They are good. Drivers are mostly respectful price is pretty good. Sometimes hard to get them on the phone to get a cab.

If I call a cab to pick me up after I finish work at 8pm, it can arrive up to an hour late. I suppose you have to reserve a cab hours in advance read more

Been using them for awhile always on time. The best thing about them is the drivers always kind and courteous and help when I have groceries and packages. The dispatchers are helpful and informed. read more

Used this service to go to work they were on time clean car and courteous driver. Driver was filled with alot of info about berks county. He even got out of the vehicle and helped us with our packages. read more

The worst...waited almost an hour for a taxi when I was told 20 minutes! !!???? Never again... next time if my car is being inspected I will walk or take the bus....would be quicker and cheaper. read more

Horrible place. Cabs are unsafe . Be aware you will get in an accident.. so dirty you will get covid !!!!

I have taken taxi's for a long time, and this company really needs to step it up! I called for a cab to go to work and it never showed up! Also called for one to go home after a long trip waited 2 hours, never showed. Made a time call to get a bus for a day trip, almost missed the tour bus! Never again, read more

Didnt almost get me killed tonight like grab a cab #97 wouldnt give me his name. This taxi co is much better than grab a cab. This company is a much better choice. Never use grab a cab. read more

This is supposed to be the biggest cab company in reading but I just had to wait almost an hour for a cab and when I called to see what was taking so long and they said there's only 3 cabs the dispatchers are rude and unprofessional they are very unreliable read more

Unprofessional. Always late. You have to wait up to 2 hours for a cab to show up. They have major attitude.

I have used this taxi company many times with no problems. I called for a cab they gave me the usual 15 to 20 mins, which I knew was going to be like 40. So I waited and still no one came. So I called in, and some rude guy picked up the phone and yelled at me. I was very disappointed I have seen many reviews but have never experienced it myself. I work in customer service, and all I have to say is no one should be rude to a customer even if you are having a rough day;we all have them. It's simple if you don't like your job don't do it. read more

Omg almost 3 hours for a taxi. 3 fucking hours when I told 1 hour. I was shopping for groceries so I figured they would be here then and I could go home. Noooo. I don't have a car yet and everybody I knew was busy asf. read more

By far the worst experience I have had with a taxi service. I called and was told it would be a 10 to 20 minute wait. After 10 minutes we went outside to wait and 20 minutes after the latest time the cab was supposed to arrive we gave up and went inside. Thankfully this was a pleasure outing and not a necessity ride. I hope some decent competition comes into the area. People certainly do not need to be left to wait endlessly for a simple cab ride. read more

Awful, awful company! Took 30 minutes to get a response from them. Then they said it would take 30 minutes to 1 hour for the taxi to arrive. Called them after 40 minutes to confirm they would still arrive as scheduled and they told me the taxi was not available any more and they were closed for the night. When I explained I had no other way to get home the rude guy told me I should have made other arrangements. I was left stranded, far from home and forced to find a hotel. I will never use there service again. read more

Worst cab company ever. Took at least two hours to get a hold of someone to give us a taxi. All we wanted to do you was To go two blocks in the West reading and apparently no one is able to pick us up. Dont even bother calling them because they won't pick you up!! read more

They should get negative stars. They never show when you schedule them. The dispatcher is a jerk, too. Worst service ever. If I had my car with me, I would have called Steer Clear. read more

The worst service always late and the cars have bad odor drivers always want to take longest routes

They came on time, the driver was courteous, and the car was clean. I was so surprised to see all these terrible reviews that I specifically signed up to Yelp to post this. I chose Metro because of a friend who also had a good opinion of Metro and recommended them. For what it's worth. read more

This has to be the most incompetent taxi service in Pennsylvania, I called at 1:30 pm.. it's 3 o clock now, dispatcher is hardly picking up the phone , taxi looking to pick me up is lord knows where. One minute the dispatcher tells me he's arriving in 5 minutes, the next he's dropping another customer off. My biggest advice is DO NOT rely on this service for a way to work or any serious situation. read more

Currently in a cab. This company is so frustrating. I book a cab a few times a week to get to work and no matter how clearly I spell out that I need to be PICKED UP at location A and TAKEN to location B, the driver ALWAYS goes to location B to pick me up!! It's ridiculous. I'm always almost late to work and I book these cabs 4-6 hours in advance. I've already spoken to dispatch several times about this crap. They don't care. There's an issue with communication and you know what, I'm not tipping for it!! This will be my last ride with metro. read more

worst expirence ever then people working these jobs ask why they get paid crap and cant make it anywhere in life customer service was horrible they told me it would come in 10 min and it never came I called again and the guy on the phone asked me what do you want again and after explaining to him what customer service should be he called me a spick and hung up read more

Don't use this service whatever you do. Waited 30 minutes for them to call and say they couldn't get to us. Missed our dinner reservation for our only night in town. Disgusting! read more

The worst service I've had in any taxi in the states, or internationally for that matter. I was told it would take 15-30 minutes for my cab to arrive, so I stayed inside the warm bus station ( it is 20 degrees outside and snowing). The whole wall is windows, so I could see out (and vice versa). I get a call 12 minutes later and the dispatcher is upset with me for "not being there" I look out and indeed my cab was waiting, but he couldn't have been there for more than a minute or two since I'd been watching. In his best jerk tone he reminds me that I have to go outside. When in the cab, the driver tells me he called the dispatcher because nobody was there ( even though they knew I was inside the bus station and he could see inside). I apologize for making him wait, and he doesn't bother to respond. I have been in a lot of cabs in a lot of cities but have never had people upset with me for waiting 2 minutes/for me not waiting in the snow. The good person in me tipped well anyway. Hopefully this isn't representative of the people of reading- I was thinking of moving here for work, but those were the first two people I met. Needless to say ill go with the competing cab company for the remainder of the stay. read more

I'm a college student in the area with no car. I had to depend on this company to get me to and from school. The woman who works dispatch seems to have a constant nasty attitude. She is annoyed when I call the company and you can hear it in her voice when she answers the phone. They have danced around the idea of blacklisting me for excessive use of their services even though I have always payed my fares and tip rather well. There have been times where I waited at the location I requested to pick me up for over an hour when I was told the wait would be 15-20 mins. There have also been times where I was on campus and told the wait would be about a half an hour only to receive a call 5 mins after I called that I had missed my cab when I was in the location I requested for pick up the entire time. I am very hesitant to use their services again due to the nasty dispatcher and the unreliability of their drivers. I have spoken to other customers in the same boat as me, and they too feel the same way. I would suggest this company hire friendlier dispatchers and improve their customer service in general pretty quick because they are getting a pretty bad reputation. read more