My wife and I are real estate investors and developers. We are interested in a mixed use space here…read morein Plattsburgh but are leaving tomorrow. Apparently this Real Estate company isn't interested in actually SELLING real estate bc when I called to try to make an appointment Neil Fessette was incredibly rude! It's 4:45pm and he kept saying "call me at the office tomorrow - it's Sunday Night!" #1. He answered my call. #2. He asked me about my interest and which building. THEN he can't even say he will call ME back tomorrow? He posted his number on the sign! So, we contact a different realtor to see it tomorrow (obviously I'm not going to use him!) and he tells THAT Realtor that the property is not for sale, and texts ME this: "You can feel free to call any agent you want but as I said, I am NOT working tonight! It's my wife's birthday and I am with my family....I thought your call was from a family member otherwise I would not have answered. I own the property you called about and it is not in the multiple listing service." I'm SO making a complaint to the NYS Real Estate Ethics Board!

PLEASE HEED THIS WARNING!!! We are having the WORST experience with this real estate agency. Agent…read morePeter Kroll and managing broker/agent PJ Whitbeck have been absolutely dreadful to work with. From the minute we signed our listing agreement over three months ago we have consistently been experiencing great mistreatment, deplorable and unethical customer service, conducted with total unprofessionalism. They seem to have their own agendas, as we have never been treated with any respect or felt heard or valued as a client. They have refused or ignored all of our simple requests, including being added to MLS alerts for showing requests, and feel like we have been kept in the complete dark, with them seemingly telling us only what they wanted us to know. They have dodged and deflected our questions and concerns, they have not responded to us in a timely manor and have not kept their word when they say they will do things. Our listing was lacking in specifics and riddled with incorrect and misleading information even after we repeatedly let them know of it. They continued to leave it uncorrected and have done nothing apart from posting our property to the MLS and their website to market it - they didn't even offer us a lock box but had 4 keys made, or put up a for sale street sign. We can't understand their erratic and nonchalant behavior as the market is hungry for properties while the area is lacking them and they currently have very few listings and sales. Their website has their recent stats - check them out! They've even had to close one of their offices (Lake Placid) recently . Regardless of our listing being incomplete and incorrect, we had over a thousand views and a hundred saves on MLS and only one showing until we started to complain and miraculously the request began coming in. At that point we refused all showings out of utter mistrust and not wanting to have anything to do with them. We have asked numerous times to be released from the listing agreement but have been denied every time, without any apology or effort to make things right with us. A couple weeks ago they dropped our listing from MLS and their website but still refuse to release us from the listing agreement, purely out of spite and vindictiveness. We are utterly baffled as to why they would treat my 86-year-old mother and I in this deplorable fashion. I gave them one star only because I have too not because they deserve any.

Looking for top Realtors to find you your dream home, sell your home, rent you an apartment or help…read moreyou build your real estate portfolio? Then look no further. Coldwell Banker Whitbeck was built on a foundation of trust and innovation and they have been serving the area for over 30 years. Peter (the owner) has been a strong community advocate and involved in the real estate market in both residential and commercial. His two sons, PJ and Adam at the helm now driving their company to be the best in every way. Their sales staff is strong, consumer focused and dedicated to education consumers and providing exceptional experiences. Check out one of their three locations in Plattsburgh, Lake Placid or Malone.

I was supposedly working with Bonnie. I am looking for a rental property and decided it couldn't…read morehurt to contact a real estate agent. She was very nice and sounded like she could and was willing to help. I kept e-mailing her asking if she could have a list for me. At first it was I will get it to you in a few days and then it became I will get it to you next week, finally it was I'm going to get it to you as soon as I can. It's been close to a month since she last said anything to me. It would have been fine she said I'm sorry I don't find rentals. I would of preferred that to what feels like stringing me along. Moving to a new place, in a new state is so stressful. I really thought she was going to help, maybe she will eventually send me an email, I will just have to wait and see. The thing is I doubt she will email me and in a few years we do plan on buying a home in Plattsburgh. I now know who not to use when we do.

Ms. Bonnie Stevens, is amazing!! She was able to get an Abstract done for me…read morevery quickly. I highly recommend her and her company.