Very responsive. Their service tech, Nikita, is very knowledge and was very clear in explaining the…read moresituation and our options. Definitely recommend.

Good service and technicians. Communicates well. All the technicians are patient with answering…read morequestions and explaining things. Sam, T'Shayla, Jerome, Mark, and Ryan have all been wonderful.

Not sure why there is only 1 review. Jose has been great, responsive and just a genuine person. The…read moretask I needed was simple so I can't comment on their performance on difficult tasks. While all the other companies tried to charge me more money knowing the task is simple, I think Jose has been genuine bought his own parts and got it done. I am definitely going to hire him for more tasks and will refer him to my neighbors and friends

From the owner: Family Owned, Certified HVAC professional with over 18 years of experience. Residential &…read morecommercial services in repairs, installs,maintenance and more. We provide high-quality, reliable service. We're always on time for appointments, We do our work quickly and efficiently AND leave your home & business clean and tidy. You can always expect honest estimates without trying to upsell you on unnecessary services. We are customer-oriented and go the extra mile to make sure our customers are satisfied with our services

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

Call me a recently jaded American -- but in a society where everything breaks down after a few uses…read moreand companies hustle their broke customers. I am grateful to have stumbled upon air force heating and cooling and their professional and skilled hvac technician named Rob -- a rare find for any company, in a nation that is quietly filling with young employees who are pure #@%&*. He gave me several options and the smart and wise rationales behind them. He was the rare straight up young hvac technician with no tricks, upsells or hidden fees. I did the cheap route today of refilling the freon, bc its the only money we had, but when i go to replace the entire unit soon, then it will be this company. Good job guys and i mean that or else i wouldn't have written the post! A heart-felt salute to Rob, and air force heating and cooling!

Came home from work to a very chilly house and finding my furnace quit on me. I called just about…read moreevery heating and cooling company I could think off, most of them either rude, hung up on me, available a week out, not returning my calls and so on. But then I got lucky with New Phase, he returned my call and was able to squeeze me in the following day. Communication skills A+++, he let me know when he was running a few minutes late, kept me updated throughout the process. When he was on the way, when he would be there, what to expect along the way, instant written estimates and receipts. Great. I dealt with Justin and he is one of the most polite and accommodating individuals I have ever met, I didn't know this level of courtesy and respect still existed. During his first visit, he explained to me exactly what he was looking at, how to read the codes of the furnace (which will save me grief and $$$ in the future), tried to fix wat the codes indicated. When that didn't work, he investigated further, found and showed me a crack in the heating element (bad news) and so I needed a replacement. I told him my upstairs was not heating or cooling as well as my ground floor and so he checked my duct work in the crawl space for me and it checked out fine. Suggested a more powerful blower for the new furnace since that would not add to the cost. Since my air-conditioner was 29 years old, I decided we might as well replace that too while we are at it to save a little on the cost. Yes, I checked the BBB, Yelp reviews and any other reviews I could find. I double and triple checked with friends and professionals in regards to the costs, but was told by every single person that the price was extremely reasonable and I should definitely go with this company. And so I did. Again, great communication throughout, and we found a day and time that would work for both of us. It took a little longer to install than anticipated, but that is because I have a very old house and difficulties generally pop up. But Justin took it in stride even so he had to alter some parts and custom built some and in the end I had a beautifully working furnace. He cleaned up after the job and I think my house was cleaner than when he started. Not only do I now have a wonderfully warm furnace, a huge air-conditioner and a programmable thermostat, but I also have a one year warranty on labor and 10-year manufacturer warranties which Justin already registered for me. What more could you ask for?

Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so…read morewe decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did!

My dryer wasn't working well and kept giving me notifications that there was an air flow problem. I…read morefinally had time to call and have someone come to clean the vent. Family Heating and Air was able to get me in with next day service. Wow! I'm so glad that I called! Blocked dryer vents can cause house fires, and now I'm at lower risk because I've had the vent cleaned. I called our regular HVAC company and they don't do vent cleaning. I called another HVAC company that we've used and their price seemed high. I discovered Family on Google and their had exceptionally high ratings so I called. Not only were they super friendly and kind, they were able to get me in the very next day and at a very reasonable price. Clay, the service tech, was on time and super personable. He got right to work and had the vent cleaned in no time. And when he showed us what came out, I was mortified. I'm very grateful the house didn't burn down and that my dryer will actual work now!

I had a one gas furnace in one of my rental units that went out after 34 years of service. I hired…read morethese guys to come out and install a new system. The prices are very reasonable and the service from everyone at the office to the techs in the field were amazing. They are fast and efficient. They had a new unit installed in no time! The follow up service was great as well. A great group to work with. I will hire them again! Thanks guys for getting this installed before Thanksgiving! They also offer financing and have some very good options!

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

I called the company to discuss an issue I had with the technician who came to perform a seasonal…read moretune-up. During the appointment, the technician told me that cleaning the flame sensor would cost extra, even though I believed it was part of the tune-up service. When I questioned it, he then said he would go ahead and clean it at no charge, and the process took only a few minutes. When I called afterward to clarify why this happened, I spoke with the owners. Unfortunately, the conversation was difficult -- I felt talked over, and the responses came across as defensive. I did not feel that my concerns about the service or the upsell attempt were listened to or addressed. Based on my experience, I would recommend that others consider this factor when choosing a service provider.

They never came out to inspect the problem. Everyone else did. So I went with another company that…read moresolved the problem so that I'll never be in this situation again.

Couldn't have been an easier process for getting a complete new AC unit and furnace. Our units were…read moreat the end of life but they still gave me the option of just trying to get an evaporator coil as well to try and see how long that would last. Dustin, Justin, Mark and Chris were super easy to work with and very personable. I've never felt good about very large purchases like this, but I dont feel as bad as I thought considering they were the best on price. Top quality service and they were thorough yet quick and seamless. Don't think I'll even check with anyone else for ac / furnace service repair going forward.

Very quick service and knowledgeable techs. They are not kidding when they say "One Hour". Service…read morecall pricing was reasonable. Quotes for replacement of my 25 year old HVAC system were higher than I expected. I ended up having another company replace the system at a lower cost.

Hey ripped us off so badly. We paid a ton of money for a new A.C unit not even four years ago…read more And\n It doesn't work at all for the last year, and they're not doing anything about it at all. We have somebody come out and the repair is going to cost $3500. We are older and we need air conditioning unit and buying that unit cost us a lot of money and to have to put out $3500 for a repair is so unfair, it just makes me sick.

Needed an emergency furnace repair and received quick communication and service at a fair price…read more The furnace was fixed quickly by a friendly technician. Thanks!

Bryan Heating & Cooling did a furnace tune-up, and a pre-listing inspection. Found everything in…read moreworking order, and let me know that two parts were close or at their end-of-life: capacitors out of spec. No hard sells or unexpected up charges. I wanted to do the capacitor replacements myself, and they let me know what I needed to do to accomplish those tasks. I'd say 90% of my HVAC tune-ups do not give me the actual spec vs out-of-spec notes for wear & tear items like capacitors. Bryan H&C is the ONLY one to spend the 2 mins letting me know some pointers, since I wanted to DIY the repair. If you hire them, know that It's a small shop. Be flexible on time and scheduling.