I brought my car in for 4 different problems and all were fixed quickly and within the time they…read morequoted. The staff were exceptional courteous and were anxious to please at all stages from presenting them with the problems to receiving the bill. They provided clear explanations throughout the whole process. The shuttle driver was very pleasant and a safe driver. I will encourage my friends to use their service.

I drive 3 hours to go to this dealership, I haven't found another that has such an excellent…read morestandard of quality and service, you will not regret going here. Call ahead for service though, they book up fast cause they're that good.

I cannot stress enough how amazing this establishment is. Luis is such a personable guy who helped…read moremy boyfriend get our car he helped us and put in a new battery for it and gave us the warranty. He was with us through the whole process of everything and even helped us get good insurance. We could not have been more thankful for everything. If you ever need to get a new used car i recommend checking this place out. Luis and his wife run a great business here and they are such kind people!! Thank you so much!

Wow! What a pleasure it was to conduct business with Weikert Ford in Lake Whales, FL. I highly…read morerecommend this organization for anyone who is purchasing a new, used or certified vehicle. I negotiated terms a week in advance with the sales team via email. I purchase a certified pre-owned SUV with Matthew Hosack who was up front, honest and a man of his word. He place trade-in values, sales prices, and warranty information with industry definitions in writing. This straight forward, honest approach to purchasing a used vehicle is something not typical from my local vendors. I drove over 3 hours one way to complete this transaction, worth every cent and minute! The pricing grabbed my attention, their service we keep my business. Mr. Michela Aycock was the lead on the financing portion of this deal. He also had a no pressure charisma about the way he conducted business and placed terms in writing before we concluded the transaction. He was also extremely knowledgeable about the products, services and governing laws in regards to insurance and automobiles. His presentation was clear and concise. There was never a moment I felt as if I was being taken advantage or swindled. This was an absolute pleasure to conduct business with. Weikert Ford and the sales team will win your business if you are in the market for a vehicle. The trade-in values are also very fair. I will be returning when the time comes to purchase an additional vehicle.

Don't ever buy from this company. They will sell a unit right under your feet. I worked with Trevor…read morefor almost 2 weeks on a getting a ram on my way out there to pick it up so that the night before I will never do business with this company ever again and I recommend that anyone reading this follows suit because if you cannot hold something for a customer they don't want you as a customer

I bought a VW Passat from Bruno at family auto sales on May 7th. I paid cash and I still dont have…read morethe title or the permanent plates as of June 18th. NEVER DO BUSINESS WITH THESE CROOKS! I looked in the DMV site and the title has not even been transferred to my name. They took my $ and pocketed it! I am 67 years old and on a fixed income and they took all that I had and I don't have the title to the car I purchased! I have contacted them numerous times and they won't respond. TO ALL THAT READ THIS - RUN FROM THESE CROOKS!

From the owner: At Family Auto Sales in Lake Wales, we'll do what it takes to help you find a reliable vehicle at a…read moregreat price that fits your budget! As a family-owned dealership, we understand that buying a used car can be stressful. From finding the vehicle that meets your needs to finding one that fits a tight budget, it's not easy. But at Family Auto Sales, our friendly and honest team members work closely with you to make the process a smooth one. We can even guarantee approval regardless of your credit! So come by our lot, take a look at our incredible selection, and take home a car, truck, or SUV today!

I am very happy with my overall experience here! I not an easy customer. My salesman, Lenny, was…read morevery patient with me and helped me tremendously! Ed is a great Manager who genuinely cares about his staff and his customers! Jason walked me through financing step by step, was very patient as I changed my mind about options a few times, and he even gave me some great tips! Lake Wales Chrysler Dodge Jeep Ram really has an excellent team! Thank you so much! (And sorry for being a pain in the rear!)

I would give 0 starts if I could...RUN!!!!…read more My experience with Lake Wales Chrysler Dodge Jeep Ram was extremely disappointing. We were given a written out‑the‑door price of $47,000 that included a service contract at no additional cost. However, when the final contract was presented, the service contract appeared as a $2,984 added charge with no discount or price reduction to offset it. When I questioned the discrepancy, the dealership tried to explain verbally that they "discounted the truck to offset the service contract," but no such discount appears anywhere in the paperwork. The contract does not match the written agreement we were provided. I also requested that all communication be in writing and asked them not to call me. They continued calling, texting, and emailing after that request. I have filed complaints with the appropriate agencies and provided all documentation. I hope this review helps others avoid the same experience.

invoice 494355 date & time 9:13 am 8 Jan 2026…read morecustomer Patricia Witschi 2022 Chevrolet Trax (purchased 9 jun 2025) My wife scheduled for free tire rotation & Oil change as per purchase agreement... she also ask for them to check the passenger side back up light... After a long wait ( 11:04) the car was ready when she went to pay she was shocked at the $80.00 bill for changing a simple light bulb... (also note she was not asked nor given an estimate what replacing the light entailed.. She had not authorized this) Up until this problem we were completely satisfied with the Dyer Dealership, and that included the service area on how fast they serviced the car when Patricia purchased the Trax.. However with today's experience We will never use your service area again... & I will be glad to share our disappointment with others who ask about your dealership... Basically "Burn Me Once, Shame on You... Burn Me Twice Shame on Me" Melvin Witschi 112 Citrus ave. Lake Wales, Florida 33853 (863) 678-3103

My husband and I purchased a 2022 BMW M3 from this dealership and sales rep Chris Valle, and within…read morefour days of ownership the vehicle displayed a "Drivetrain Malfunction" warning and a check engine light. Since then, we have repeatedly contacted the dealership and management, giving them every opportunity to address the issue, yet our calls have gone unanswered and no effort has been made to resolve the situation. We traded in a reliable vehicle and trusted this dealership to sell us a vehicle that was safe and mechanically sound. Instead, we are left with a car that is experiencing serious mechanical issues less than a week after purchase and cannot be driven with confidence. The complete lack of communication and accountability is unacceptable. We will be filing a formal complaint with the Florida Department of Highway Safety and Motor Vehicles and pursuing every available avenue to have this matter investigated. We will also continue sharing our experience publicly so that other consumers are aware of how this situation has been handled. A dealership's responsibility to its customers should not end the moment paperwork is signed. We expected professionalism, transparency, and integrity. Unfortunately, our experience has been the exact opposite. They are now forwarding our calls and not even answering us. I will show up if my calls are not returned. It's ridiculous that they will not even attempt to talk to us at all before we file a complaint.