We closed our RBFCU account several years ago. A couple of years following that closure, RBFCU…read moreissued a debit card - in our name - to a fraudster. Of course we pursued this matter. We were eventually told by RBFCU that they will issue a debit card - without vetting - if someone simply provides a name and social security number, over the phone. (Of course, through data breaches, whose name and SSN isn't available for fraudulent use?) Although the closed accounts had security protocols, such as "secret question & answers," none of those were apparently required to issue a debit card on a closed account. Writing this review to share the above information and to query why the attached review, written by someone else, has been hidden. It accurately describes our experience in opening an account (same thing: it was conducted via video interview with someone we understood to be in the San Antonio area). After all that vetting to open the account, we were shocked that it was really easy for a fraudster to request a debit card on a closed account. The only reason we were alerted to the fraud was that the debit card was mailed to our address. Apparently, even though the fraudster may have requested a change of address, the card came to us. Based on our complaint, RBFCU informed us that it did present the matter to its Internal Audit department for review. Perhaps it is standard operating procedure for Credit Unions to e-z issue debit cards on closed accounts. But, hiding a review which accurately (at least based on our own experience) describes the RBFCU account-opening process surprised us...and motivated this review.

This branch is incredibly kind & helpful! The tellers are very thorough and they helped navigate…read morethe website. Great staff- quick service.

I got the worst service than I have ever gotten at Randolph Brooks today…read more I entered this facility with my 85 year-old mother who is in a wheelchair to open her up a bank account. Upon entering, there was a girl sitting at a desk and I said "I'd like to open an account please." She promptly said "I cannot do that for you right now because I am at lunch ". (she obviously had already eaten her lunch because she was sitting at her desk doing other things., the correct thing for her to do is be an exceptional employee and figure out how to open an account for my elderly mother) I said "do you have anyone covering for you?" and she said "yes, but she is at lunch too." (Obviously this girl does not understand what covering for you means). I repeated myself using different verbiage. "Does anyone open the accounts while you are at lunch? " She said slowly as if trying to get me to understand "yes but she is at lunch". Oh my gosh. I said "OK what time do you get back from lunch?" and she said "I cannot help you today. You will have to call and make an appointment. " I'm literally standing there with an 85-year-old woman in a wheelchair wanting to open an account and I am told NO My family has been with Randolph Brooks for three generations. This is the first time anything like this has ever happened. Everyone in my family has an account with Randolph Brooks. I have walked into the Randolph Brooks in round rock more times than I can count with various issues or problems or needs, and they have always helped me in such a kind understanding and competent manner. I am Randolph Brooks client for life, but I will never go into this Georgetown office again. I'd rather drive 20 minutes to round rock and get the help that I deserve as a valued client. This employee should be fired.

People/employees were helpful and wonderful. Took care of…read moreneeds. Covered all questions.

I've been with RBFCU for nearly 8 years. I have nothing bad to say. They have decent hours, plenty…read moreof locations, always friendly, and they handle all of my banking needs. I typically visit the Cedar Park location. Easy to get to with enough parking. Did you know they have a loose change machine? Yeah! No fee for members. So when you want to cash in that big jar of coins, RBFCU has your back. The offer notary services and the other things you usually find at a bank. I've tried a lot of banks and credit unions and so far they are the best.

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

Aww, no zero star rating, bummer. The child I spoke with canceled my debit card when I asked about…read morea transaction. I asked to speak to a supervisor and my call was escalated to one of the most incompetent people I have ever dealt with in banking. I asked him if knew what AML was and he had no idea and said he would google it. If I were his boss he would be going home early and asked to not return. I'm not even mad, that is just astounding. So...if you need to clean some ill gotten cash, I would recommend using Wells Fargo as they have no clue how to do their jobs. They should all be embarrassed - the employees and the hiring dept. Thanks for leaving me high and dry and not knowing how to do your jobs.

For over 30 years, all of our banking, investing, mortgage has been with Wells Fargo. As such, I…read moreexpect to be treated as appreciated instead of an interruption.... which is what I got at the Austin Slaughter Lane location. Clerk could not be bothered to help with opening an account muchless redeeming US Savings bonds - "don't do those here - takes too much time". Except I've ALWAYS done them at our bank - where else am I going to do them? I needed a new account for my late mother's estate. Rebecca Harbek (Round Rock Tx branch) was absolute GOLD! She knew exactly what to do and followed-through until I could access the account on my phone. Not once did I get a 'deer in the headlights' look from Rebecca or from Angela who redeemed my savings bonds without issue. My bank and my personal banker. Thank you. L McClure

poor customer service, long waits not good. Not easy to get a hold of. they dont have a lot of…read morebranches near me so it is imperative their phone or online service is good. dissapointed and taking my business elsewhere they dont even try!

Worst day ever at RBFCU- lobby closed, in a big truck that wouldn't fit through drive through, and…read morestaff made me walk thru the drive through for a deposit! Zero customer service here. Zero concern for customer safety. Complained to Darcie and she acknowledged that forcing a customer to walk thru car traffic in a drive through isn't safe. But did she offer to correct this? No! RBFCU doesn't care about customer safety at all.

Overall, the nice Bank, but they really need to fix there parking lot so this doesn't happen to…read moreanybody ever again

Staff is very knowledgable and fully explained the RBFCU offerings that best fit our needs…read more Location is also convenient.

This credit union is not at all willing to work with Senior citizen…read more S and their estate planning needs. That really is so bad. I am now shopping for a new location to do my banking business.

I came to the bank for the first time today. I opened some bank accounts with the help of…read moreStephanie. She was so very informative and helpful. This bank is very clean and organized. All of the employees were very kind. They're banking. Options are fabulous. Everything earns interest and there are no account fees unless someone goes overdrawn. I highly recommend this credit union.

Atm "take your cash" but, none was dispensed. Yet, it took my card and would not return. Cu staff…read moreno help. Claimed "It's not our atm." Uh: 1. It's attached to your building, 2. Subsequent customer at atm made a deposit to rbfcu account, no problem. So, it IS your atm!​​​

On the whole, I've always preferred credit unions over banks and RBFCU was the first I tried in…read moreTexas. While I haven't tried using them for loans et al, the basic banking services are good enough. The friendliness and efficiency of their personnel varies drastically; the people at the location on Bell Blvd in Cedar Park are slow and rude. Here, they're just OK.

Day off...errands day...first I need to deposit funds in my zero balance account with Navy Federal…read moreCredit Union.. So how did you get a zero balance account, you might ask? Great question! I filled out an application for Navy Federal credit Union, which has only one branch in Round Rock, TX (suburb of Austin, TX). I was awaiting a call or email indicating I had been approved. Instead, I received a debit card and a bank statement with $0 balance. Well, I received a whole list of ATMs and credit unions where I could make a deposit. Credit union #1 from the list didn't exist. Next, went to Randolph Brooks Credit Union to make my deposit. They told me they do not take deposits for Navy Federal Credit Union. They did not offer to contact Navy Federal Credit Union nor help any other way! Ugggh! This credit union relationship is off to a great start. Nothing like being on a wild goose chase! Terrible customer experience....

=============== PROS:…read more=============== * Staff has always been friendly and helpful to me. * Probably the lowest rate for auto loans around. * Once you have a Savings account, you can open a Money Market account online with just a few clicks, without having to visit a branch. * Coin machine lets you exchange your coins for bills with no commission. * Good system to get alerts by text message, much more useful/complete than Chase. * Website is pretty fast, faster than UFCU. Also doesn't stupidly spawn a new window/tab when you log in like UFCU. =============== CONS: =============== * Can download only the last 5 months of statements! This alone is so egregious I can't rate more than two stars. * Can see only the last 1.5 months of activity online. There's no obvious way to see older transactions, like a "Next page" button or link. There's actually a way to see older transactions, but it's both completely non-intuitive and extremely cumbersome: You click the "Search" button and type in your dates. (forehead slap) And when you do it that way, the site no longer shows you the running balance. * Can't sort transactions chronologically. * No memo field for account transfers. * Not a part of the national shared co-op branch network. * Payments on loans paid from an RBFCU Savings or Money Market account take up to one day to post. At UFCU, they're instant. * Pretty low limit for check deposits by mobile phone. I don't remember the limit, but it's lower than I have for UFCU and Chase. I would mention the amount here, but of course they don't bother to mention what the limit is on the Deposit screen of the app.

First time to come to this branch. Ladies behind the counter were very nice and helpful. I have…read morenever had a problem coming to or using this bank. I take that back I have had one problem they recently switched their online payment to having to go through a third vendor that requires too much personal information including your password and username to your bank account. I've said this in the past so I will repeat it I will never hand out my password and username to all my money to anybody. So it's a pain in the butt but I drive-in to a branch to make a payment.

Been in Austin going on 2 years now so I needed a Credit Union here. Stopped in 1st thing Saturday…read moremorning, with warm smiles from the front desk receptionist. Travis was able to get me in an out with no problems. Gave me great feedback on all the things they offer, and I end up opening a loan with them the same day an was approved & still made it to work before 10 am!