I worked with Frank Sardina at the Buffalo office and I couldn't be happier with his expertise and…read moreexperience. Although I have purchased a home before it was not in NY. Frank was able to walk me through the differences between states and help me understand the process of purchasing a new construction home. After the first conversation I felt at ease that I could trust him to get our house funded. Frank was also very responsive to my calls, questions and concerns. I highly recommend him to anyone purchasing in and around the Buffalo area and will be using him again if I need a loan broker in the future.

called today to get my 1098. First person at the Rochester…read moreoffice had no idea whom to talk. Tried three other locations, two did not answer at all. Third location answered and put me into voice mail. its Thursday at 3pm really? Scott Sullivan called me back from Rochester from the first call. send an email to Kristin Thorton which was great. In the email he ask her if she is the person to provide this. Really? So he does not know? Disorganized mess!

I opened the an account with a large deposit and informed them that a significant portion of the…read moredeposit would be used to pay my IRS/US Treasury tax bill. I confirmed that the deposited checks had gone through before mailing out my tax payment. A week later I get notice from the bank that they bounced the payment due to insufficient funds and I'm being charged $38. By the time I received the notice they did the same thing again. I went in and proved that there was more than enough $$$ in my account and they informed me that there is a 10 day hold on ALL initial deposits. Wish they mentioned this when I opened the account and had told them my intentions in regards to paying my taxes. I was only informed of a hold on ATM transactions, which didn't matter because it would take 10 days before receiving my debit card. To make matters worse, the branch manager in Penfield told me she felt bad because she knew when they were bouncing an IRS payment, but insisted she didn't know that the deposit cleared because of the 10 day hold. How can she not know the money cleared when I was able to see that it did, but she knew the check was for a tax payment??? She also said she tried to call me, however I never received a voicemail. I further reviewed my call log and showed her that there was never an incoming call from the branch -- surprise, she couldn't explain that one either. I don't know what their issue is, but lesson learned; never trust Fairport Savings Bank with your money!! I immediately closed the account, moved the money to M&T, and (God bless M&T) the tax payment went through the next day. Now I just have to deal with the IRS penalties, and I will never again have anything to do with Fairport Savings Bank!

From the owner: Customer Service, deposit products, loan products, retail banking, consumer loans, mortgages,…read moremobile banking, online banking, electronic bill pay, checking account

I got a loan from them when no banks would talk to me. I felt like they considered me, as a…read moreperson, too, when they asked me a million questions. But in the end i was able to buy my house, I am happy for that

Working with Nick Castronova was absolutely a joy. He was monumentally helpful, constantly…read moreavailable and answered all the questions i had quickly and simply. He even helped by giving answers i to questions i didn't know i needed to ask yet! We were able to close exactly on schedule, and i was never unsure about what next to do or how things were going. I really appreciated the constant communication and updates, and Nick always made sure i knew what i had to do to keep things on track. He was also very clear and helpful in regards to costs and interest rates, there was never a time where i was confused about unexpected prices or how much things would cost. I would VERY HIGHLY recommend him!

I cannot say enough good about Maureen Davis & Henny O'Connor and Oxford Capital! Their willingness…read moreto go above and beyond, their genuine kindness, their generosity, their KNOWLEDGE, their continual encouragement and overall support throughout the entire process of buying our first home was second to NONE!! We were working with an EXTREMELY DIFFICULT seller. We had been renting the property for the prior 3 1/2 years and the communicated intent was always for us to purchase when she was ready to sell. Well the seller continuously put up RIDICULOUS roadblocns and was dangling the purchase in front of us the entore time. Always threatening that if we disnt do what she asked, the deal would die. One of the issues was 4 missing items that she had left on the property for us to use which either never worked or broke over the course of time and we had replaced them at our cost. The seller was demanding a stupid amount of $ to "recoup her loss" or else she would not agree to close. Mind you this happened the day BEFORE we were supposed originally close! Both Henny AND Maureen each gave us one of the items as replacements, from their PERSONAL PROPERTY! That's a caring human being! One item was a push lawn mower and the other was an electric dryer! Not cheap items to sacrifice! But they did it....and graciously! We have been blown away by their kindness and generosity. Beyond that Maureen kept in constant contact with us and helped us get to and through our closing finally, just yesterday. The seller held it up for over 4 months! If you are looking for the BEST TEAM to have on your side.. they are IT! On behalf of my entire family, THANK YOU Maureen & Henny! You helped make our dream come true!

We worked with Taylor Presley to buy our first home in 2020, and again to sell and buy in 2025…read more She deeply understands the strategy of the current market, which helped us get multiple offers and ultimately an amazing sale price for our home. In the buying process, she is patient, honest, responsive, and always acted in our best interest. It can be a defeating process to buy in a sellers market, but she was very motivating and helped us feel like we always had a plan and were on the right track. Ultimately she helped us score what we hope is our forever home!

I am so thankful that we have been able to work with Alex Cope! She took us on as we were first…read moretime home buyers in 2015 and found us a gem and scored us an amazing deal, and now in 2024 she was amazing with helping us sell our house so we could move on to our next home chapter! Buying and selling a house is a very emotional experience, but she was there every step to make sure we were taken care of and making the right decisions! I can't recommend her enough!!

Laura is very knowledgeable and works hard for her clients. Great to work with and strongly…read morerecommend.

I cannot say enough good things about Laura! She is an absolute pleasure to work with. My husband…read moreand I have purchased many properties across the country and Laura is one of the best realtors we have ever worked with! - She communicates clearly and always keeps you in the loop. - She is incredibly attentive. - She is knowledgeable about the current market conditions and the best areas of the city. - She makes the whole buying process as seamless and easy as possible. Bottom line- Laura is amazing. Do yourself a favor and get her as your agent.

Horrible experience with Haus Capital when buying our first home. There were lots of promises made…read moreabout closing dates at the beginning (promises that other mortgage companies could not make so we ended up going with Haus) just to have them say at the last minute that they had to change our closing date. Also lots of hidden fees everywhere. We had to fight tooth and nail to get a lower interest rate when they initially told us that they were giving us the best rate available. Sam and his team were very dishonest and opaque about the whole mortgage process and it made the purchase of our home a very stressful one. Look elsewhere at all costs unless you feel equipped to read between the lines at all stages of the mortgaging process and don't mind being lied to repeatedly.

Sam DiPiano did an amazing job with our mortgage, highly recommended!read more

Julia and her team were wonderful! We toured many homes, made many offers, and even had to back out…read moreof a contingent offer before finding our home and Julia made it all seem easy. She guided us through the full process as first time home buyers, referred us to fantastic partners (inspector, mortgage broker, etc), helped us navigate using a VA loan in a competitive market, provided encouragement when our offers didn't get accepted, advocated for our best interests, provided great feedback on home repair/reno considerations, and so much more. I really appreciated how her team worked together to accommodate our schedules, and we loved working with her partners Debbie and Brett when she wasn't available personally. We couldn't be happier with our home and are so grateful to Julia and team!

OH.MY.GOODNESS!!! There is nobody like Kelly! My situation was a bit crazy because I was 2 hours…read moreaway and needed an accessible home during the craziest real estate market of my lifetime! Kelly not only previewed a bazillion homes for me but she was compassionate, funny, diligent about my budget and better still... when I finally was able to secure a home, she helped me offer a reasonable price, did the walk through for me and recommended great contractors for my renovations. It was as if I have known her forever. Call her because she will be on your team from the first moment of contact!