I worked with Frank Sardina at the Buffalo office and I couldn't be happier with his expertise and…read moreexperience. Although I have purchased a home before it was not in NY. Frank was able to walk me through the differences between states and help me understand the process of purchasing a new construction home. After the first conversation I felt at ease that I could trust him to get our house funded. Frank was also very responsive to my calls, questions and concerns. I highly recommend him to anyone purchasing in and around the Buffalo area and will be using him again if I need a loan broker in the future.

called today to get my 1098. First person at the Rochester…read moreoffice had no idea whom to talk. Tried three other locations, two did not answer at all. Third location answered and put me into voice mail. its Thursday at 3pm really? Scott Sullivan called me back from Rochester from the first call. send an email to Kristin Thorton which was great. In the email he ask her if she is the person to provide this. Really? So he does not know? Disorganized mess!

Genesee Co Op has friendly staff, but their lack of any assistance after business hours or on…read moreweekends is infuriating. Their online app does not work, and even after addressing these issues with them, there is little they can do

Wonderful staff and services! The staff is so diverse and friendly while maintaining excellent…read morecustomer service. My wife and I have been loyal members for years and plan on continuing to only bank here!

I got a loan from them when no banks would talk to me. I felt like they considered me, as a…read moreperson, too, when they asked me a million questions. But in the end i was able to buy my house, I am happy for that

4.5 Stars. Customer for years. Have always received great service & advice. Only suggestion is that…read moresecurity not allow non handicapped persons to park in handicap parking places.

After paying $1,000s in negative fees, they closed my account over $170 left on a loan. Mind you…read morethe loan was because I had a negative balance that included fees. I paid all payments but $170 which technically were probably fees so essentially my account was closed for not paying the last bit of negative fees.

Like many others, I really struggled with my homebuying process. I got pre-approved by 3 different…read morebanks before my realtor recommended Jake at Prime Lending and I was so glad I went with them! He was great and answered all my questions timely and was even available after hours. The process went smoothly even when dealing with SONYMA grants and they were able to help me achieve a 30 day close. I can't stand enough good things about my experience.

I'm sad to see the two prior poor reviews because our experience has been nearly flawless…read more I went to high school with Michael Davis and somehow ended up on his e-mail distribution list. It wasn't the first e-mail pitch I received from him, but on this one day, I felt spurred to reach out to Mike and see what he could do for us. We knew that rates were at all time lows and we could save big if we could refinance. The catch was that we digging ourselves out of some bad debt and I've had many other lenders ghost me once they pulled my credit score. We'd made great strides recently to fix that and needed someone to give us a chance. Michael placed us in the very capable hands of one of his team members, Marie Bolton. Not only was the answer, "Yes, we'll work with you" but "We've got a deal you can't refuse!" Our initial estimates seemed almost too good to be true; but by the time we were all said and done, our terms at closing were EVEN BETTER! In the end we cut a 30-year fixed to a 15-year fixed and saved 2.5% APR in the process. That will save us AT LEAST $130,000 compared to sticking with the original mortgage. We plan to make extra payments and save even more. Overall, the process was very smooth and simple. Everything but the closing was completely online. From the application to uploading documents to e-signing forms, we were turning things around within minutes. Any questions Chris Marcelo, our processor, had, were resolved promptly for a quick approval. We were actually shocked when we were told on Wednesday that we were "Cleared to Close!" that the attorney wanted it done Friday morning. A night/day difference from our purchase experience. Initial contact with Mike, May 10. Closing, June 18. That's pretty dang good by New York real estate standards! Having been through 3 purchases and now 2 refinances, I know that there's a good chance our mortgage may be sold to another servicing company. Mike tells me that they now do a lot of servicing themselves and there's a better chance they'll keep us for themselves. That would be nice. Less chance for errors like Zayne reported.

Working with Nick Castronova was absolutely a joy. He was monumentally helpful, constantly…read moreavailable and answered all the questions i had quickly and simply. He even helped by giving answers i to questions i didn't know i needed to ask yet! We were able to close exactly on schedule, and i was never unsure about what next to do or how things were going. I really appreciated the constant communication and updates, and Nick always made sure i knew what i had to do to keep things on track. He was also very clear and helpful in regards to costs and interest rates, there was never a time where i was confused about unexpected prices or how much things would cost. I would VERY HIGHLY recommend him!

I cannot say enough good about Maureen Davis & Henny O'Connor and Oxford Capital! Their willingness…read moreto go above and beyond, their genuine kindness, their generosity, their KNOWLEDGE, their continual encouragement and overall support throughout the entire process of buying our first home was second to NONE!! We were working with an EXTREMELY DIFFICULT seller. We had been renting the property for the prior 3 1/2 years and the communicated intent was always for us to purchase when she was ready to sell. Well the seller continuously put up RIDICULOUS roadblocns and was dangling the purchase in front of us the entore time. Always threatening that if we disnt do what she asked, the deal would die. One of the issues was 4 missing items that she had left on the property for us to use which either never worked or broke over the course of time and we had replaced them at our cost. The seller was demanding a stupid amount of $ to "recoup her loss" or else she would not agree to close. Mind you this happened the day BEFORE we were supposed originally close! Both Henny AND Maureen each gave us one of the items as replacements, from their PERSONAL PROPERTY! That's a caring human being! One item was a push lawn mower and the other was an electric dryer! Not cheap items to sacrifice! But they did it....and graciously! We have been blown away by their kindness and generosity. Beyond that Maureen kept in constant contact with us and helped us get to and through our closing finally, just yesterday. The seller held it up for over 4 months! If you are looking for the BEST TEAM to have on your side.. they are IT! On behalf of my entire family, THANK YOU Maureen & Henny! You helped make our dream come true!

The person we dealt with was very kind but had no idea how to open a checking and savings account…read morefor us. We left in frustration and went to a different bank

I've been a member for six years but I've actually never gone to any of their locations. I stopped…read morein to the one in Henrietta this week and was impressed with their great customer service- fast and friendly. Ample parking as they are in the strip mall by tops. They also have a drive-through ATM available in the parking lot which is a great convenience.

I met a few realtors they are not that honest. Can't help you out but claim they can and have no…read moreresources. I do not like the quality of work or communication. They do not value your time or effort. They do not listen and the service they provide I do not care for

We are now 8 weeks past closing date for my purchase of a property Nothnagle agent listed. After…read moreless than 24 hours on the market, the Nothnagle seller accepted my all cash, over asking price, w/o an inspection contingency, 30-day closing offer for their listing which stated in the MLS description that materials were already ordered for repairs that would be completed before closing. All parties signed a contract stating that closing would be on or before I closed on my former property (which took place on 10/25/18.) But, on Nov 6th I find out that not only are the materials NOT yet ordered, but that the property is not in compliance with HOA rules from prior repairs, and the seller is unable to fulfill the terms he made in the contract. The Nothnagle agent never responded to several of my offers to arrange pre-posession or seller concessions to remedy the burdens that each day not closed causes me. So I guess Nothnagle sellers can fail to perform as promised without any consequence & at the cost of the buyer. A written agreement which includes a Time is of the Essence clause means nothing to them. What a nightmare the last 8 weeks have been, and now that the seller is finally prepared to close, today claims he has a "new offer" and is holding it over my head to strong-arm me into closing on terms which benefit the delinquent seller and cost me for the mistakes he made with 4 major structural repairs and the HOA approval/certification process. One way to see how good of a Realtor you've got -- they're either going to stick up for you or they're going to try to force you to close so they can get paid.

We worked with Taylor Presley to buy our first home in 2020, and again to sell and buy in 2025…read more She deeply understands the strategy of the current market, which helped us get multiple offers and ultimately an amazing sale price for our home. In the buying process, she is patient, honest, responsive, and always acted in our best interest. It can be a defeating process to buy in a sellers market, but she was very motivating and helped us feel like we always had a plan and were on the right track. Ultimately she helped us score what we hope is our forever home!

I am so thankful that we have been able to work with Alex Cope! She took us on as we were first…read moretime home buyers in 2015 and found us a gem and scored us an amazing deal, and now in 2024 she was amazing with helping us sell our house so we could move on to our next home chapter! Buying and selling a house is a very emotional experience, but she was there every step to make sure we were taken care of and making the right decisions! I can't recommend her enough!!

Reality Performance Group does not have any integrity. The managers do not enforce rules and…read moreregulations for everyone in an HOA. They let board members get away with breaking rules. The owner has a short temper and takes it out on homeowners. Have had to call the town on them many times for violations. Rather than deal with issues they will start to retaliate against you. Have had to call the police and file a report for harassment.

Terrible experience. They charged 1625.00 to power my mom's small cottage in College Greene. They…read moredid it without permission. Either they ripped me off or are hugely incompetent. Don't use them!!