My 20-year-old Lennox AC died in the middle of a heat wave on Thursday, 7/2/26. Since it was so old…read moreI reasoned that it would be wiser to just replace it rather than have it fixed. High Ground Service Pros in Milford, NH, aka Sanford Temperature control, did a terrific job in replacing my old Lennox furnace back in March of 2024, so I called them on Friday, 7/3/26 for an estimate appointment. That culminated in their estimator/sales rep Zach arriving, as scheduled, on Monday 7/6/26. Zach proved to be exceptionally knowledgeable & courteous as he evaluated all the variables that would impact the difficulty of installing a new system, and he readily answered all my questions. He provided a very competitive estimate for installing my preferred, high quality Rheem brand system to replace the old Lennox system--an estimate I readily accepted. The installation was scheduled for Friday 7/10/26. That's when the HVAC installation techs Kyle and Jason arrived early to get the job done. They proved to be real pros who completed the job with meticulous precision and attention to detail, leaving me confident that I would not have to take advantage of High Ground Service Pro's remarkable Lifetime Workmanship Guarantee. In summary, I STILL recommend High Ground Service Pros, aka Sanford. If you like, you can watch a 30 minute 33 second, time-lapsed, multi-camera video of the 4 hour installation at this link: https://youtu.be/YAypViCgqqA

I was a customer of Sanford Temperature Control for many years and the service was great. Recently…read morethey "re-branded" as High Ground. Since then the service has been terrible. Almost a month ago I called just before a heat wave to report that my central AC was not working. They sent a tech the next day. After an hour's work he told me that he could not fix the AC because he did not have the necessary equipment. Huh? They sent a tech to fix the AC and didn't send him with the right equipment to fix an AC? Then he said he would "try to come back tomorrow" with the right equipment. Tomorrow came, and he didn't. So I called High Ground and was told that the appointment had been set up for a full week from that day. How did "tomorrow" turn into the end of next week? Anyway, the heat wave came and went and I did not have AC. A few techs finally showed up at the end of the next week with the equipment they said they needed and worked for an hour. Then they told me they would have to order a part and charged me a deposit of $900.00. The AC still didn't work without that part. Another heat wave came and went with no AC. I called again and asked if the ordered part had come in. I was told that the tech who worked on the AC was on vacation and would not be back until the following week. At that time they would review the account and find out what was going on with the part and the service to install it. What the... Why did he have to be present to find out what was going on with the part? Why didn't High Ground know whether or not the part came in and assign another tech while the first one was on vacation? By the time he returns, I will have gone without AC for over 3 weeks since I first reported the problem. Totally unacceptable. Do not do business with this incompetent outfit. They don't know what they're doing.

I've used them for years. They are great. Great service and great price. Very knowledgeable and…read moreprofessional.

We had Fitzpatrick come out to the house on three separate occasions. They replaced a sink faucet,…read morea broken pipe and were supposed to do some major bathroom installation. The first two jobs were relatively small and painless. For the installation my wife and I set up three different occasions for them to complete the work. Each time was canceled by Fitzpatrick for one reason or another, the last being because the son wanted to spend time with his girlfriend instead of fulfill the job. On the day they did show they were supposed to be at the job by 9am. 2pm they finally arrived, informed me it would take 5+ hours to complete and when informed he couldn't use a certain door he then informed me it would take an additional 2 hours. I also let him know I had 5 indoor animals and I needed assurance that they wouldn't escape if I allowed him to use the door he wanted. He told me it wasn't his job to make sure pets didn't escape. After telling him he couldn't use the door he decided he didn't want to complete the job and told me to get another plumber. I was then charged $250.00 for them walking off a job. No dependability, customer service or tact. Do yourself a favor and choose a plumber that doesn't get so emotional when speaking with the homeowner.

We were having issues with flushing and called for a pump out. Cliff showed up a few minutes early…read more After pumping out the tanks, we still couldn't flush. He got right to work and cleared the line! We've been using them for years and will continue to do so!

Old school local business...awesome! I needed to pump out my septic tank (insert joke here). I…read morelooked up Lundberg's number on the net, gave them a call and left a message on their answering machine. I have used them in the past and they were always great. Within 24 hours they were at my house and the work was done! They left a bill in my door and were on their way. Did I mention they did the work on a holiday? Totally unexpected but appreciated! I would recommend them to anyone!

Prompt and efficient and they do a very good job. Haven't had any reason to regret using them.read more

This is an honest, recent review of a local HVAC/Plumbing company . We want to support local…read morebusinesses if possible. That being said, our 1st experience with this local business didn't go very well. We initially contacted them to have a small valve replaced at our boiler as it was dripping. I asked for an estimate of the price upfront, and was informed without seeing it, they were unable to provide that. I also sent a picture of the valve that was leaking and still no estimate. When they arrived, they were cordial and professional. After taking a quick look at the valve, they also decided to replace the check valve adjacent to the dripping valve, even though it seemed to be functioning perfectly. They proceeded to complete the work and were essentially leaving the driveway in approx. 30 minutes. During our conversation with them, we asked them to stop at the front door before they left. They basically said "we will write up a slip and it will be mailed to you" We assumed that at the very least we would get a paper receipt of what was done before they left. Well, they left without giving us a price, a work order, a receipt, anything. I had to call the office and asked what the total bill would be. Later that day they got back to me and quite honestly, I almost fell off the chair. $540.00 for less than 30 minutes and a simple shutoff valve installation. I was informed that $212.00 was their minimum just to come out to a home. We were never told any of this up front even though I asked. They indicated that the valves (one of which was not required, but "suggested") cost them over $200.00. This may be true, but we were able to easily find the replacement valves in both HD and Amazon for $65.00, for BOTH valves. Since we had originally sent them pictures of the valve to be replaced, they knew beforehand what they planned to use as a new valve, but never informed us that it was far more expensive than what a typically valve would be. The valves seem to be overkill for such a simple replacement, but we as the customer had no opportunity to not have them install it should we have decided that. The installation seems professional, but the price was sky high for such a simple job. Being a local resident, we were assuming in good faith to build relationships with local businesses, but that is obviously not the case. Its clear to us they are driven solely by money, not customer relationships. Also, there is no indication from anyone what the warranty is on the work performed, its all just a total mystery working with this company. Since then, we reached out to (2) separate contractors who indicated there is nothing at all unusual or difficult about this routine job and they confirmed (what we had researched before we ever contacted Sarette), which is that the absolute most this should have cost was $250-$300. Sarette installed the valves they chose, but gave the customer no option, no opportunity / choice to refuse this installation if we wanted to. The installers were fine, but whomever is responsible for the final cost should understand that you may have gotten the bill paid this go-around, you have lost what would have been a loyal and repeat customer going forward. An expensive lesson for sure, but a valuable lesson all the same, that not all businesses see value in their customers, just the bottom line. We understand its a business, but frankly we felt taken advantage of by this company and would not use, nor recommend their services again. A very frustrating & disappointing experience.

Everyone needs a good plumber! I have used Jay's exclusively for more years than I can remember. I…read morehave always been very satisfied with the quality of their services from a bathroom remodeling/installation, kitchen installation, a heat pump install and most recently a replacement of my well expansion tank. I have learned over time what an adventure plumbing can be and rather than attempt to tackle what seems like a simple remove and replace I have learned to leave all my plumbing to Jay and crew. They are prompt in communication, scheduling the job and their work has always been very professional. The most recent job of the expansion tank replacement turned out to be a job that looked simple to me but had surprises and showed me even to the pros plumbing can sometimes be an adventure. After making fast work of removing and installing the new expansion tank, Sam the plumber in charge found a troublesome and very slow drip from one of the many needed connections. After more than a few frustrating attempts to solve the slow drip, Sam finally got it all back together without the troublesome drip. I could sense Sam's frustration with the offending fitting, as it probably was always a once and done type installation, but not this time. However, Sam never lost his concentration or demeanor and was rewarded after the final attempt had no drips.

Recently had some plumbing done in my bathroom and kitchen. Keith and Daniel did an excellent job…read more Nice clean work, and it was done, in a timely matter. Jay, responded to my call, came over ,when he said he would, assessed the situation, and put things in motion. I highly recommend this company. Very please with their work. Lorraine

Great workers and owner was here also to To get me a new…read morewater heater . Would recommend them to anybody

Joe is very knowledgeable about all things plumbing. We have hired him to move a gas lines,…read moreradiators, and hose lines. He has fixed the boiler, faucet leaks, updated bathroom plumbing, and will be replacing a boiler in the next week. We have hired him countless times over the years and will not go with anyone else. He is reliable, affordable and trustworthy. Joe is just a great guy with many years of experience behind him and is a locally owned business.

We are finally doing a bathroom remodel from 1989. The new sink didn't line up, there was an issue…read morewith the toilet...the usual things that happen when you redo a space. Nick and Jose (aka "The Dream Team") were on time, friendly, professional, neat and efficient. I would highly recommend Baldini and plan on using them if/when the need arises in the future.

This company is great to work with. Every single person I dealt with was polite, friendly,…read moreknowledgeable. The price was reasonable. I will absolutely use again and recommend to anyone in need of their services.

outrageously overpriced. Dishonest and misleading. no integrity. will never use them again.read more

I've used Hatfield Brothers to replace my furnace and recently to replace my water pressure tank…read more They are honest, reliable, and do an excellent job.