We purchased bathroom fixtures from Holt three years ago, and they have been great. Holt carries…read moreseveral outstanding brands, including Grohe, Hansgrohe, and several tiers of Delta. We recently had a mysterious failure in a bathroom faucet which resulted in black residue appearing in the water from only that one tap. I went to Holt with the faucet and a cup of the water, and the next day a representative from Grohe was at our house to look at the problem. About a week later, we had a new faucet. I'm pleased that this company stands by their products. Everyone at Holt was helpful and friendly, too.

Our purchases from Holt Supply began on an upbeat note. The products were for plumbing…read morefixtures/supplies to equip our new home and to be installed by Rich Plumbing. As time passed the process began to deteriorate. We began to suspect that item pricing agreed to initially was being changed (increased substantially) after products had been ordered. We asked for itemized or detailed accounting for the items in question. None has been forth coming, only partial lists with vague and apparent alterations as though relevant information had been changed (nothing like the original spread sheets we had been given when we picked out fixtures months ago). As we pieced together the information, we realized that multiple items had price increases of between 50 and 100 %, our balance due had soared form just over $5000 to over $8000 (keep in mind no changes had been made as to what we were ordering). When we asked the owner Andy Holt for an explanation to our concerns, he had no satisfactory answer and did not even care to delve into researching our concerns. We subsequently cancelled the remaining items. Months have passed since we voiced our concerns, and now we are being billed for a restocking fee of 20% based on the supposed $8000+ in cancelled products. Would a wise consumer take delivery of a new vehicle if the price increased over 50% between the time of negotiating and agreeing to a price and the subsequent delivery of the new vehicle. I suspect most people would consider that a form of consumer fraud. Holt supply is only interested in your money and is not interested in good customer relations (let alone good accounting practices).

Service requested online immediately called back. Submitted photo to show the area for repair…read more Scheduling next available. Thanks so much

After reading through the other horrible reviews, I have to say, they are 100% accurate!…read more Everything before install was fantastic. A 2 day install turned into 2 weeks with lots of no shows from the installer and an extra $1,400 in cash given to him for things he claimed were extra. Getting ahold of the owner was not easy but once we did get ahold of him, he did apologize and seemed like he was going to make sure everything was made right. He took $700 off our final bill. Once the installer was done, we had to call to ask about getting all the cabinets adjusted aka straight. They did come out and do that. After about a week, we noticed the pull out trash can was hitting the pantry door next to it. Luther sent a guy out to "fix" it. The "fix" worked for another couple weeks until it gave and started hitting again. Then it l came off the track. We obviously haven't been able to use it since (so after just a few weeks). You can see in the picture below that it's crooked. Getting ahold of them was extremely difficult but when we did, Luther told us it sounded like a spacer wasn't installed between the two. We kept hearing they would get back to us. Eventually they stopped answering our calls. Before the holidays, months after the issue and not being able to use the trash can, my husband got the idea to call from his work phone. They of course answered, not knowing it was him and told him they were looking into a solution. Again, we were ghosted for months. My husband stopped in last week to give them another chance to make this right and Luther Falls was far from professional and wanted nothing to do with working towards a solution. He called my husband awful names and told him to "F our cabinets," while walking away from him to avoid a conversation. I then made a Facebook post to let all my friends and family know about our situation and the terrible treatment we had received. Luther commented saying we were liars and that we broke it and didn't notify them until 6 months later. Obviously that is not the case. We are honest, hard working people who tried to give a company chance after chance to make it right. We never dreamed that we would be treated this way. We've remodeled 3 homes now and never had any issues with anyone we've worked with! Also, we aren't 100% sure our bottom cabinets are even the color we ordered. We picked charcoal grey and our receipt says that but these are navy blue. We never even had the chance to bring this up to the company because it's been the least of our worries.

Great service! My beautiful counter tops came in in time. Luther and his team were easy to work…read morewith. Helped me in deciding on colors and everything!! Changed my whole kitchen!!

Read the following email I received from Luther Falls before you buy something there. The customer…read moreservice is terrible!!! Luther Falls: Luther said we are too busy to take this job. Sorry we are not able to accommodate you. Me: No problem, thanks! Can you give me the name of the countertop I chose? Is it Calcutta Laza? Luther Falls: You'll need to choose a color somewhere else. Me: Oh wow! What great customer service you offer. Luther Falls: You are not a customer You will never be a customer You are not allowed to be a customer Please leave us alone and bother another countertop manufacturer. Thanks. Note: This is the service you will get from Luther Falls!

Wilsons Kitchen and More custom made our bathroom vanity that my husband designed. The workmanship…read moreis outstanding and the pricing is very fair. We also purchased a dining room table and chairs from the showroom. Again the workmanship, quality and price are outstanding. In addition, the staff are kind and very knowledgeable. On one of our visits, we were able to get a tour of their wood working shop which was amazing! If you are looking for high quality furniture at very affordable prices and want a high quality, unique experience, Wilsons Kitchen is the place.

From the owner: Custom Built Cabinets for Kitchens, Bathrooms and More, Over 23 Years of Experience…read more Products: Kitchen, Bath and Dining Room Cabinets, Bedroom and Dining Room Sets, Home Decor, Living Room Furniture, End Tables, Coffee Tables, Office Furniture, Desks, File Cabinets, Book Cases, Child Lockers, Child Tables and Chairs. Services: Local Delivery Brands: Capella Vue

Not a good experience at Urbana! W/D appliances would not fit into place in $25K kitchen cabinetry…read morejob, and they have not offered any reasonable solutions which would be workable. There are cracked cabinets, flush finishing doors, and the island is out of plumb. Very poor customer service and they seem to just not care or are in retirement mode. The case is public before the BBB of Vancouver Islands. Would not recommend Urbana! Kitchen is still not finished and has major discrepancies. Wish I went with Home Depot where customer satisfaction is assured 100%.

My co-worker and I were in kitchens on 12/10/15 to get drinks and we experienced Very rude customer…read moreservice by the baristas! They even warned me and my friend not to try using mobile payments again at their store. The barista that we dealt with was very ignorant and was obviously offended when I proved her wrong that my phone could be used as a credit card payment via samsung pay . She made my drink and ignoring my request for light ice and hastily threw it all together. Didn't even thank us for the purchase. Extremely rude and disrespectful. To the barista: if you google mobile payments and how to use a smartphone you might be surprised and learn something new. Everyone who reads this review, please support tjmaxx, bed bath and beyond and target for kitchen needs. Don't support a business that disrespects their customers.