1. Proactive Comfort

    1. Proactive Comfort

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    Milford, NH

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    Proactive Comfort

    2.5 (8 reviews)

    Services - Proactive Comfort

    Plumbing inspection

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    Luco plumbing And heating

    Luco plumbing And heating

    4.0
    (4 reviews)

    This is an update to a 5-star review I provided on Jan 26 after they responded to clear a pretty…read morestubborn clog somewhere below my kitchen sink. In the days that followed I also experienced an outage of my Navien tankless hot water system. I contacted them in the morning, they were at my home in the early afternoon to evaluate the problem. They worked with the technician from the company to get my problem resolved. The Navien company overnighted a part to them which was helpful since the system went down again the following night. Once again, they responded to my home within a very short time. Again, my system is working and I can't make enough positive comments about this local small business and their work ethic and commitment to excellence. Very lucky to have them in our community.

    I would definitely recommend Luco Plumbing to everyone. They came out, informed us that they only…read moredo plumbing and heating (we had an HVAC issue) but opened the unit and checked everything out. Told us it seemed to be working well (we had changed the condensation pump) and it probably was a pump issue. They were here about 25 minutes but didn't charge us for their time. Not only did their professionalism impress us, but their kindness, courtesy and friendliness was outstanding! Took the time to explain the mechanics of the system and told us what to look for in the future. We would definitely recommend them to everyone and, if the need arises, we will be calling them back! Thank you Luis!!!!!

    Sanford Temperature Control

    Sanford Temperature Control

    3.5
    (60 reviews)

    This is the place to call when you need help! On an 80 degree Friday afternoon we found out that…read moreour A/C had stopped working. The first company we called couldn't get us in until the following Thursday (with many 90 degree days to follow). We fortunately stumbled upon Sanford, called after 4:30pm on a Friday and found Stacey to be amazingly helpful. She could have someone to our house within 45 minutes (did I mention it was a Friday after 4:30). Brian arrived and within a snap of your fingers had the problem fixed. He was professional, polite and most importantly he FIXED the problem. If you need help with cooling or heating, this is the place to call. We went from being a non customer just looking for emergency services to signing up for a plan because they were responsive, helpful and efficient.

    I was a customer of Sanford Temperature Control for many years and the service was great. Recently…read morethey "re-branded" as High Ground. Since then the service has been terrible. Almost a month ago I called just before a heat wave to report that my central AC was not working. They sent a tech the next day. After an hour's work he told me that he could not fix the AC because he did not have the necessary equipment. Huh? They sent a tech to fix the AC and didn't send him with the right equipment to fix an AC? Then he said he would "try to come back tomorrow" with the right equipment. Tomorrow came, and he didn't. So I called High Ground and was told that the appointment had been set up for a full week from that day. How did "tomorrow" turn into the end of next week? Anyway, the heat wave came and went and I did not have AC. A few techs finally showed up at the end of the next week with the equipment they said they needed and worked for an hour. Then they told me they would have to order a part and charged me a deposit of $900.00. The AC still didn't work without that part. Another heat wave came and went with no AC. I called again and asked if the ordered part had come in. I was told that the tech who worked on the AC was on vacation and would not be back until the following week. At that time they would review the account and find out what was going on with the part and the service to install it. What the... Why did he have to be present to find out what was going on with the part? Why didn't High Ground know whether or not the part came in and assign another tech while the first one was on vacation? By the time he returns, I will have gone without AC for over 3 weeks since I first reported the problem. Totally unacceptable. Do not do business with this incompetent outfit. They don't know what they're doing.

    Proactive Comfort - plumbing - Updated July 2026

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