This bank is a nightmare to deal with. Getting a loan here felt like pulling teeth while…read moreblindfolded. Nobody answers calls, emails go into a black hole! The process was painfully slow, disorganized, and honestly felt like they couldn't care less if I got approved or not. I spent weeks chasing basic updates while they acted like doing their job was a favor. The VP, Richard Livingston is the best he gets on a zoom call for appearances! The man was rude, spoke to others around me but never to me. They will tell you he loves to get on the phone with customers to put a face to the name you know customer service! Don't bother! After paying the $5,000 fee for "due diligence" I got nothing, not a copy of the appraisal not a denial or approval! Don't bother trying to reach anyone above they simply do not care so save your money and find a real bank that knows how to conduct themselves and knows how to handle real estate transactions! If you enjoy wasting time, being ignored, and questioning your life choices, this is the bank for you. Otherwise, RUN.

Industrial Bank Financial Institution doesn't understand how to handle power of attorney documents…read moreand has staff that can't execute them or explain why they can't. Sadly, I have to give Industrial Bank a 1-star review. As a media personality who produced their radio commercials during my tenure at Radio One in the late 80s and 90s, I remember the owners' desire to do the best they could for the black community. My recent experience was a disappointing departure from that original core mission. When I went to the bank to help my 96-year-old aunt execute a power of attorney yesterday, the assistant branch manager, DeVonna Young, displayed incompetence and ignorance of both bank policies and legal requirements. She did not understand the importance of a power of attorney document or the role of a notary in relation to it. When asked what policy or law stated that a power of attorney was invalid, she responded by threatening to have us, including my 96-year-old aunt, removed from the bank by security. My aunt has been trying to get the bank to acknowledge her power of attorney for two years. The previous manager also failed to understand the document's importance, making my aunt go through unnecessary steps only to dismiss the notarized document as invalid. This is unacceptable for a bank claiming to serve the black community. They should at least have the curiosity to lawfully or, legally understand the code, rule or policy on the matter. The prior branch manager, now retired, also declined my aunt's notorzed power of attorney out of ignorance, without providing any policy, code, or regulation. This type of arbitrary decision-making echoes the harmful practices of redlining that banks have historically used against the black community. Now, we're experiencing a new kind of discrimination where employees' ignorance or lack of knowledge affects lawful access to accounts. My aunt has needed access to her husband's account since May 2022. This long-term ignorance has placed an unnecessary burden on our family and community. Their incompetence did not offer any policy, rule, regulation, or remedy to help us understand their declination. It reminds us of the historical friction our community has faced with banks and still continues to face now, from our own. This experience is particularly shameful given the bank's historical commitment to the community. I hope someone knowledgeable and credible will contact my aunt today to resolve this issue. Ms. Young I'm sure remembers us. This situation highlights a broader issue that could affect many others who need to use power of attorney documents to manage their loved ones' accounts. Do better, Industrial Bank. Return to the days when you aimed to serve our community, not burden it with condescending attitudes and lack of professionalism. I'll keep y'all posted! Update: The Bank responded with a generic post. This is unacceptable. Your Ass. manager Ms. Young was to call my aunt asap and did not. This response falls short, it's flat and it's "out of touch". This is sad to see! 2nd update: They still didn't call back my aunt and they appear to be eternally confused about how to handel a notarized document. The owner's email bounced back... leaving one with the impression he's not interested in feed back. It's sad to see a one time champion in the community...fall to low level "curb side" tactics & behaviors.

After receiving horrible customer service from my current tax preparer, I decided it was time to…read morefind a new preparer. I found XNE and sent them a message and soon after I had a meeting to explain my tax needs. The process was so simple and the rates were reasonable. Then Mr. Epps went above and beyond to produce our return in record time when my partner and I waited until the last minute to provide the necessary information. He did an excellent job and got it filed before the deadline. I have found my permanent tax preparer and would recommend him to anyone.

In this world, nothing can be said to be sure, except death and taxes…read more It would help if you got your taxes done correctly by XNE Financial Advising. This was my first year, and it will not be my last.

I've been coming here to get my taxes done for 4 years and they are great .they are the kindest…read morepeople I've ever met.they answer any questions I have about my taxes.will definitely keep coming to to get my taxes done here.

Great service and price. Used 2 years in a row. They saved me over $1,000 while making sure all was…read moredone correctly. Thanks!

It took me years of being an employee at the VA hospital before I qualified to become a member. I…read morewas rejected at least twice. They finally let me become a member and I was approved for a car loan there. I decided to go elsewhere. I do have a checking, savings and money market account there.

Absolute disaster and completely incompetent. The aforementioned duplicate of my equity line that…read morewas supposedly fixed 3 years ago delayed the closing of my house sale by 5 days and almost caused the buyers to back out. They refused to make any concessions or even admit they had made a mistake. I have sent messages to their Board of Directors and audit committee and have still received no response two months later. They also accidentally sent another members account information to my title company which they refuse to own up to. They are incompetent and liars. If you value your money and your privacy, DO NOT USE THEM.