I brought my car in for 4 different problems and all were fixed quickly and within the time they…read morequoted. The staff were exceptional courteous and were anxious to please at all stages from presenting them with the problems to receiving the bill. They provided clear explanations throughout the whole process. The shuttle driver was very pleasant and a safe driver. I will encourage my friends to use their service.

I drive 3 hours to go to this dealership, I haven't found another that has such an excellent…read morestandard of quality and service, you will not regret going here. Call ahead for service though, they book up fast cause they're that good.

I cannot stress enough how amazing this establishment is. Luis is such a personable guy who helped…read moremy boyfriend get our car he helped us and put in a new battery for it and gave us the warranty. He was with us through the whole process of everything and even helped us get good insurance. We could not have been more thankful for everything. If you ever need to get a new used car i recommend checking this place out. Luis and his wife run a great business here and they are such kind people!! Thank you so much!

Apparently if you bring your car into a Ford dealership and you say something to the service…read moredepartment because they screwed up your car spectacularly, they will call your work and inquire about why you're ticked off. I was ticked off because they screwed up my vehicle and apparently one of their service advisors is friends with my assistant manager and decided to call her on her day off to ask about me, which has now caused ALOT of tension at work. I feel like my privacy and personal business was breached. They screwed up my car. No one else has touched my vehicle where the rear dash cam is except for Weikert Ford. Phillip Weikert is the owner of the dealership who admitted this to me during a phone conversation on July 17 2026. No offer to do anything to do anything about the employee who breached my privacy.

Awesome experience. Easy to work with. Vehicle was perfect. Family will enjoy on our road tripsread more

I bought a VW Passat from Bruno at family auto sales on May 7th. I paid cash and I still dont have…read morethe title or the permanent plates as of June 18th. NEVER DO BUSINESS WITH THESE CROOKS! I looked in the DMV site and the title has not even been transferred to my name. They took my $ and pocketed it! I am 67 years old and on a fixed income and they took all that I had and I don't have the title to the car I purchased! I have contacted them numerous times and they won't respond. TO ALL THAT READ THIS - RUN FROM THESE CROOKS!

From the owner: At Family Auto Sales in Lake Wales, we'll do what it takes to help you find a reliable vehicle at a…read moregreat price that fits your budget! As a family-owned dealership, we understand that buying a used car can be stressful. From finding the vehicle that meets your needs to finding one that fits a tight budget, it's not easy. But at Family Auto Sales, our friendly and honest team members work closely with you to make the process a smooth one. We can even guarantee approval regardless of your credit! So come by our lot, take a look at our incredible selection, and take home a car, truck, or SUV today!

I would give 0 starts if I could...RUN!!!!…read more My experience with Lake Wales Chrysler Dodge Jeep Ram was extremely disappointing. We were given a written out‑the‑door price of $47,000 that included a service contract at no additional cost. However, when the final contract was presented, the service contract appeared as a $2,984 added charge with no discount or price reduction to offset it. When I questioned the discrepancy, the dealership tried to explain verbally that they "discounted the truck to offset the service contract," but no such discount appears anywhere in the paperwork. The contract does not match the written agreement we were provided. I also requested that all communication be in writing and asked them not to call me. They continued calling, texting, and emailing after that request. I have filed complaints with the appropriate agencies and provided all documentation. I hope this review helps others avoid the same experience.

Brought my 2024 Grand Cherokee in because my 12volt outlet stopped working. I suspected a fuse…read moreproblem. The service writer checked the car in and took it to the shop. After about an hour and a half I was informed that it was repaired and they replaced the fuse. I was presented with a bill for $254 without any estimate prior to work being done. The detail was an hour labor for $189, a part for $15.43, a miscellaneous charge of $33.14 and $16.63 taxes. This is outrageous. $254 to change a fuse??? I live in a community very close to this dealer and will be certain to give them more than that amount of advertising about their service charges being outrageous. In addition I called the service manager the next morning to complain. He was busy. I left a message and now it is two days later and I have not received a call back.

My husband and I purchased a 2022 BMW M3 from this dealership and sales rep Chris Valle, and within…read morefour days of ownership the vehicle displayed a "Drivetrain Malfunction" warning and a check engine light. Since then, we have repeatedly contacted the dealership and management, giving them every opportunity to address the issue, yet our calls have gone unanswered and no effort has been made to resolve the situation. We traded in a reliable vehicle and trusted this dealership to sell us a vehicle that was safe and mechanically sound. Instead, we are left with a car that is experiencing serious mechanical issues less than a week after purchase and cannot be driven with confidence. The complete lack of communication and accountability is unacceptable. We will be filing a formal complaint with the Florida Department of Highway Safety and Motor Vehicles and pursuing every available avenue to have this matter investigated. We will also continue sharing our experience publicly so that other consumers are aware of how this situation has been handled. A dealership's responsibility to its customers should not end the moment paperwork is signed. We expected professionalism, transparency, and integrity. Unfortunately, our experience has been the exact opposite. They are now forwarding our calls and not even answering us. I will show up if my calls are not returned. It's ridiculous that they will not even attempt to talk to us at all before we file a complaint.

Every time I take my truck in it takes them forever to get it done. Last time I pick it up and…read moredrive home hear the same exact noise they said they fixed. Text the advisor no response. I am sure he probably stopped working their the service dept is all new faces every time you go there. Seems they have issues keeping people means they either pay like trash or have shitty management. It's sad it's a beautiful brand new facility. Do better dyer.