I got a great car at a great price and was thoroughly helped throughout the process of having it…read moreinspected, registered etc. I would highly recommend finding a used car through United Motors!

From the owner: Welcome to United Motors, finding the right car for you is easy with our no-haggle prices and wide…read moreselection of vehicles. Please visit our website for the latest inventory. Get Your Car Delivered To Your Home. Hassle-Free just call our team we will be happy to assist you.

I don't know where to start. Reached out to VIP Auto and was greeted by Mallie. He's not a bad guy;…read morehowever, the vehicle I received was in horrible condition. I purchased a vehicle sight unseen and had a mobile pre-inspection done. I'll get to that later. If I had flown to VA, I would have saved myself the headache and the tens of thousands in negative equity. There were many scratches, dents, and touch-up paint all over the vehicle ($2,000). Cheap aftermarket AMG replica rims with snow tires ($3,500). Lower center chrome trim damaged ($250), driver headlight cracked. The interior was also in terrible shape. Cigarette burn in the headliner, missing rear console door ($185), overly discolored leather seats, rips in the leather, and if there is a clip to hold something together, it was either broken or missing. Two main clips that were broken and missing held the chrome strips on the door handles ($740), a car that is supposed to be quiet was filled with rattling noise when driving. After 3 months with the vehicle, the check engine light came on. Hooked it up to the computer; 3 cylinders are misfiring ($1,000 in parts, work done myself). The dealer wanted to charge $4,000. Rear window stopped working ($385). The mobile mechanic stated that the brakes were in excellent condition; however, they were as thin as a sheet of paper and squealed even when the transporter was backing the vehicle from the truck ($1,500). After five months, a significant leak occurred from one of the coolant reservoirs. I didn't know how much that cost because I had to sell the vehicle after having it for 6 months and driving less than 2k miles. My total was $46,560, and I sold it for $27,500 because it was in such poor condition. Almost $20k in negative equity makes me want to vomit! PLEASE DO NOT BUY FROM THEM!!!

From the initial contact via email about a vehicle, to scheduling a test drive Mr. Mallie Stevens…read morewas such a delight to work with. He was such a laid back and helpful sales person, unlike some cars sales man who try to take advantage of people. Mr. Mallie had answered my email in a timely manner and scheduled my test drive within the same week. The staff their was so nice offering to valet my car or if I wanted something to drink like water or Gatorade. The lot had so many amazing brand cares with low mileage I was in disbelief. The 2009 BMW 335i I test drove was in great shape with only 72k miles on there. I loved my experience so much I bought the car the same day. Mr. Mallie made the process very smooth and I even had them do my tag and title! 10 out of 10 would recommend this dealership! Reasonable price and great service!!

These people are crooks. They told me my loan was approved so I sent them $4K as down payment. Then…read morethey went silent. Eventually, they said my loan was NOT approved and refused to return my down payment. Crooks.

Run and don't look back. The face to face people seem nice,…read morebut something behind the scenes is not honest. The car pulled codes within hours after driving off of the lot. Over the next 8 weeks in dealing with the dealership we were promised it was covered by warranty and they would take care of it. It wasn't and they didn't. It took over 60 days to get out license plates. I had two sets of 30 day tags expire before getting plates. We received a letter saying our warranty had been canceled due to lack of payment, such when I followed up I found had been reinstated but over 14 days after we bought the car meaning there was a delay in the payment being sent. Repeated unethical practices made this a terrible experience that I would encourage everyone to avoid.

If I could give them a negative star, I would. Not only did they misrepresent their advertising,…read morebut they were also condescending in tone and assumed I was the customer instead of the woman who spoke to Dale on the phone. If you want to experience the worst car-buying experience, look no further than Koons Automotive of Fredericksburg. My friend was trying to sell a 2011 Cadillac Escalade Hybrid, and the dealership had offered $4,000 over KBB (Kelley Blue Book) value. When she spoke to Dale earlier that day, he confirmed that the deal was legitimate. After driving over 40 miles during rush hour traffic, we arrived at a location that resembled a backyard auto auction, with a limited supply of vehicles. The salespeople reminded me of vultures, hovering and waiting to swoop in for their next prey. As we entered the building filled with loud music, the open spaces with makeshift folding tables and partitions gave off a shady vibe. Steven greeted us and kept insisting that he liked to "shoot straight," which is a classic red flag indicating the opposite. He claimed he was unaware of the $4,000 over KBB promotion, and after my insistence, he finally called Dale over. Dale instinctively approached me, seeming to imply that I was not the primary customer, and then acknowledged the deal he had mentioned on the phone. The issue was that he changed the terms of the deal, stating that the $4,000 over KBB only applied to cars traded in towards a purchase. This is a classic example of bait and switch, and I strongly advise anyone looking for a quality deal and trustworthy salesperson to beware.

Sady was my sales person she was very nice and professional. But when I gave partial payment to the…read moredown payment I had to wait a week1/2 to get vehicle. When we finally picked up vehicle, nothing was done no detail. Nothing was checked. One of the tires was bald but they did replace it. I bought vehicle at 81,000 miles in August. It only has 84.000 miles I have an oil leak and it's going to the power train and you can smell it burning it's a $1600 repair it needed a wheel alignment $200 .. the extended warranty that was given for the vehicle is useless. I'm a little disappointed with the other my purchase to say the less

Great first experience with Carmax. We found exactly the car we wanted online (but out of state)…read moreand carmax shipped it here for a test drive with no obligation. The car arrived in a matter of days and we were on our test drive less than 20 minutes after arriving at Carmax. Thank you to our salesman, Russell Killcrece, who had us out the door in our new car that day without any high pressure sales tactics. He made recommendations based on our actual needs and gave good advice, I would certainly send family members to see him. We also did a trade in and had an online quote for the trade in before we arrived at the dealership. Nobody asked for my keys before we did a test drive and decided that we were going to buy. When we made our decision they did a quick inspection and ended up giving us more for our trade in than the online quote.

Previous damage on the car that was not disclosed to me. Passenger's side door was damaged severely…read moreand was independently repaired- not up to standard. Paint color on the passenger's side from the front to the quarter panel in the back is a different color from the rest of the car. Furthermore, on closer inspection at a body shop, there is a dent remaining and dirt in the paint scattered throughout the passenger's side. I contacted Carmax sales representative- Scott Snead and he told a service worker to tell me that the passenger's side including the dent and the dirt in the paint were up to CarMax's standards. Apparently, CarMax's "standards" are like having no standards at all. The passenger's rear tire was also leaking from its patch that CarMax had put on there so it's obvious now that damage occurred on the passenger's side that was undisclosed to me during the sale.

Zee Hashemi was very friendly and helpful with my purchase of my 2015 Q70 Infinity thanks Charlesread more

Got a beautiful truck from here a few days ago, everyone there was great and seemed very genuine,…read moreno scamming, no pressuring, no strong arming into anything, overall great experience. I noticed something wrong with the truck that we originally went to look at and they immediately said that they would fix it. Ended up going with a different truck but appreciated their honesty with everything. Jeremy and Dave were both amazing

Do NOT purchase a vehicle from this dealership…read more I bought a car here in October 2025 through a salesperson named Luisa, and this has been one of the worst experiences I've ever had. I was promised a flash drive with all of my signed paperwork sent by mail--I never received anything. I've called multiple times and have been given nothing but excuses and runarounds. The worst part: I later found out the vehicle has a Structural damage report on the CARFAX that I myself had to look up because I was not given a CARFAX when I asked for it, which was NEVER disclosed to me at the time of purchase. This is a huge issue and completely unacceptable. Failing to disclose something this important is misleading and raises serious concerns about how this dealership does business. At this point, I have lost all trust in this place and will be pursuing legal action. Save yourself the stress and go somewhere else.

DO NOT BUY FROM HERE!! these people are professional…read morescammers, everything about their business is sketch and to mention "Gary"and "Edwards". Both of them lack professionalism, Gary was just blatantly rude to my father while speaking to him. I bought a Nissan 2010 370z about a year ago from them and when I was finalizing the paperwork they told me they needed to fix the "fuel pump issue" so they made me wait a week after to come back to the dealer which was an hour away from me to pick it up but they never even attempted to fix the issue because it broke down on me the very first day i drove it. Their supposed warranty on the vehicle was just a complete lie the company didn't even know "Autos Direct". It was a back and forth issue for about a 2 months, which they started ducking my emails and phone calls in that period of time,between me and Edwards saying they would "pay" for my repair but that also ended up being a complete lie and they just compensated me with a $1,000 check (which he made me pick up and wait about an hour to receive) to a $3,000 repair because it turns out the ECM was fried and it was never my fuel pump. I had to pay out of pocket to repair this vehicle they supposedly fixed. BY FAR MY WORST EXPERIENCE WITH A DEALERSHIP