My rating is based on the professional leasing agent Monica Love, I started looking for a house to rent in the summer of 2019, when I would see a listing on the website I would schedule a showing, every time I scheduled a showing Monica was there before the showing and had the doors open and air condition running, if there was one. She always gave you her business card and information regarding the home. I have also dealt with other leasing agents from other property management companies, I have had them cancel at the last minute, and arrive late. After being fed up with the other leasing agents, I decided just to stick with Monica, by giving her information on what I was looking for, finally in August of 2020 Monica found two house's she though I would like and she told me once I saw the one I live in now that I would not really like the second she wanted to show, and she was right. The one I live in now is it the right price and in the right area. Thank You Moncia. Tanya A. read more

ANYONE THIS COMPANY HAS DONE WRONG I ENCOURAGE YOU TO FILE A COMPLAINT WITH ATTORNEY GENERAL ASAP!! This company needs to be held accountable for how they lie, deceive and steal people's money for this infested apartments and treating their tenants with complete and utter disrespect! Terrible company to rent from! They don't communicate at all and very unprofessional. And they rented my daughter a unit in their apartment complex on State Rd that was roach infested! Dressed it up to look nice and we did our own thorough cleaning and went to sweep and mop behind and under the refrigerator ALL HELL broke loose! I saw 5 roaches in the period of 2 to 3 minutes! 3 big roaches and 2 baby roaches! Mind you this was the next day after getting her keys! She didn't even get a chance to move in! Also it was old food spilled on the lower side of the refrigerator hidden by the counter and it was spilled on the back wall! It was old almond flour, plastic spoons and old parchment paper all behind and underneath the refrigerator! Had we not moved it my daughter would have moved in and found out too late she was co-habitating with roaches! Then the next day went back to video the trash because the incompetent owners said those weren't roaches even after seeing the pictures and video evidence so we opened the trash bag with the ones I killed and food items left behind and under the refrigerator about 3 big roaches came crawling out the old parchment paper box and a SLEW of baby roaches all came out the trash bag! If I could give them negative zero stars I would! I wish I could post videos on here but I'm for sure posting the pictures! read more

I was in contact with this company for a very short amount of time in 2024 for property management, specifically with Dave Trebeek. In that short amount of time I realized how horrible his customer interaction was and quickly got help elsewhere. After backing out he put a lien on my property and didn't say anything and I didn't find out until I was going to sell my property. After contacting the company they have no record of me being a client and I don't have any receipts of unpaid bills or any reason a lien would have been reasonable. Now my closing is delayed as I sort through the validity of this lien. Stay away from this group and this guy, it's not worth it. read more

WORST COMPANY TO EXIST and I will spend the rest of my life on this earth preaching how horrible Remax Haven Realty is... please do not rent from them. I would rather live on the side of the freeway than ever rent from them again. Infestations of all kinds (all. kinds.) , appliance breakdowns that don't get fixed, and horrible communication. I have nothing but vitriol for this company, and it pains me to even give them a single star...but I will put my ego aside to spread the word about this malicious company. Thanks! read more

the worst company to ever go through. No real numbers to call if there's an emergency the number to call under "contact us" is a fax number, customer service email doesn't respond for weeks. The "real" number to call the North Randall building is an automated system that takes you in circles of everything listed above. My house was molded and filled with termites and they gave it the good old Landlord Special. Beware of this company, i honestly don't know if they can get any worse than what it is. Answer your emails and stop being lazy workers read more

I've tried twice now to view at property and they (bot) canceled both times. I'm assuming it's because I didn't fill out an applicant online and they just wanted my money. You cannot talk to anyone, everything is by chat or text. Total scam. I dodged a bullet with this horrible company. Stay far away! read more

I agree with every word and every emotion behind all of the reviews written here. I warn you strongly, I would beg you, if we were face to face, not to rent from REMAX/New Haven. Reread everything written one more time before you sign the lease. Ask yourself if you have enough free time in your week to deal with this level of dishonesty and being treated in "degrading, dehumanizing, and disgusting ways." Our refrigerator and stove did not work from DAY ONE. They ignored our work orders and emails to fix them for seven months. Our shower also leaked from Day One and for the next seven months. We knew better than to use it because we could see they would charge us for damages to the second floor. We went to the gym for seven months. Only two outlets worked in our two-bedroom apartment. The electrician stated that the newer model fridge in the apartment when we moved in did not work because there was not enough "pull in the electrical current" to run a refrigerator, let alone a fridge and stove." We had to go to city hall and have our rent held in escrow for several months to fix it. If you are renting from REMAX/New Haven, call Legal Aid. Legal Aid is in all 50 states serving every county in the USA. They are lawyers employed by the State to deal with landlord issues. They will not charge you! YES, they are Free!! Our tax dollars at work!! The lawyers we spoke to are familiar with this real estate office and the tactics REMAX/New Haven used. You will no longer feel like you are at fault or doing something wrong in complaining. They will affirm that you have rights, laws, and regulations protecting you and will give you a straightforward course of action as to what to do. They gave us the forms to put our rent in escrow to force them to fix the appliances, shower, and electric outlets. Again, they are very familiar with REMAX/New Haven and will believe your stories of "Wow, Whoa, and I can't believe this is happening to me, right now.. and last week... and the month before that...and...!" One last thing, for now. Make sure you take a video of yourself putting your rent check in the envelope and dropping it into the drop box at the office. DO NOT MAIL YOUR CHECK! The best option is to use your bank's "Pay My Bills Option" and have a check sent from a bank, so you have the bank behind you that you paid. This service is free at Capital One, Chase, Bank of America, Wells Fargo, etc. Set it up on your checking account web page. read more

Re/Max Haven reps are a joke!!!!!!!! I gave a notice to end my lease at the end of March. They wanted my keys 3/29. I liter went back and forth with Ms. Charlene J. over it. The email I received after giving my notice states to return ON OR BEFORE April 1st. They either don't know Ohio Tenant Laws or they tried to bully me. After I mentioned that I am technically "paid up" until March 31st, Ms. Know-it-all agreed for me to drop off on March 31st or I would be responsible for Aprils rent. Don't rent from Re/Max Haven. Don't buy from Re/Max Haven. read more

My rental company just switched to remax and it has been a terrible experience. I cannot get a hold of anyone. They are impossible to reach. They are making it extremely hard to pay rent. I am extremely upset they have taken over. It has been a shit show. I do not reccomened. and what makes it worse is this was not by choice. I am forced to deal with them. read more

Remax doesn't care. The service reps are extremely rude and callous. The time it takes to get repairs is ridiculous and they'll make you wait even when it's extremely important. They will do anything to squeeze more money out of you. So don't count on getting your security deposit back. They love adding in little details into the lease agreements and twisting them to charge you for more and more. Genuinely wish anyone renting from them now or in the future the best of luck. read more

I asked the realtor who was showing the home about getting the tub reglazed or cleaned and he said to speak to the office about it. After getting bounce between robot to robot they later on said they see nothing wrong with the tub and when I asked for my deposit back they kept it. And I said to myself if 850$ saved me from a shitty company so be it NEVER AGAIN read more

RE/MAX Haven Realty - Tub - Property Management Near Me - Bedford Heights, Ohio

If you are a property owner do not hire Re/Max Haven Realty. They are unprofessional and charge you for work that is unacceptable. They also constantly nickel and dime you with fuel charges, bill charge fees, trip charges etc. They also renewed a lease from a tenant who was destroying the unit. The tenant had a dog and unauthorized people living in the unit. The tenant was taking showers without a curtain and caused major mold downstairs. Re/Max was aware of the non curtain situation and they failed to address the problem. The only reason I found out the truth of what was going on was calling the contractor, Michael and he told me the tenant was destroying the unit. I then told Re/Max to give her 30 day notice. For the down unit the property management company hired messy painters and had drippings on floor, bathroom vanity, and kitchen cabinets. They left two rusty registers and did not paint it or replace it even though they charged me for that. They "deep cleaned unit and deep cleaned the carpet" with mice feces on their supposed rent ready apartment. They left a nasty stained toilet and were actively showing the apartment to potential tenants in this condition. The management company did not tell me the toilet was uncleanable. They left trash in the unit near the front door. I was tired of their continued unprofessionalism and nonsense that I decided to part ways. The new property manager took pictures of the rent ready unit Re/Max left. I now have to pay the new management company to re-do and take care of their messes to get unit rent ready. The staff can only be reached by email and have an answer to everything and never take responsibility for their actions. The owner, David, is unreachable by phone or email. He does not respond to issues. Please see the pictures as they tell the story. I also have emails from Re/Max staff that only prove they are dishonest and that I was scammed. I have also forwarded a complaint to BBB. Re/Max responded with offering me merely $30 to have someone replace two registers and put glue on the counter endcap (Re/Max charged a total of $2,600 for paint and included registers and charged $350 to repair kitchen drawer, counter endcap, install missing baseboard, repair vanity laminate). They refused to take responsibility for anything else including paint drippings, nasty toilet stain, mice feces, trash at front door, and they were showing this unit as rent ready as late as April 20, 2023. The new management company picked up the keys on April 21, 2023. read more

See all

Terrible landlords. Do not recommend moving into any place they own. My unit was quickly, poorly built and they are very lousy with maintenance requests. read more

Would NOT recommend them as PM. I've been working with them for a year and for most of it I was out of state. I just moved to Ohio in May and visited the property after the upstairs unit was vacant. In June I was charged $140 to fix the fence. When I visited the unit end of July I noticed 3 used white pieces of wood and some rusty screws. I'm pretty sure $140 can do more than that. I entered the unit to check if it had washer/dryer connection because my agent Brittany Accord said they couldn't find any. They had also charged me $485 for what they called "minor fixes" and get the unit ready to be on the market. According to the invoice they had painted the ceiling because the old paint was peeling. Also fixed a cabinet in the kitchen. The ceiling they claimed to paint doesn't even look like it has any new paint and the room did not smell like paint at all. The bathroom was left so dirty with dried piss stains on the toilet seat and the floor. The bathtub was not cleaned at all and the sink was dirty as well. Not sure if that's what their homes look like but that was definitely not rent ready. I emailed David on 8/28/19 to terminate the contract and asked him not to approve any work without letting me know first. I got billed $90 on 8/29/19 for them not to do anything basically. '8/29/2019 GB: Rec'd invoice for, "SCOPE: troubles with outside lite NOTE: tenant stated that the basement door was open and to stop by. Door was not open. Tested for power in garage. Power was off. Unable to trace issue w/o basement access. Tenant also stated front lite does not work properly. Need access to 1st floor apartment. Tenant stated that they were moving and did not wish to accommodate further access.' They also charged me 60$ for advertising. The ad barely had any details about the property. When I emailed Brittany this was her response: "The add reads "This cozy 1 bed 1 bath 2/UP unit makes for a really charming home. It has hardwood floors throughout, a large living room, dining room with built-in window seat and storage and kitchen with updated cabinets and countertops as well as a stove and fridge on site for resident to use. Plus the bedroom has access to a covered back porch perfect for enjoying the fall weather! There is no laundry on site, but there is 1 garage space for covered, off-street parking! Don't miss out on this great home!". --While the add is not extremely long I do believe that we pinpointed some of the best features of the unit and did our best to utilize an appealing description. Is there anything else that you would like to add or that you suggest adding? We also market on Craigslist, Zillow, and Hotpads." The ad was only listed on their site and did not have any of that information listed. They also decided to list the unit for $575 when it had rented for $595 back in 2017. When I asked for the comps they used she told me Kristin was going to email me when she gets to the office but I guess she never made it to the office since. Most units in that area are $600-$700. The unit is 2 bed 1.5 bath by the way. They took a whole month to get the unit ready and after all this they stopped the ad because I asked to terminate the contract end of Sep. So two months will go by with the unit vacant and seems like I'm loosing my other tenant because of their poor management. read more

See all

I have never been treated in a more degrading, dehumanizing way. I was forcibly made homeless by the unethical business practices these people use. I paid my rent every month faithfully and the they kicked me out of my house for no reason except to raise the rent on the next tenant. They did not attempt to negotiate with me, did nothing to ask for my consent and did not consult me about their choice in any manner. When I had left they then decided to charge me 650 dollars for the privilege of being removed from my own home. The house in question was in terrible quality and had been uninhabited for many months before we moved in. The foundation was barely intact, the floors were splintering and the plumbing was literally sealed with duct tape, the telecom wires were ripped out. The mold problem was substantial. I was not informed about any of this and had to discover for myself after I had signed a year long contract. I cannot recommend this business to anyone for any reason. Their practice is unethical and based on the principle that there is always another sucker out there to replace every customer they have burned. Do not be that sucker. These people treat their customers as resources to be exploited and thrown away with no consideration for common humanity. Disgusting and shameful. read more

TERRIBLE!!! We did not have a fridge or stove for the first month if living there. If you have any maintenance requests, don't expect them to get don't for at least a couple weeks. We took such good care of the property and cleaned it for hours and still they took half of our deposits. They are thieves and scammers and I advise everyone to never ever work with them! read more

Would give zero stars if I could. We have been without a shower for about a month, and it feels like the don't care that we are in great emotional and physical distress. Please never rent from this company. They don't take service inquires seriously and you will pay the price read more

A very close friend rented a property from this......management.....company. The property at 12714 Bennington is owned by out of state speculators James Norman Michael Taylor and his lovely wife Patricia Elizabeth Ascorra who are illegally claiming both the owner occupancy credit AND the homestead exemption on their property taxes. For a total of over $1000 per year which is fraud. They probably never saw the property just another happy couple cashing in on Cleveland. Because they live in New York they got the low rated leasing company RE/MAX Haven to "handle" everything for them. Promises were made and NOT kept including no functioning water on the property. The house was filthy and uninhabitable. My friend called them multiple times and they DID return the security deposit but kept the rent of $1229 for only TWO DAYS occupancy with no running water. read more

Don't rent property from these assholes they charged me for damages to a 12 year old carpet, I got it cleaned as instructed but the technician said it needed to be replaced before he even started. Then they claimed not to receive the statement for the cleaning charged me $350 out of my security. Then charged me $150 to remove a cabinet which was there when I moved there. Basically there betting you won't go to court. There thrives and demons. read more

Worst company to rent from! I always paid on time and took care of the apartment I lived in. They charge an extra $35 a month for something they never came to do. They book their own maintenance appointments on days I worked and decided to break through my window instead of calling me. I have two Remax maintenance men on my camera talking about how they wished they had a pistol on them while proceeding to break my window and climb through. They never came back to fix it either when I requested for them to do so considering that I am a female living by myself and my front window is now broken. They also charged me for painting the porch that was not painted before I moved in and did an absolutely horrible job. You can't get in contact with anyone personally. I moved out August 1st, retuned the keys on August 9th. They are now charging me for the entire month of August and put an eviction notice on the old apartment I lived in without me even knowing! This company is far from helpful and extremely cheap, horrible and unprofessional! read more

If there was an option for zero stars I would give it to them. They are rude unhelpful and just a bottom of the barrel property management company. They use outdated payment methods, they take forever to fix things even if it was broken when you moved in. Smh I hate it here so much. I regret moving into this house. I'm shocked there isn't a class action lawsuit against them. read more

They fail to make promised repairs and blame the owners for not "getting back with them" and/or authorizing repairs.

They are very nice until it's time for you to move out and you spend 4 hours cleaning the place because they won't do a walk through with you because it's a scam to keep your MONEY. We have the pictures to prove that the whole house was cleaned and we still got charged cleaning fees. Very disappointed in this company. Ripoff is an understatement!!!! read more

One of the most negative rental experiences I've ever had. Took over property management duties halfway through our rental term for our Cleveland Heights property on Taylor Rd. They not conduct repairs or maintenance as we submitted requests,. Upon move-out they deducted half of our deposit for cleaning fees and debris removal despite us leaving the property in better condition than it was received to us. They were not willing to itemize and provide visual proof of the specific deductions they made. We highly suspect these charges to not have been accurate since they did not even have evidence of what Items were pre-existing prior to our tenancy and upon our move-out there was no damage or uncleanliness that would be considered above normal wear & tear.. They straight up told us they did not have record our our move-in inspection form we completed with the last property manager, nor anything from that period (they opted to tell us it was OUR responsibility to maintain documentation). When we brought these concerns to the company asking for further documentation including an itemized invoice and copies of bills for what we are being charged they were unwilling to work with us and instead resorted to telling us that they could have charged us more. They cited the ohio revised code on the bare minimum they are required to by law to provide to us to be compliant and were not willing to provide more than that. They also sent us a deposit return check with incorrect information and were asking to charge us $50 to void and issue a check with our correct information. I've never quite had an experience as unprofessional as this and we were extremely disappointed in their business practices which border on bad faith. Renters Beware if you are looking at a property managed by this office. read more