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    RDT Luxury Services

    3.0 (2 reviews)

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    Spirit Airlines

    Spirit Airlines

    1.4(1.4k reviews)
    6.7 km

    I'll admit, after hearing the horror stories I was ready for my review of Spirit to be barely 1…read morestar. I mean, they are the ones who unleashed the hell of nickel and diming for air travel (I mean charging for a checked bag??). They take Randian economics to its most extreme, with different prices between their mobile app and the webpage. Oh and of course, it was hard to make payment thru the mobile app so I ended up being stuck with the higher fee! Their app and website are chock full of annoying advertising to buy extra features that for the longest was basic to what is air travel. But especially in these times, when there's must-take business travel, you have to come through for your clients! After my usual airline canceled my puddle jumper (west coast of Florida) business trip at the end of the day, my company and I had to scramble and thus found Spirit. The terminal itself was fairly clean, and my low rating doesn't speak to the personnel. The gate agents, flight attendants and pilots were courteous and professional (I got there and back in one piece :) Heading there on an early morning flight, I was able to get essentially first class with a seat in the second row. Although my seat was really comfortable, the seat in front looked a little ragged with part of the "bones" of the seat showing. My return flight I had a mid cabin (though still window) seat on a mostly empty flight. These seats were firmer and slightly less comfortable. Oh and they didn't recline. The planes did seem a little noisier than the one I took on American last such trip. I did join the $9 Fare Club if for the understanding of getting what I pay for. Still, just 3 stars for unleashing the virus of a la carte flying :)

    Spirit Airlines turns honest mistakes into a profit center…read more I've flown a lot. I understand low-cost carriers, fine print, and trade-offs. What I don't accept is a business model that appears designed to trap customers into accidental purchases and then stonewall them when they immediately try to fix an obvious mistake. On January 26, 2026, I went to Spirit's website to buy a seat and a checked bag. I believed I was purchasing a $69.95 Savers Club seat option. Instead, Spirit quietly charged me for: A seat ($47) A checked bag ($69) A Spirit Savers Club membership ($69.95) This was clearly an error, identified within minutes of purchase. What followed was one of the worst customer service experiences I've ever had. I immediately called Spirit: First call: 17 minutes and 39 seconds on hold, then disconnected. Second call: 18 more minutes, only to be told the agent couldn't help and transferred me again. When I finally reached a representative, I was told I was ineligible for a refund because I had supposedly "used" the Savers Club membership... on the same transaction in which it was mistakenly purchased. Let that sink in. I calmly proposed the most reasonable solution imaginable: Refund the seat, bag, and membership, remove them from my reservation, and I'll immediately repurchase the seat and bag at full price. Spirit refused. Repeatedly. Instead, they tried to push bonus miles and a small credit--completely useless to me, since my employer pays for my travel and does not reimburse memberships. I explained this clearly. More than once. It didn't matter. For over eight minutes, the agent refused to help while I remained polite and cooperative. At one point, I informed them I was recording the call. The behavior didn't improve. This wasn't about policy. This wasn't about fairness. This was about extracting $69.95 from a customer who caught a mistake immediately and tried to resolve it in good faith. Spirit Airlines has mastered the art of hiding behind "policy" to justify behavior that would never fly (pun intended) at a customer-centric company. The experience left me with the clear impression that confusion isn't a bug in their system -- it's a feature. If you value transparency, basic fairness, or customer service that treats you like a human being instead of a revenue opportunity, think very carefully before booking with Spirit Airlines. I certainly will.

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    Spirit Airlines - Bus-style billboard advertising in the plane!??

    Bus-style billboard advertising in the plane!??

    Spirit Airlines - New plane!!

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    New plane!!

    RDT Luxury Services - transport - Updated June 2026

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