience. This is not ok.

Absolutely the worst ER service in my 68 years. No one can answer even basic questions…read more Save yourself the headache go to Salmon Creek legacy, or just stay home.

Shoutout to the pediatric doctors and nurses in the emergency room. I came in with my 6 year old…read moredaughter a few nights ago because she fell off the monkey bars and the team here did an amazing job with her. There were a surprisingly high number of patients waiting to be seen but we got in. Lindsey did the first set of X-rays and I was so impressed with the care and communication she gave the both of us the whole time. We even got a sticker of her cat miss Norris and we were told they are a hot commodity. I believe it. I hate that I didn't completely catch our nurses name working with doctor Washington- Kayla, Kaylee, Caitlin?! I'm so sorry!!! But she was so great throughout the whole night with my daughter and even gave her a brown bear at the end with a splint and cast on the same arm my daughter left with one. Ded. Dr Washington you were also very kind and thank you for doing your best to put the broken bones into place. We had a long visit but the care was superb so 5 stars to the whole staff. So so impressed and made the emergency visit less painful. Also note to the world- monkey bars are horrible and I shake both my fists at them.

Providence St. Vincent was truly the most beautiful place I could have unexpectedly welcomed my…read moredaughter into the world. I gave birth to my daughter, Kinley, by C-section on April 10, 2026, which was much earlier than her estimated due date of May 4. As a first-time mom at 36 years old, I was nervous, emotional, and honestly scared stepping into such a big and unexpected moment. But from the minute I was checked in there, I felt so thoroughly, thoughtfully, and genuinely cared for. What could have been overwhelming turned into a beautiful, peaceful, and deeply supported birth and recovery experience. I did not have any hospital bags so early and they had everything I could need and more! My stay was four days in a beautiful private room, and I am so grateful for how comfortable, safe, and cared for I felt the entire time. The hospital itself was clean, calm, and beautiful, and that really mattered during such a vulnerable and life-changing experience. It gave me such a sense of peace. What stood out most to me was the incredible staff. Every single nurse, doctor, hospital staff member, and person who came in to check on me or my daughter was kind, gentle, respectful, and compassionate. I never felt like just another patient. I felt seen, cared about, and truly looked after. I especially want to recognize Sydney and Jill, who were both amazingly kind, fun, attentive, genuine, and just wonderful human beings. They helped make such a scary and emotional experience feel smooth, safe, and even joyful. They were so patient with me as a nervous first-time mom healing from a C-section, and they were incredibly encouraging and informative without ever making me feel silly or behind. I felt empowered and encouraged. They taught me so much, helped me feel more confident, and brought such warmth into the room. I truly hope other moms get the chance to have nurses like them. I also want to mention my last nurse on discharge day, who helped with the car seat and made such a sweet final impression on me. She was wonderful, helpful, and caring, and it meant so much to end our stay with that same level of kindness and support. Most importantly, the care my daughter Kinley received was amazing. Watching how gently, carefully, and lovingly she was handled and brought into this world is something I will never forget. That means everything to a mother. I felt like both of us were in such good hands the entire time. I could not have asked for a smoother experience, especially considering how unexpected it all was. Providence St. Vincent gave me a birth story and recovery experience that I will always look back on with gratitude. Thank you for helping make one of the biggest days of my life feel beautiful, safe, and full of care. I wholeheartedly recommend Providence St. Vincent to any expecting mother or family. I will always remember how loved and supported we felt there. I know I will never forget this day and the days following my swift and smooth discharge with my new baby daughter, but I will ESPECIALLY never forget the amazing women who helped me through walk into motherhood for the first time with such care and compassion. It was truly more special than I could have ever even planned. The office also moved things along so quick and organized I never even had a chance to feel overwhelmed, was just able to focus on loving and caring for my daughter.

The frequency with which I'm having to review hospitals is not exactly ideal, but...here we go…read moreagain. My wife had a diabetes-related incident which required two days worth of hospitalization, so we were treated to a wide variety of Legacy Emanuel's departments, from intake at the ER, to the ICU, to the pharmacy and, of course, the much-maligned, dreaded hospital food (and rightfully so)! Our experience was a mixed bag, but mostly positive overall. Intake took longer than I feel is acceptable for, you know...the EMERGENCY room, but the quality of care, right out of the gate, was top notch: competent, friendly nurses and technicians (BIG shout-out to Michael in the CVICU for being stellar!), from start to finish. Consultation with full-fledged doctors was few and far between, but maybe that will help keep the costs down when the remainder of the bill comes back from insurance. The Children's Garden is a-freakin'-dorable. The food was one of the few things that was consistent...consistently terrible. As has always been the case with diabetes-related care, the advice my wife receives seems to vary, based on the person giving it, with some providers seeming more confident, and competent, than others...which is probably why we end up in situations like this. Without going into too many details, one endocrinologist recommended using an insulin pump, the other recommended manual injections via insulin pens, and both of them offered different suggestions on the amount of insulin to administer, based on carb count. It's incredible to me that this isn't yet a settled science. Another irritating thing I encountered was the main entrance to the atrium being blocked off for construction or renovations, meaning that to pick up a prescription, we had to enter through the Randall Children's Hospital entrance, and then navigate an absurdly long series of hallways to get there...only to find that our prescription wasn't filled on time, and that we'd have to come back and do it all over again later. Ugh. In short, we've had better care (OHSU), and worse care (PeaceHealth), but Legacy Emanuel does enough things right to straddle the gap, and exist in our minds as a wholly acceptable and comprehensive health care provider, even during times of crisis (and as an important side note: the adjacent Randall Children's Hospital is a five star facility, no bones about it). Just...hurry up with the ER intake procedure, will ya?

I just got back from an appendectomy at Legacy Emanuel. I went in late on Saturday night (11pm)…read more I got seen by triage in about 30 mins, then taken to a private room in the ER 30 mins after that. Everyone that worked with me was empathetic, communicative and professional. I felt like I was treated really well and all of my needs were being met all through the night, until my release around 3pm on Sunday. Shout out to the ER team and the nurse staff on the 3rd floor (Brianna, Matilda, and many others whose names I can't recall...) This place deserves more than 2.9 stars. NB- I haven't dealt with billing yet. If that's a nightmare, I'll update my review. For now, I'd say 5 stars easy.

I've been on the phone for two hours in my second attempt to resolve a bill…read more My insurance company couldn't even get them to answer after 30 min. Not even sure if it's legal to bill people then refuse to answer their calls or their insurance company calls.

In my judgement, one or more employees in the Billing Department need to be terminated…read more Here are several incontestable facts. 1. Regarding a prior treatment at the Silverton, OR hospital, I ended up with a bill considerably less than $ 100. 2. Previously any of my earlier patient charges subsequently resulted in a bill mailed to me. Thereafter, it was soon paid in full. 3. However, pertinent to the most recent aforesaid charge, no bill have ever been posted to my mailing address on record. 4. Nonetheless, for a period now spanning many weeks, I've continued to receive texts and voicemail messages demanding payment. 5. During this same time span, and on FOUR separate occasions, I've written (2 letters and two emails) to the billing department's Portland, OR address. Each time stating unequivocally that the bill will be paid in full and promptly once I've received a mailed paper statement. 6. Yet, nary received a mailed bill, which I want for my tax records. 7. Nonetheless, the texts and voice mails, including today, persist unabated.