Needed a 100 year old Model A Ford original radiator cleaned and checked out for a restoration…read more Everyone there was so kind and handled the job with respect and timeliness. Great job everyone and especially to Chris! He has been doing his job for a very long time and they are all lucky to be together! Thank you all for taking such good care of my needs. Jon Warren 1929 Model A roadster

My experience with Harrell's Tire & Automotive has been an absolute nightmare. I brought my vehicle…read morein due to persistent misfires and specifically chose this shop because they are listed as a Jasper-approved transmission mechanic. What followed was a series of miscommunications, incomplete work, and questionable billing practices. From the start, I was told by Kaleb that a full diagnostic and fuel pump replacement had been completed. I approved the fuel pump replacement based on this information. However, after multiple follow-ups and showing up to pick up my vehicle, I learned the fuel pump was never replaced. Despite being told the vehicle was running smoothly, I paid nearly $900 and received my car back in worse condition--it no longer even turns over. I also provided the necessary parts for the EGR valve replacement, which they ignored. Instead, they charged me $248.32 for their own part, despite clear instructions to use the one I provided. Their response afterward? "Oh, you wanted us to use your part?"--which had already been discussed. I was billed for multiple levels of diagnostics and essentially nickel-and-dimed, yet I never received a single clear diagnostic report. When I requested documentation to justify the work and charges, I received vague responses with no real findings. I followed up repeatedly by email, and no one responded--even now, I still haven't received the information I asked for. Every time I asked for clarification, I was ignored and when finally receiving a response, i was told the issue was now "out of their scope"--but only after hours and only after repeated follow-ups. This is especially misleading since they are listed as a Jasper-certified transmission repair shop, and that's exactly why I brought my vehicle to them. Despite this, they referred me to another shop that isn't even Jasper-approved. What's more, only 1 of the 4 core issues was addressed. No O2 sensor replacement. No proper resolution of misfires. No transmission diagnostics. No fuel pump replacement. The vacuum leak diagnostic is listed on the invoice, but the explanation doesn't make sense--especially when they claimed they couldn't run the car long enough for transmission testing, yet also said a test drive was done. Prior to dropping my vehicle off, it had misfires, but it started and ran. After picking it up, it won't even turn over. The situation is worse now than when I left it with them. Kaleb claimed it was running well right before pickup--but that clearly wasn't true. They are legally required under NDOJ guidelines to provide detailed documentation of diagnostic findings and repairs, and they've failed to do so despite repeated requests. I never expressed confusion. I approved the repairs--I simply wanted a record of why they were needed and what was found. Instead, I was dismissed and told I didn't understand, which is both false and insulting. This shop lacks honesty, transparency, and professionalism. I paid $900 for a car that's now non-functional, received no valid documentation, and was misled about what was done. Absolutely unacceptable. I would not recommend this shop to anyone under any circumstance.

This has been the absolute best experience I have ever had with an Automotive shop. We came in here…read moreas a last resort when all of the RV service shops in the area seemed to turn us away (I think because they are packed due to memorial day weekend). We were able to work with James and he was extremely helpful in every way. He was able to get our Tow baseplate installed on our jeep in no time. I would highly recommend this shop for anything. Their customer service is outstanding and they did a speedy job for us. Not only did James do an excellent job with installing the baseplate and squaring us away with the electrical, but he came out to our motorhome and helped us connect up the tow bar. He then went back inside and looked up the proper towing procedures for our particular vehicle, came back out to tell us, and then helped us get everything setup right. Lastly, he followed us for about a mile to make sure that everything was working properly. He did all of this without being asked to do so. Curtis was our service manager, and I believe he had an appointment elsewhere when we arrived, but he took care of us and ensured that we were properly taken care of with the other gentlemen at the desk, prior to him departing for his appointment (I believe we may have cause him to be late, sorry, Curtis). I am amazed at the kind of culture of service that is bred into this shop. Every single person we interacted with was the embodiment of customer service. I must say our experience was beyond just customer service, it was more like "service for their fellow man". I very rarely write reviews for places, but I absolutely felt compelled to write this. Do not hesitate to take care of your automative needs at this place.

I will never take my vehicle there again. Service is mediocre. When I addressed the issue, service…read moremanager used passive aggressive tone and terminology. I was asked to take my vehicle unfinished as a courtesy because of the lateness of the day. A key fob was not working properly (it was not programmed properly at this shop). I brought it back at my convenience and was told it needed to be left for at least three hours to diagnose. I thought this was very strange, since the $4K job was diagnosed in less than an hour. So, I know I got hosed, just will not recommend or go back.

I've got my mandatory annual NC safety inspection done, called Fayetteville Auto Service and they…read moretreated me like family. Dave answered my call. I've been to many different auto service and so far, this is where I'm gonna get my oil changes and my brakes serviced. From day one, I'm a fan. Go now if you have any check engine light or something. I'm sure he will lay down the issues and give you an honest opinion. Thanks Dave! Value is awesome.

I didn't see the response as I hadn't realized I made the contact thru here. I usually get Dave by…read morephone directly. He's a great & honest mechanic (over my long life I have only found 2others I would say that about!) I highly recommend his work, honesty & professionalism.

I didn't purchase tires from Harrels but the individual I spoke to went above and beyond to try to…read moresecure me some inner tubes for river floating.

Over priced ripoff shop. I was quoted nearly 2000 dollars and went to another shop where I was…read moreinformed far less needed to be done and got a brake job add as well and only paid 530.00 dropped off morning 0809 and got my car back 2:30 afternoon.

My favorite auto shop! I've been here twice now (first time I had an alignment and second time an…read moreoil change) and will continue to come back. They're affordable, let you know about other service recommendations without pressuring you, take the time to explain why you may need other services, and the waiting area is clean and welcoming. While you wait, there's usually cold water and some candy in the waiting room. They are usually pretty fast with getting your service done and I'm just now seeing they have specials as well! There were also several people that walked in while I was waiting asking for things and they are honest when they can't/don't have the supplies to execute a service. Really nice people!

Told a guy named Bill I had car warranty .He added some fee for him having to call my warranty that…read morewas going to pay for car and it would cover the wheels ..he calls about the cv boot which wasn't talked about and continued to call warranty trying to get money out of them and myself

Always courteous and professional. They offer military and teacher discounts. Prices are…read morecompetitive otherwise. Had an issue once where the 125 amp fuse for power steering blew while they were working on it. They offered to pay for the replacement before I even mentioned it. Integrity is hard to find today. They never applied a pink tax when my wife goes there as well.

I had called approximately 1 week before to ask about the prices for an oil change and tire…read morerotation. I also asked if I needed an appointment. The person who answered the phone gave me the prices and told me I didn't need an appointment. When I arrived, they told me they couldn't rotate tires. No explanation as to why they couldn't rotate tires.

I went here because my rotors and brakes needed replacing. The owner told me to come in the same…read moreday and finished with replacement rotors and brake pads on my front two wheels. Super fast and and great price. Definitely go here if you want a good price and loyal job done

Yelp is helping companies like this scam by not posting these reviews.!!! First transmission lasted…read moreabout a month $2500 lost! Second transmission lasted not even a month! Third time it's been two weeks transmission bad again! Each time I had to pay for transmission fluid out of pocket $275.00 second time he said warranty wouldn't pay all the labor so I had to pay $500 plus $275 for fluid! All because he said my maxima has spacers on rims. Total rip off because dealer ship quoted $6,000 for new transmission and I've spent that with this shop on used transmission. Total waste of money. Be careful because I think the transmission is not being replaced just fixed old bad transmission. Each time I took to Nissan dealership and it was in fact all three times another bad transmission each three times!!! Note: Joe said I had warranty but still car isn't working because he says the spacers on rims void warranty but those same spacers was on car when he first got the first transmission!! Also most screws are missing under hood that was not put back. Tacky work. God doesn't like ugly! AND For YELP TO NOT POST MY REVIEW FOR OTHERS TO BE SCAMMED IS VERY UN LAWFUL!

Im here for work from FL and got my jeep shipped up here. I got referred to Liberty Auto by another…read moreservice center and for good reason for install service. Was shopping around for a quote around town on a muffler exhaust replacement for my new Rough Country performance exhaust I recently purchased. They were my last stop and had the best quote for the service I was looking for my Jeep. Noah Wingate was my service advisor and did a great job with pricing and Peter Martinez was amazing with the install. Less 30 min turnaround! Definitely recommend them and I'll be back again for my auto service needs.