My sister bought a house outside of Princeton in 2023. Prior to the sale, the owner had Condon…read moreTotal Comfort install ductwork through the second floor to the attic in order to get AC and heat to the upstairs bedrooms. As a general contractor with over 20 years in business, I was not impressed with their work. They ripped out whatever was in their way and left a mess that had to be fixed/covered up. In one instance, they only needed a couple inches and they could have installed the duct behind a closet wall/bi-fold door but instead they busted up the trim and tore out framing to do their install directly in the way of the door. I understand that the owner who was selling the house probably didn't care - they likely just wanted the "cheapest" thing done to get the sale, but it showed a distinct lack of foresight AND a lack of respect for the new owners (my sister, brother-in-law and their kids). It really isn't THAT much more difficult to CARE about one's work! Based on that, I cannot recommend them.

Very poor on communication, will not return email requests. Will call and schedule a day then not…read moreshow up. We have been asking for a year to please come out and stop the banging noises in our ducts, it is absolute torture at night to listen to. They came out once, hit the duct with his fist and called it good. It has gotten worse with time I have 6 emails to them to please fix it, no response. Now we are reaching out to other companies to see if they can fix it, litigation will follow if there is a cost. this is not the way to treat someone when they spend a lot of money on a new HVAC system.

I bought both a washer and dryer from Ray's at a good price - delivery and setup was first rate…read more The dryer had a hitch after about 5 months and Ray's repaired it quickly at no cost. Never had any problems since then. So basically, Ray's stands by its products - I recommend them whole heartedly!

We were looking for a sewing machine light for my older machine and happen to be in Oshkosh during…read moreour COVID - 19. We called prior to fine the owner had a LED light that would work plus at a reasonable price. Great resource for sewing needs.

Brought in my 10+ year old Elna machine (home sewing machine) to have a tune up. I dropped it off…read moreand about 24 hours later it was ready! I took my machine home and started sewing- holy moly the difference is amazing! It runs so much smoother, it's like it's brand new! He knows what he's doing and he even offers a 30 day guarantee! You bet if my machine needs repair in the future I will be back!

Very detail oriented and professional. He is a very hard worker determined to get the job done even…read moreif he has to stay and work extra hours. A perfectionist. Listens to the customer and answers all questions. All this and his prices are very reasonable.

Great company, awesome work. Thank you guys for fitting my small project into your schedule!read more

Nasty customer service, was referred by Frigidaire with their work order number and was given a…read moredate by them with request to contact for a time....was told Frigidaire didnt know his schedule and he was not interested in the job....in a very nasty tone of voice....I recontacted Frigidaire who put me in a touch with a real professional....wouldn't recommend this place to my worst enemy.

I was referred to A-1 by Whirlpool Customer Service as an Authorized repair service. Curt was very…read moreresponsive, returning my voice mail message within a short time. I was looking for advice on a source for a motor control unit for our 12 year old washer; a recommendation on whether to buy a refurbished or new unit from a variety of online vendors. I had determined the part needed through Whirlpool customer service, online research, and watching YouTube repair videos, and was certain I could replace the unit myself. Curt confirmed the part was most likely what was needed, told he only supplied OEM parts, and agreed the replacement was not difficult for anyone mechanically inclined. He informed of the cost for ordering through him, and credited the core charge ($60) prior to my committing to bring the old part back. I thought about the cost and checked online again, but called back to place the order prior to 4:00 that afternoon and had the part installed the next afternoon. Curt was extremely easy to deal with, was very knowledgeable, efficient, and trusting as he left it for me to pickup w/o prior payment. I would highly recommend Curt and A-1 for any appliance repair needs!

Top notch company that stands behind their work. They were able to solve technical issues on the…read morefly with speed and skill. I had my well redrilled and pump replaced after years of crappy water and the improvement has been life changing - it's so nice to have clean clothes and good tasting water again! Their prices were fair for the work involved, I highly recommend them!

They installed a tank after the install. I didn't have very good water pressure. The next day I…read morecall them because I could not run more than one faucet at a time or I would have no pressure did not return my phone calls, did not return my text, did not return my emails completely ignored me. I had to pay someone else to come into my home and find the problem, so yeah, I definitely would never use this company again. If you have an issue, they don't like to return your phone calls.

Terrible and a waste of time. Wiggled some wires then charged us for talking to make up for labor.read more

June 13th- blower on furnace pukes. Called Ryf. June 14th…read more- technician called me from his phone. Said he'd be going over to look at issue. About 1/2 hour later, received phone call from technician's informing that it was the blower and it would need to be ordered. He said he'd let me know if he can get part. June 15th- No word back. Texted cell number of technician if he was able to order the blower. Technician responded back that yes, it would be in tomorrow. June 16th 7:17am - Texted technician to let me know when blower can be installed. Received no response, until 4:28 pm when I missed phone call. Called Ryf back and went to answering service. The answering service told to call Ryf back at 7:30 am on Friday as this was emergency phone service. I saw a voice-mail on my phone and listened. All it said was to call Ryf to schedule time tomorrow. Texted technician to let him know I received message and tomorrow is good. Received a message back saying he didn't send message and call shop in the morning. Received a second text from technician stating that this was his personal cell phone and to stop sending him texts. June 17th 7:30 am - 7:45 am - Called Ryf 7 times and kept going to answering service who had no way of contacting technician or employees. Found a number on my phone that came after the call from Ryf. Spoke with second technician who berated me for sending early morning texts to first technician. I told this second technician the first technician initiated the conversation by calling me on his personal phone. Second technician says in an unfriendly, threatening tone, 'Do you want your blower installed?' I said yes, to which he says I have to be patient and it will be installed today or early next week. I told the second technician that I have been patient and haven't heard anything back to get this scheduled; and that I called immediately after last night's phone call from Ryf and it went to the answering service who said to call back tomorrow at 7:30. The technician said he'd meet me at the house. The technician that did show up was rude, walked right by me stating his name, then asked how is this being paid for? Not so much as a sorry, good morning, nothing. As I write this, it is understandable how these companies completely believe that the customer is never right as they rake you over the coals. I do not recommend this company for HVAC services to anyone. Rude, inept, irresponsible employees. The company is unprofessional and will not keep in touch with you. And some advice for the company: if your employees don't like receiving text messages from customers, don't have the employee contact the customer from their personal phones. If your company says you open at 7:30am, then have an employee there at 7:30 am to answer the phone, not the answering service. Give classes to your employees on customer service. It goes a long way.

I called this business to see if they carried a battery for my Toro lawnmower. After talking with…read morethe person who answered the phone she verified that they had the battery and that the cost was around $125.00. My husband went to pick up the battery. When he arrived to purchase it the woman realized that she had made a mistake. My husband called me to check and see if we wanted to spend that amount. The cost was 295.39! That's a huge mistake. We ultimately purchased it and the billed us because my husband did not have the cash with him and then they were charging a 3% charge for a credit card. We needed the battery that day so he purchased it. I think it would have been fairer to offer a discount because we were given the wrong price and it was a 25 minute drive to get to their business.

Bought a robot lawn mower from them last year and Modern Rentals was amazing throughout the…read moreprocess! There was a promo for a free product from Husqvarna with a robot mower purchase, and they happily swapped out the free promo product for a trimmer instead, at my request. They were very personable and traveled to Appleton for the mower install. Mower works AMAZING! They were very accommodating to help me with my trimmer for service on the battery. I'll go back for any needs!