I bought a VW Passat from Bruno at family auto sales on May 7th. I paid cash and I still dont have…read morethe title or the permanent plates as of June 18th. NEVER DO BUSINESS WITH THESE CROOKS! I looked in the DMV site and the title has not even been transferred to my name. They took my $ and pocketed it! I am 67 years old and on a fixed income and they took all that I had and I don't have the title to the car I purchased! I have contacted them numerous times and they won't respond. TO ALL THAT READ THIS - RUN FROM THESE CROOKS!

From the owner: At Family Auto Sales in Lake Wales, we'll do what it takes to help you find a reliable vehicle at a…read moregreat price that fits your budget! As a family-owned dealership, we understand that buying a used car can be stressful. From finding the vehicle that meets your needs to finding one that fits a tight budget, it's not easy. But at Family Auto Sales, our friendly and honest team members work closely with you to make the process a smooth one. We can even guarantee approval regardless of your credit! So come by our lot, take a look at our incredible selection, and take home a car, truck, or SUV today!

I had an extremely unpleasant and unprofessional experience with Huston Cadillac's sales…read moredepartment. It took three business days plus a weekend to reach what should have been a reasonable price on their Yukon. This was, by far, the longest and most inefficient negotiation process I've ever experienced when purchasing a vehicle. Simple requests for updated deal sheets with different scenarios routinely took hours to receive. After significant effort on both sides, I ultimately decided to move forward with another dealer who had a better equipped vehicle available. This was a last minute decision, but it was my choice to make as the customer and buyer. I made a point to inform Justin and Richard before closing time that I would not be coming in. Despite this, Justin proceeded to repeatedly harass me into the next morning. Both individuals attempted to make me feel guilty for my decision, as if I had done something wrong. Trying to make it seem like they all stayed after hours to make this happen. During this exchange, Justin was especially rude, unprofessional, and immature. Making comments that no customer should ever be subjected to. To make matters worse, the following day they ran my credit again without any valid reason or authorization, after the deal had already been canceled. This appeared to be done out of spite and was completely inappropriate. I understand that losing a sale is frustrating and that the auto industry is competitive, but sales professionals should still maintain basic standards of professionalism and respect. Management should also take responsibility for the conduct of their staff and the way they represent the company. My advice, consider shopping elsewhere. You may be surprised how much better the pricing and overall experience can be sometimes just 30 minutes away.

I have been going to Huston Cadillac for service on my 2023 Cadillac Escalade, that I did not buy…read morefrom Huston, for over two years and my service advisor is Jim Maggart. Jim is the best! He always greet you with a smile and a handshake and has taken care of any issues or service for my vehicle without any problems or hold up at all. I commend the service team and especially Jim. I liked the dealership so much that I traded my 2023 Escalade for a brand new 2025 Escalade and could not be happier. Great service and sales departments! I highly recommend Huston Cadillac!

I brought my car in for 4 different problems and all were fixed quickly and within the time they…read morequoted. The staff were exceptional courteous and were anxious to please at all stages from presenting them with the problems to receiving the bill. They provided clear explanations throughout the whole process. The shuttle driver was very pleasant and a safe driver. I will encourage my friends to use their service.

I drive 3 hours to go to this dealership, I haven't found another that has such an excellent…read morestandard of quality and service, you will not regret going here. Call ahead for service though, they book up fast cause they're that good.

Wow! What a pleasure it was to conduct business with Weikert Ford in Lake Whales, FL. I highly…read morerecommend this organization for anyone who is purchasing a new, used or certified vehicle. I negotiated terms a week in advance with the sales team via email. I purchase a certified pre-owned SUV with Matthew Hosack who was up front, honest and a man of his word. He place trade-in values, sales prices, and warranty information with industry definitions in writing. This straight forward, honest approach to purchasing a used vehicle is something not typical from my local vendors. I drove over 3 hours one way to complete this transaction, worth every cent and minute! The pricing grabbed my attention, their service we keep my business. Mr. Michela Aycock was the lead on the financing portion of this deal. He also had a no pressure charisma about the way he conducted business and placed terms in writing before we concluded the transaction. He was also extremely knowledgeable about the products, services and governing laws in regards to insurance and automobiles. His presentation was clear and concise. There was never a moment I felt as if I was being taken advantage or swindled. This was an absolute pleasure to conduct business with. Weikert Ford and the sales team will win your business if you are in the market for a vehicle. The trade-in values are also very fair. I will be returning when the time comes to purchase an additional vehicle.

Don't ever buy from this company. They will sell a unit right under your feet. I worked with Trevor…read morefor almost 2 weeks on a getting a ram on my way out there to pick it up so that the night before I will never do business with this company ever again and I recommend that anyone reading this follows suit because if you cannot hold something for a customer they don't want you as a customer

I am very happy with my overall experience here! I not an easy customer. My salesman, Lenny, was…read morevery patient with me and helped me tremendously! Ed is a great Manager who genuinely cares about his staff and his customers! Jason walked me through financing step by step, was very patient as I changed my mind about options a few times, and he even gave me some great tips! Lake Wales Chrysler Dodge Jeep Ram really has an excellent team! Thank you so much! (And sorry for being a pain in the rear!)

I would give 0 starts if I could...RUN!!!!…read more My experience with Lake Wales Chrysler Dodge Jeep Ram was extremely disappointing. We were given a written out‑the‑door price of $47,000 that included a service contract at no additional cost. However, when the final contract was presented, the service contract appeared as a $2,984 added charge with no discount or price reduction to offset it. When I questioned the discrepancy, the dealership tried to explain verbally that they "discounted the truck to offset the service contract," but no such discount appears anywhere in the paperwork. The contract does not match the written agreement we were provided. I also requested that all communication be in writing and asked them not to call me. They continued calling, texting, and emailing after that request. I have filed complaints with the appropriate agencies and provided all documentation. I hope this review helps others avoid the same experience.