Kauai Computer Repair saved my trip! MAHALO! I quickly realized that I had forgotten the charger for my hp laptop during my 5-day business trip. Work would be difficult without the laptop and the battery would last 4 hours, max. Checking at Walmart, Costco, and several computer repair shops I found none available for sale or rent, maybe because the computer is older and Kauai is a small place. An online order wouldn't reach me in time. Finally, I called Kauai Computer Repair and Josh answered their phone after 7pm. He looked thru their inventory & found what I needed. In fact, they had 2 used chargers (65 & 90 watt) that would work with the hp. To be fair, the Hardware Guys in Lihue had one (which I could use in their shop) but they wouldn't rent or sell it & they closed daily at 5pm. While deciding between the 2 chargers and weighing the (reasonable) prices, I offered to rent one, since I had functioning chargers back home. Instead, Josh offered to lend the 90 watt charger for the week. This kindness allowed me to complete the business trip with a functioning laptop. The spirit of Aloha is the reason anyone comes to Kauai. Residents practice 'OHANA (treating neighbors family), MĀLAMA (stewardship), and HO'OKIPA (hospitality). Travelers are looking for 'IMI OLA (their best life), 'IKE LOA (learning), and NĀNĀ I KE KUMU (finding truth). What I found at Kauai Computer Repair, more than anything else, is ALOHA. Open from 8am to 8pm is HO'OHANA (work with a purpose), HO'OMAU (perseverance), and KŪLIA I KA NU'U (personal achievement). Josh answered the mainland caller id phone call at night, and treated a visitor like family, only asking for MAHALO (thank you) in return. If that isn't ALOHA, then I don't know what is. I highly recommend KAUAI COMPUTER REPAIR. read more

We were on Kauai (from the mainland) for a week in Feb, when my PC laptop suddenly would not turn on. After searching for computer support services (which are not many on Kauai), I decided to contact Josh at KCR. I left my number for him to contact me, which he did later that day. After discussing the issues and symptoms, he had me try a few things to get around the start up issue; but nothing seemed to work. Suspecting that it might be a motherboard problem, we arranged for me to drop off the laptop the next day for him to inspect. He called me later that day to report that, although it would start for a short period of time but then shut off again, and the motherboard was definitely not functionally working. As I needed access to my records, and a laptop for work purposed, he recommended that I could purchase a new laptop at comparable and reasonable prices from Costco, and that he would retrieve all my data from the old laptop and setup the new laptop. After purchasing the new laptop, I delivered it to Josh and had him install the latest SSD hard drive, with all professional level software, and streamline it to avoid all the bloatware that comes with a new computer. He had it up and running and back to me in a couple of days, so that I was able to complete some necessary business, and still enjoy our last few days on Kauai. Once we were home, Josh has followed up remotely to tune up and setup some similar backup functions on our home computer and my wife's laptop. We have received personal and friendly support from Josh; I have no hesitations in recommending him. Will R. read more

Josh ROCKS! I used to bring my laptop to Jeff @ Computer Hospital on a Quarterly basis until he Closed Shop in early 2020... I had to find another Computer Doctor, Stat!! Started calling a list of 10 companies on Kauai; Josh was the first to call back. I asked questions, he had answers AND questions... he wanted to make sure he was able to provide the services I needed. He reviewed his rates and services, I decided to hire him. We met in person, he took one look at my 5 yr. old, highly outdated, very rundown, ASUS laptop and knew immediately... he started reviewing options and rates. I LOVE doing business that way! Ask me questions; make an assessment, offer me options with reasoning, and Let Me Choose. AWESOME SAUCE! He suffered a medical setback during this time, but it did not stop Dr. Josh from curing my computer dilemma; he pushed through, came through, and kicked @$$! I told him he was my New Computer Doctor... but he's more like a Super Hero! 3 words to describe Josh: Knowledgeable Dependable Honest These days, people with INTEGRITY are few and far between... I'm so GRATEFUL to have found Kauai Computer Repair -- JOSH ROCKS !! read more

So my computer went dead and my business was down. I called Josh and he took a look at it immediately. He found that the power supply was blown and the motherboard was throwing a short. So he volunteered to meet my wife at Costco and pick out a replacement computer. He took the computer and installed my solid state drive on it, gave it a tuneup and added needed software with me picking it up the next afternoon. Since my original computer was still under warranty, he offered to handle the whole thing and send it back to the manufacturer for repair to then be returned to me after. He went way beyond the call of duty and his price was more than fair. After I got home, he called to see how I liked the computer. I was very happy. He then helped with some software solutions via remote control with no further charge. Great guy, easy to talk to and went far beyond my expectations with computer help! Would I get computer help from him again? Ah... yeah. read more

Joshua at Kauai Computer Repair went above and beyond to make sure I was happy and satisfied. Out of anyone's control an unexpected issue popped up after original service was done and paid for. When the PC first came home. He called me right back after notifying him as soon as I turned it on, and he volunteered to troubleshoot and resolve the issue FOR FREE ASAP. He did a good amount of extra work that new issue required, FREE OF CHARGE, within two days of being notified it was resolved. My PC is now professionally cleaned, running amazing, faster and more efficient then ever before. This is a great business that truly cares for its customers. read more

Josh and his tech skills really came through for me! I accidentally broke my external hard drive, stupidly hadn't backed up anything on it, and had big projects that were on the drive due in a matter days. Josh went out of his way to help get my data off the old drive and onto a new one. This job turned out to be trickier than we thought, Josh had to solder the broken piece back onto the old drive in order to get the data off. But Josh knows what he's doing and was able to provide me with both a new backed up drive and my old, now functional drive, thanks to his talents. Super grateful to Josh and Kauai Computer Repair for their help! read more

My laptop hard drive crashed and I needed it up and running ASAP since I needed it for work. Luckily I found Josh who got my laptop running better than it ever ran even when it was brand new. He did all this in 24 hours. He does what he says he'll do and for a reasonable price. He is an expert in fixing computers and takes great pride in providing the very best service on Kauai. I have had many experiences with other computer repair businesses and he is by far the best one around. I'm having fun with my computer again. I just completed my newsletter in about half the time it took before Josh rebuilt it. Thanks Josh. You're the best! read more

I called Kauai Computer Repair in a panic with a laser printer issue and Josh called me back within minutes. He walked me through multiple solutions I could try and it ended up fixing my printer. Josh was very friendly and very knowledgeable in everything relating to my printer/ Mac issues. Highly recommended! I called multiple places on the island and Kauai Computer Repair was the only business that could even help me with my laser printer problems. So Happy to have found someone so knowledgeable with my tech related issues. read more

Hey! A few months back I was in Kauai and my battery connector for my Surface decided not to work. I was there for work and only had my computer to rely on. Phone service was terrible. Kauai Computer repair actually went out of their way to repair the connection overnight and coordinated getting it to me after hours. He recommended that I get a new battery charger when I got back to the mainland, but his fix is still working. THANKS a million....you gave life back to my computer. I couldn't recommend enough. read more

Our computers both started acting up at the same time. Fun :( Josh returned my call immediately and came out the next day. He completely upgraded our desktop and laptop computers with the latest Windows hardware and software. He also helped us revamp our internet modem and router. Everything is running great now. He provided us with great customer service and is very knowledgeable. He will even work with you remotely following his repair for tweaks, etc. Definitely recommend his services. read more

Very poor service and business ethics. Josh Miller took possession of equipment to diagnoses a problem. He will not return calls nor texts. I have repeatedly requested the return of my equipment and at this point, he has virtually stolen my items. Be advised that he has no advertised physical address and his business license shows "in poor standing" with DCAA State of Hawaii. Time to file a police report for stolen property! Our Ohana will not tolerate this type of scam! read more

I forgot my laptop charger at home and was in desperate need for a charger. Not only Josh returned my call, he recommended a solution that would cost me less but also checked inventory at the local Walmart for availability . He also gave me some tips & warning of what could happen for using non authentic charger. Calling me back & helping me out didn't make him any $$ but he was so helpful. And really appreciated especially in time of last min pinch! read more

Josh knows his stuff! Just after we arrived for our two weeks on the North Shore, my MacBook Pro became super slow and sluggish. And it was heating up badly. I considered waiting until I got home, but I called Josh and he inspired my confidence. After talking for a while, he determined the problem. Picked it up the next day and returned it to me within 24 hours. Now it's like a new computer. The price seemed fair. I recommend him highly. read more

Mahalo to Josh @ Kauai Computer Repair! I found him last year on the net and was so impressed with his quick and excellent service.. he made a house call and I had a new DVD driver the same day.. and my laptop came back shiny clean. This year he gave me a free consultation that ended with my problem being resolved elsewhere.. for cheaper! Thanks Josh! P.S. FB says I'm in San Francisco.. not so.. I'm on Kauai! read more

A deadly virus got installed on my laptop and I honestly thought my laptop was done for. Josh gave me a call running me through my options and I felt like I had to buy another laptop. But then BAM, I got another text from him saying he got rid of it. I got my laptop back running smoother than ever! Can't thank this dude enough! Pleasure working with and the dude has a sense of humor. read more

My computer would not restart after a power outage. I replaced the power supply but it still would not start. I called Josh on the phone and told him the symptons. He recommended a BIOS reset (due to his in-depth experience with Dell XPS 8300 computers). That did the trick. The computer is back to normal. His fast response saved me! I highly recommend Josh at Kauai Computer Repair! read more

Great service, extremely knowledgeable and honest. This was my BEST experience on the island so far. I'm very happy with the quality of service and communication I received from Josh. He basically built me a new computer and it is faster and more powerful than I imagined. If I have a computer related problem in the future I will be calling Kauai Computer Repair. Highly Recommend. read more

I needed a small bit of help with an unwanted download which I couldn't seem to remove. i took my MAC book Pro to the shop Of Kauai computer and was helped instantly and completely without charge. The gal who helped was superb, knew exactly what to do, and didn't embarrass my incompetence to know how to solve my problem My highest recommendation. R S -- visitor from Alaska \ read more

Like many other of Josh's reviewers, I would give him 6 stars if I could. My computer went down and Josh was able to save it and even made if better than before. He is sharp as a tack and knows his stuff. He clearly enjoys his work and wants to help. His deep clean was a great idea. Josh is a hard working guy and super knowledgeable. I give him my highest recommendation! read more