Evan, the property inspector for Real Property Management Colorado, has been to our rental home on two occasions to inspect the property. It has gone very smooth and his communication is top notch. The only issue I have is that we have requested a new shower door gasket three times and are still waiting for that to be replaced. Everything else about this whole experience has been top-notch. A great company to rent from. read more

just did a showing for a rental available right away. i just wanted to show everyone the type of conditions these people are ok with. Definitely wont be renting from this company read more

Real Property Management Colorado - Dog poop stained carpet through the entire house - Property Management Near Me - Denver, Colorado

Homeowner and tenant beware. I was interested in the home on 19435 Draco Dr. Monument,CO On Friday, I was told I was approved for this property. I was instructed to complete an online portal and pay the security deposit. When I inquired about seeing the lease agreement terms prior to paying the deposit I was told its company policy they do not show the lease until after the full security deposit is paid. This is risky and not standard process. I understand a holders fee but thats not what their intention is. When I also inquired about if an agent would do an intial walkthrough/ initial inspection of the home I was told they also don't do this. BEWARE they sound like they have no intention of returning your security deposit and purposefully don't complete an intial inspection so they can bill you for things later. If your the homeowner of 19435 Draco Dr Monument, please know im a highly qualified renter who is interested in renting this property but not through this company and their practices. Please reach out if you drop them. read more

Very combative and confrontational leasing staff, with unusual business practices. When questioned on anything in their process, the staff become emotional and confrontational. They seem to have a policy of not answering the phone and forcing you to leave messages as well. I would not recommend seeking a rental property through this company as they do not seem to value the renter read more

I had a terrible experience as a homeowner. After I was locked into a service contract with RPM, the communication became abysmal. My leasing agent went on international vacation for several weeks and I was left with no one. No communication on applications, no movement on the property. Meanwhile I was bleeding money every month trying to sustain the mortgage for a vacant house. Be aware that if you terminate your contract with RPM you're still on the hook for $1000. Yet they use contract wording on their side saying they can drop you at anytime for any reason, which is what happened to me after I complained multiple times about being placed with a tenant who month-on-month was late on rent and utilities and had no working telephone or email. They terminated my contract with no notice (same day) and no cause, leaving me scrambling to manage a property from 1000 miles away. RPM does NOT advocate for the homeowner and they nickel and dime you for every service, including quarterly inspections. If your tenant is late on rent, you as the homeowner won't receive a dime of the late fee. RPM takes it all to cover "admin fees," leaving you to cover consequential late fees on your mortgage out of pocket. My impression of their main leasing agent was that she's highly emotional and retaliatory. As for the other departments - utilities, maintenance, eviction, billing ... expect to wait days or weeks to hear back from them. So beware, if you choose to work with this company ask for EVERYTHING: (1) for them to go through the service contract with you line by line before you sign (2) for ALL the background check information on potential tenants. Ask for criminal, financial, employment verification, landlord recommendations (3) for the move-in inspection (4) the signed tenant lease agreement read more

Do not work with this company. They were a complete waste of time and money. They cost me $15-20k+ from NOT renting my townhome then hit me with a $1,580 charge to cancel my contract. Terrible experience and terrible business practices. I had them attempt to rent my townhome and it took them 4 months to do absolutely nothing. I took over myself and had the place rented in a week. The issues were numerous -- not locking my front door on several locations, setting off my alarm on several occasions, incredibly unprofessional and argumentative communication, oh and they couldn't even do what they were supposed to do - rent the damn place. The funniest thing is they couldn't even accept my $1,580 payment to cancel the contract correctly and I had multiple different contacts telling me to pay it and threatening to send me to collections even though I already paid it. Save yourself some time and do not go with Real Property Management. What a waste of time and money. read more

Rented from this company for about 9 months In this time we had several issues not only with lease agreements but health hazards in our unit and the company repeatedly did little to nothing to solve these issues. Several times I'd have to put in multiple service requests for the same thing to even hear back from the company. They continued to pile until finally my 2 year old son's bedroom ceiling started leaking. I made several attempts to contact the emergency maintenance line and got nothing (all happening Friday night of a holiday weekend). I didn't hear anything back until the following Tuesday and no one even came out until an entire week later. Even at this point it took me not only asking several times but having to threaten getting health departments involved for them to do the proper mold testing. Suspected mold in several areas of this home they never did anything about on top of this, then gave us a hard time letting us out of our lease while still failing to remediate the molded/ half rotted room. This company is ran by unprofessional jokes of their industry, highly advise to stay away! read more

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I was a tenant for a landlord who utilized RPM for 5 years. Getting maintenance issues resolved was always a hassle- there seems to be no communication between the workers within this organization. Many times when following up on work orders we would have to re-send pictures and documentation because no one knew what was going on- every person you speak to has a different answer. When moving out someone contacted us about turning in our keys early to avoid paying pro-rated rent and took the keys back but still charged us the remaining rent. If you are a renter or a landlord please look elsewhere this company is beyond unprofessional. read more

Renter's Beware!! I wish i would have seen the reviews On RPMC, as many other are stating, they are vindictive, and do not care about anything but the money. I moved in and nearly everything needs repairs, they hide it well. They have already made it clear that they are nasty behaving people and it's clear there is no one holding anyone accountable for their behavior. I would not recommend renting from them. They will act nice at first but after you're in they take off the mask. Save yourself the blues! read more

This rental management company could not care less about customer service or responsiveness or making anybody happy. It is impossible to get a relevant human person on the phone to address issues, and voice/email messages will just be ignored. They will take maximum time to process your application and then offer you a few hours to complete some complex, inconvenient task like getting a wire transfer at your bank, then they will take their leisurely time for the next step and then immediately demand your response within hours again. You'll receive dozens of emails and text messages , some of them contradict each other, you won't know for sure what you need to do and there will be no one offering you assistance to get it sorted out. The property I leased is disgusting. I don't know why I didn't notice how filthy it is, or the lack of basic painting and maintenance. Air conditioning not functioning, bath tub drain caused massive ceiling flood downstairs. Walks not painted, closet door not functional, garage is filthy. I wish I never saw this property and so certainly regret leasing from this company. read more

When working with this management firm I have been impressed by the amount of communication and understanding that Soup has put in. She goes way above and beyond for her clients and always makes sure to sort things out. Would highly recommended working with Soup if you are using this property management as you will be in good hands !! read more

3528 s Richfield St Aurora CO 80013. Please be aware before renting. Mr Henry Thomas who is the owner who lives in the basement of the rental very rude and obnoxious individual. He yells thru the basement door and cursing/screaming about walking on the kitchen floor thru out the day/night. Doesn't want you running the swamp cooler in the summer time because if it breaks down he can't afford to fix it. When you as the tenant is paying Excel. He runs a incredible hulk space heater during winter time so the Excel bill is high. Please make sure all cabinets have screws so they don't slide off because he didn't do them all. Check for cracks on everything because he will make up excuse to keep the deposit. He very crafty and will come up with something. read more

RPM Colorado: "Where Incompetence and Predatory Practices Meet." The first thing you'll learn about Real Property Management is that they DO NOT work on your behalf. They neither "manage" your property, nor problem-solve on behalf of you or your tenants. The only attention they pay to any matter revolves around whether or not it will generate immediate and significant income for them. Similarly, if ignoring a problem will generate income for them, they will slow a process down to a halt. But if helping to expedite a solution would save you - the homeowner - money, RPM could not care less. It all starts with their Property Management Agreement (PMA). Read it carefully - and I am happy to share snippets upon request. You will find that it is designed EXCLUSIVELY to protect them in any event, as well as to purge their responsibility in all matters resulting from their own deficiencies. However, if the owner or tenant is remotely deficient, it outlines clear consequences for RPM's own benefit. I recommend asking your RPM Leasing Agent if the PMA can be modified to protect the homeowner - I suspect it will be a non-starter for them. When it comes to the lease between RPM and the tenants of YOUR property, the only thing you can expect RPM to enforce is prompt payment of rent (which is great). If a tenant causes damage, is negligent, or violates any other part of their lease, RPM will simply be silent or look the other way, as enforcement of these conditions does not earn them a penny. RPM is armed to the hilt with excuses, although they don't necessarily need these excuses, as the PMA protects them from their own negligence. But when your frustration with their ineptitude begins to boil over, they'll be ready nonetheless. If the owner web portal isn't working, they're "transitioning to a new system [for 4 months]." If tenant maintenance requests aren't being addressed, they're "undergoing personnel restructuring." And if your emails & phone calls go unanswered for days, weeks, or even months, they'll just resort to: "We're busy with other properties." I lost count of how many thoughtfully detailed emails were sent to RPM, clearly outlining a series of questions that required an equally detailed response, only to get A) no response (most common), B) a response to 1 or 2 of the bullet points, or C) a response that addressed zero of my questions, but posed its own unrelated questions back to me. I strongly recommend NOT working with RPM Colorado in any capacity. Although you are likely to experience some of the above issues with other property management companies, RPM checks every box for a nightmare landlord. If you DO feel that using a management company is still for you, I suggest INSISTING that your PMA includes language such as "if you don't do your job, owner reserves the right to terminate the agreement," that protects you from the company's inevitable inadequacies. Good luck! read more

I do not recommend hiring them to manage your property. You will need to check in regularly regarding simple tasks and will need to play a larger role in management than you expected. They are incredibly disorganized -- clearly attempting to manage far more properties than their bandwidth. They also do not accurately convey the status of your property such that if you live out of town, you may get incorrect reports (likely due to disorganization as opposed to dishonesty). Disorganization also means the inability to follow-up on handling simple issues and forgetting the agreed upon steps. If you have a property that you need managed, definitely try a different company. read more

We have been looking for rentals in Aurora, found a 'close to perfect' townhouse, and toured the home. We were beginning the application process, when we read the very poor reviews the management co. has received regarding every aspect of their involvement! Then we reviewed the application process and the extra fees involved when we have perfect credit and our ptsr reports ready! We were so disappointed as we really wanted the townhome, however, why would we take the chance with these kind of reviews? read more

Horrible experience. No one was in the office (I waited for 30 minutes), nor did the office have their company name on the door, only several other companies. (Scam?) I finally was able to get ahold of Allison on the phone, she was rude and condescending and expected me to hand my deposit to the receptionist of a different company name. The whole situation was sketchy. Will no longer be doing business with them. And Nef Cruz who reviewed my application insinuated that I needed to leave a positive review in order to be accepted. read more

My review this time goes to Sintia Almaguer at the maintenance department . She is a really efficient and a very nice person to talk to when you are having an issue. She answers promptly when you need to solve a problem. Congratulations. read more

Working with Real Property as a landlord has been very disappointing. They are not likely to meet their 29-day rental guarantee, and when they don't they will blame it on you. However, we listed at their recommended price, lowered the listing price nearly $300 over the course of the month, and when they advised we offer move in specials we did. The problem is their juvenile, copy + paste email communication with us, and total lack of marketing and follow up with interested tenants. When asked how they follow up they told us the only thing they do is send a text message. No call, no email, no nurturing leads at all. They don't even confirm tours! We were told their system "can't do that and sometimes people just don't show up." In fact we were also told they just manage too many properties and can't do more than a text message follow up after a tour if it happens. They also do not list your property on all rental sites. Noteably missing is apartments.com, university sites and many more. We will be meeting with managment to try to remedy this situation and move forward but I'm not holding on to hope. At this point the wildly expensive cancellation is is looking better and better. read more

We have had a super positive experience with RPM! Maria was very attentive and professional during our move-in process, and Adam's communication during our unit inspection was amazing. We are looking forward to continuing to rent with RPM! read more

Terrible experience. Passed off from one person to the next without actually getting our house rented. Terrible communication, unprofessional attitude. Ultimately we decided to fire them and they still feel they are entitled to THREE months of management fees for a house they did such a horrible job of marketing that it never even rented. They only drummed up one person who was interested and they botched that communication so much that those people walked away, knowing that they didn't want to deal with this company. read more

Communication is definitely nonexistent with this company. If you're in this business anyone with common sense would know people searching for homes to rent it's a time sensitive matter. A simple response; email, text or call is greatly appreciated. This company from my experience lacks the basic's of customer service and does respect people's time. If your a renter or home owner definitely look else were for property management. read more

LANDLORDS BEWARE!!!!! They charge ridiculous amounts. $1000 for marketing. They charge management fees even when there are no tenants....i.e. when they have nothing to manage. Awful company to work with. read more

Natalie Hall has been a pleasure to work with from start to finish in finding the tenants for our two rental properties. Her professionalism was consistent. She promptly answered calls and emails. Natalie was very reliable in giving us status about the interests on our rental properties and informed us about problems that we needed to address immediately in order not to delay renting the property. We will continue doing business with RPM Colorado because we are especially happy with Natalie Hall. read more

I'm the landlord having my property to use their services and it's unpleasant. My advice to you is to read their agreement carefully or they will rip you off with ridiculous policies they made up when you discontinue services with them. They renew their policy early 3 months before your contract and add another 30 days of notifications on top of that so if you miss they will charge you ridiculous termination fees. Their 1099-misc is incorrect info which will make you pay tax on the income you didn't earn. Final WARNING, if you have property DO NOT use their services because their quality of service is horrible. They will make all the money and you pay all the taxes and when you try to discontinue services they will charge you ridiculous termination fees. read more

Do not trust them with your property! They will only do showing during business hours, thats inconvenient because perspective tenants are working at hose hours. They will talk to you so sweet to get you to sign the contract and its nearly impossible to end the suffering without forking up $995, for what? for them to give you the runaround and WASTE YOUR TIME AND MONEY. stay away!! read more

Absolutely horrible property managers from a tenant's view. We had a water leak coming through a recessed light in the ceiling and they never sent someone to check it. Then our kitchen sink faucet broke on a Friday and after putting in a Friday maintenance request and making repeated calls no one responded on a Saturday. They absolutely suck. Don't sign a lease with them. read more

Thieves. We lived in a rented home from 2019-2020, cleaned it out, made it nice and clean for the next tenants, or so we thought. The owner let us know that he had no intention of using RPM again, from the home owners perspective. February 2024, we received a letter stating that we hadn't paid in full, and we owed just over $600. In less than a month, the fees and alleged late charges went from $600 to over $2,000. Never once did we receive a letter, email, light in the sky, carrier pigeon or anything with communication about this. Since then, I've started going back to school so $600 was a little difficult to come by, and the extra $2k was way out of reach. COVID happened, sure, but does that allow them to not reach out via email four years? read more

The nightmare continues... I was allowed to leave a month early, and found a new home that we're very happy and comfortable with. two weeks after we vacated, I notified Katelin that I'd prefer to receive the deposit sooner than later because of the costly and unexpected move, but she waited until day 61 to send the deposit back ( have yet to receive it), and she kept 82 percent of it. We were exemplary tenants, extremely clean, and only lived there for 11 months! We spent an entire day cleaning and wanted to leave the place "ready for move in". There is no realm of the imagination where we caused 2200 dollars in damages. It was a petty, vindictive move to literally steal from me. I echo many others' complaints that there is NO COMMUNICATION at all within or with this company. They pass you on to the next person who is clueless as to why you're calling and nothing gets done. We are taking them to civil court to recoup the full deposit times 3, but apparently we're entitled to much more based on their sheer and unbridled incompetence. Stay tuned for the result of the lawsuit. read more

We own a townhouse and have been using them for a year. It's impossible to get ahold of anyone and when you finally do they are not helpful. Their maintenance team is a huge scam. Our townhouse is brand new, 3 years old, and they have charged us $200-600 per month on "repairs ". We were just charged $200 for appliance maintenance and when I reached out to them to find out what that means I never got a response. We have been trying to get someone to call us back about selling our property for over a week. We have been calling every day. Do not use them read more

When we moved in the place was a mess, completely different from our initial walk through. We could tell that they did "some" updates but failed to clean up after themselves. We spend the entire first day just cleaning before we could move in. At first the company was apologetic and we documented the mess that they had us move in to. However, upon move out they still required us to clean the place better than what was left to us. We spend the time and money to have the place professionally cleaned but apparently they were still not satisfied. They wanted us to make the place better than when they left it to us. Not only that but don't expect to get any of your security deposit back, regardless of how well you clean it. If you are considering renting through this company, don't. They are greedy and do not care about the tenant. As an update, RPM has officially sent us to collections even though we have proved our case. What a ridiculous company, and to do so during a pandemic where millions of Americans are jobless. Shame on you RPM. I have also included pictures of our move in so that future tenants can see what they are moving into. read more

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RPM is a predatory company. After SB21-173 was passed in Colorado to afford renters more rights, including a regulation that prevented landlords from charging late fees until 7 calendar days after rent is due (which is typically on the 1st of the month) RPM changed the due date of rent to the 25th of the prior month. They admitted, in an email thread I have with a lease renewal agent, that this change was made so that they could charge late fees on the same day that they previously charged late fees. Although this is not actually against the law (since SB21-173 does not include a regulation to not charge rent before the 1st of the month), it is definitely against the spirit of the law, which was to protect renters and give them more time to pay rent without a late fee. This does not surprise me considering they nickel and dime their renters (and apparently the property owners, based on reading the other reviews on here). And now, they are skirting a STATE LAW by changing the rental due date so they can charge late fees (likely on renters who are living paycheck to paycheck). If you're a property owner -- don't use them. And if you're a renter, try not to rent a place they are in charge of. Trust me, it's a headache that you should avoid if you can. I wish there was more that I could do to prevent them from continuing to operate. read more

I usually don't leave reviews, but I feel obligated to help tenants and homeowners. I've been a homeowner and landlord for 40+ years. We moved to CO and decided to rent while having our new house built in Parker. RPM was trouble from the start. The grass was dead when we moved there in late June because they forgot to turn on the sprinklers after the prior tenants moved out in March. They did nothing so we re-seeded it. Two of the sprinkler heads were broken, which I told them several times about, and they were still not fixed when we moved out the following year. I watered the grass by hand literally every day in the two summers because I felt bad for the homeowners and my neighbors. RPM never thanked me for my care. No matter how cordial I was, they treated me like a low-life scum renter and they are so much better than I. They never provided the HOA rules. I called the HOA but they said they can't give me anything unless I'm a homeowner. RPM never replied to my requests for the number of our mail box. We went to several mailbox locations in our neighborhood and had to try each mailbox with the key ourselves. The microwave broke and it took 9 months for them to replace it. It didn't matter to me because I had another one. The number of times the maintenance team came to check the microwave was outrageous. I wished I knew the homeowners so I could warn them they were being over-charged. The sump pump broke and we lost all our belongings in the basement, including my childhood photos. Losing the belongings is not their fault, but RPM never fixed the pump, and it kept re-flooding. When we moved out 3 months later, the basement floor and walls had mold. This was a million dollars+ house and they let it fall apart. For sure I will never work with them again. read more

It would be a mistake to call Real Property Management a "property management" company. The only part of the management they seem to do effectively is collect rent. Before we signed the lease, we requested a Saturday move-in in date. A few days before move-in, we were informed that they do not do weekend move-ins and we had to scramble to change our plans. At no point before signing the lease or when we requested the Saturday move-in were we told this. The house was a mess when we viewed it and I requested it be cleaned. They told me that they would take care of it. When we got the keys (which took 2 hours due to miscommunication with the manager in charge of the electronic lockbox), the house was still a mess. There are holes and chipping paint all over the house. The fence surrounding the backyard has missing pieces and some of it is propped up with wooden columns. We were only given one front door key (despite having two tenants on the lease), and we were not given a key to the deadbolt or the garage door. Had I known that not only was the company not aware of this stuff (they probably didn't even inspect the property before renting; it was not move-in ready), but that they would also ignore my request to get these things rectified, I would not have signed the lease. We missed the fact that the base floor sink was completely rusted out on the bottom, but we were aware of the fact that the faucet wasn't currently working. When the vendor came to replace the faucet, he refused to work on it due to the state of the sink. Before they would replace the obviously defunct sink, they had me send a picture of it to the owner to decide whether or not it needed to be replaced. After dealing directly with the owner, another vendor came out to replace the faucet only and refused to work on the sink. Apparently, he was never even informed that the sink was an issue. The sink is still not repaired. Additionally, there are holes in the roof. When it started to rain, water leaked into the garage and damaged some furniture we were storing. The company did send someone out very quickly to get a quote, but this is further evidence that the company doesn't inspect the homes before tenants move in and instead relies on work orders from current tenants. At the time of my writing, the ceiling still leaks when it rains. When it came time to think about renewing the lease, I was willing to renew with some changes to the lease. I waited three weeks to hear back about it, and on the final day before I had to give a 30 day notice of vacation I was told that there would be no renewal. Despite this, the Senior Director of Leasing, was still in contact with my about my lease request, somehow unaware that I had just been denied a renewal anyway. When I brought this up with her, her response was "This is handled by renewals". She refused to help me any further. Add to all this the complete mess the leasing process was (long email chains with multiple people instead of just one single point of contact; they even had a portal to fill out the paperwork, but they stop using it after you sign), and I would say stay far away from any property managed by Real Property Management. My experience with them has been frustrating, to say the least. read more

Do not recommend. Look up reviews on Better Business Bureau before you proceed with this company as an owner or renter!! Northern Colorado team has extremely high turnover and no one ever knows what's going on. If you're an owner trying to contact the team- good luck! Every time you call you get someone different, and leave messages weeks after weeks with no call back. I had to fight for communication week after week on missmanagement of my property. Do NOT recommend. read more

RPM has always been extremely streamlined and easy to use as a tenant. Their portal is incredibly straightforward and streamlined. I had a particularly tricky situation and Catelin Doyle was so empathetic and generous with her time. It'a rare to find a property management company you can even get the time of day with, but she really went the extra mile. read more

I am advising everyone to stay away from RPM at all costs. I moved out of state and rented out my townhome through RPM. This is my first home and I sincerely wanted it to be taken care of well. Jeff sells a great sales pitch on everything RPM offers, but beware- the second you sign the contract, it will change drastically. I was advised by marketing to lower the cost of monthly rent to the point where I would lose money on the property every month. They were advising me to rent the property for lower than everything else on the market. Additionally, their "professional pictures" were taken by someone who came over and used a I Phone to take the pictures. Are you kidding me? I could have done that. Their listings were poorly advertised and not getting hits, so I took matters into my own hands and posted my own listing. I found my own tenants with my own listing, yet was still forced to pay a $700 marketing fee by RPM. They refused to budge or negotiate on this. Once my tenants moved in, the real nightmare began. My house was left in almost perfect condition and small repairs started to come up. I understand repairs will happen when owning a home but the repairs were coming up so frequently and were so expensive that I requested to start approving all repairs myself, as after 3 months of renting through RPM I had already taken a loss on any profit for the entirety of the 18 month lease on my property. I would get absolutely outrageous quotes from RPM- such as 2,000 to replace a bathroom fan. RPM's contractor told me that in order to replace the bathroom fan, holes would have to be put into the wall and re-wiring would have to be done. I had a handyman of my own choosing go over to give another estimate and he told me that holes absolutely did not have to be put in the wall and that RPM was trying to take advantage of me with this outrageous estimate for work that didn't need to be done. All trust had been broken at this point. I requested a copy of the previous work done on the home directly from the contractors to discover that each work order had been marked up over $150. (It took close to two weeks of requesting this information and several follow up emails before it was received). I'm not sure what I'm paying RPM over $200 a month to manage my home for if they are going to charge me $150 on top of contractor and repair costs. Be advised that they will SIGNIFICANTLY mark up any repairs to make money off of you. At the end of the day, you don't matter- their only concern is profit. RPM will take it upon themselves to mark up any repairs as they see fit and there is no rhyme or reason to how much extra they will decide to mark up. Also be advised that RPM staff is highly unresponsive. Their turnover is high and as a result you will constantly be talking to someone different. I hired a property manager in the hopes of having a stress free experience following my cross country move but I continue to hear from my tenants on a regular basis about how unresponsive RPM is to them as well. Stay away. I want to protect others from having the awful experience I have had. Highly unethical company and it has truly been a nightmare from start to finish. read more

LANDLORD BEWARE!!! Real Property Management charges 50-100% markup on ALL maintenance items. The pricing list is here for reference https://realpropertymanagementcolorado.com/mxpricing/ They charge both the tenant and the landlord to RENEW lease ($395 to landlord, $200 to tenant). These prices skyrocket with new tenants. Of course, this is on top of the 8-10% off the top line they take as their fee. The perfect tenant for RPM is someone that damages your house daily and only stays one year. I ended up doing my own maintenance because of the markup after 2 months. The final straw was when they charged me $600 to trim a small tree (6-7 ft tree). The entire mistake of using this company cost me around $2,000 for the 4 months I was with them. My advice, find a small company with your best interest in mind. read more

Editing my review to reflect the most recent information. RPM is managing my property in Denver and went ahead with repairs to a non-emergency situation without approval. We woke up to a $15,000 bill following a clogged toilet. RPM sent out a confirmed unlicensed plumber, without our approval, who broke concrete and replaced piping in our home. Per the contract, RPM is required to use licensed and insured contractors. Instead, they used a manager of a pizza restaurant who does not maintain insurance or licensure for plumbing and collapsed our sewer line, resulting in extensive damage that will cost us tens of thousands of dollars to repair. RPM also tacked on $6,000 of "management services" for two days worth of talking to the plumber (something they hid from us until we demanded the plumber's invoice, which was $6,000 less than the amount RPM told us it was). RPM followed up with both us and the tenants for payment - I am guessing in the hopes of getting double payment. RPM clearly uses unqualified contractors that are likely acquaintances of employees to minimize repair costs while profiting off of the work themselves as they mark up repair invoices substantially. This is how this predatory company makes their money. The tenants have also had a miserable experience with RPM. We're now having to incur legal fees to seek recovery from RPM. Please, if you are considering renting on either side, absolutely run from this company in the other direction. read more

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DO NOT RENT HERE. DO NOT LIST YOUR HOUSE WITH RPM. Their office has very poor customer service (especially Daisy). Their work service requests take an obnoxious amount of time (if they get done at all). They were so late this year in turning the sprinklers back on that the homeowner came to do it himself. Then, they subtracted from our security deposit for turning the grass brown after we moved out. The provided us pictures that are clearly edited (see below) given the house paint colors don't match. Plus I have a photograph from the week before we moved out showing the grass was not brown. They are trying to charge us for THEM not keeping up with the yard AFTER we moved out. In addition, they claimed the nails we used were not 'normal' size nails in one of the bedrooms but do not state anywhere in the lease what is a normal sized nail. I even called the office before we moved out to see if we should patch, and their office (Shayla) said no need. Along with Michelle during the move out walkthrough when I asked her about it. PS: If I haven't talked you out of renting from there yet, make sure to get a list of everything that needs to be cleaned at move out. I PROMISE you, the place isn't that clean when you move in, but we ended up having to wash every wall, baseboard, light fixture, window sill, replace all the smoke detector batteries. I spent 72 hours cleaning the place and then to not get my full security deposit back is unbelievable. AVOID THE HEADACHE, THE FEES, and the unnecessary court procedures that we're going to have to go through. Rent anywhere else. read more

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Absolute nightmare to deal with on the move out process - it's like they wash their hands of you and rob you on the way out. I've rented 5 homes 5 landlords in the last 6 years, not once have I lost a portion of my deposit. We patched every nail hole, tac hole, dent or ding. Mind you they were minimal as we used command strips for most everything. We power washed back patio, blew out garage, cleaned toilets, sinks and vacuumed, even though we were paying for their cleaning team to come in and do a move out clean. They charged me $480 for a missing garage fob - (which was returned after the solo walk through of the agent - because she showed up a day early) a kitchen faucet being returned to original (that in fact was NOT returned to original) patching and painting where needed. Little too often no responses when I was trying address concerns prior to the deposit being returned. They deflected my direct questions by just restating Lease end date. Cleaning fee was $95.00 of the $480.00 Consider yourself warned. read more