I injured one of my arms. My doctor thought that the injury might be more serious than he originally evaluated, and sent me to do an MRI. I wish he did not. I will describe my experience here, and knowing it, you will make your own conclusions. When I made an appointment, I specifically asked if I need to prepare anything before the appointment - not eat, drink water, and so on. I was told that all I had to do was to arrive a few minutes earlier to do the paperwork. When I arrived (on time), I found out that I was supposed to be there a half hour before the appointment in order to apply the contrast medication. The staff told me that they have to rush and that I will have to do my paperwork after the appointment. I was taken to a changing booth and given clothes to change into. I was told to leave all of my clothes in the locker. When I opened the locker that was offered to me, it was covered in black dirt. When I touched it, it made my hands dirty. I did not want to put my nice clothes into a locker like this and ended up giving them to a family member who came with me. When I changed and arrived at the room where they apply the contrast medication, the staff told me that they gave me wrong clothes and to change again. Please note - with an injured arm putting clothes on and taking them off is not painless, to put it mildly. Nothing was explained to me about the procedure. I was introduced to Dr. Djamil Fertikh who was going to apply the contrast medication. From there, things went from bad to really bad. Because the staff did not let me do my paperwork before the procedure, they did not know about the preexisting conditions and did not bother to ask. Dr. Djamil Fertikh applied something that looked like a large napkin over the area for injection, and that napkin covered my face as well. Dr. Djamil Fertikh then proceeded to inject one dose of lidocaine into my shoulder. Without bothering to ask whether or not the lidocaine worked, Dr. Djamil Fertikh injected a long thick needle into my shoulder joint and started applying the contrast medication. Had Dr. Djamil Fertikh bothered to ask, he would have known that at least 4-6 dozes need to be injected for the anesthesia to work. Exposure to prolonged period of very severe pain caused an usual reaction - my blood pressure dropped to almost zero, and my heart started stopping. Dr. Djamil Fertikh did not notice that, probably because he did not care, even though I screamed from pain. But my face was covered by his napkin, and he could not see it. I did not want to die from an MRI procedure, and had to (repeatedly!) ask Dr. Djamil Fertikh to stop. After that, the nurse tried to apologize (Dr. Djamil Fertikh did not, he just left the room) and tell me that "he is really good". No, he is not. Needless to say, when I was told to get up and wait for the actual MRI procedure, I felt extremely dizzy, could not see almost anything, and started falling over. The support staff escorted me to the waiting area and tried to force me to put my head between my knees. Again, not knowing a thing about preexisting conditions. Had I let them, I would have likely experienced a stroke. During and after the MRI procedure my arm stopped working altogether. Now, 48 hours later, I still experience severe pain and loss of function. With my physical therapy, we are basically back to square one. All long and hard fought for progress is gone. My insurance will only pay for a certain number of physical therapy sessions. If I have to exceed this number due to the damage caused to me by Insight Imaging and its careless staff, I am going to retain services of an attorney, file a lawsuit, and have Insight Imaging pay for any additional treatments. I do not recommend Insight Imaging to anybody. read more

Mariam was very helpful and kind on my call into the office to schedule two MRI's. She was very patient and entered my contact information. I was offered an appointment the same day if I was available. She was very pleasant. Mariam made a note for the billing office to contact me with my co-pay amount and I received a call very quickly. Jackie called to remind me of the appointment and answered any questions I had for my upcoming appointment. She was very pleasant, kind, and gave me all the time I needed. She made sure I was comfortable about locating the office and kept me informed. Dewey, the Technician, was very kind, knowledgable, professional, and answered all questions before, during, and after my MRIs. I felt fully informed of the process and what to expect during the procedure. Dewey cars about the experience and it shows. Office parking is excellent and both the front desk and mri areas run very efficiently. read more

Felt welcomed here. Staff are courteous. Parking is free outside the building. Kia who did my MRI was very helpful. She guide me along the process. Thanks Insight Imaging . read more

RAYUS Radiology - Outside - Diagnostic Imaging Near Me - Arlington, Virginia

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Earlier in the day they called my insurance to validate authorization. The military authorizer had annotated something wrong, so they couldn't perform the procedure. Instead of calling to notify me, they let me to drive an hour through peak rush hour just to reschedule. Also super annoying: Google's address is wrong and no one here seems to think it's worth their time to fix it. I called several times to get the right address but no one picked up, had to pull over to use yelp. The poor lady at the front desk was in charge of all phones and check ins and totally over worked. read more

I called to see if an open MRI was available ... yes. Can I get a 'free ride' to see if it is big enough to not trigger a claustrophobic reaction ... yes. ----- I call to confirm that today is a good day and no appointment is needed ... yes today is good - no appointment needed. ----- Go to facility ... NO we do not put people in the machine without billing. ----- There is some serious administrative break down at this provider. ----- Am I supposed to trust this operation knows what it is doing? read more

Extremely satisfied with my appointment - I am claustrophobic, and the tech was very, very understanding, and accommodating. Really was satisfied with "Calvin's" attitude and professionalism. Took the time to talk to me or reassured me throughout the process. Hope Calvin is there if I need to go back. read more

I have been to Insight Imaging multiple times, and 1 other MRI place. The other was NOT as good as Insight. The staff treats you so well - from the front desk to the radiologist to the aide and everyone in between. My time there is ALWAYS as pleasant as it can be, and folks are very helpful. Plus the designated parking is very helpful and always available. read more

I was looking forward to a smooth process, particularly due to their extended hours and open MRI machines. I had the worst experience instead. First, they called me the day of the scheduled MRI to say they need me to come earlier because the facility will be closed. I had to leave work early and reschedule several tasks to do that. They actually lied, because I saw people coming for an MRI as I was leaving - the same appointment I had been given and was forced to change. When I said that, the technician said yes, it is the receptionists; they are new and are confusing things. Second, a couple of days after the MRI, the same technician called to say it was not clear enough and asked me to go again for more pictures so they could write a clear report. Again, they messed up my schedule and I found myself forced to go again. I said I could do the next day at 8:30 p.m.. She insisted it had to be 8:15. I said FINE, I will make it happen to get this over with. Then what happens? I arrive 8:15 and I wait until 9:00 p.m. just to be called for the MRI! Third, I was told the modified report would go to my Doctor the next day (1/9). Accordingly, I scheduled an appointment for 1/12 with the doctor as he wanted to discuss the results with me. And guess what? I go and he had not received the report. Fourth, On 1/15 at about 6:15 p.m., I called to say that the report had not reached the doctor on Saturday 1/12. They insisted it had been sent to the Fax they have. I requested that the receptionist confirm the information with the doctor's office and resend it, as I did not have or provide that number, but the receptionist sounded too indifferent and frankly unpleasant. She asked me to call back tomorrow as she will not be there in the morning. What is this place????!!!!!! I truly regret going there. read more

Some folks get an annual check-up - seems I end up with an annual MRI. In the interest of minimizing my co-pay, I opted for Insight Imaging over going to Alexandria Hospital where I've always had them done. My experience was OK. Booking the appointment was definitely 5-star easy. I got the day I wanted and an agreeable time slot without any problem and the amiable receptionist I dealt with on the phone was a pleasure. Experience at the facility itself - eh, the hospital was definitely nicer. No nice sticky-pad socks to keep you from sliding around on the floor and no headset with music here. I ended up laying there for an hour listening to the hum of the MRI machine. So there's definitely room for improving the experience. The staff was kind and efficient; the facility clean and convenient. As long as the imagery came out OK, the co-pay was less than 1/2 what it would have been at the hospital and it was much easier to get an appt so there's something to be said for that. Plus I was in and out in about 1/2 the time. I wish they would have given me a link to download the ream of paper I had to fill out though - would have been nice to do a little of that in advance. I lost count of how many things I signed my name to. read more

I was welcomed and treated politely by both the secretary and the technician. The instructions were clear, specific and organized. They treated me more like a special guest than just an ordinary patient and they were very professional. I would definitely recommend this facility to anyone who needs to have similar services because of my pleasant experience. Angie F. read more

I've been to several imaging centers over the years and I would definitely rate Insight Imagining in Arlington as the best I've been to. All of the staff seem sincerely helpful and welcoming - and they behave with concern and professionalism. I originally went here, because they have an open MRI (claustrophobic). Knowing this, the technician that does the MRI is great at letting me know exactly what is going to happen and how long it will take. read more

I recently had an MRI at Insight and I did not like my experience. There was the mound of paperwork when I walked in. Then, I was under the impression that I was going to be in the open machine but later I found out that I was not. So, the technician led me into the room and told me to lay down with my arm over my head and on my side. It was quite uncomfortable and he told me I could not move for 30 minutes. Then, the banging of the machine was right near my head and the noise was intolerable even with earplugs. I asked for headphones for music but could not wear them because of my position. In addition, I had to ask him to please let me know how long I had to hold my position for each series. I have fibromyalgia and my joints hurt easily. He did not communicate well with me at all and I had to keep asking questions about the process. Finally, I had enough. I got up and walked out. He told me that the next time they would use the open machine and I could be on my back. Reluctantly, I came back the next day and the other machine was much better. Then technician was better at communicating as well. I just wish they could have discussed this with me before I invested two hours of my day for nothing. Communicate to the patient...it saves a lot of time and money! read more

Insight Imaging is convenient.. located in Shirlington and they have extended hours past any other radiology place in the area. The staff is nice, but the place is old. The MRI machine I was placed in was clearly dated. The way the tech had to feed the contrast thru my IV manually, plus have an additional tech record the images was a dated process in itself. I also feel like it too longer than my previous MRI at a different Radiology Center. I was in my MRI for a full hour and about 15 minutes. In all, if Insight is doing well, they should update their equipment. You have to invest in your business. read more

The staff was amazing. Insurance was dragging their feet and the staff pushed them to expedite the approval. Went in for 3 area spine MRI, never thought I would feel claustrophobic, but I did! Technician started me on the easier areas (mid and lower spine)... allowed me to see either end of the tunnel. He guided me through the entire process. Due to feeling restricted with your head for a cervical scan, the tech suggested the open MRI. The front desk scheduled me for next day and was so nice about it. Thank you. read more

I called on Friday and was given an appointment on Saturday for a MRI on my neck. Everything went as described and was very friendly and professional. I was instructed to arrive 30 minutes early for paperwork. Many parking spaces were available. It only took about 10 minutes to complete the forms and they brought me back early. Stacey, the technician, was very nice, compassionate and helpful. I have extraordinary shoulder pain and being still inside of the machine was not easy. She was creative and found a way to pad my shoulder inside the tube. When it got too painful, we were able to take a break and re-position everything. She kept me informed during and after the process. I received the disk with my images within minutes and the report will be sent to my doctor on Monday. I have had many MRIs, xrays and CT scans. The Shirlington location is my favorite for the convenience, great hours and nice staff. read more

The billing department tried to charge over $1,000 for an MRI in 2017 (received bill about a month ago). I had to escalate to a manager (Mr. Webb?), I knew they could no longer bill me. They should have submitted the claim on time, they would have gotten paid. Manager told me I did not have to pay, so why sent me a bill? If I did not know how insurances work, and if I would have paid, they would not have said anything. Getting all futures MRIs at other facilities. read more

This place is okay. I had a knee MRI here. The advantage was it was fairly conveniently located (though this was somewhat negated by the fact that parking here was a hassle as they only had a few reserved spaces and they were all full.) I also don't think the radiologists are great--the report was full of typing errors and made no sense. Even the prescribing doctor called the report "useless." It may be a cheaper option if you pay cash, though at least with my insurance it didn't really matter so I would recommend elsewhere. Definitely avoid it if you are looking for something serious like cancer, but it may be okay for minor sports injuries. read more

Excellent experience. Designated parking, kind staff, everything ran on time for my MRI. I had the cd when I left and the results that afternoon. Note they will make you wear their scrubs no matter what street clothes you are in, so if you are a larger size person you may want to ask about sizes in advance or you may find yourself in a gown. A comment below said things were old - I didn't notice that, but they were doing construction while I was there. (It was not an issue at all.) read more

I got an MRI done here and it went smoothly, staff was helpful and nice, but I've been trying to call them on the phone for THREE days now with a question and they haven't answered once. Insane read more

The staff is a very professional and courteous. I have been there many times over the years and have all ways had a good experience. I highly recommend them. read more

I used this practice for MRIs for myself and my family for a few years. However, they have really gone downhill. I tried to schedule 2 MRIs and realize now that I will never use this group again. After leaving messages for several days, I finally got a live person for scheduling. I needed an MRI for myself and one for my son. They gave me a date and time for 6 days later. Then they called, frantic, the last regular business day before our appointments, saying that they had been too busy to get our insurance pre-authorizations. Then they called back to say that my son's pre-auth was granted, but mine was only partially approved. They asked if I wanted to go in for a partial MRI for myself - huh? I declined mine, which was a good decision because I later found out that they had gotten the pre-auth for my daughter - not me! She does not need an MRI! We had both been patients there in the past. I gave my Social Security number, my date of birth, and they got the pre-authorization for the wrong patient! My son 's MRI went well until they told me that they realized that they we're probably not going to be able to get the MRI results to the doctor for 4 days. After I got ready upset about that, they agreed to expedite the results- to have them ready 2 days later. They gave me a manager's name to call to complain about all of this. I called the manager today, but she never called me back. I guess they don't care. Skip the frustration and use a different provider! I am scheduling my MRI elsewhere and will not ever recommend this practice again! read more

Went yesterday after getting appointment scheduled the day before. Of course billing issues are complicated but that's the fault of the insurance industry, not the MRI center. There were 4 pages to fill out - not a mound of paperwork as some suggest. Until medical records get standardized - which unbelievably hasn't happened yet - hard copies need to be done. Thankfully some of the items were already typed in from the initial phone inquiry/appointment making and check in process. Focus was my knee and I didn't need the Open MRI since I was only inserted up to my torso to scan my knee. Joon was my tech and he was very professional. He added cushions/pads below my back - very helpful if you aren't supposed to move for 30 minutes - and provided a headset and music to listen to for the full scan. Cost was $490 in case you are bargain hunting but rates apply more to insurance carriers so take that into consideration. I didn't shop around because I read the favorable reviews on Yelp and knew I was saving over the same scan done in a hospital setting. When I made the appointment I asked for a landmark. All the operator could provide was the address on Arlington Mill Road. Strange since she could have easily said, "They are in the Village at Shirlington shopping center." But that's what you get with a centralized operator working with several offices that has probably never been to this location. The location is on the back side of the Shirlington row center; behind the Capitol City Brewing Company side of Shirlington row. There's a main entrance for other tenants of the three story building. Insight Imaging's entrance is around the bottom right corner of the building as you face it from the parking lot - closer to the escalator that takes you to the main level of the Shirlington shops. They gave me a CD for my personal records and forwarded the same scans to my doctor - although they recommended taking the CD to the doctor's office too just in case. Worked out great and admin staff at the front desk were pleasant and helpful. All you could ask for! read more

My doctor wanted me to have an MRI and I selected this lab because it was an open MRI. Everyone there was very professional and pleasant. The scan took about 30 minutes. Fortunately they provide headphones but any music was drowned out by machine noises. One great idea is that this lab gives you hospital scrubs to wear instead of those horrible gowns. Great idea! I hope it catches on. After the scan I was given a CD for my doctor to examine. Good lab. I would certainly use them again. One caution, their website map is inaccurate. It shows the lab near Lake Barcroft. It isn't. It's in Shirlington. Do you yourself a favor and use Google Maps. read more

I was able to get an MRI here within 24 hrs of calling the place. I had to have my insurance call in their pre-approval but that was easy (otherwise would have had to wait 5 days). The whole process was fast, efficient, painless and pleasant. The staff at insight imaging were all, without exception, friendly, professional, kind and helpful. I got my report and imaging on the patient portal within hours of the procedure. I highly recommend this place! read more

Easy to make appointment and got my MRI done without a hitch. All went well 5 stars no problem. In Shirlington so very convenient.

Besides the minimum wage medical assistants working the phone and not knowing what office she works in she is also rude and has not professional behavior in her body. Not only did she not tell me her correct name she also gave me the phone number for the office manager that turned out to be a fax number. This company is unprofessional and wasted my time and i didnt even get the Spinal xray I needed. Employees by what name they gave me Lesley- Arlington Office Pasella - Fairfax Office read more

Brought a teenager here for an MRI after a sports injury. The schedulers couldn't have been more accommodating about changing the appointment to suit the teenager's social schedule. They very patiently gave directions when I got lost on the way there and let us go forward with the appt. even after we were late. Once inside, we were greeted warmly by the front desk staff, who handled the intake very proficiently. The technician then very calmly and carefully let us know precisely what would happen and that's exactly the way it went. He was very good in dealing with a teenager having a first MRI, and it proceeded with as little stress as possible for both of us. I was very confident and comfortable with all of the staff we encountered, including the doctor, who was very professional throughout. The facilities were clean and in a perfectly nice area of town. They had a top notch MRI machine, which was open and easy. The satellite radio piped into the MRI machine through a headset helped a lot. I would return here without hesitation if any of my family members need an MRI in the future. read more

I can't imagine anything better! Such friendly and accommodating staff. An appointment was available in just a couple days. Waiting area is comfortable. The procedure began reasonably close to the schedule time. I had heard such nightmares about MRI (in general), but this at Insight Imaging was in no way a nightmare. No sense of claustrophobia. The noise is amazing, but with earplugs and deep breathing, no big deal. I was kept updated as they proceeded. The results were sent to my physician the same day. He saw me two days later to discuss results. I had recommendations from friends, and I will join them in recommending Insight Imaging. read more

I had a wonderful experience today at Insight Imaging for an MRI on my hip. The office was spacious and decorated in a soothing manner. I also had no problem scheduling the appointment, and the four pages of forms were quick and easy to get through. I am VERY claustrophobic, and Don (technician) was extremely nice and comforting. He explained everything that was happening and stayed with me (in my ear) the whole time. I was able to listen to my own music (I chose a podcast). Of course the MRI was loud (they are always that way), but I was able to listen to the podcast for the most part. The MRI was not as open as I would have liked, but it was much more open than a traditional MRI, and with Don's help, I got through it. And the receptionist Matt was funny and welcoming too. We had a wonderful time altogether laughing about how it would be a great place for a claustrophobe support group to meet. All in all, what could have been a tough time turned out to be a fun and relaxing experience. read more

Insight Imaging in Shirlington is the best facility if an MRI is needed. I started coming here because it was the only open MRI I could find but I would choose this facility over any other because of the exceptional service I receive, each and every time I come. The staff is friendly and helpful and I rarely have a wait. Top Notch! read more

Insight Imaging's staff is helpful, efficient and friendly. My husband and I are very pleased with the service provided. This was the first time using this company. I found them from the Cigna website as an approved provider. Not to mention they were much cheaper than any of the other local MRIS places. We visited the Arlington location because they offer an open MRI and my husband is more comfortable with this. I would highly recommend Insight. The parking was free too. read more

The person who scheduled my appointment was a total gem. I told her I have actually climbed out the MRI at Novant because I was becoming over heated and felt like I was going to pass out and the wouldn't remove me. That was about 4 years ago and I still have trauma. She told me take my husband or friend in and get some medication. She also was going to note the experience so they would know and we could discuss it prior since it was so traumatic. I give her a 5 The front desk lady was amazing. I really like her. She could tell how nervous I was as I had filled the paper work out wrong and couldn't find a dr phone number She stepped right up and helped me. Now that is with 3 mg of lorazepam in me. SO, I was a hot mess of worry. I give her a 5. Here comes the tech. A lady. I don't know her name. She takes me back to change my clothes. I try to approach the subject of what happened and what I need her to do to make me feel better. I wanted someone that would say this is test 1 of 5 test it will be 4 mins you will have 20 mins after. Seems easy since they don't have a lot to do while they start the test. I also wanted to tell her what made me slide out the other side of the tube at Novant so we could have a plan if I felt like I was going to pass out. She plan out cut me off and didn't want to hear it, NOTHING. I would think if you have a freaking out patient like myself maybe take 4 mins and gather info of how to make this go smoother. I don't know but a little empathy would of been nice. I apologized 3 or 4 times for being so nervous. I was not trying to be difficult. She comes back and gets me and walks me in the room. Know that sound and machine probably will make me nervous. I say I am really nervous She looks me in the face and says don't work yourself up all smart. I wasn't doing this on purpose. I had a horrible experience and I have a clear fear. When I replied back to her probably not the best thing to say to someone with a phobia She said I will stop talking talking. So, now she is pissed at me. GREAT......... The "open" machine wasn't horrible. You can see out the side. The vibration made my heart race and breathe hard and she had to redo the test or she said she would but not sure we did. I give her a 2.5 for being able to use the machine and zero for people skills. (just a hint - if I had someone freaking out in front of me I would be like girl this ain't nothing. You got this) The machine itself looks really really old so I think it is time for an upgrade on that. So I give a the facility a 3. Also, you should give everyone the portal code that day or send an email after we finish the test with the unique code so we can sign up. Neat idea but of course I can't look at my results because I have no code. I would come back here just not under that tech's hours. If you are scared to death of MRI machines this type is kinda like being in a tanning booth with the crack on the side or that is how I was thinking of it to be honest. I have faith if you have issues you could do it in this machine. Message me first for support as that tech doesn't want to hear it. read more

A fine MRI and imaging place. Worked with them for many years and have never had any complaints.

The receptionist and imaging person (Dewey) were friendly, completely professional, and wonderful. I like the fact that they have Saturday hours and you can have access to the one of their parking spaces designated for imaging patients right in front of the office (just go in and get the pass from the receptionist). I was promptly called in at my appointment time and provided complete instructions for my brain scan. I heard all the horror stories, but it was a big nothing. Dewey completely put my mind at ease. They provided earplugs, some spongey things to keep your head snug in the helmet that keeps your head from moving. During the process, Dewey spoke to me to let me know what steps were ahead and how much time we had left in the process. The time flew by. You're also given a little device to squeeze should you feel the need to end the process prematurely. I didn't need that. At the end, you're given a CD with your images. They provide you access to the patient portal online to register and view the radiologist's report as well as the images. Also, based on my review of MRI prices on the fepblue website, and as noted by another reviewer, this place can't be beat. I think the MRI was $420 vs. $2500 or more at other places, with a $100 copay. read more

Excellent Experience. The MRI technician was extremely attentive and explained the procedure step by step. They MRI technician ensures you are comfortable and you can even listen to music of your choice to calm you. I won't go anywhere else for my open MRI's. read more

The front desk staff Krystal and Lesley were very warm. A beautiful way to start my morning, to be greeted and assisted by these ladies. They smiled all the time, and answered all questions with ha patience...Great customer service. Secondly, my tech Imraan was great. ..the best tech ever. ..I'm claustrophobic and had to use the open MRI but sometimes, these machines are over rated. He kept me calm the whole way. While ensuring I was alright...He constantly updated me on the duration of the procedure. ..he deserves 5 stars, I hope they give him a raise. Thanks Insight....I finally crossed this bridge with your help. read more

I have visited this office twice for MRI scans. I found them by doing a cost estimate search on my insurance website. I didn't realize different offices charge different amounts. I saved over $500 having one procedure done here as opposed to hospital imaging center. Very clean and professional environment. Staff is friendly and accommodating. My best advice is to close your eyes before entering the MRI machine and don't open them until the procedure is complete - the machine seems a bit tight but if you don't open your eyes, it doesn't matter. Go to a happy place and it will be over before you know it! I highly recommend the Shirlington office of Insight Imaging! read more

This is by far the best imaging center of more than 5 facilities I have been to in the whole NoVA//DC area. The three staff I interacted with were lovely people -- kind, thoughtful, patient, willing, and warm. I strongly recommend that everyone goes here! read more

Great, Professional and Friendly Service. I was also to book an MRI the next day. Received results shortly after the procedure. Free parking. Nice waiting room with free coffee/tea. read more

I have been here twice and each time feel valuable as a patient and treated well. I had a 3 hour MRI on the open one, and about halfway through I flipped out from the claustrophobia. The technician Imran walked me through the rest and gave me little minute increments to count and it was the only way I could have gotten past my fears. I highly recommend this place ! read more