Wild at Heart is just the BEST…read more I live in the Tri-City area, so delivery is free (for any purchase amount, I think) which is such a huge convenience. For my first delivery, I wasn't home (my bad!) but the delivery lady was so gracious and waited 15 minutes for me to get home. She also included a bag of free single-ingredient lamb heart treats made locally in Richmond, which my pooch went bonkers for. I ordered her the venison with organ raw blend; she's tried raw mince once before and turned her nose up at it, but she actually loved the venison! Their prices are very agreeable too - a bag of 25-30 chicken necks ran me $6.55 which is WAY cheaper than Bosley's. I'd highly recommend Wild at Heart, even if your pet doesn't eat raw. They carry lots of supplement items like salmon oil, bone broth, mussel powder and slippery elm. Plus they carry single ingredient, nothing added treats which are infinitely healthier than Milk Bones.

I live in Vancouver, where there are many retail locations that sell raw dog food - but I have yet…read moreto find a better place to get fresh frozen raw food for my dog. This business is seriously the best! Reasons I buy from Wild At Heart: * I get free delivery to my doorstep in Vancouver * My orders have always arrived frozen (not thawed in transit), with good pack dates and no freezer burn (fresh!) * They carry the best brands, local and humanely made * Huge variety! It is fun to pick and choose from a better variety than in retail stores * Very down-to-earth and knowledgeable! So far, this is the only place I've found where the person selling raw dog food is humble, and really, really helpful. Advice is given when asked for (not prescriptive, pretentious, or unwanted), and is explained in the most useful and informative way possible, tailored to your needs. One time I asked about a particular supplement I was really interested in, and the owner asked questions about my dog. She helped me realize this expensive item wasn't the best fit for my particular dog's needs, and instead, the cheaper option she also carried was better for his needs. The owner clearly cares 100% about the well being of the animals before all else. So happy this service exists!!!

Full range now of all sorts of products for both dogs and cats. The new owners only keep fresh…read moreinventory and the store is welcoming and has been well re-organized. Don't go by old reviews! The owners are fun. I go for cat food - both raw and in a can and also lots of different wholesome treats! I see they now sell pet carriers, harnesses and lots of other things too! They are open more hours now too!

We love this place! My puppy Goose will always drag me there on our walks and refuses to leave when…read moreit's time to go home. The owners are always welcoming and friendly and sell quality products. Highly recommend visiting them!

Me: "Finally! I feel like I've been waiting for years for this location to open! And now poof, here…read moreyou are! Brand spankin new!" Super lovely clerk: "... yeah, we've been open for 6 months..." *insert overly dramatic fist shake here* Damn you interwebs - you have raw food failed me for the last time! But the fact that I have been driving a whole extra hour out of my way for the last six months aside - i'm super stoked this Burnaby location has popped up. As I stated with much gusto in my Surrey Meat Packers review, I have fur monsters at home that eat a raw diet and SMP has been my go-to spot for years for price/service. Crudo is the new incarnation of SMP, delightfully closer to home. They only offer raw pet food (so no pepperoni binges while shopping for the critters) but the whole operation has made some serious improvements on its predecessor, so I give it a hearty 5 stars. Why it's awesome: 1. Same great price point of SMP, closer to home. Jolly Meats (their North Vancouver location) comes in a bit higher but all three come in drastically lower then most traditional raw food spots. $100 worth of food will coast me 2 months here, whereas $100 previously would buy me little over a week at the more boutique brands. 2. They've got spiffy new packaging! Which makes the thawing process a lot less messy and I don't have to hack at the frozen pieces to lob off a block when they've stuck themselves together. Each pound is individually packed - easy, peasy, lemon squeezy. 3. The service staff here are super duper lovely. 4. It doesn't smell. It's not that SMP smells abnormally bad... it smells like a butcher = dead things. This smells like a clean shop = significantly better then dead things. 5. It's crazy clean and everything is well labelled in coolers. 6. They let you park in their loading dock and then help you carry your giant box of meat back to your car. They don't even make fun of you when you try to do it yourself, in heels, while carrying coffee and nearly break your neck on the stairs.... 7. The bulk boxes don't come in the strange waxed paper boxes that annoy our recycle men so very much. My only complaint is that you can't get beef with bone and organ mixed in (which was available previously at SMP). You can get plain beef or beef, bone and veggies. As I am a rebel and feed this "dog food" to my cats, I don't need the veggies. But that's just me being particular. It's cheap. It's decent food. It's a HELL of a lot better then kibble. And now it's closer to home. 5 stars easily. Save yourself the vet bills and make the transition to raw food. This place will keep that choice from burning your pocketbook.

Our samoyed puppy cannot tolerate kibble. The breeder recommended a raw diet for her, but we were…read moreput off by the cost and inconvenience, so we switched to kibble. What a mistake! Her poop was terrible, and her gas could clear a room! She had diarrhea all the time, and when she vomited, there would be undigested kibble in it. In desperation, I picked up some Red Dog Blue Cat frozen raw food at Tisol, despite the cost, just to see what would happen if we switched her back to raw. It was practically a miracle! Firm, normal poop, no gas, and she actually wanted to eat! I started researching how to make your own raw food, because there was no way I was paying more for my dog food than I spend per day feeding myself. I ended up stumbling across the Surrey Meat Packers website and read up on their raw dog food line. The cost of it is comparable with the kibble we were buying at Tisol, but she loves it and so do I! No more disgusting poop! I usually buy her the chicken and vegetable food, but she's tried the beef and veg and the chicken/beef/veg as well. I usually add a bit more vegetable to her diet as well. We also buy her the chicken carcasses, as she goes crazy for them. Dad works in Surrey so we also shop at that location as it is on his way home from work. The staff at both locations are friendly and well informed.

We found our new place! Alekha and Caitlin are so kind, knowledgeable and helpful - going above and…read morebeyond to help with our new rescue. They have everything you need and even offer free delivery. Highly recommend!

One would think ordering dog food would be easy. Apparently not as several times, after I purchased…read moredog food online from KORNA, the charge would show on my deposit credit card, was then cancelled same day and a number one cent different was charged. Unfortunately, the initial charged takes longer to reverse than to pay the new amount. In the meantime it represents a hold until enough time passes. Tried to get it fixed to no avail. Oh yes, they also had no capacity to count delivery bgs for the 13th free if offered, I believe my efforts got that fixed, finally. So check your records. I am moving on. 'Cause it's just dog food, not world peace.

The workers here are sooooo nice! Honestly they made my day better. There's cat food that I have…read morebeen buying since the day I got a cat and she absolutely loves it, the quality is amazing.

Best pet store! staff are always friendly, knowledgeable and helpful. The only place I buy my pet…read moreproducts

Self Serve Dog Wash Station…read more Stopped in at the brand new opening of the Bosley's in the Langley Mall. Store is well laid out and the staff super friendly and helpful. Do was as advertised on their website as $15 per dog with towels, shampoo and conditioner all included. The newly installed sprayer for the water was very poor in water volume, it the manager informed me before I purchased and she also told me that replacements had been ordered. The wash area while "open air" to the store, it is cordoned off with an ample space to work. There are two wash basins. The store does advertise that the dryers provided blow only room temperature air. I get it such that dogs aren't harmed by hot blowers but conversely they don't have enough air volume to really be effective. Bottom line I would give this 4/5 stars and I would return here for this service and pet supplies in general.

Great selection of toys, treats, and animal goods! Staff are super friendly! Pets are welcome in…read morestore and they may get a little treat from the staff as well

Terrible owner/manager, this is why SMB doesn't age well. Because owner like this doesn't get…read morecustomer service. If you want to compete against bigger stores and online, learn EQ and not to be rude and treat people well. Otherwise good luck you. Unless you buy into a cult-like approach to being treated, and you're no good if you're not in the "customer system," avoid at all cost or consider your goods/store credits lost in no time. Consider me and everyone I tell OUT. Time of visit Dec 1, 2023 11:40pm context: The owner claims I'm in their parking when I'm minding my own business, interrupting no one, and communicating and confirming on what I need to be buying

Absolute best pet store in BC--my trainer sent me here, its owned and staffed by professional dog…read moretrainers who know their stuff. They have become like family to me and my 2 year old border collie, Tia. We started coming when she was a small pup and theyve helped us so much with advice, diet and training. We love love love Simply Natural!!!

My new favourite Pet Food Store!!!…read more Such a welcoming experience from browsing their Website, to a phone call and in store shopping. My Ferrets can only eat a certain brand of kitten / cat kibble. It's been getting more challenging to find stores that sell it - especially Downtown. Was thrilled to find it here! Complete with Excellent, Friendly, Amazing Customer Service from start to finish! Definitely will Return, and Highly Recommend.

I order raw cat food regularly from this store. Selection…read moreof food is great, service is very high, local delivery is most practical, on time and friction free. They even donate to local communities ! Best of the best.