I'm only giving this place a 1 star rating because yelp won't let you give a 0 star rating.
This is one of my worst delivery experiences ever.
I usually order pizza or from Just-Eat and decided to try something new.
Last night I put in an order for pad thai, thai eggplant, brown rice and a couple of hot sauces at 4:30 pm on Real-Eat. I specified no eggs on the pad thai.
It gets to 6:30 pm and still no delivery and since the restaurant I ordered from doesn't have a number anywhere I called Real-Eat. I told him I ordered from their website 2 hours ago what's going on. He said the restaurant had my order for pick up despite me not selecting a pick up and said it would be changed to delivery. I asked how long will it be since I've been waiting for 2 hours for a meal already, he said he would talk to them and call me back.
It gets to 7:30 pm and I realize this guy isn't calling me back, I call back, it goes to voicemail I leave 3 messages and keep calling back hoping someone will pick up. I felt like I was being ignored as I called Real-Eat over and over.
Then I called Just-Eat because I see the restaurant is under their listings, the restaurant is called Asian Chef Cuisine and they have no number anywhere in sight. Just-Eat gave me their number I called the number and it was a voice message service that was not enabled.
At this point it's 7:50 pm I'm on the phone to my bank to cancel the transaction and when the agent puts me on hold I hear a knock at the door. I answer it, its a delivery man from the restaurant. There was no embarrassment or apology for how long they inconvenienced me from the delivery man.
I told him how unacceptable it is to have someone wait for a meal for 3 hours and 20 mins and just bad service.
The food:
The pad thai was bland and eggy, eggs was the biggest taste and I specifically said no eggs.
The thai eggplant was the blandest thai eggplant I've ever had, it tasted mostly of oil and nothing.
If the food had been good then at the bare minimum the food would be good and it wouldn't be bad service, disrespect and awful food on top of that.
Never order from Real-Eat! they will waste your time in such a cold and disrespectful way and won't even be sorry or embarrassed about it. read more