Upon arrival we were "welcomed" by so much sand on the floor that it made castles when swept…read more Visible dirt smudges on unmopped floor, stains on towels & sheets. Our tub had no drain plug for baths, the tub nozzles had to turn 15 times to get hot water, the sink handle was 30+yo cracked yellowing plastic. The oven was over 30 years old & no working temp control; better off cooking over a lightbulb! Ruined every meal attempted. Kitchen in general was a joke, with 9sqft of counter, cabinet & mini-sink space. We walked the campground with envy for those lodging there!
To top it off, the condo maintenance said the unit had no repeater & without it, it was impossible to receive the WiFi from the complex. Therefore Parker-Kaufman's advertised WiFi was not possibly available in our unit.
We emailed asking for compensation to go buy & install a repeater to leave in the unit after our stay so this could be corrected for future renters. No reply. Needing to get online for work, we followed up by calling, expecting an apology for the mistake. Instead, we were surprised at the anger & defensive nastiness with which Stacy (Stacey?) spoke to me & my husband, due to an issue for which we provided a solution.
Stacy confirmed she had read our emails clarifying the issues, yet instead of doing anything to resolve our issues, she came at us with a raised, angry voice, claiming "In the terms of our contract, we can't guarantee internet service". It was not only ignorant of the facts we verified with condo maintenance, but her angry tone, & yelling were outright abusive, and completely inappropriate for a business transaction. Stacy made clear that Parker-Kaufman did not care about the quality of our stay, nor do they resolve any issue.
We tried to reiterate the facts to educate Stacy that without a repeater in our unit, it is impossible for the signal to get into the unit. Having no repeater will prevent WiFi service in the unit. This is not a matter of a signal down, this is a FACT that no signal can physically get into the unit without a repeater device. The unit was stripped of a repeater. Therefore, without a repeater, the condo CANNOT receive any WiFi internet. Stacy refused to listen to these facts, & decided to yell the same inapplicable nonsense about her terms at us over & over. She claimed that Parker-Kaufman is not responsible for the internet provider not working, but it was beside the point. Parker-Kaufman advertises WiFi, but then strips the unit of it's ability to receive any WiFi; as condo maintenance said, every unit there had a repeater in order to receive WiFi, except that one.
I told Stacy it seemed like she got on the phone prepared to fight instead of ready to help us. When I asked Stacy to calm down and stop speaking to us so rudely, Stacy got even ruder! I asked why Stacy wasn't listening to our actual facts, & literally talking over me, but Stacy just kept talking over me. When I asked why Stacy was being so nasty & mean, Stacy just kept being nasty & mean. It really made no sense the attitude Stacy gave us, with zero effort at resolving anything. It seemed like this is something Stacy does on a regular basis, perhaps because being a disgusting belligerent bully gets her her way?
I'm sorry Stacy is inept at handling customer relations, but these issues helped destroy our stay, & prevented us from doing our jobs. Stacy pointed out that in her opinion we should be off enjoying the beach. It should go without saying that what we do during our rental stay is none of Stacy's business & should never be a part of a professional conversation. Thank you for Stacy's personal opinion, delivered as a rude & judgy lecture, but we booked three weeks, & our jobs do not allow us to be completely disconnected & away from them that long. Period.
When we also brought up the cleaning issue we emailed about, again, we got zero apology & zero help from Stacy. Instead, in the most dramatic exasperated loud tone, she said "Oh, now there's another issue!"
We have never been spoken to this way by ANY rental company, nor any business we interact with, & in our 4 years (19 prior weeks) renting from Jekyll Realty we have never had anyone raise their voice, let alone speak to us with abusive rudeness.
Jay Kaufman replied after we informed them we would need resolution via the Attorney General, & he begrudgingly offered to comp us for installing a repeater. He never made any apology. He ignored everything about the uncleanliness & tried to claim he was not informed despite multiple emails & our phone call with his brute GA bulldog, Stacy. He then held onto our refund for FIVE WEEKS before sending it. What unnecessarily antagonistic & unprofessional behavior. If you want property misrepresentation (at your expense), lies, filthy rentals, rudeness, trashy people you are forced to deal with, and malicious compliance, help yourself to Parker-Kaufman.
