Awesome service. Helps build credit. As well as I can get what I want without paying an arm and a…read moreleg before I get it home.

Beware of this place. Ordered a built in dishwasher for almost $1000.00 and put a $100 down…read morepayment. It has been almost a week and no definitive date for delivery and still cannot give one. I cancelled my order because of this lack of knowledge. Lost the $100. Think before you purchase anything from this place!!!!!!!!!!!!!!!!!!!!!!!!!!!

Exceptional service from the time we first walked into the store to the time they installed the…read moreappliances. Andrew and Clint went above and beyond!

TJ from the sales group at Plover store was extremely helpful in getting me a new dryer and set up…read moredelivery quickly. We had to work with Universal Hime Protection to get my credit from my protection plan and somehow that didn't come over or no one could find the information. TJ contacted Universal and got the info he needed and scheduled our delivery in only a few days. Thankyou TJ Schwebach! Now on the other side of the business, other than sales, it is extremely difficult to get ahold of anyone in the office or service department, phones are never answered and leaving a voicemail is useless, they do not return calls. They have a text option as well which can take up to a day to get a response if any. I'm trying to be understanding due to Covid but it is not acceptable in my opinion. Once service is scheduled if you can get ahold of them, the service people who have come to the house have been great.

We saw there Big 4th of July mattress sale on tv and thought we'd check it out. When we first enter…read morethe store we were greeted by a sales person and told him we were just looking. What we didn't expect was for him to stalk us like prey around the store. We prefer to look around and if we see something we are interested in, then seek out a salesperson. However at this location, that was not the case. I simply wanted my wife to check out the mattresses "blindly", unaware of the price and to let her discover which mattress was the most comfortable for her. My lovely bride is often too frugal and will let price decide in order to save a few dollars, instead of what is the most comfortable. Unfortunately the salesman thwarted my efforts by constantly offering up too much unsolicited information. We came to the store wanting to buy and he literally talked himself out of a sale. I then drove us down to Wisconsin Rapids and to Tammie's Furniture and Mattress Gallery. My lovely bride was allowed to try out almost every mattress on display. It was only after finding one that was the most comfortable for her was price discussed. It turned out to be a Stearns and Foster Pillow Top, the same brand that Furniture and Appliance Mart had on sale. We purchased the mattress from Tammie and the following day returned to Furniture and ApplianceMart to purchase their Queen Mattress cover/protector as it appears to be a well made product. Shari was the Room Consultant that sold us the mattress protector and was very helpful and patient when we asked questions about the product. She had a totally different demeanor from the salesperson we worked with the previous day. Had we have worked with Shari first, I'm confident we would have purchased the mattress from her as well.

Great customer service from the start. Fast delivery and very accommodating. I would highly…read morerecommend them! Thank you Lori

DON'T CALL FOR ANY REASON!!! We are a Nonprofit Organization…read morewho Provides Service Animals to Veterans and We were Donated a set of Pet Machines By Alliance Laundry Systems/ Speed Queen Corporation. Went here to get help with a Warranty Issue which is 10 years... Because we didn't buy it from them they won't repair it and Have the "Right" to refuse help to People needing help, with Warranties. Upon leaving their store I told them I was gonna F@$! Them Up Online and that's why I am Here, they are Scam artists and Have ruined a Good Family name , these guys are Matsons not Heins... Nothing but First Rate Crooks in my opinion. 0

I had a problem with my refrigerator during a recent holiday weekend. A serviceman answered my…read morecall on the holiday, even though he was on vacation. The defrost cycle on my refrigerator malfunctioned and there was no cooling in the freezer or the refrigerator. The serviceman told me a step by step procedure to follow to get the unit back into service. The problem was solved and the refrigerator has worked properly since then. I called at a later date to thank them for the beneficial service provided on a holiday. The help I received was very much appreciated. Few people give that kind of service in the present society. If a problem arises in the future, they will be my first choice for appliance repair service.

We have had great service from Kossels highly recommend. They've been prompt and all is great…read morecommunication.

They have quality appliances. I have not had any issues from them like big box stores, where they…read moreseem to have shorter life spans. I own rental properties, their refrigerators,, coin washers and dryers, stoves, and dishwashers seem to last forever. Mine are now all 20 years or older except for big box stores replacements. Their service department is willing to give advice so they can prevent you from having service calls. Seems like their emloyees' know more than just selling appliances. Not like Best Buy, Lowes, Menards. If you do, You better buy an extended warranty, because you will use it. Sometimes without success.