There IS a difference in property management companies. Pioneer is the best property management company I've worked with in the Denver area. The bad ones will often overestimate how much your place will get in rent, attract underqualified renters, provide low quality maintenance, and as a result, you have a lot of turnover and unexpected damage to your property. I've been there with other management companies in Denver, including many with allegedly good reviews. The good ones will keep it boring in the best way--consistent, high quality renters, fair market prices, and actual property management that leads to less damage, less turnover, and better care for your property. That's what Pioneer does. They do a great job of attracting qualified tenants who PAY ON TIME. They plan ahead and make your rental property as easy as you had hoped it'd be the day you decided to turn a place into a rental. They're responsive on email and by phone, and they want to do the right thing for you. It has been a night and day difference working with PPM compared to other management companies in the area. If you're a property owner looking to rent out your place in the Denver Metro area, choose them. Your future self and your rental property will thank you for it. read more

My time renting from Pioneer has been nothing but positive. I've lived in their property for almost three years, and everything has been handled professionally. Bobbi Salkeld is wonderful and always helps with maintenance requests and questions right away. read more

Pioneer Property Management - Property Management Near Me - Denver, Colorado

Has been a great experience renting from Pioneer Property Management and working with Bobbi is a pleasure! I would highly recommend it. Things are always handled in a timely manner and everyone is super friendly. I can confidently say it has been a much better experience than my previous land lord LOL read more

Pioneer Is a great company. They have great communication and follow up. We definitely recommend working with them. They are hands down our favorite company to work with. read more

Stay FAR away! To begin, they are impossible to get ahold of! Once I did get ahold of someone I was then passed around between four different people. Once we got our application in it took over 7 days to process & get approved & I had to continuously check up on it, I felt like I was doing the work. I would ask questions & get different answers depending on who i was talking to / what day it was We signed a lease for a place we were super excited about & then a week later we were told that the owners of the home had pulled out/ never signed our lease (they took their time relaying this information), thus leaving us with NO WHERE TO LIVE, when we were moving in the next 3 weeks!!! The company basically said tough luck, made a bunch of excuses, & then left us to figure it out on our own. Possibly the worst thing that can happen when planning a move. I would recommend anyone to stay very far away from this rental company. From start to finish our experience was absolutely horrendous. If I could give them negative stars, I would. I am beyond surprised anyone has given them more than 1 star read more

I hired Pioneer Property Management as a landlord to lease and manage my rental property in Denver. I had been self-managing this property for more than 10 years (with only 1 vacant month in those 10 years when self-managed), but have less time to manage it annually as I used to. I hired Pioneer to take this burden off of me, and pay them accordingly. PPM was highly rated, and I expected to work with the best in Denver. Unfortunately, my experience was the opposite; and resulted in me cancelling our contract after more than 3 months of it being empty, extremely poor communication from the PPM team, slow to action on requests, and failed to execute their part of the contract. Landlords beware of PPM - I recommend you look elsewhere for your property management needs. read more

We have toured one of their properties and would like to apply. However trying to get them to respond has been an endless battle. Even during their office hours, I have not been able to reach a real person for two days. I keep leaving emails and voicemails and cannot get a real person to contact me. You would think someone would man the phones during business hours. It has been more than frustrating! read more

I strongly advise caution when considering this company for renting a home. Their income requirements are excessive, and they burden renters with numerous fees that should be the landlord's responsibility, such as lease writing fees and monthly service charges. Communication is subpar--they don't respond within 24 hours as their voicemail claims. To top it off, the price of the house we applied for dropped twice during the time we toured, applied, were approved, and signed a lease for another home. That alone speaks volumes about the poor business practices at Pioneer. read more

Well this review is not because I am a customer' I just called because I am interested in renting my home and a big turn off about this business is that someone from a call center is answering the phone from what country I don't know. Big turn off! read more

Our experience with this company is very frustrating. Everything is through an automated system. You don't get to talk to a real person. We scheduled a showing on Saturday morning. The system automatically generated two confirmations. But, when we drove one hour to get there, no agent showed up. We tried to contact the company, but we couldn't talk to any real person. It's a waste of time. Very frustrating. read more

I am currently pursuing legal action against this company for their negligence, breeches of contract and inaccurate charges in "managing" my property. For a few examples, the previous tenants they put in place and were responsible for in my property damaged my brand new expensive roof and created an eyesore by installing a satellite dish without permission (see photos). Not only did they not catch this as they should have, they did not intervene in any way after I pointed this out to them immediately when it happened. They did nothing. Then, when the tenant left, not only did they not address the issue, nor hold the tenant appropriately responsible for the damage and returning the roof to its original condition (and they returned their deposit!!), they sent an unskilled person to do a shoddy bandaid repair of the damage, and THEN CHARGED ME FOR THE REPAIR. The 30-year roof now is compromised to water and leaking, and still they haven't addressed this issue. When I pointed out these fraudulent charges, they immediately deleted me from their online portal, therefore not allowing me access to the documentation and invoices of charges. Further, these same renters stole expensive property from my residence, for which there is photographic evidence (before and after) and for which they confirmed had been taken by the tenant, and they would not address the issue nor hold them responsible, as they should have done to comply with their original management agreement with me. This is all on top of the fact that they charged a few thousand dollars for this "renter transition" and did not even list my property for rent online or look for a new renter during the 6 weeks before the planned departure of the previous tenant. It was listed for rent only 10 days before their departure. And because of this, my property sat empty unnecessarily. And I'll stop with this one (among other examples), another example is of the WAY over-inflated repair costs they try to charge owners. When a limb broke off of a large tree in my backyard, they told me it would be $8,000 to remove the limb and trim the entire tree... I'm not even making this up, as hard as it is to believe(!!!!) Even though it was a large tree, ridiculous! Luckily I stopped them and their highway robbery, and brought in a licensed and insured arborist I had used in the past, and he did the entire job, including some other additional shrub removal, all for $800!! I do not recommend them to manage your property in any way. So many other good companies who will actually do their job for property owners. Run to anyone else but Pioneer! Happy to give more documentation and examples of their negligence upon request as we have gathered up all of the evidence at this point. read more

Pioneer Property Management - Property Management Near Me - Denver, Colorado

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Shannon, The Director of Operations for Pioneer Property Management reached out to me to apologize for my experience with their company, which I appreciate very much. I wanted to view another rental that is listed thru them and he went out of his way to schedule a fast appointment for me and the agent, Jacob, was prompt, friendly and professional. Though the home was too small for me, I believe that Shannon has shown me that their company does seek to perform professionally and efficiently so I am updating my rating to 5 Stars. I have no experience with them as a manager but I am pretty confident that they most likely treat their tenants well and professionally. I would not hesitate to rent through them. read more

I need to add to the review below. I have retained a dozen property management firms over the past 20 years. Recently, my family had serious long-term health issues, requiring a great deal of attention. We own several properties in Colorado, Utah and Arizona. The ones NOT managed by Pioneer were aggravating, stressful and time-consuming to say the least. Pioneer handled all problems during this traumatic time for us, and never missed a beat. Pioneer is unquestionable honest, knowledgeable, professional and creative. They have the ability to professionally present and argue alternative points of view and logically explain courses of action. I used their credit evaluations on tenants on a few properties in Arizona which resulted in higher quality tenants like those developed by Pioneer. They absolutely are the best Property Management company I have ever witness. They are head and shoulders above the other ones i used. Pioneer Property Management, especially in the long haul, proved to be the most efficient, proactive and detail-oriented company in the business. Not the cheapest, but by far the best Value. I unequivocally recommend Pioneer Property Management. Pioneer Property Management handles problems for me immediately and the feedback and interaction is high-quality and reliable. The have improved my tenant quality, managed improvements, repairs and maintenance and have brought a consistently high level of peace of mind to my family with their hands-on meticulous care of mr rental units. Pioneer takes a personal and caring focus with their management of our assets. Pioneer is truly a partner in the management and delivers a great value with their service and diligence. Much better than any other companies I have retained and extremely communicative. read more

I hired Pioneer to handle one of my rentals last year and have now hired them for my 2nd property. Ultimately I think their service pays for itself, and I think hiring local professionals to do what they are good at makes good business sense for me. In particular, where I would typically have a month or so of vacancy between old tenants and new, they have worked hard to get my properties re-rented right away. That decrease in vacancy period by itself pays for a significant portion of their fees for me. They have also have gotten my rental rates in line with the market, and they keep them in line, which is critical and another HUGE benefit of their service. In short, they are better at managing my properties than I am, and I am better off (as are my tenants!) because of it. Highly Recommended. read more

Hands down one of the worst management companies I've ever rented from. They charged us 1700 dollars to do touch up paint, install a broken door that was broken when we moved in (as it was noted on our move in paperwork), changing light bulbs, replace towel bars that were broken when we moved in, as well as 80 dollars to mow when the lease end date was April and the lawn was in perfect shape when we did our final walk through. We also spent over a 1000 dollars having the place professionally cleaned and carpets cleaned per our lease agreement. This company is the epitome of "slum lords". DO NOT RENT FROM THEM. You will never see your security deposit back. Also notice how all the 5 star reviews are from property owners not tenants. They only care about making sure the owners are taken care of not the people who paid their mortgage for 5 years as they raised the rent almost 6000 dollars over that 5 year period. When I moved in the property was listed at 2400 when I moved out they wanted almost 3000... someone explain how they can charge me that much more with ZERO improvements to the house itself. The AC doesn't even work on the second floor (where the bedrooms are). Fuck this place and their shady business practices. read more

I would absolutely not reach out to this company. I have a house I would like to rent, and Chris Baker could not have been more rude. I see they get good reviews, but my guess is they are paid or family and friends. He barely gave me the time of day. read more

After contacting other property management companies I was getting discouraged at all the "added fee's" and slow responses. I contacted Pioneer and they quickly got back to me. They set up an appointment with me, provided documents prior to meeting for me to read. When Chris arrived he was professional and helpful, explained the process, answered my questions and provided timelines. I appreciate how as a property owner I was treated and will be hiring this company. read more

I couldn't be more impressed with the business and how it is run. The whole idea of property management is that they are hired and then we "forget them" because the process is seamless and the rental is filled. I love not having to worry or deal with the day to day functions. They perform their service excellently and I would refer them to anyone I knew who needed: quality service, zero vacancy and amazing tenants. read more

Pioneer Property Management is a well-oiled machine. If you are a sick of managing your rental properties, contact Richard and his team. They take all the headache out of being a landlord and just leave you with the fun part - cashing rent checks :) read more

Richard and his team are kind of bumbling around it seems. I went through I don't know how many points of contact in a little over a year as an owner working with Pioneer. I promised one point of contact by the owner yet still got emails from varied people. Serious lack of follow through on many things. Also a lack of communication a couple of times when something needed maintenance and the only way I found out was the bill at the end of the month. The right hand is definitely not talking to left here. Edit: Richard the owner of Pioneer Property Management has been trying to offer me a refund to rescind my review for some time now. Beware he is trying to buy off reviews. In response to Richard's response here, I tried numerous times while still under contract with Pioneer Property Management to have discussions with Richard and his staff when problems arose. I was met with quick to blame responses and little actual help. Being as I am no longer working with them, it seems futile to try and converse now when problems where not taken care of when they actually arose. If they had done their job to begin with, there would be no need to try and refund my money now in the hopes of a better review. Hopefully those at Pioneer have learned to listen and be more respectful of their clients. read more

I've been living in California for the past 2 years and Richard and his team have contacted me...maybeeee 2x? That's EXACTLY what I wanted from a management company. Someone who does everything while I still get paid every month on time my condos rent. Great job in handling all the tenants requests and issues. Complete peace of mind with this group. Oh and they rented my unit out 2x. First tenant moved out of state, appt didn't stay vacant for more than 1 week. They handled all the paint, fixes, new contracts vetting etc. They are great won't go wrong read more

Been with these guys for over two years and have never had a problem. Quick responses, low rates, and very professional. Highly recommend

They are great to work with, flow of communication is excellent and they are accessible! When there was an issue, PPM handled everything with ease and no worries on my part. Outstanding organization! read more

5 stars. Pioneer stepped in and helped us manage our investment in Denver. All along the way, very prompt and understanding. Took great care of our issues updating us when needed. Richard and team are very professional. Great relationship. read more

The showing agent was great. Professional, upbeat and helpful. But when we got to actually apply for the property, that guy was not as helpful. Dismissive almost to the point of being rude. You can tell it's a seller's market in CO. I moved here in 2009 and this is the worst experience that I've had trying to find a place to rent that wasn't in a complex. The sad thing is that this is just one of 3 reviews I'm leaving and it's not even the worst. What is happening, CO? You're better than this. read more

Know what you are getting into as a tenant! This management company make up a number of fees to create revenue out of thin air: - charging flat rates for water, sewer, trash, that are significantly higher than what bills actually are (looked up a few properties, 50%+ margins in some cases vs actual avg. on bills) - lease preparation and administration fee of 15% of one month's gross rent - they use copied and pasted documents, prep has no correlation with rent charged. - Also seem to still accept application fees after several apps have been submitted, wouldn't tell me if apps for property had already been put in. aka, be careful applying as management companies will do this to make revenue off of application fees. read more

My wife and I have lived in the Highlands for over 2 years and have loved working with Pioneer Property Management! They immediately respond to any issues (there have not been many). For example, we were getting ready for our son's birthday party and had a plumbing issue. We needed the issue resolved quickly and Pioneer Property made sure to take care of it. We highly recommend Pioneer Property! read more

One more update - this year we arrived back to our home that we had not seen physically since we decided to self-manage the property. I discovered an issue that I felt had gone unresolved since we had previously worked with Pioneer (one year ago mind you) so I contacted Shannon, who I had been working with formerly. Although he could not find in his records any history of the specific repair being done, Shannon went above and beyond to send a repair man out to fix the issue without any cost to me. This is something I really respect and it will remain with me as I move forward if I should ever decide to go back with a property management company. read more

I do not recommend using this property management!! After asking for proof of income, my roommate and I were asked to send them picture of our bank statements, which we did. We didn't hear back from them for FIVE days, even though we called countless times and sent many, many emails. We were convinced we got scammed. If you want a property manager that is transparent, consistent, and easy to get ahold of, DO NOT CONSIDER THIS TEAM!! read more

Richard is by far the best property manager I have ever had the pleasure of working with. He is straight forward, honest and very professional. Pioneer took great care of the property we rented in Denver responding promptly to all of our concerns which was essential with our busy schedules. I absolutely recommend Pioneer to anyone in need of a rental in Denver! read more

I managed my own properties for 15+ years, thinking this was the most profitable way to go. But as life got busy, my attention to management waned and profits and tenant quality suffered. I started moving my 8 properties over to Pioneer last year, and they have helped me get things back under control. This included untangling a couple of thorny tenant relationships. They also inherited a sizable amount of deferred maintenance, and they have scheduled the contractors and resolved many property issues. I chose Pioneer because they are local and accessible, and very professional and effective. The advice I have gotten from them has been great, and they are responsive to my needs. And above all, they are fair and reasonable with charges incurred for their services. read more

Worked with pioneer since 2014. Managed a new construction home that I wanted desperately to move into, but work took me east. I get to come back to Denver often but the tenant screening process has gone so well I rarely have to check in. read more

Ridiculous! Scheduling a time with Suzy, our showing agent, was impossible. She rescheduled our house tour without consulting us first, her emails were so unclear, she NEVER answered her phone. I had to leave work because she refused to sort this out. When we arrived there were 3 showing within minutes of each other, no joke. There was a family with a baby waiting for us to end the tour. Everyone was livid! We're seriously not applying just so don't have to deal with Suzy. read more

I found a awesome property on Zillow for $900 a month. Ad stated a drive by and a filled out a online application was required before the property could be shown. The zillow ad said 1,518 sq feet and had a picture of a "bonus" room/den. Drove by that same day and saw a rentmedenver.com sign for $1300 a month for the same exact property. I was thinking that was a huge difference but I really liked the property so I went to the rentmedenver.com website and the listing was lowered to $950 and stated it was 518 sq feet (no bonus room picture) so I went ahead and applied so I could at least go see the property. I also noticed there was no way the rental could be 1,518 sq ft as stated on the zillow ad. After I applied I hadn't heard anything (have steady job(s) and excellent credit and rental history) so I went back to their website the next day to see if it had been rented/taken off. The listing on their website was changed to $1300 again (it was $950 less than 24 hours ago at the same url). I have a feeling they are just seeing how many applications they can get at a lower price and then raising them again. Or who knows....they might of just wanted my information to steal my identity in the future (super happy they don't have my SSN). Long story short, I would not do business with these people. Too many inconsistencies and shady postings. read more

Pioneer Property Management did a great job managing my property when I lived out of state. I've use one other property management company before and Pioneer did a way better job. I would highly recommend them. read more

We have been renting from Pioneer Property Management since we moved to Denver almost four years ago. From the very beginning they have always gone above and beyond and have been great to work with. If we have any issues, which we have had very few, they quickly respond to our requests and make sure everything is resolved quickly. They quickly installed locking mailboxes when we heard that there had been some mail thefts in the neighborhood (we never had an issue but they wanted to prevent the possibility) and helped us deal with an issue with the water company when we were over billed, and these are just a few examples of their proactive approach to property management. I highly recommend Pioneer Property Management both for your rental or property management needs. read more

I had the pleasure of working for Pioneer Property Management for a few years. Although I no longer work there, it was a pleasure to work for a company that values its employees, owners and tenants all-the-same. The company was built on values of hard work and ethics based on doing what is best for the customer (owners AND tenants), in the fastest time allotted. I own some rental properties myself, and if I choose to retire that job someday, I will be handing over my property management duties to Pioneer PM. If you are an owner looking for a fantastic management company, who will genuinely carre about your property, look no further than Pioneer PM. Cheers! Tony B read more

I've been renting a house from Pioneer in North City Park for over a year now. My original plan was to stay for a year, but after dealing with Pioneer I found it hard to leave. Richard has been especially helpful, and any time I write an email with questions, or needing a repair of some sort (which has only happened once now in our 1.5 years in the house), he responds immediately. To me, that's extremely important and helpful. I'd highly recommend working with Pioneer. read more

Pioneer Property Management is the best property management team we've worked with in Denver by far. They are communicative, fair and genuinely care about their tenants' comfort. I would highly recommend them to anyone looking for a new home in the Denver area read more

As the owner of a couple of dozen units which I have managed for many years, I was very particular about the decision to turn over those units to a management company, I didn't think anyone would care about the properties with the same interest as an owner does. I thought I'd try turning over a few at a time and see how it goes. I first interviewed Pioneer about 3 years before hiring them. At that time I was impressed, but didn't find myself ready to relinquish control. As I hit my 70's and developed a few health issues, I realized that should something happen to me, my wife couldn't handle the management and I didn't want to leave a legacy of problems for my family. I reinterviewed Pioneer and was even more impressed by how they had grown, added quality staff, and had even more expertise than before. The clincher was when Richard, the founder, gave me a copy of his newly published book, Landlord Like an Engineer. As I read it, it echoed his way of doing business, exactly the way I believed it should be done. My experiences over 40 years of trial and error were exactly what he talked about in the book. I have purchased the book to give to friends with properties out of state and can say unequivocally that anyone who is interested in becoming a landlord, this should be your "go to book!" It is outstanding! I have now been with Pioneer for a year. There have been a few hiccups, learning each other's styles, but any issue has been resolved professionally and everything is running more smoothly than I could have ever imagined. They are currently managing half of my properties and as they turn over I'm giving them more. I hope to have them manage all of the properties within a year. My profits are up, even after paying them their fees, my headaches are nonexistent, and I should have turned the properties over to them years ago. Let me reiterate, Pioneer runs a first class business. They do everything professionally. I cannot sing their praises enough. If you think you can do a better job on your own, then you should look up the wisdom of Solomon in Proverbs 21:20. read more