After reading Google reviews and seeing the photos on YELP, bringing my rare and legendary 2003 Honda CBR954RR to Reactive Motorcycle was the right decision.
Upon arrival, I noticed a Ducati among the bikes awaiting repair. Ducati owners don't entrust their pricey and fast beauties with just anyone, so that was a very positive sign of good things ahead.
Customer service is as important as repair service, and everyone there excels in that department! I was offered a seat and a water [hot and sunny that day], as I waited for the owner to finish with a customer.
Met the owner, Adnan, and the excellent customer service didn't lose a step. He asked me what was wrong with the bike, and gave it a good look over. He almost immediately told me that my bike had the wrong size front tire [130/70 installed, 120/70 service manual].
And he noticed the Front Brake Switch was missing.
Experience--check. Attention to detail--check.
He took down my info, and told me I would hear from them about their findings the next day--Saturday, as he had a line of bikes ahead of mine. Well, to my astonishment, not only did I hear from him the next day, he told me the bike was ready! Apparently, it was an easy fix.
While I was in his office to pay, he offered to order the Front Brake Switch. I agreed, and he conveniently added it to the same bill.
Price for EVERYTHING was fair. NO stealership labor rate/service fee.
Gave a tip to show my happiness and appreciation! Thank you! read more