Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

After reading through the other horrible reviews, I have to say, they are 100% accurate!…read more Everything before install was fantastic. A 2 day install turned into 2 weeks with lots of no shows from the installer and an extra $1,400 in cash given to him for things he claimed were extra. Getting ahold of the owner was not easy but once we did get ahold of him, he did apologize and seemed like he was going to make sure everything was made right. He took $700 off our final bill. Once the installer was done, we had to call to ask about getting all the cabinets adjusted aka straight. They did come out and do that. After about a week, we noticed the pull out trash can was hitting the pantry door next to it. Luther sent a guy out to "fix" it. The "fix" worked for another couple weeks until it gave and started hitting again. Then it l came off the track. We obviously haven't been able to use it since (so after just a few weeks). You can see in the picture below that it's crooked. Getting ahold of them was extremely difficult but when we did, Luther told us it sounded like a spacer wasn't installed between the two. We kept hearing they would get back to us. Eventually they stopped answering our calls. Before the holidays, months after the issue and not being able to use the trash can, my husband got the idea to call from his work phone. They of course answered, not knowing it was him and told him they were looking into a solution. Again, we were ghosted for months. My husband stopped in last week to give them another chance to make this right and Luther Falls was far from professional and wanted nothing to do with working towards a solution. He called my husband awful names and told him to "F our cabinets," while walking away from him to avoid a conversation. I then made a Facebook post to let all my friends and family know about our situation and the terrible treatment we had received. Luther commented saying we were liars and that we broke it and didn't notify them until 6 months later. Obviously that is not the case. We are honest, hard working people who tried to give a company chance after chance to make it right. We never dreamed that we would be treated this way. We've remodeled 3 homes now and never had any issues with anyone we've worked with! Also, we aren't 100% sure our bottom cabinets are even the color we ordered. We picked charcoal grey and our receipt says that but these are navy blue. We never even had the chance to bring this up to the company because it's been the least of our worries.

Service requested online immediately called back. Submitted photo to show the area for repair…read more Scheduling next available. Thanks so much

Great service! My beautiful counter tops came in in time. Luther and his team were easy to work…read morewith. Helped me in deciding on colors and everything!! Changed my whole kitchen!!

Read the following email I received from Luther Falls before you buy something there. The customer…read moreservice is terrible!!! Luther Falls: Luther said we are too busy to take this job. Sorry we are not able to accommodate you. Me: No problem, thanks! Can you give me the name of the countertop I chose? Is it Calcutta Laza? Luther Falls: You'll need to choose a color somewhere else. Me: Oh wow! What great customer service you offer. Luther Falls: You are not a customer You will never be a customer You are not allowed to be a customer Please leave us alone and bother another countertop manufacturer. Thanks. Note: This is the service you will get from Luther Falls!

Wilsons Kitchen and More custom made our bathroom vanity that my husband designed. The workmanship…read moreis outstanding and the pricing is very fair. We also purchased a dining room table and chairs from the showroom. Again the workmanship, quality and price are outstanding. In addition, the staff are kind and very knowledgeable. On one of our visits, we were able to get a tour of their wood working shop which was amazing! If you are looking for high quality furniture at very affordable prices and want a high quality, unique experience, Wilsons Kitchen is the place.

From the owner: Custom Built Cabinets for Kitchens, Bathrooms and More, Over 23 Years of Experience…read more Products: Kitchen, Bath and Dining Room Cabinets, Bedroom and Dining Room Sets, Home Decor, Living Room Furniture, End Tables, Coffee Tables, Office Furniture, Desks, File Cabinets, Book Cases, Child Lockers, Child Tables and Chairs. Services: Local Delivery Brands: Capella Vue

Not a good experience at Urbana! W/D appliances would not fit into place in $25K kitchen cabinetry…read morejob, and they have not offered any reasonable solutions which would be workable. There are cracked cabinets, flush finishing doors, and the island is out of plumb. Very poor customer service and they seem to just not care or are in retirement mode. The case is public before the BBB of Vancouver Islands. Would not recommend Urbana! Kitchen is still not finished and has major discrepancies. Wish I went with Home Depot where customer satisfaction is assured 100%.

My co-worker and I were in kitchens on 12/10/15 to get drinks and we experienced Very rude customer…read moreservice by the baristas! They even warned me and my friend not to try using mobile payments again at their store. The barista that we dealt with was very ignorant and was obviously offended when I proved her wrong that my phone could be used as a credit card payment via samsung pay . She made my drink and ignoring my request for light ice and hastily threw it all together. Didn't even thank us for the purchase. Extremely rude and disrespectful. To the barista: if you google mobile payments and how to use a smartphone you might be surprised and learn something new. Everyone who reads this review, please support tjmaxx, bed bath and beyond and target for kitchen needs. Don't support a business that disrespects their customers.

Rod Wright is by far one of the best contractors in the Champaign-Urbana area. He did an…read moreoutstanding job remodeling my kitchen, fixing a leak in my roof, patching the dry wall in my ceiling, and painting all kinds of things around my house. He worked very carefully, covering the floor, and cleaning up after he was finished. He was recommended to me by a couple of my friends who had him do far more extensive remodeling work. I am so glad that I called him to remodel my house. I would recommend Rod Wright to anyone who needs home remodeling work.

I used this company a few months ago to have five rooms in my house painted. Carol and her team…read morewere professional, respectful, and did a GREAT job! I am extremely picky and have always done my own painting but never again! A to Z Painting ROCKS!

There's been a change in my relationship with Re-Bath. When…read moreI received the e-mail stating I hadn't chosen Re-Bath I had forgotten that I would receive said e-mail but it wasn't closing my file with Re-Bath. It had been a bad night and I woke up cranky and this e-mail at first, rushed reading was enough to make me go haywire. I apologize for the earlier post. I had thought about deleting it but, thought that would be unfair to anyone who might have seen it. I wanted them to know as Paul Harvey use to say "The rest of the story". Hopefully I can try again.

We had a very frustrating experience with ReBath, primarily surrounded around lack of…read morecommunication. We were told it would be a two-day project, starting on May 2nd. Our bathroom was not finished until June 17th - over six weeks later. During this time, workers would show up unannounced - there was very little communication as to who was coming to our house, when, what work they were completing, and how long it would take. Our project quickly became more involved than expected and at no point did anyone sit us down and explain what would need to be done or how much the 'change order' was expected to cost. We were not informed of new work to be completed or how long it was expected to take - again, workers showed up unannounced and without information. Repeatedly, ReBath workers showed up expecting us to pay them for part of the project so they could close out the order. However, this was while other work was still being completed and things were still very much in flux. There was no warning that we'd be asked to pay them nearly $5,000 on a random day within this six-week process. Further, ReBath had never told us the estimated costs that would be on top of our original contract. I had to call the main office and let them know that if they wanted to be paid, they would need to tell us the last day of the project and give us time in advance to prepare those funds. Plus, we wanted to know what additional funds we'd be paying on top of our original order (which no one had mentioned, until I called to request this information). ReBath attempted to save us some money by recommending a flooring guy who was a former employee of ReBath. We were not given a timeframe to seek our own estimates, so we agreed to just have the guy who was recommended do our flooring. He overcharged - by about double what the costs should actually be. He did an incredibly poor job, one of which required ReBath staff to come back and correct mistakes. We were told 100% of the project would be under ReBath - but they subcontracted with a plumbing company (unbeknownst to us) which we had no control over. Because of this, I (me, the customer!) was left to coordinate these different entities. If I hadn't called the plumbing company, I wouldn't have known about the project and their timeline. I would not recommend using ReBath unless you stay at home daily without anything else to do and can monitor the in's and out's of the daily work. I work from home and was interrupted repeatedly during important work meetings - which was highly inappropriate. I try to be kind, but it was very, very frustrating after 6 weeks. Further, I think our project required hourly & daily oversight - which I unfortunately couldn't provide, which resulted in a disappointing final result. At this time, there are STILL items that are not completed that we are responsible now for getting done (doorway transitions, repainting, smoothing out drywall, etc.). An incredibly frustrating experience with very little communication or information. The sales pitch was so incredibly inaccurate and I feel silly for having believed it.